2. Barriers in Communication
Perfunctory Attention- The first barrier in effective
communication is perfunctory attention. For effective
communication there should be proper attention from
both side.
Perceptual Difference- If there is perceptual
difference between sender & receiver then a
communication become ineffective.
E.g.- A half glass water can say half full or can say
half empty depending point of view.
Different Meanings- If receiver take information with
different meanings then it will be ineffective
communication.
Hierarchical Differentiation- Due to hierarchy there
is also ineffective communication.
3. Source Credibility- The effective communication
depend upon credibility of source of information very
much. E.g.- In Mahabharata
Dronacharya believe only on Yudhishthira only about
death information of his son Ashwathama.
Filtering- The message is always filter from higher
level to lower level means the message pass by boss
reach to lower level with less information.
Hidden Agenda- If giver want to convey some
message through hidden message means he passes
the message indirectly then it creates problem.
Value Laden Words- If the message pass using
heavy words then it is also creates ineffective
communication.
Omission- Some time sender missing out some
information.
4. Ensuring Effective
Communication
Roll of Communicator Roll of Receiver
Create an environment
of trust & confidence.
Be sensitive to the
communication situation
Be sensitive to the
receiver’s frame of
reference
Utilize feedback
Utilize body language
Introduce redundancy &
repeat
Be sensitive to
communication
situation
Listen empathetically
(able to feel feelings
of other)
Utilize feedback
Utilize body language
Introduce redundancy
& repeat
7. Business Letter
BLOCK-In a block format letter
a. All text is aligned to the left.
b. Paragraphs are indented.
c. Parts & paragraph are separated by double or triple
spacing of doing so.
SEMI BLOCK
a. . Paragraphs are indented & rest like block
MODIFIED BLOCK
a. All text is aligned to the left margin, except for the
another date & closing.
b. Paragraphs are not indented.
MODIFIED SEMI- BLOCK
a. Paragraphs are indented & other things are same as
modified.
