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space for place 
Ted Lee Eubanks 
Founder & President
The Nature of Place
What begins as 
undifferentiated 
space becomes 
place as we get 
to know it better 
and endow it 
with value…Yi-Fu 
Tuan
…an unknown physical setting is a “blank 
space” that only becomes a “place” as it is 
endowed with meanings through lived 
experiences.
The human being, by his mere presence, 
imposes a schema on space…Yi-Fu Tuan
Place involves 
meanings and 
values that 
facilitate 
intimate 
connections with 
particular 
geographical 
areas.
o Environment refers to the biophysical 
components of landscapes; 
o These components exist regardless of 
the types of human connections to 
them.
Place 
o Cognitive 
o Logical 
o Factual 
o Objective 
o Discrete
Space 
o Affective 
o Perceived 
o Emotional 
o Judgmental
Space 
o Opinionated 
o Subjective 
o Amorphous 
o Conjectural 
o Shared
…space requires a movement from a place 
to another place…
Place Identity 
o Place identity is a 
component of the 
self and refers to 
how one views 
oneself in relation 
to the environment. 
o It captures humans’ 
use of places in 
constructing and 
maintaining self-identity.
Place Identity 
Hello! 
My name is _________ 
I am from __________
Place Attachment 
o Place attachment is a positive emotional bond 
with a setting. 
o Place attachment is the extent to which an 
individual values or identifies with a particular 
environmental setting. 
o Place theorists speculate that individuals who 
are emotionally, psychologically, or functionally 
attached to a place will act to protect that 
place.
o Once of the faPctlaocrse tShaattis cfaacnt ipolnay a role in the 
formation of place attachment is satisfaction 
with a place. 
o If an individual is satisfied with a park, he or 
she will likely return to that park if the 
opportunity presents itself. 
o Repeated visits build meanings and values 
associated with the park.
…individuals who are emotionally, cognitively, 
or functionally attached to a place will act to 
protect that place.
…research has shown this is true in 
several different contexts including 
parks, protected areas, and recreation 
landscapes.
…we are willing to fight 
for places that are more 
central to our 
identities…this is 
especially true when 
important symbolic 
meanings are 
threatened by 
prospective change… 
Richard Stedman
The Role of Interpretation in 
Defining and Communicating Place 
SENSE OF PLACE
…outside interests have a role in shaping 
cognition, through shaping the physical 
landscape, through interpretation of the 
landscape… 
Richard Stedman 2002
Interpretive planning constructs a thematic 
framework overlaying space and time.
The interpretive framework includes not only an 
inventory of places and resources (such as rare 
species or biodiversity) within a space, but also 
identifies a diversity of meanings and values 
associated with each place.
…the visitor’s 
chief interest is in 
whatever touches 
his personality, 
his experiences, 
and his 
ideals…Freeman 
Tilden
“…to reveal the 
beautiful truths that 
lie behind the 
appearances.” 
Freeman Tilden
You go away for a long time and return a different person – you never 
come all the way back…Paul Theroux 
THE EXPERIENTIAL TRAVELER
Consumers (tourists) favor consuming 
experiences over traditional goods and 
services. 
Anticipation is often more important than 
the actual consumption of the travel 
experience . 
Experiences are memorable. 
The Experience Economy
Experiences are as distinct from services as 
services are from goods…Joseph Pine & 
James Gilmore
Travel is ephemeral; the travel experiences 
are everlasting.
Inherited Experiences
Experiential Tourism 
• Experiential tourism depends on inherited 
rather than fabricated or artificial resources. 
• The inherited resources that underpin 
experiential tourism include cultural, 
historical, and ecological resources. 
• Within culture we include resources such as 
art, music, food, dance, religion, architecture, 
traditions, stories and myth, and traditional 
clothing.
Experiential Tourism 
• Authentic 
• Depends on inherited resources 
• Benefits locality 
• Enlightening (transformational) 
• Sustainable 
– Society 
– Ecology 
– Economy 
• Experience, rather than price, driven
Heritage Tourism 
• 78% of all U.S. leisure travelers participate in 
cultural and/or heritage activities while 
traveling, translating to 118.3 million adults 
each year. 
