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wonderagency.com
Branding in a post-
industrial world.
Tobias Dahlberg | Wonder Inc.
Copyright © 2017 Wonder Agency. wonderagency.com
Wonder innovates and
transforms businesses
through design.
www.wonderagency.com
Copyright © 2017 Wonder Agency. wonderagency.com
3
96 % of companies
fail to realize the
true potential of
branding*.
* says my gut
wonderagency.com
How we got to
where we are.
Copyright © 2017 Wonder Agency. wonderagency.com
5
Branding is still
rooted in the
industrial model.
Copyright © 2017 Wonder Agency. wonderagency.com
6
A system built
around scale and
standardisation.
Copyright © 2017 Wonder Agency. wonderagency.com
7
Mass production
Mass marketing
Mass consumption
Copyright © 2017 Wonder Agency. wonderagency.com
8
The industrial model
took humanity out of
business.
Copyright © 2017 Wonder Agency. wonderagency.com
9
Advertising to the
masses is not how you
build brands.
Copyright © 2017 Wonder Agency. wonderagency.com
10
Factory > Product > Marketing > Customer
THE OLD MODEL
Copyright © 2017 Wonder Agency. wonderagency.com
11
The old
branding
principles
don’t work
any longer.
Copyright © 2016 Wonder Agency. wonderagency.com
12


The world today
Copyright © 2017 Wonder Agency. wonderagency.com
13
We have enough stuff.
We have enough choice.
Copyright © 2017 Wonder Agency. wonderagency.com
14
Today we want
authentic experiences,
self-fulfilment, higher
purpose and meaning.
wonderagency.com
Four fundamental
shifts for successful
branding in highly
competitive
markets.
wonderagency.com
Shift your focus
from products to
customers.1
Copyright © 2017 Wonder Agency. wonderagency.com
17
Most companies are
still focused on building
better mousetraps.
Copyright © 2017 Wonder Agency. wonderagency.com
18
The front-endFront stageBack-stage Front-stage
THE WHAT
 THE HOW
Copyright © 2014 Wonder Group. wonderhelsinki.com
“The product is not
the innovation, the
customer is”.
Marty Neumeier
Copyright © 2017 Wonder Agency. wonderagency.com
20
“Why
should I
choose
you?”
wonderagency.com
Innovate
beyond
products.2
Copyright © 2016 Wonder Agency. wonderagency.com
22
Which one would you choose?
What is value?
407,7 13,4 88
11,4x5,19x1,74xPrice per kilo
What is the value made up of?
Copyright © 2015 Wonder Group. wonderagency.com
Experience
design &
innovation
Where’s the value?
The What
The How
The Why The Meaning
The Experience
The Product
Copyright © 2017 Wonder Agency. wonderagency.com
26
Wolt changed how we
order and consume
restaurant food.
Copyright © 2017 Wonder Agency. wonderagency.com
27
Netflix changed how we
access and consume TV
and movies.
wonderagency.com
Make
branding
strategic.3
Copyright © 2017 Wonder Agency. wonderagency.com
29
Impact
Integration
Brand as Communication
Brand as Marketing
Brand as Strategy
How is branding viewed inside your organisation?
Copyright © 2017 Wonder Agency. wonderagency.com
30 Principle
INNOVATION

