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Get closer to your customers through simplified & effective real time collaboration


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Get closer to your customers through simplified & effective real time collaboration

  1. 1.
  2. 2. What do Vodafone do?<br /><ul><li>Connect People to People
  3. 3. ConnectPeople to Applications
  4. 4. ConnectApplications to Applications
  5. 5. ConnectApplications to People</li></li></ul><li>We need to embrace our new connected world<br />Users are rapidly adopting new habits<br />More powerful and enabled devices<br />Digital content continues to increase <br />New services will continue to thrive and grow<br />
  6. 6. Based upon what our customers are telling us<br />Growing customerexpectations<br />Driving increasedproductivity<br />Realising new ways<br />of working<br />Reducing<br />operational costs<br />Achieving consolidation<br /> Compliance<br />Today’s challenges<br />
  7. 7. Functional<br />Operational<br /><ul><li>Increase business agility
  8. 8. Drive competitive advantage
  9. 9. Global, virtual Customer care</li></ul>Strategic Benefits<br /><ul><li>Solutions for mobile & home workers
  10. 10. Application & desktop integration
  11. 11. Multi-media collaboration</li></ul>End UserProductivity<br />Strategic Impact<br />Business Continuity, Security & Disaster Recovery<br /><ul><li>Centralization lowers operational costs
  12. 12. Consolidate equipment & licenses
  13. 13. Decrease maintenance/upgrade costs
  14. 14. Automate Move Add & Change</li></ul>Simplified Operations<br /><ul><li>Telecom cost savings
  15. 15. Cabling savings</li></ul>Infrastructure Savings<br />Value for the organisation<br />Next Gen CommunicationsCreating new value and delivering cost reductions<br />
  16. 16. Total Communications Capability<br />Linking Collaboration to Business Processes<br />Impact <br />of <br />Response<br />Event<br />Information to <br />Action Gap<br />Action<br />Taken<br />Time<br />
  17. 17. MOBILE<br />DESK PHONE<br />COMPUTER<br />
  18. 18. Mobile and Fixed investments - Unified<br />WIRELESS<br />WIRELESS<br />FIXED<br />FIXED<br />
  19. 19. Defining your mobility strategy – consider all the angles<br />Managing risk<br />Maintaining control<br />Increasing productivity<br />Mobility strategy<br />75% of companies with flexible working policies say they have increased staff commitment & motivation, and 60% of those businesses saw reduced staff sickness and turnover<br />Source : DTI work life balance study<br />85% of IT Managers view mobile working as a serious threat to company data & as a result many are reluctant to embrace it<br />Source : Dimension Data<br />
  20. 20. Work Styles ‘Profiles’<br />‘Fixed in Office’ Permanently office based and need to be at the same fixed desk whenever they are in work. <br />‘Flexible in Building’ Primarily for office based posts that are not required to have a fixed desk location i.e. they have the ability to work from any desk within a building. <br />‘Mobile’workstyle is for posts who spend the majority of their time working at a variety of locations, but require the ability to work as if at a fixed desk <br />‘Homeworker’ workstyle is for posts who require a home office that functions no differently to their work office <br />The ‘Operator’ workstyle is reception / central services / assistant roles<br />“Unified Communications by its very nature will change behaviour and the way people communicate and work” <br />
  21. 21. Establishing User ‘Profiles’<br />MOBILE<br />FLEXIBLE<br />Home<br />FIXED<br />Core Infrastructure<br />Deskphone<br />Thin Client<br />Thick Client<br />Mobile Client<br />Speech<br />CENTRALISED & COMMON<br />
  22. 22. The Journey<br />Phase two<br />Phase four<br />Phase one<br />Phase three<br />IPT / LAN<br />IP network convergence<br />Consolidate supply<br />PBX support, <br />fixed, mobile<br />One number<br />Drive productivity<br />IP enabled<br />Reduce unit costs<br />One voicemail<br />Flexible working<br />One service<br />Simplify service<br />Flat rate charging<br />Collaboration<br />Foundation for UC<br />Simplify contracts<br />Total Communications Capability<br />Mobile integrationExtend to any user, any device<br />Unified communications<br />Desktop integration<br /> Consolidate Simplify Innovate<br />Vodafone multimedia conferencing<br />Vodafone call recording<br />
  23. 23. Unified Collaboration<br />Unified Communications<br />Targeting Savings – Standardise … Variance & exceptions drive up costs<br />UC is not a single project – Series of initiatives based upon a single business vision<br />Acceptance – Identify Champions …. Model Office … A day in the life of <br />Reduction in the number of standalone systems - driving down TCO<br />Increasing the productivity of the users by enhancing their communications<br />Increasing organisational agility and flexibility<br />Just buying technology that others have …. does not bring about change<br />It’s the design, implementation & support that differentiates<br />
  24. 24. Thank<br />You<br />
  25. 25. Get closer to your customers <br />through simplified & effective <br />real time collaboration<br />
  26. 26. NOTES ONLY<br />In today’s highly competitive business world, the same holds true. <br />Companies that successfully employ new technologies can become more agile and responsive; <br />those that don’t often find themselves struggling just to keep up.<br />Forward-looking companies are adopting blogs, podcasts, & tweets, and other similar technology into the work environment.<br />These tools arising from the popular culture, are intermingling with corporate tools as teams naturally select what works best for them. <br />The result is a powerful convergence of technology, that like the swim suit design<br />Is changing the rules and challenging traditional thinking<br />
  27. 27. Engage all parties up front in the planning process & begin ‘Discovery Workshops’ to aid in Business Justification<br />Look for solutions that mirror the office work environment<br />Develop a remote-worker security policy and implement supporting technologies<br />Leverage applications that enable virtual collaboration<br />Give remote workers the “presence” they have in the office<br />Deploy your remote worker technology broadly to serve business <br />continuity purposes<br />Vodafone – Best Practice Guidelines<br />
  28. 28. £<br />
  29. 29. Organisations ‘Needs & Expectations’<br />Service & Support<br />Productivity<br />Value<br />Simplicity<br />Agility<br />“Consolidate communications infrastructure” <br />“reduce total cost”<br />IT<br />“Securely access information and applications wherever user works ”<br />“Deploy services to customers and employees faster”<br />“Free up resources to deliver strategic projects”<br />“Simplify my communications infrastructure ”<br />Business<br />“Transform into a real-time, responsive business” <br />“Improve our customer contact”<br />“Deliver more <br />for less” <br />“Help me manage<br /> my costs”<br />“Make it easy for me and my business to work with you ”<br />“Unify communications<br /> for my end users”<br />User<br />“Our business has changed, I need to work in a different way”<br />“Give me easy access to support, and available when I need it”<br />“Give me tools to do my job more effectively”<br />“Simplify the processes I have to follow”<br />