• With cultural and heritage travelers spending 
an average of $994 per trip, they contribute 
more than $192 billion annually to the U.S. 
economy.
Heritage Tourism 
• Other cultural and heritage activities 
identified by travelers include visiting historic 
sites (66%); 
• Attending historical re-enactments (64%); 
• Visiting art museums/galleries (54%); 
• Attending an art/craft fair or festival (45%);
Heritage Tourism 
• Attending a professional dance performance 
(44%); 
• Visiting state/national parks (41%); 
• Shopping in museum stores (32%); 
• Exploring urban neighborhoods (30%). 
• The vast majority of these travelers (65%) say 
that they seek travel experiences where the 
“destination, its buildings and surroundings 
have retained their historic character.”
Inherited Experiences 
• Nature 
• History 
• Culture 
– Food 
– Music 
– Art
Inherited Experiences
Inherited Experiences
Inherited Experiences 
• Nature 
• History 
• Culture 
– Food 
– Music 
– Art
Inherited Experiences 
• Nature 
• History 
• Culture 
– Food 
– Music 
– Art
Inherited Experiences 
• Nature 
• History 
• Culture 
– Food 
– Music 
– Art
Inherited Experiences 
• Nature 
• History 
• Culture 
– Food 
– Music 
– Art
Inherited Experiences
Inherited Experiences 
• Nature 
• History 
• Culture 
– Food 
– Music 
– Art
Inherited Experiences 
• Nature 
• History 
• Culture 
– Food 
– Music 
– Art
Inherited Experiences
The Pathway to Nature 
OUTDOOR RECREATION
Outdoor Recreation 
• Outdoor recreation trips contribute $243 
billion in retail sales and create a $379 billion 
ripple effect for a total contribution of $622 
billion into our economy. 
• Department of the Interior managed lands 
contributed more than $44 billion in economic 
activity and supported more than 388,000 
jobs – many in rural areas. 
• Department of Interior spent $214 million in 
land acquisition in 2010 that yielded $442 
million in economic activity and around 3,000 
jobs.
Outdoor Recreation 
Outdoor recreation 
can create an 
additional 100,000 
to 200,000 US jobs 
with magnified 
impact in rural 
communities.
2011 Outdoor Participation 
• 11.5 billion outdoor outings. 
• 81.9 average outings per participant. 
• In 2011, outdoor recreation among Americans 
reached the highest participation level in the 
last five years.
2011 Outdoor Participation 
• Nearly 50 percent of all Americans ages six 
and older, or 141.1 million individuals, 
participated in at least one outdoor activity in 
2011, making 11.5 billion outings. 
• In fact, last year, Americans enjoyed 1.4 billion 
more outings than the previous year. 
compared to 2010, participation in outdoor 
activities increased slightly among all age 
groups from 6 to 44, while participation 
among those ages 44 and up remained 
relatively flat.
Most popular adult outdoor activities 
By Participation rate, ages 25+ 
• Fishing (fresh, salt and fly) 
– 15.1% of adults, 31.2 million participants 
• Running, jogging and trail running 
– 14.8% of adults, 30.6 million participants 
• Camping (car, backyard and RV) 
– 12.7% of adults, 26.1 million participants 
• Bicycling (road, mountain and BMX) 
– 12.4% of adults, 25.5 million participants 
• Hiking 
– 11.8% of adults, 24.2 million participants
Most popular adult outdoor activities 
By Frequency of Participation, ages 25+ 
• Running, jogging and trail running 
– 93.5 average outings per runner, 2.9 billion total outings 
• Bicycling (road, mountain and BMX) 
– 52.2 average outings per cyclist, 1.3 billion total outings 
• Triathlon (traditional/road and non-traditional/off road) 
– 48.3 average outings per participant, 60.5 million total 
outings 
• Birdwatching 
– 39.1 average outings per birdwatcher, 405.2 million total 
outings 
• Skateboarding 
– 32.9 average outings per skateboarder, 37.3 million total 
outings
Fastest Growing Outdoor Recreations 
• Adventure Racing: 15.8% 
• Hunting (bow): 24.5% 
• Kayaking (recreational): 31.9% 
• Kayaking (white water): 24.5% 
• Running/jogging: 23.3% 
• Skiing (cross country): 12.2% 
• Skiing (free style): 34.3% 
• Snowshoeing: 40.7% 
• Telemarking (downhill): 46.3% 
• Triathlon (non-traditional/off road): 17.8% 
• Triathlon (traditional/road): 28.2%
• More than 90 million U.S. residents (16 years old and 
older) participated in some form of wildlife-related 
recreation in 2011. Participation is up 3 percent from 
five years earlier. The increase was primarily among 
those who fished and hunted. 