STRATEGY

MARKETING
CULTURE

Strategic branding
integrates business
strategy with brand
experience.
wonderagency.com
Make
culture
the driver.4
Copyright © 2015 Wonder Group. wonderagency.com
Your values and identity are your
brand’s core. They either propel
you to success or kill your brand.
Copyright © 2015 Wonder Group. wonderagency.com
You cannot hide culture.
Copyright © 2017 Wonder Agency. wonderagency.com
34
Branding needs
humanity and creativity.
Copyright © 2015 Wonder Group. wonderagency.com
The starting point for great
branding is to get everyone
to genuinely care about
making a difference in
peoples’ lives.
COPYRIGHT © 2014 WONDER GROUP. WONDERHELSINKI.COM
Case: Nordic Spirits Lab
Nordic Spirits
Lab pushes the
boundaries of the
spirits industry
through
collaboration and
experimentation.
001 : Introduction
Combining the essence
of the Nordic with
science and creativity.
003 : What we are working on.
NSL is essentially about
solving problems and
designing better
consumer experiences.
002 : NSL 2017—2018
Exploring
themes
related to
drinking.
We explore not just
products, but the
human and social
aspects related to
drinking.
003 : What we are working on.
We are
involving
consumers
and experts in
co-creation.
002 : NSL 2017—2018
Our first product,
Nordic Gin x Akvavit.
001 : Introduction
003 : What we are working on.
Endless prototyping and
experimentation - thus using
the content as marketing and
branding.
Copyright © 2017 Wonder Agency. wonderagency.com
46 Our model
In only 12
months, without
no PR push, NSL
has been
featured in media
around the world.
wonderagency.com
About
Tobias Dahlberg | CEO & Strategist
Tobias works as a strategist on innovation, design and branding. 

Prior to founding Wonder in 2008, Tobias worked in brand - and
business development roles (The Coca-Cola Company, Nike Inc, in
management consulting, and as partner and investor in few start-ups,
as well as a partner in a marketing agency).
Tobias strength lies in designing and leading strategy and innovation
programs, from methodology to facilitation and the design of concepts.

Tobias has led strategy and innovation programs for brands and
companies such as Iittala, Fiskars, Paulig, Fazer, Marimekko, Altia, Halti,
Neste Oil, Metsä-Tissue, Arla, Coca-Cola Nordics, etc.
Tobias has led and co-created over 200 new product, service and
business model concepts for brands and businesses across the Nordics
and Europe. His work has been featured in e.g. Wallpaper Magazine,
Business Insider and Condé Nast Traveller. . Tobias is a frequent speaker
on brands, design and innovation at conferences.
tobiasdahlberg.com
wonderagency.com
@tobiasdahlberg


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Branding in a post-industrial world.

