In the healthcare industry, speed, efficiency, and accuracy are key elements in providing the best care to patients. Doctors, nurses and various support staff need access to a lot of data and information at their fingertips.

1. The Vital Significance of ECM in
Healthcare
In the healthcare industry, speed, efficiency, and accuracy are key
elements in providing the best care to patients. Doctors, nurses and
various support staff need access to a lot of data and information at
their fingertips.
Patient information, medication, electronic medical records (EMR),
physician notes, and laboratory results are just a few examples.
Spending time searching for patient information — or worse, not
knowing it exists — can lead to errors and can have devastating
consequences.

2. Administrative departments also play a role in patient care by tracking
personal information, billing, ensuring compliance, and healthcare
insurance. Others need to fill out medical supplies, order supplies,
arrange delivery and distribution, and many other needs.
Some reports put the cost of hospital errors at about ً 20 billion, and
worse, about 100,000 deaths each year. Experts believe that better
systems need to be put in place to help keep hospitals safe and prevent
medical malpractice. Some examples include surgical, diagnostic,
medicine, instruments and instruments, system disorders, infections,
falls, and healthcare techniques.
An enterprise content management (ECM) system can minimize
erroneous paperwork and integrate different departments to help
reduce such risks by retrieving large amounts of data. It can integrate
with existing EMR or Enterprise Resource Planning System (ERP) to
store data in a central repository and make it accessible to those who
need it.
What is ECM Healthcare Software?
ECM stands for Enterprise Content Management. It is a software
solution that organizes, stores, and manages an organization’s
documents in a real-time central repository. ECM allows healthcare
professionals to streamline processes, provide quick access to
information and make day-to-day operations more efficient and
accurate.

3. Here’s how ECM can improve the following areas in the
healthcare industry
1. Transparency of medical records
Dozens of medical professionals need to work together to diagnose,
treat, and care for patients. Nurses, physicians, surgeons, and
specialists need to be in constant contact, but others within the
healthcare facility also play an important role in caring for inpatients.
Food services need to be aware of dietary restrictions, pharmacists
need the information to dispense medicines correctly, lab technicians
need to keep hundreds of results organized, and the list goes on. When
a patient is discharged, even more people need access to follow-up
care, billing, insurance, etc. It is estimated that approximately 150
different users may need access to a patient’s medical records.
Clear communication and transparency on all channels help everyone
to fully understand the patient’s medical condition, treat it
appropriately and pay accordingly. ECM solutions can make
information quickly and easily accessible to those who need it.
2. Patient privacy
The majority of healthcare facilities have moved from paper documents
to electronic records. This has definitely created usefulness and helped
reduce errors by making patient information available through web-

4. based platforms. However, it could potentially expose patients’ data to
hackers and, consequently, security breaches.
News of security breaches has become a perennial headline in recent
years, emphasizing the importance of patient privacy. Combined with
strong security policies, effective ECM can help reduce the risk of
cyber-attacks and actively combat emerging threats.
3. Operational efficiency
Patient care is enhanced when healthcare professionals can access the
patient’s entire medical journey, including past appointments,
emergency room visits, prescriptions, and other information. Similarly,
when referrals from other healthcare providers are needed, relevant
medical information can be easily and securely shared digitally, rather
than relying on faxes and paper copies.
The comprehensive data contained within the ECM can be useful to
researchers and provide a repository where they can keep their
documents. The billing and coding of services can also be integrated, as
well as records of correspondence or customer service calls, allowing a
complete view of the patient’s history.
4. Compliance reporting
The various security and privacy regulations of HIPAA and other
agencies require multiple reports and accurate records. Compiling

5. these reports can be a time-consuming and cumbersome task if it
requires tracking paperwork or sorting data from different systems. An
ECM can create built-in audit trails and retrieve relevant documents
from the central repository in a fraction of the time. Patient records
that remain on hard copies can be scanned and inserted into the ECM
to provide a full range view and ensure compliance.
To facilitate healthcare, ECM can serve as an important tool in
maintaining its mission to improve the health of those without
compromising the security of sensitive personal information. Contact
Benevolence technologies Company experts for a free consultation and
to find out how ECM can improve performance and patient care.
As the amount of digital content grows year by year, data
management will become more difficult and cumbersome. If you
think your business can benefit from ECM, contact an expert at
Bentech Company for a free consultation to find out how an
enterprise content management system can improve your
business?