for portfolio

1. IT 385 Final Project Milestone Two: Basic User Training
Toniann Zelinski
June 4, 2017

2. Training is important for every business because it helps with the growth and
development of personnel. It is important for a business to training new hires as
well as users that are already a part of the company. Training should be ongoing for
current employees because it can help them adjust to rapidly changing job
requirements. There are many benefits for a company to constantly train their
employees which include:
 Increased productivity
 Reduce employee turnover
 Increase efficiency resulting in financial gains
 Decreased need for supervision

3.  Better self esteem
 Better customer service skills
 Demonstrates value to your employees because you invest in them
 Improves loyalty
 Helps employees acquire new skills
 Increases their contribution to the business
 Employees are upskilled to do new and different tasks which can help keep
employees motivated and fresh

4.  Basic computer skills
 Organizational skills
 Data management
 Communication skills
 Written
 Verbal
 Business knowledge
 Problem solving skills
 People skills
 Planning skills

5.  After being hired, the new user will need to attend orientation
 During orientation, employees will learn about the history of the company as well
as the rules and guidelines of the company.
 After orientation, the new hires will be assigned to a training day
 At the training day, the new hires will get an overview of the position as well as
the proper training for the position.
 Because the company is switching from one email system to a new email system,
they will need to be taught how to use the new system.
 In this case, there will need to be taught how to properly use Gmail.

6.  The new users will need to learn how
to:
 Create the account
 Sign into the account
 How to create and send an email
 Edit or delete contacts
 Find specific emails
 How to change your Gmail settings
 After the user sits through a visual
and hands on training of the new
program and the training for the
position they were hired for, they will
be able to start their position

7.  Start by typing in “gmail.com” in the address bar. It will direct you the log in.
 Once the screen pops up, there will be a button that reads “more options.” Click it and
then click “create account”
 Follow the instructions for creating an account.
 Sign in and start exploring

8.  In the top left corner of Gmail, there
is a button that says “Compose.”
 In the “To” field, add recipients.
 You can also add recipents into the
“cc” and the “bcc” fields.
 Add the subject
 Write your message
 At the top of the page, click “Send”

9.  Go to “Google Contacts”
 In the bottom right, click “Add”
 Enter the Contacts information
 Click “Save”

10. To edit a contact:
 Go to Google Contacts
 Click on contacts name
 In the top right corner, click “Edit”
 Edit the information
 Click “Save”
To delete a contact:
 Go to Google Contacts
 To select contacts, check the boxes
that appear next to their name
 To delete multiple contacts at a time,
check all the contacts you want to
delete
 In the top right corner, click “More
>Delete>Delete”

11.  Open Gmail
 In the search box at the top of the
page, write what you’re looking for.
 Example: Meetings
 Click “Search”
If you cannot find the message you’re
looking for you can try:
 Clicking inside the search box, click
the down arrow. This opens up a
page with more ways to filter your
search
 If you’re searching for a label name,
try searching by a subject line,
sender, or other keyword.
 Use “Search Operators“ to filter your
search.

12.  Open Gmail
 In the top right, click “Settings”
 Choose one of the tabs at the top
such as:
 General
 Labels
 Accounts and import
 Accounts
 When you’re done updating your
settings, click “Save Changes” at the
bottom of the page

13. All images are from Google Images
Vanderbilt University Graduaute School. (n.d.). Identifying Skills and Gaining
Experience. Retrieved from Career Development for Graduate School Students:
https://my.vanderbilt.edu/gradcareer/non-academic-careers/identifying-skills-and-
gaining-experience/
Work Ready. (n.d.). Benefits of training your staff. Retrieved from WorkReady:
http://www.skills.sa.gov.au/for-employers-business/training-your-staff/benefits-of-
training-your-staff