1. Breakthrough Improvement
From the Heart and Soul
Copyright © 2012 Tom Noble. All rights reserved.

2. “Project and matrix management, usual
examples of internal strategy, should
improve efficiency and quality but
frequently fail to do so.”
“The mistake lies in thinking that human
beings improve if the system changes.”
Copyright © 2012 Tom Noble. All rights reserved.

3. “This ignores the personal side, since the
deeper transformation required for
productivity is an act of will: the free
decision to be an adult and a mature
human being in the conflicting loyalties of
the matrix organization.”
“And that resoluteness comes from a
different part of the soul – the heart, not
the head; the personal side, not the
strategic.” - Peter Koestenbaum, Leadership, The
Inner Side of Greatness
Copyright © 2012 Tom Noble. All rights reserved.

4. Breakthrough Improvement
From the Heart and Soul
Copyright © 2012 Tom Noble. All rights reserved.

5. Breakthrough Improvement
From the Heart and Soul
Outline
 Review of IHI’s Case for:
 Foundations for Improvement
 Process Thinking
 Thinking with Data
 Deeper Considerations
 Personality / Dynamics
 Passion / Motivation
 Commitment to Discovery
 Discipline
Copyright © 2012 Tom Noble. All rights reserved.

6. The remainder of this material is designed to support the
personal presentation of the principles and insights. Please
contact Tom Noble if you wish to explore this study further.
Copyright © 2012 Tom Noble. All rights reserved.