Uniphore Software Systems provides technology solutions which extend the arms of both phone and mobile banking to increase customer engagement via latest voice technologies such as speech recognition, voice biometrics, voice assistant, and audio mining. These solutions help banks offer personalized, user-friendly, secure and customer-centric mobile banking experience to its clients.

1. Voice Solutions for Next Generation Banking
The modern day customers’ demands are growing beyond regular online, phone and mobile banking
services. To stay competitive, banks aim at enriching the customer experience through innovative yet
secure Voice Solutions. Globally, Speech Analytics market is estimated to grow from $456 million in
2014 to $1.33 billion in 2019 and fuels the growing usage of voice technologies across industries.
Uniphore Software Systems provides technology solutions which extend the arms of both phone and
mobile banking to increase customer engagement via latest voice technologies such as speech
recognition, voice biometrics, voice assistant, and audio mining. These solutions help banks offer
personalized, user-friendly, secure and customer-centric mobile banking experience to its clients. Banks
focusing on providing innovative and rich user experience for customers can leverage Uniphore’s voice
solutions to enable on-the-fly, simple and secure financial transactions.
How does it help banks?
The next generation banking is about increasing customer engagement and drive deeper relationships
with their customers. To achieve that and provide highly personalized user experience, banks are
globally adapting these voice solutions:
 Voice Biometrics – Voice Biometrics provides next generation security for the banks to
authenticate its customers. To gain access, the customer has to authenticate using their
voiceprint which is as unique as their fingerprint and it is impossible to forge. It can be deployed
over IVR and data-enabled applications to provide support across all mobile devices and
platforms.

2.  Speech Recognition – Speech Recognition is the ability of an application to understand and carry
out spoken commands. With speech recognition integrated in the phone banking, banks can
enable natural, human-like conversations and satisfying interactions with customers. The IVR
system will understand customer’s speech commands and execute appropriate banking
transactions instantly.
 Voice Assistant – Voice Assistant is innovative self-service smartphone application that
automates the process of delivering information and processing transactions as per customer
requests. The software also acts as a 24×7 online research agent, delivering real-time, actionable
voice of the customer insights to banks.
 Audio Mining – Audio mining is used in customer contact centers to mine recorded customer
interactions for specific keywords or phrases. It provides valuable insight into products, services
and processes to help reduce costs and improve customer satisfaction. It is also used to identify
keywords in real-time customer calls for numerous cross-selling opportunities.
We are happy to announce that Uniphore Software Systems is partnering with Certero to launch the
voice solutions in the upcoming Cards and Payments Middle East – 2014 event for the Middle East
market!
Source: http://www.totalpayments.org/2014/04/29/voice-solutions-next-generation-
banking/#sthash.IxiwuOa8.LMKnYQXI.dpbs