• Wildlife recreationists spent $144.7 billion in 2011 on 
their activities, which equated to 1 percent of the 
Gross Domestic Product. Of the total amount spent, 
$49.5 billion was trip-related, $70.4 billion was spent 
on equipment, and $24.8 billion was spent on other 
items such as licenses and land leasing and 
ownership.
• The number of sportspersons rose from 33.9 million 
in 2006 to 37.4 million in 2011. The data show that 
33.1 million people fished, 13.7 million hunted, and 
71.8 million participated in at least one type of 
wildlife-watching activity such as observing, feeding 
and photographing wildlife.
What’s in the warehouse? 
THE INVENTORY
“Do what you can 
with what you 
have where you 
are.” 
Theodore Roosevelt
But How Do I Choose?
The Hedgehog Concept 
Good to Great 
Passion 
Power 
Proficiency 
Profit
The inventory of places includes points of 
interest, thematic punctuation, interpretive 
potential, and engagement.
Mastering the business of place 
THE MATRIX OF OPPORTUNITY
Matrix of Opportunity 
Tourism is a means to an end, and not an 
end unto itself in the Matrix of 
Opportunity. 
Tourism is used to move people to place, 
the masses to messages, and markets to 
merchandise.
• Experiential tourism attracts the 
public to places!
• Experiential tourism 
moves masses to 
messages.
• Experiential 
tourism is the 
mechanism by 
which we attract 
the markets to 
merchandise.
The Matrix of Opportunity 
• Experiential tourism allows the region to 
utilize existing resources (nature, culture, 
history) to attract additional travelers. 
• These travelers will invest in a variety of 
amenities that are valued by residents as well.
The Matrix of Opportunity 
• As the amenity base (or quality of life) 
improves, the region will be better positioned 
to attract high-end industries that would have 
chosen or fled elsewhere. 
• Combined with specific efforts to develop a 
diversity of local products and services for this 
travel market, regional residents have much to 
gain.
Where Do I Start?
• $ Generated 
• Jobs Created 
• Acres Conserved 
• Communities Stabilized 
• Children Educated 
• Infrastructure 
• Acquisition 
• Sustainable Development 
• Baselines 
• Gap Analysis 
•Public Lands 
•Private Lands 
•Recreation 
•Activities 
•Infrastructure 
•Education 
•Outreach 
•Communities 
•Experiences 
•Stakeholders 
Inventory 
Assessment of 
Opportunities 
Measures of 
Success 
Implementation
Economic Impacts 
• Direct: visitor spending that directly supports 
the jobs and income of people and firms that 
deal directly with the visitor.
Economic Impacts 
• Indirect: changes in sales, income, or jobs in 
regional sectors that supply goods and 
services to the recreation/tourism industries. 
• Induced: increased sales within the region 
from the household spending of the income 
earned in the tourism and supporting sectors.
Economic Impacts 
• Environmental: the changes in regional quality 
of life indicators as a result of tourism 
developments. 
– Positive 
– Negative 
• Enabling: enabling communities to attract 
compatible industries with improved quality 
of life.
Sales Multiplier 
• Traditional sales 
multiplier: direct sales + 
indirect sales + induced 
sales/direct sales 
• Example: 
20+30+40/20=4.5 
• Modified by capture 
rate and leakage 
• Simple Input/Output 
(I/O) Model (Implan or 
MGM)
Sustainable Sales Multiplier (SSM) 
Sustainable sales multiplier: 
• Modified direct sales + 
• Indirect sales + 
• Induced sales + 
• Socio-enviro benefits + 
• Enabling benefits / 
• Direct sales
Matrix of Opportunity 
1. Delineate Zone of Influence 
2. Identify natural, cultural, and historical 
resources within the region (ZOI). 
3. Identify products and services that 
authentically reflect the nature, culture, and 
history of the region.
