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Do You Know What People Are Saying  About Your Business Online?
Wikipedia Definition of  Online Reputation Management Online reputation management  (or  monitoring ) is the practice of monitoring the Internet reputation of a person, brand or business, with the goal of suppressing negative mentions entirely, or pushing them lower on search engine results pages to decrease their visibility.
The 2011 “Social Shopping Study” indicates that 50% of consumers spend 75% or more of their total shopping time conducting online product research? 70% of Consumers Trust Other Consumer Opinions that are Posted Online
Your Prospects Are Online Your Competitors Are Online Your Customers Are Online …  That Includes Your UNHAPPY Customers
[object Object],[object Object]
 
 
Bad Customer Experience Unresolved Customer Issues Bad Reputation
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[object Object],[object Object],[object Object]
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[object Object],[object Object],[object Object],[object Object],[object Object]
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[object Object],[object Object],[object Object],[object Object]
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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
THANK YOU For Viewing Our Online  Reputation Management Presentation! If You Would Like More Information About Online Reputation Management, Contact Me Today. Curtis Browning Texas Reputation Management (832) 454-5835 [email_address] http://www.texasreputationmanagement.co

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Online reputation management

  • 1. Do You Know What People Are Saying About Your Business Online?
  • 2. Wikipedia Definition of Online Reputation Management Online reputation management (or monitoring ) is the practice of monitoring the Internet reputation of a person, brand or business, with the goal of suppressing negative mentions entirely, or pushing them lower on search engine results pages to decrease their visibility.
  • 3. The 2011 “Social Shopping Study” indicates that 50% of consumers spend 75% or more of their total shopping time conducting online product research? 70% of Consumers Trust Other Consumer Opinions that are Posted Online
  • 4. Your Prospects Are Online Your Competitors Are Online Your Customers Are Online … That Includes Your UNHAPPY Customers
  • 5.
  • 6.  
  • 7.  
  • 8. Bad Customer Experience Unresolved Customer Issues Bad Reputation
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20. THANK YOU For Viewing Our Online Reputation Management Presentation! If You Would Like More Information About Online Reputation Management, Contact Me Today. Curtis Browning Texas Reputation Management (832) 454-5835 [email_address] http://www.texasreputationmanagement.co

Editor's Notes

  1. http://www.marketingcharts.com/direct/online-research-takes-up-large-portion-of-shopping-time-19002/etailing-importance-of-online-research-to-shopping-sept111gif/ http://blog.nielsen.com/nielsenwire/consumer/global-advertising-consumers-trust-real-friends-and-virtual-strangers-the-most/