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2. Expressing of
Satisfaction and
Dissatisfaction
COMPETENCY
STANDARDS
BASIC COMPETENCE
INDICATORS
MATERIALS
EVALUATION
REFERENCES
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3. COMPETENCY
STANDARDS
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Reveal meaning in text conversations and formal
transactional and interpersonal continues (sustained)
in the context of everyday in life.

4. BASIC
COMPETENCE
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Reveal the meaning of the conversation transactional
(to get things done) and interpersonal (social) and the
official continues (sustained) by using a variety of
spoken language accurately, fluently and acceptable in
the context of everyday in life and involves speech
acts: express satisfaction and dissatisfaction.

5. INDICATORS
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



Using expression of satisfaction in life
Giving responds expression of satisfaction
Using expression of dissatisfaction in life
Giving responds expression of
dissatisfaction

6. MATERIALS
Defenition of
satisfaction and
dissatisfactiion
Expressing satisfaction is an expression for a feeling of
happiness or pleasure because you have achieved
something or got what you wanted.
Dissatisfaction expression is a feeling we express when
we do not get as enough as we hope and feel
disappointed with some conditions, we must be
dissatisfied.
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7. MATERIALS
Formula of formal satisfaction expression :
Formula
1. … to be + very pleased with …
2. … to be + content with …
3. … to be + satisfied with …
4. … to be + very delighted …
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8. MATERIALS
Formula
Formula of formal dissatisfaction expression :
1. … to be + displeased with …
2. … to be + discontented with …
3. … to be + dissatisfied with …
4. … to be + disappointed with …
5. ... To be + not satisfied with…
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9. MATERIALS
Asking about
satisfaction and
dissatisfaction
Asking about satisfaction and dissatisfaction
• How do you like your room?
• Is everything O.K?
• Is everything satisfactory?
• Are you satisfied?
• Did you find our service satisfactory?
• Do you want to complain about something?
• Was something not to your satisfaction?
• Are you dissatisfied with something?
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10. MATERIALS
Expressing
satisfaction
Expressing satisfaction
• I really like my new haircut.
• I’m completely satisfied with everything you’ve done for me.
• It was satisfactory.
• Everything is fine, thank you.
• Everything was just perfect.
• I’m happy enough with it.
• It was okay. Not too bad
• Good enough.
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11. MATERIALS
Expressing dissatisfaction
Expressing
dissatisfaction
 I am little dissatisfied with the service here.
 I am a bit disappointed with the program.
 The food was lousy.
 I’m tired of working here.
 I don’t like the color.
 I have a complaint.
 I’m very dissatisfied with the condition.
 I want to make a complaint.
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12. Responding Dissatisfaction
Responding
Dissatisfaction
 I see.
 I’m sorry to hear that.
 I’ll look into it.
 I’ll see what I can do about it.
 I’ll try and take care of it.
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13. Example
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Conversation 1
Waiter : Is everything O.K. here?
Man
: Yes, thank you. Everything is fine.
Waiter : Is your steak satisfactory?
Woman : Quite good.
Waiter : How about your roast chicken, Ma’am? Is it O.K.
too?
Woman : It’s just right. Just the way I like it.
Waiter : Will there be anything else, then?
Man
: No, not at the moment.
Waiter : Very well, then. Have a nice day.
Man
: Thanks.

14. Conversation 2
Shopkeeper
: Good afternoon. Is there anything I can help
you with?
Example
Customer
: Good afternoon. I am not satisfied with the shirt
I bought yesterday in this shop?
Shopkeeper
: Why? What’s wrong with it?
Customer
: Let me explain. I wear extra-large T-shirts. The
one you gave me is extremely small. See the
label is M not XL
Shopkeeper
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: I am sorry, Sir

15. Vocabularies related to expressing Satisfaction
 Satisfy (verb)
 Satisfaction (noun)
= kepuasan
 Satisfied
Vocabulary
= membuat kepuasan
= puas
(adj.)
 Satisfying (adj.)
 Satisfactory (adj.)
= yang puas
 Contented (adj.)
= puas
 Pleased
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= yang memuaskan
= senang
(adj.)

16. Vocabularies related to expressing dissatisfaction
 Dissatisfy (verb)
= ketidak puasan
= tidak puas
 Dissatisfying (adj.)
= tidak memuaskan
 Dissatisfactory (adj.)
= tidak memuaskan
 Discontented (adj.)
= tidak puas
 Displeased
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 Dissatisfaction (noun)
 Dissatisfied (adj.)
Vocabulary
= tidak membuat puas
= tidak senang
(adj.)

17. EVALUATION
1.
Nina have been getting the report card.
What do you think about her response ?

18. 2.
What should he say to express his dissatisfaction with
her exam?

19. 3. Underline the expression of satisfaction and
dissatisfaction
Chika
EVALUATION
Maya
Chika
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: do you like the food served in the
banquet ?
: It’s fine I think, but I’m a little bit dissatisfied with the
service. And how about you? Do you enjoy it?
: it’s okay, not too bad

20. Read the following statements and then chhose the
best the responses !
4. Statement:
The english teacher is not happy about the class. It’s very dirty.
EVALUATION
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What is the best response ?
a. It’s very dissapointing. I don’t want to see this again.
b. What a messy. I think the students need to clean it.
c. How’s your feeling being in this class?

21. 5. Statement :
The elected president is getting the taxes down.
EVALUATION
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What is the best response ?
a,. It’s very amazing. Everybody is satisfied with his great
dedication.
b.Well, it’s his commitment. Everybody is happy about it.
c. What a fantastic. He’s on the right track, I guess.

22. 6. Conversation :
EVALUATION
Hey, Dina. You see Andre has been promoted to be a
manager?
What is the best response ?
a. I’m happy with his achievement.
b. Sure! I think he deserves to get it.
c. Well, to my mind he is the best.
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23. Write expressions of satisfactions or
disatisfaction on the given situation !
EVALUATION
7. Your pencil is broken.
What should you say ?
8. There is no computer on your table.
What should you say ?
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24. 9. Your class is very comfortable to study at.
What is the best expression ?
EVALUATION
10. The movie has not started yet.
What is the best expression ?
11. The homework is very difficult.
What is the best expression ?
12. The uniforms is too tight.
What is the best expression ?
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25. REFERENCES
o http://joenzdemak.blogspot.com/2013/07/expressingsatisfaction-and.html#ixzz2mMJRtR8L
o http://evidwin.blogspot.com/2010/10/expressing-satisfactionand.html
o http://pembahasansoal.com/materi-bahasa-inggris-kelas-xiexpressing-satisfaction-and-dissatisfaction/
o http://ithinkeducation.blogspot.com/2012/06/expressingsatisfaction-and.htm
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