ZOI Boundaries 
• Traditional (convention) 
• Socio/Cultural 
• Geopolitical 
• Ecological 
• Geological
Matrix of Opportunity 
4. Interpret the resource inventories to shape, 
fashion, direct, and qualify travel to and 
within the region. 
5. Develop travel and tourism marketing 
strategy to move specific markets to these 
destinations, products, and services via 
interpretation. 
6. Marketing goods and services from the 
region, particularly post-travel.
Matrix of Opportunity 
7. Use interpretive content and media to signal 
specific goods and services that reflect the 
nature, culture, and history of the region. 
8. Formulate strategy to enhance and develop 
broader array of destinations and events to 
offer the traveling public. 
9. Formulate strategy to enhance and develop 
broader array of goods and services to offer 
the traveling public.
Matrix of Opportunity 
10. Use experiential travel as an identity (brand) 
builder for the region. 
11. Use new brand or identity in expanding 
products and services beyond local 
distribution to a broader market 
(exportables). 
12. Use expanded amenity base (quality of life) 
to reposition the community or state to 
attract compatible industries and jobs.
MESSAGE AND MEDIUM 
89
It is the framework 
which changes with 
each new technology 
and not just the 
picture within the 
frame... 
Marshall 
McLuhan
Traditional Technologies 
• Print 
• Radio 
• Television 
• Interpretive 
Signage 
• Interpretive print 
(guides, 
brochures, maps) 
• Audio guides
Traditional Digital Media 
• Web 
• Weblog 
– Itineraries 
– Maps 
– Guides 
– Audio 
– RSS Feeds
Emerging Media 
• Google Earth 
• Location-aware media 
• SmartPhone apps 
• Codes/Tags 
• NFC 
• Streaming 
• HTML 5 
• Emerging hardware 
• Transponders
Smart Phones 
• Stream (web-based) 
– Web 
– Download (pdf) 
• Apps 
– Iphone 
– Android 
– Blackberry
Lands 
Inventory 
Recreational 
Opportunities 
Goods and 
Services 
Engagement 
Strategies 
Core 
Constraints 
Competencies 
Stakeholders
Baselines 
Assess 
Opportunities 
Gaps 
Constraints
Inventory 
Plan 
Assessment 
Programs 
• Recreation 
• ED 
• Engagement 
• Training 
• Investment 
Adjustment 
Markers 
Measures of 
Success
$ Generated 
Measure 
Success 
Jobs Created 
Acres 
Conserved 
Children 
Educated 
Communities 
Stabilized
THE SUSTAINABLE TOURISM 
CLUSTER
High 
Volume, 
High 
Impact, 
Low Yield 
Low 
Volume, 
Low 
Impact, 
High Yield
Tourism Types 
• High volume, high impact, low yield (cruise ships, all-inclusive 
resorts). 
• Low volume, low impact, high yield (ecotourism, 
heritage tourism). 
• Tourism research uses the term “McDonaldization” 
when addressing mass tourism such as cruise ships 
and resorts. In our work we use a similar term – 
Walmartization. 
• This form of tourism has low per-passenger yields, 
therefore demands high volumes. High volumes 
inherently inflict high impacts on destinations.
Venue/Resource 
Food, Lodging, 
Transportation 
Rental 
Retail Outfitter/Guide 
Manufacture 
Wholesale
Sustainable 
Development 
• Resource Protection 
and Restoration 
• Community 
Revitalization 
Market Forces 
• Experiential 
Tourism 
• Outdoor Recreation 
• Restoration 
Economics 
Core 
Competencies 
• Planning and Design 
• Education and 
Interpretation 
• Communication and 
Marketing 
• Technology 
• Policy 
• Finance
Today’s Presentation 
http://portal.sliderocket.com/AFBXC/spacef 
orplacemaster
Ted Lee Eubanks, Founder and President 
PO 5485 
Austin, Texas 78763-5485 
(512) 391-0095 
www.fermatainc.com 
tedleeeubanks@fermatainc.com 
© All Rights Reserved

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Space for Place Ohio 2014

  • 1. space for place Ted Lee Eubanks Founder & President
  • 3. What begins as undifferentiated space becomes place as we get to know it better and endow it with value…Yi-Fu Tuan
  • 4. …an unknown physical setting is a “blank space” that only becomes a “place” as it is endowed with meanings through lived experiences.
