one of the 7 principles of SW

1. Principles of Social Casework
Prepared by: Garicel Garina,
Tsolmon Enkh-Amgalan
MSW Student

2.  The
worker’s sensitivity to the client’s
feelings
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Feelings arise from events occurring within us or
outside of us
Clients have abundant feelings – about
themselves, their situations, and their social
workers.
With some people, talking about feelings is easy.
But more consistently, clients express feelings
nonverbally through facial expressions, voice
tone, body posture and choice of words

6.  Make

an effort in understanding the feeling
Clients are always right about their feelings.
Each human being is the sole expert about how
he or she feels. Feelings don’t have to make
sense; they are entirely personal and subjective
experiences.

7. 
Step 1 Observe for feelings in verbal and nonverbal expressions
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Step 2 Tentatively identify the feeling in words
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Step 3 Connect the feeling expressed to the associated events or thoughts
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Step 4 Reflect the feeling to the client verbally using some variation of the
formula:
It seems that you are feeling ________(the feeling)
When you talk about _________(the event or thought)
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Step 5 Wait for the client’s response to agree or disagree with the reflection
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Step 6 If the client agrees, accept and validate the feeling. If the client disagrees,
..go through the steps to try again
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Step 7 Remember that feelings are always correct. You need not approve or
disapprove them. Simply accept them.

8. A
purposeful appropriate response by the
Social Worker
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Verbal
Nonverbal
 The
worker becomes “involved” emotionally
by sensing and responding to the feelings
 The
involvement is “controlled” by the selfdiscipline of the worker, the purpose of the
case and other factors