Assalamu'alaikum, guyss.. How is life? I'm pretty sure everything is good as usual. Here is my group matery about expressing satisfaction and dissatisfaction. Hope you guys like it. You may use it for your presentation in class room in one condition, do not delete the name of member group. Enjoy :)

1. Expressing
Satisfaction and
DissatisfactionArranged by group 5:
-Dinda Pangastuti
- Fara Dina
- Nur Aina Agustin
- Ratna Eli Sutanti
English for Interpersonal and Interaction 3
Lecturer : Syifa Fadhilah Hamid, M.Pd

2. Table of Contents
01 Definition of
Satisfaction
Expression of
Satisfaction03
Asking about
Satisfaction02
Responding of
Satisfaction04
05 Definition of
Dissatisfaction
06 Asking about
Dissatisfaction
07 Expression of
Dissatisfaction
08 Responding of
Dissatisfaction
09
Quiz

3. Definition of
SatisfactionAccording to Cambridge Dictionary,
satisfaction is a pleasant feeling that you
get when you receive something you
wanted, or when you have done
something you wanted to do.
Synonyms: contentment, delight,
gratification, happiness, joy.

4. FORMAL INFORMAL
How do you like your…..? Is everything satisfactory?
Did you find our service
satisfactory?
Is everything O.K?
Was something not to your
satisfaction?
Are you satisfied?
Do you want to complain about
something?
Are you satisfied with
something?
Asking about Satisfaction

5. Rica as a hairdresser
Rica : How do you like your new hair style?
Sofwa : I am very satisfied.
Rica : Yes, it suits on you.
Sofwa : Thanks for cutting my hair. You made it better.
Rica : My pleasure…
Example
Dialogue

6. EXPRESSING
(FORMAL SITUATIONS)
RESPONDING
(FORMAL SITUATIONS)
S+to be+ very pleased with …
• We are very pleased with your nice services,
thank you.
•Thank you for feeling/ saying so.
S+to be + completely + satisfied with …
• She is completely satisfied with the result of her
exam.
•I am delighted if you think so.
S+to be+ very delighted …
• I am very delighted with the taste of this soup.
• Thank you for your nice feedback.
S+to be + perfect …
• Everything is just perfect as it should be.
•It is my pleasure for giving you with
satisfaction services.
S+give/s+o+great satisfaction..
• You give me great satisfaction for every moment
that you do for me.
•I am so happy for you.
Expressing and Responding
Satisfaction

7. EXPRESSING
(INFORMAL SITUATIONS)
RESPONDING
(INFORMAL SITUATIONS)
I really like my new hair cut, it is
Super!
Hey, that’s amazing !
Great, love it. Whoa, it sounds great !
That was terrific! Well done! / You did well.
What a Smashing! So happy !
Perfect! Love it !
Expressing and Responding
Satisfaction

8. Bella : Hey Sofi, I bake a cake. Would you like to taste it?
Sofi : Yes, I would.
Bella : How do you feel about this cake?
Sofi : It’s very luscious. I am very satisfied with your cooking.
I never feel satisfied before.
Bella : Thank you, I am delighted if you think so. Would you have more?
Sofi : Yes, of course.
Bella : I will take some for my sister. She will be very happy. Thank you so
much.
Sofi : It’s my pleasure.
Example Dialogue

9. Definition of Dissatisfaction
According to Oxford
Dictionary, dissatisfaction is a
feeling that you are not
pleased or satisfied.
Synonyms: discontent, disaffection,
malaise, vexation.

10. FORMAL INFORMAL
How do you like your…..? Is everything dissatisfactory?
Did you find our service
dissatisfactory?
Is everything O.K?
Was something not to your
dissatisfaction?
Are you dissatisfied?
Do you want to complain about
something?
Are you dissatisfied with
something?
Asking about Dissatisfaction

11. EXPRESSING
(FORMAL SITUATIONS)
RESPONDING
(FORMAL SITUATIONS)
I am displeased with / about ... I see. I’m sorry to hear that.
I am dissatisfied with / about ... I am extremely sorry to hear that.
I am discontented with / about ... I will look into it
I am very dissatisfied with the condition about ... I will see what I can do about it.
Unfortunately, I am not satisfied with / about .... I will try and take care of it.
I am quite / a little dissatisfied with ....
I am a bit disappointed with / about ...
I am really disappointed with / about ...
I am sorry I feel displeased / disappointed that ...
I am sorry, but this is the most unsatisfactory ....
Expressing and Responding
Dissatisfaction

12. EXPRESSING
(INFORMAL SITUATIONS)
RESPONDING
(INFORMAL SITUATIONS)
It is disappointing! Really?
It is unacceptable! That’s awful
It’s not as good as I thought. Oh dear.
It’s so boring! Poor you.
This is the limit I won’t take any more of…
What a bad / an awful ...
Horrible! / Very sad! / How bad!
Annoying! / Disappointing!
Frustrating!
Expressing and Responding
Dissatisfaction