  • 5.
  • 6. The human being, by his mere presence, imposes a schema on space…Yi-Fu Tuan
  • 7. Place involves meanings and values that facilitate intimate connections with particular geographical areas.
  • 8. o Environment refers to the biophysical components of landscapes; o These components exist regardless of the types of human connections to them.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13. Place o Cognitive o Logical o Factual o Objective o Discrete
  • 14. Space o Affective o Perceived o Emotional o Judgmental
  • 15. Space o Opinionated o Subjective o Amorphous o Conjectural o Shared
  • 16. …space requires a movement from a place to another place…
  • 17. Place Identity o Place identity is a component of the self and refers to how one views oneself in relation to the environment. o It captures humans’ use of places in constructing and maintaining self-identity.
  • 18. Place Identity Hello! My name is _________ I am from __________
  • 19. Place Attachment o Place attachment is a positive emotional bond with a setting. o Place attachment is the extent to which an individual values or identifies with a particular environmental setting. o Place theorists speculate that individuals who are emotionally, psychologically, or functionally attached to a place will act to protect that place.
  • 20. o Once of the faPctlaocrse tShaattis cfaacnt ipolnay a role in the formation of place attachment is satisfaction with a place. o If an individual is satisfied with a park, he or she will likely return to that park if the opportunity presents itself. o Repeated visits build meanings and values associated with the park.
  • 21. …individuals who are emotionally, cognitively, or functionally attached to a place will act to protect that place.
  • 22. …research has shown this is true in several different contexts including parks, protected areas, and recreation landscapes.
  • 23. …we are willing to fight for places that are more central to our identities…this is especially true when important symbolic meanings are threatened by prospective change… Richard Stedman
  • 24. The Role of Interpretation in Defining and Communicating Place SENSE OF PLACE
  • 25.
  • 26. …outside interests have a role in shaping cognition, through shaping the physical landscape, through interpretation of the landscape… Richard Stedman 2002
  • 27. Interpretive planning constructs a thematic framework overlaying space and time.
  • 28. The interpretive framework includes not only an inventory of places and resources (such as rare species or biodiversity) within a space, but also identifies a diversity of meanings and values associated with each place.
  • 29. …the visitor’s chief interest is in whatever touches his personality, his experiences, and his ideals…Freeman Tilden
  • 30. “…to reveal the beautiful truths that lie behind the appearances.” Freeman Tilden
  • 31. You go away for a long time and return a different person – you never come all the way back…Paul Theroux THE EXPERIENTIAL TRAVELER
  • 32. Consumers (tourists) favor consuming experiences over traditional goods and services. Anticipation is often more important than the actual consumption of the travel experience . Experiences are memorable. The Experience Economy
  • 33. Experiences are as distinct from services as services are from goods…Joseph Pine & James Gilmore
  • 34.
  • 35.
  • 36. Travel is ephemeral; the travel experiences are everlasting.
  • 38. Experiential Tourism • Experiential tourism depends on inherited rather than fabricated or artificial resources. • The inherited resources that underpin experiential tourism include cultural, historical, and ecological resources. • Within culture we include resources such as art, music, food, dance, religion, architecture, traditions, stories and myth, and traditional clothing.
  • 39. Experiential Tourism • Authentic • Depends on inherited resources • Benefits locality • Enlightening (transformational) • Sustainable – Society – Ecology – Economy • Experience, rather than price, driven
  • 40. Heritage Tourism • 78% of all U.S. leisure travelers participate in cultural and/or heritage activities while traveling, translating to 118.3 million adults each year. • With cultural and heritage travelers spending an average of $994 per trip, they contribute more than $192 billion annually to the U.S. economy.
  • 41. Heritage Tourism • Other cultural and heritage activities identified by travelers include visiting historic sites (66%); • Attending historical re-enactments (64%); • Visiting art museums/galleries (54%); • Attending an art/craft fair or festival (45%);
  • 42. Heritage Tourism • Attending a professional dance performance (44%); • Visiting state/national parks (41%); • Shopping in museum stores (32%); • Exploring urban neighborhoods (30%). • The vast majority of these travelers (65%) say that they seek travel experiences where the “destination, its buildings and surroundings have retained their historic character.”