  • 1. wonderagency.com Branding in a post- industrial world. Tobias Dahlberg | Wonder Inc.
  • 2. Copyright © 2017 Wonder Agency. wonderagency.com Wonder innovates and transforms businesses through design. www.wonderagency.com
  • 3. Copyright © 2017 Wonder Agency. wonderagency.com 3 96 % of companies fail to realize the true potential of branding*. * says my gut
  • 4. wonderagency.com How we got to where we are.
  • 5. Copyright © 2017 Wonder Agency. wonderagency.com 5 Branding is still rooted in the industrial model.
  • 6. Copyright © 2017 Wonder Agency. wonderagency.com 6 A system built around scale and standardisation.
  • 7. Copyright © 2017 Wonder Agency. wonderagency.com 7 Mass production Mass marketing Mass consumption
  • 8. Copyright © 2017 Wonder Agency. wonderagency.com 8 The industrial model took humanity out of business.
  • 9. Copyright © 2017 Wonder Agency. wonderagency.com 9 Advertising to the masses is not how you build brands.
  • 10. Copyright © 2017 Wonder Agency. wonderagency.com 10 Factory > Product > Marketing > Customer THE OLD MODEL
  • 11. Copyright © 2017 Wonder Agency. wonderagency.com 11 The old branding principles don’t work any longer.
  • 12. Copyright © 2016 Wonder Agency. wonderagency.com 12 
 The world today
  • 13. Copyright © 2017 Wonder Agency. wonderagency.com 13 We have enough stuff. We have enough choice.
  • 14. Copyright © 2017 Wonder Agency. wonderagency.com 14 Today we want authentic experiences, self-fulfilment, higher purpose and meaning.
  • 15. wonderagency.com Four fundamental shifts for successful branding in highly competitive markets.
  • 16. wonderagency.com Shift your focus from products to customers.1
  • 17. Copyright © 2017 Wonder Agency. wonderagency.com 17 Most companies are still focused on building better mousetraps.
  • 18. Copyright © 2017 Wonder Agency. wonderagency.com 18 The front-endFront stageBack-stage Front-stage THE WHAT
 THE HOW
  • 19. Copyright © 2014 Wonder Group. wonderhelsinki.com “The product is not the innovation, the customer is”. Marty Neumeier
  • 20. Copyright © 2017 Wonder Agency. wonderagency.com 20 “Why should I choose you?”
  • 22. Copyright © 2016 Wonder Agency. wonderagency.com 22 Which one would you choose? What is value?
  • 23. 407,7 13,4 88 11,4x5,19x1,74xPrice per kilo What is the value made up of?
  • 24. Copyright © 2015 Wonder Group. wonderagency.com Experience design & innovation
  • 25. Where’s the value? The What The How The Why The Meaning The Experience The Product
  • 26. Copyright © 2017 Wonder Agency. wonderagency.com 26 Wolt changed how we order and consume restaurant food.
  • 27. Copyright © 2017 Wonder Agency. wonderagency.com 27 Netflix changed how we access and consume TV and movies.
  • 29. Copyright © 2017 Wonder Agency. wonderagency.com 29 Impact Integration Brand as Communication Brand as Marketing Brand as Strategy How is branding viewed inside your organisation?
  • 30. Copyright © 2017 Wonder Agency. wonderagency.com 30 Principle INNOVATION
 STRATEGY
 MARKETING CULTURE
 Strategic branding integrates business strategy with brand experience.
  • 32. Copyright © 2015 Wonder Group. wonderagency.com Your values and identity are your brand’s core. They either propel you to success or kill your brand.
  • 33. Copyright © 2015 Wonder Group. wonderagency.com You cannot hide culture.
  • 34. Copyright © 2017 Wonder Agency. wonderagency.com 34 Branding needs humanity and creativity.
  • 35. Copyright © 2015 Wonder Group. wonderagency.com The starting point for great branding is to get everyone to genuinely care about making a difference in peoples’ lives.
  • 36. COPYRIGHT © 2014 WONDER GROUP. WONDERHELSINKI.COM Case: Nordic Spirits Lab
  • 37.
  • 38. Nordic Spirits Lab pushes the boundaries of the spirits industry through collaboration and experimentation. 001 : Introduction
  • 39. Combining the essence of the Nordic with science and creativity. 003 : What we are working on.
  • 40. NSL is essentially about solving problems and designing better consumer experiences. 002 : NSL 2017—2018
  • 41. Exploring themes related to drinking. We explore not just products, but the human and social aspects related to drinking. 003 : What we are working on.
  • 42. We are involving consumers and experts in co-creation. 002 : NSL 2017—2018
  • 43.
  • 44. Our first product, Nordic Gin x Akvavit. 001 : Introduction
  • 45. 003 : What we are working on. Endless prototyping and experimentation - thus using the content as marketing and branding.
  • 46. Copyright © 2017 Wonder Agency. wonderagency.com 46 Our model In only 12 months, without no PR push, NSL has been featured in media around the world.
  • 47. wonderagency.com About Tobias Dahlberg | CEO & Strategist Tobias works as a strategist on innovation, design and branding. 
 Prior to founding Wonder in 2008, Tobias worked in brand - and business development roles (The Coca-Cola Company, Nike Inc, in management consulting, and as partner and investor in few start-ups, as well as a partner in a marketing agency). Tobias strength lies in designing and leading strategy and innovation programs, from methodology to facilitation and the design of concepts.
 Tobias has led strategy and innovation programs for brands and companies such as Iittala, Fiskars, Paulig, Fazer, Marimekko, Altia, Halti, Neste Oil, Metsä-Tissue, Arla, Coca-Cola Nordics, etc. Tobias has led and co-created over 200 new product, service and business model concepts for brands and businesses across the Nordics and Europe. His work has been featured in e.g. Wallpaper Magazine, Business Insider and Condé Nast Traveller. . Tobias is a frequent speaker on brands, design and innovation at conferences. tobiasdahlberg.com wonderagency.com @tobiasdahlberg