13. Puspita : Hi, Rena! I thought you were on vacation to the beach.
Renata : Oh hi, Puspita! Yes, I actually was but I decided to get back early this morning.
Puspita : Oh why was it so early? You said that you will away for three days.
Renata : Honestly, I didn’t really enjoy being there. It wasn’t good as I thought, Puspita.
Puspita : Really? What happened, Rena?
Renata : Well, the beach was very dirty; so many trashes on the seashore, and when I got
there it was raining heavily. What made it worse was the hotel where I stayed had a bad
service. I felt uncomfortable for it, so I left early.
Puspita : Oh that’s so bad! You seem to be unhappy with your vacation. Are you dissatisfied
with it?
Renata : Definitely, I’m quite displeased about it.
Puspita : I’m sorry to hear that. Next time, you should find some recommendation places before
you decide to visit the place, Rena.
Renata : Sure, I will next time. Thanks Puspita! Anyway, do you want to grab some snack?
Puspita : Absolutely!
Example Dialogue

14. IT’S TIME
TO QUIZ!

15. Fill in the blank on the conversation below and match the answer based on the
matching box given!
Quiz 1
Rizky : Hey, Sofwa!
Sofwa : Oh omg hey, Rizky! What’s up?
Rizky : I’m glad to see you here! Well, I’m just walking around here
looking for some foods and drinks. What about you?
Sofwa : Sure, me as well! Oh are you alone? I am about to go to my
coffee shop now.
Rizky : Yes, I am. Oh anyway, I’ve tried your coffee! And I was there
yesterday with my friend, Sofwa hehehe
Sofwa : Oh really? Thank you for coming! So, what do you think about
that?
Rizky : Oh my goodness! ........... I’m in love with the taste of coffee! I like
your recipe of Americano coffee. Numero Uno!
Sofwa : Oh are you serious? I’m glad you like it, Rizky! So, how about the
service there? Did you find the service satisfactory?
Rizky : Of course! .......... I enjoy the atmosphere, the sofas, the music, I
like the interior of it! Also the speedy Wi-Fi hahaha
Sofwa :Omg, I appreciate that! Thank you, Rizky! Well, let’s have a coffee!
Rizky : Oh sure, thanks a lot, Sofwa!
• I am a bit dissappointed with
this service
• Everything was completely
satisfactory
• It was fantastic
• I am very dissatisfied with the
wayyou serve and foods

16. Fill in the blank on the conversation below and match the answer based on the
matching box given!
Quiz 2
Vera as a waitress of Babakan’s Restaurant.
Vera: Good Afternoon, ma’am. This is our menu. What would you like
to order?
Selly: Good Afternoon. Yes, I would like to order one special fried rice
with potato spicy slice, one roasted bread with sausage
mozzarella cheese, and also the orange juice with less ice cube.
Vera: Okay, ma’am. Is there anything you want to order again?
Selly: No, That’s all. Thank you.
(After 30 minutes)
Selly: Excuse me, miss. Why my foods haven’t served yet? It has been
30 minutes long.
Vera: We do apologize ma’am for the time due to an incident on the
kitchen. We will make it quick to serve your foods.
Selly: I am sorry that .......... .Sure, I will wait. Thank you for your
response.
• I am a bit dissappointed with
this service
• Everything was completely
satisfactory
• It was fantastic
• I am very dissatisfied with the
way you serve and foods

17. Fill in the blank on the conversation below and match the answer based on the
matching box given!
Quiz 2
(After 10 minutes)
Vera: Excuse me, here you are one special fried rice with
potato spicy slice, one roasted bread with sausage
mozzarella cheese, and also the orange juice with less ice
cube. Enjoy the foods, ma’am. Thank you.
Selly: Yes, thank you so much. Wait a minute.
Vera: Yes, ma’am. Do you have a complaint or something?
Selly: Why does the taste of fried rice so salty? Have you tried
before serving to people? ..........
Vera: Oh allow me to taste it, ma’am. We completely apologize for
this one. I will take this back to change another one.
Selly: Please do an improvement for you’re the future. Thank you, I
will wait.
Vera: Yes, we will do many improvements ma’am. Thank you very
much for your suggestion and critics. It really helps us.
• I am a bit dissappointed with
this service
• Everything was completely
satisfactory
• It was fantastic
• I am very dissatisfied with the
way you serve and foods

18. REFERENCES
• https://www.jagoanbahasainggris.com/2017/08/materi-dan-soal-latihan-expression-
of-satisfaction-and-dissatisfaction.html (accessed on 19th December 2020)
• https://www.ilmubahasainggris.com/penjelasan-dan-contoh-dialog-expression-of-
satisfaction-and-dissatisfaction-dalam-bahasa-inggris/ (accessed on 19th December
2020)
• https://raisyapalis.wordpress.com/2012/10/26/expressing-satisfaction-dissatisfaction-
4/ (accessed on 19th December 2020)
• http://britishcourse.com/expression-of-satisfaction-and-dissatisfaction.php (accessed
on 19th December 2020)

19. THANK
YOU!