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Organizational Change Management


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Organizational Change Management is a Process

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Organizational Change Management

  1. 1. It’s A Process Organizational Change Management
  2. 2. Change Affects Entities Organizations Departments Process Individual
  3. 3. Change is an Iterative Process 1 st Iteration 2 nd Iteration 3 rd Iteration
  4. 4. 4 Step Change Management Process <ul><li>Prepare for the Change </li></ul><ul><ul><li>Scope the Change Management Program </li></ul></ul><ul><ul><li>Build the Change Management Team </li></ul></ul><ul><li>Execute the Change </li></ul><ul><ul><li>Develop the change management plans </li></ul></ul><ul><ul><li>Execute the plans </li></ul></ul><ul><li>Manage the Change </li></ul><ul><ul><li>Integrate the change management plans with the primary plan </li></ul></ul><ul><ul><li>Manage the progress </li></ul></ul><ul><li>Reinforce the Change </li></ul><ul><ul><li>Evaluate the execution </li></ul></ul><ul><ul><li>Implement corrective actions </li></ul></ul>
  5. 5. Prepare <ul><li>Prepare for the Change </li></ul><ul><ul><li>Clearly identify and document </li></ul></ul><ul><ul><ul><li>what has to change </li></ul></ul></ul><ul><ul><ul><li>Who has to change </li></ul></ul></ul><ul><ul><ul><li>Where the change needs to occur </li></ul></ul></ul><ul><ul><ul><li>Why the change is occurring </li></ul></ul></ul><ul><ul><ul><li>How is the change going to occur </li></ul></ul></ul><ul><ul><ul><li>How much change is necessary </li></ul></ul></ul><ul><ul><li>Identify the metrics to measure success </li></ul></ul><ul><ul><li>Identify the scope of the change management program </li></ul></ul><ul><ul><li>Build the Change Management Team </li></ul></ul><ul><ul><ul><li>Change Sponsors </li></ul></ul></ul><ul><ul><ul><li>Tactical team members </li></ul></ul></ul>
  6. 6. Execute <ul><li>Execute the Change </li></ul><ul><ul><li>Develop the change management plans </li></ul></ul><ul><ul><ul><li>Communication plans </li></ul></ul></ul><ul><ul><ul><li>Training plans </li></ul></ul></ul><ul><ul><ul><li>Coaching plans </li></ul></ul></ul><ul><ul><ul><li>Resistor management plans </li></ul></ul></ul><ul><ul><li>Execute the plans </li></ul></ul>
  7. 7. Manage <ul><li>Manage the Change </li></ul><ul><ul><li>Integrate the change management plans with the primary plan </li></ul></ul><ul><ul><li>Coordinate efforts between the change management team and the primary team </li></ul></ul><ul><ul><li>Conduct timeframe and milestone meetings to track progress </li></ul></ul><ul><ul><li>Identify and resolve issues </li></ul></ul><ul><ul><li>Identify and manage risks </li></ul></ul><ul><ul><li>Manage the procurement of necessary resources </li></ul></ul><ul><ul><li>Control the scope </li></ul></ul><ul><ul><li>Manage the cost </li></ul></ul><ul><ul><li>Manage the quality </li></ul></ul>
  8. 8. Reinforce <ul><li>Reinforce the Change </li></ul><ul><ul><li>Evaluate the execution </li></ul></ul><ul><ul><li>Assess any gaps </li></ul></ul><ul><ul><li>Address the resistors </li></ul></ul><ul><ul><li>Make the appropriate changes to the plans </li></ul></ul><ul><ul><li>Implement the corrective actions </li></ul></ul><ul><ul><li>Monitoring of the change metrics </li></ul></ul><ul><ul><li>Follow up with another iteration </li></ul></ul><ul><ul><li>Ensure the change has taken hold </li></ul></ul><ul><ul><ul><li>Reinforcement tactics </li></ul></ul></ul><ul><ul><ul><li>Compliance measurement </li></ul></ul></ul>
  9. 9. Change Occurs With The Individual <ul><li>Change Management must reach the individual </li></ul><ul><li>The individual must want to change </li></ul><ul><li>Individual needs </li></ul><ul><ul><ul><li>Understand why the change is occurring </li></ul></ul></ul><ul><ul><ul><li>How does the change affect himself/herself </li></ul></ul></ul><ul><ul><ul><li>When is it going to happen </li></ul></ul></ul><ul><ul><ul><li>Must have the knowledge to change </li></ul></ul></ul><ul><ul><ul><li>Must be provided the resources and training to facilitate the change </li></ul></ul></ul>
  10. 10. End Organizational Change Management