On Boarding Training - 1

1. PERFORMANCE MANAGEMENT DONE
RIGHT

2. TOP Overview - Vision

3. VISION
WE ARE A GLOBAL LEADING PLAYER
IN PERFORMANCE MANAGEMENT
DOMAIN HELPING ORGANIZATION
PERFORM BETTER

4. Mission

5. MISSION
1. We are focused on customer, customer results &
customer happiness
1. We provide Intuitive technology, embedded with
best performance management framework
1. We attract & nurture happy minds
1. We (I + We) work in Unity & in Synergy

6. Values

7. VALUES - SPLCLSS
1. We thrive on speed & deliver promises on time
2. We have passion for innovation & excellence @ global scale
3. We love our customers
4. We care for our people, our unity & synergy
5. We believe good leadership is the HEART of our organization
6. We critique self first & everything else next
7. We cultivate & always act in High Self Awareness

8. Company Brief
Introduction

9. KPISOFT is a KPI based Enterprise
Performance Management platform
on the cloud

10. What is Enterprise Performance Management
?
• Enterprise based services – Business to Business (B2B) services
– Example : Oracle, Salesforce, Freshdesk
• Consumer based services – Business to Consumer services
– Example: Myteksi, GroupOn, Amazon, Ebay, paypal
What is Cloud ?
• Anything that involves delivering hosted services over the internet
• User rent your services and don’t own your application
• Video Link -
https://www.youtube.com/watch?v=ae_DKNwK_ms

11. Brief History
• Started in 2008
– by a group of consultant, focusing on Strategy formulation, execution, etc
– Initial clients were primarily Telco based. However our solution can be
implemented in any industry
– 1st Biggest solution
• Year 2010 – Business Intelligence for Unifi Product/Project for Telekom
Malaysia
• Year 2011 – Enterprise Performance Management System for Celcom
– Customer based as of year 2014 – We have more than 10,000 active users
– Employee size – 45 in total, growing to 91 by mid 2016
– Office Base
• Bangalore – Product Engineering
• Chennai – Professional Services
• Kuala Lumpur – Business Development & Global Support
• Japan – Business Development & Japan client support & implementation
• Indonesia – Business Development & Indonesia client support &
implementation
• Singapore – Business Development & SEA client support & implementation
• US - Business Development & US/Europe client support & implementation

12. Who are our Clients

13. Who do we work with ?
Govt. of Malaysia – Treasury
Selected Clients:
Year: 2012
Users: 150
Year: 2011
Users: 4500
Year: 2013
Users: 1600
Year: 2013
Users: 2500
Year: 2012
Users: 2500
Year: 2008
Users: 1000
Year: 2015
Users: 800
Year: 2015
Users: 50

14. Who do we work with ?
Selected Clients:
Year: 2015
Users: 500
ADS & AIU
Year: 2015
Users: 250
Please note the user
count is rough
estimation only
Clients in Geographical Location
Japan Sri Lanka
Malaysia Pakistan
Indonesia Cambodia
Bangladesh

15. Application Deployment
Model

16. Application Deployment Model
SAAS / Cloud Computing Model
– User subscribes to our services. They register online and start using
application
– KPISOFT provides L1 support (currently based on business hours)
– KPISOFT ensure the application runs 24hrs and provide support for
critical issues 24hrs (system down)
– Key SLA (e.g)
• Page response to be within 5 seconds
• More than 99% service availability
• Data secured & Security is ensured
• Support
• Free Upgrade
– User don’t own the software or license
– User can start configuring on their own to manage the system

17. Application Deployment Model
In Premise Deployment Model
– Client procure the license – Perpetual License
• Enterprise License – Unlimited User count
• Limited User License – User count defined
– Client procure the server and deploy in their data center
– Client owns the software
– Client Maintains the software if Maintenance & Support (M&S) is not engaged
with with Vendor
– Client will have an internal IT Team to look after the application
– Client maintain the security of data

18. Advantages & Disadvantages
In Premise Deployment
Model
• Advantage
– License procured only once
– Client have total control of the application
– Data is within their IT premise
– Not dependent on Vendor
– Client can do changes using their IT
resources without incurring additional
charges
• Disadvantage
– Client might not be well versed to fix issues
or bugs
– Client might not know how to code to enable
the change
– Upgrade is chargeable when there is new
version
– M&S is engaged with Vendor based on % of
total project fee (around 15% to 22%)
– Expensive to maintain on their own
Cloud
• Advantage
– Pay as You Use Model (subscription
fee)
– Client can configure for free
– Need not worry about server setup &
maintenance
– Upgrade is free
– Support is included
– Cost is LOW – OPEX
– Decision by Business Owners
• Disadvantage
– Data is hosted in unknown location
– Security might be a concern for some
client
– Do not own the software or license
– Dependent on the vendor for
application availability

19. Typical Implementation
Exercise

20. Typical Implementation Exercise for
Enterprise
1. Requirement Gathering
1. Server Setup and Application Configuration (based on
requirement)
1. Customization (if applicable)
1. UAT – User conduct test and provide approval
1. Go Live – User start using the system
– Prior to Go Live
• Client’s HR Admin will send announcement about the system & general
functionality
• Client will schedule training dates for users
2. Training (User & HR Admin) – depending on the man days
allocated

21. Typical Implementation Exercise for SMB
1. Business Development Rep – Signs Up user
2. User Admin starts On Boarding Themselves
– Register Email ID
– Activate the Account
– Follow the steps to Activate the program
3. System Usage Training
– Easy & Simple
– Online video training embedded in the system

22. Detail Implementation Plan
• For EPMS Roll Out related to Enterprise Account, please refer file
name
– Project Plan Roll Out – Enterprise 1
• For EPMS Roll Out related to SMB Account, please refer file name
– Project Plan Roll Out – SMB 2

23. Jargons To Be Familiar

24. Few Jargons to be familiar with
• L1 (Level 1) Support – Provide support for End user
– KL & Chennai – Customer Success Team
– Example of Support - Reset password, Setup new ID, org restructuring, etc
• L2 Support – Provide support for Level 1 support team
– Chennai – Professional Services Team
– Support to fix bugs or issues like speed
• L3 Support – Provide support for Level 2 support team
– Bangalore – Product Engineering Team
– Support to fix bugs or issues related at platform or product level
• SLA – Service Level Agreement
• CR – Change Request
• M&S – Maintenance & Services
• UAT – User Acceptance Test

25. Few Jargons to be familiar with
• SAAS - Software as a Service
• Cloud Computing
• B2B – Business to Business
• B2C – Business to Consumer
• Web application
• End User – Users using the application
• Bug – Some malfunction in the application
• Issue – Data mismatch or functionalities delivered not as per
expectation, system slow (maybe because of internet)

26. Few Jargons to be familiar with
• Go Live – Application going live and ready to be used
• ETL – Extraction Transformation Loading
• BI – Business Intelligence