for project

1. IT 385 Final Project Milestone Three: Intermediate User
Training
Toni Zelinski
June 18, 2017

2. Some companies retrain their workers because of technological advancements and
new business developments that require employees to have new or improved skills.
Sometimes companies will retrain their employees because their employees lack
certain work requirements or might have forgotten how to use them under current
work conditions. Retaining is beneficial when a company increases long-term
productivity, reduces mistakes, and eliminates safety concerns.

3.  Keep up with industry changes
 Be in touch with all of the latest technology and developments
 Stay ahead of competitors
 Be able to see weaknesses and skill gaps
 Maintain knowledge and skills
 Advance employee skills
 Provide an incentive to learn
 Increase job satisfaction levels
 Provide internal promotion opportunities
 Attract new talents

4.  Since intermediate users are already people within the company, they wouldn’t
have to go through the hiring process or sit through an orientation.
 Intermediate users will be assigned to a training day.
 During their training day, intermediate users will go through a refresher on the
overview of their position as well as a retraining session of their position.
 Because the intermediate users should have an idea on how to use an emailing
system, they would need to learn how to use the new features that come along
with Gmail.

5.  Because the intermediate users should know the basics of an emailing service,
they’ll learn how to create an account and sign in, add, edit or delete contacts, find
specific emails and how to change their Gmail settings.
 These users should know how create and send an email.

6.  Start by typing in “gmail.com” in the address bar. It will direct you the log in.
 Once the screen pops up, there will be a button that reads “more options.” Click it and
then click “create account”
 Follow the instructions for creating an account.
 Sign in and start exploring

7.  Go to “Google Contacts”
 In the bottom right, click “Add”
 Enter the Contacts information
 Click “Save”

8. To edit a contact:
 Go to Google Contacts
 Click on contacts name
 In the top right corner, click “Edit”
 Edit the information
 Click “Save”
To delete a contact:
 Go to Google Contacts
 To select contacts, check the boxes
that appear next to their name
 To delete multiple contacts at a time,
check all the contacts you want to
delete
 In the top right corner, click “More
>Delete>Delete”

9.  Open Gmail
 In the search box at the top of the
page, write what you’re looking for.
 Example: Meetings
 Click “Search”
If you cannot find the message you’re
looking for you can try:
 Clicking inside the search box, click
the down arrow. This opens up a
page with more ways to filter your
search
 If you’re searching for a label name,
try searching by a subject line,
sender, or other keyword.
 Use “Search Operators“ to filter your
search.

10.  Open Gmail
 In the top right, click “Settings”
 Choose one of the tabs at the top
such as:
 General
 Labels
 Accounts and import
 Accounts
 When you’re done updating your
settings, click “Save Changes” at the
bottom of the page

11.  All images are from Google images
Gill A. (2014, November 3). The Top 10 Benefits of Ongoing Staff Training and
Development. Retrieved from Saxons Group:
http://www.saxonsgroup.com.au/blog/human-resources/top-10-benefits-of-ongoing-
staff-training-development/#
Tucker, K. (n.d.). Advantages and Disadvantages of Retraining. Retrieved from
Chron: http://work.chron.com/advantages-disadvantages-retraining-23500.html