  • 43. Inherited Experiences • Nature • History • Culture – Food – Music – Art
  • 46. Inherited Experiences • Nature • History • Culture – Food – Music – Art
  • 47. Inherited Experiences • Nature • History • Culture – Food – Music – Art
  • 48. Inherited Experiences • Nature • History • Culture – Food – Music – Art
  • 49. Inherited Experiences • Nature • History • Culture – Food – Music – Art
  • 51. Inherited Experiences • Nature • History • Culture – Food – Music – Art
  • 52. Inherited Experiences • Nature • History • Culture – Food – Music – Art
  • 54. The Pathway to Nature OUTDOOR RECREATION
  • 55. Outdoor Recreation • Outdoor recreation trips contribute $243 billion in retail sales and create a $379 billion ripple effect for a total contribution of $622 billion into our economy. • Department of the Interior managed lands contributed more than $44 billion in economic activity and supported more than 388,000 jobs – many in rural areas. • Department of Interior spent $214 million in land acquisition in 2010 that yielded $442 million in economic activity and around 3,000 jobs.
  • 56. Outdoor Recreation Outdoor recreation can create an additional 100,000 to 200,000 US jobs with magnified impact in rural communities.
  • 57. 2011 Outdoor Participation • 11.5 billion outdoor outings. • 81.9 average outings per participant. • In 2011, outdoor recreation among Americans reached the highest participation level in the last five years.
  • 58. 2011 Outdoor Participation • Nearly 50 percent of all Americans ages six and older, or 141.1 million individuals, participated in at least one outdoor activity in 2011, making 11.5 billion outings. • In fact, last year, Americans enjoyed 1.4 billion more outings than the previous year. compared to 2010, participation in outdoor activities increased slightly among all age groups from 6 to 44, while participation among those ages 44 and up remained relatively flat.
  • 59. Most popular adult outdoor activities By Participation rate, ages 25+ • Fishing (fresh, salt and fly) – 15.1% of adults, 31.2 million participants • Running, jogging and trail running – 14.8% of adults, 30.6 million participants • Camping (car, backyard and RV) – 12.7% of adults, 26.1 million participants • Bicycling (road, mountain and BMX) – 12.4% of adults, 25.5 million participants • Hiking – 11.8% of adults, 24.2 million participants
  • 60. Most popular adult outdoor activities By Frequency of Participation, ages 25+ • Running, jogging and trail running – 93.5 average outings per runner, 2.9 billion total outings • Bicycling (road, mountain and BMX) – 52.2 average outings per cyclist, 1.3 billion total outings • Triathlon (traditional/road and non-traditional/off road) – 48.3 average outings per participant, 60.5 million total outings • Birdwatching – 39.1 average outings per birdwatcher, 405.2 million total outings • Skateboarding – 32.9 average outings per skateboarder, 37.3 million total outings
  • 61. Fastest Growing Outdoor Recreations • Adventure Racing: 15.8% • Hunting (bow): 24.5% • Kayaking (recreational): 31.9% • Kayaking (white water): 24.5% • Running/jogging: 23.3% • Skiing (cross country): 12.2% • Skiing (free style): 34.3% • Snowshoeing: 40.7% • Telemarking (downhill): 46.3% • Triathlon (non-traditional/off road): 17.8% • Triathlon (traditional/road): 28.2%
  • 62. • More than 90 million U.S. residents (16 years old and older) participated in some form of wildlife-related recreation in 2011. Participation is up 3 percent from five years earlier. The increase was primarily among those who fished and hunted. • Wildlife recreationists spent $144.7 billion in 2011 on their activities, which equated to 1 percent of the Gross Domestic Product. Of the total amount spent, $49.5 billion was trip-related, $70.4 billion was spent on equipment, and $24.8 billion was spent on other items such as licenses and land leasing and ownership.
  • 63. • The number of sportspersons rose from 33.9 million in 2006 to 37.4 million in 2011. The data show that 33.1 million people fished, 13.7 million hunted, and 71.8 million participated in at least one type of wildlife-watching activity such as observing, feeding and photographing wildlife.
  • 64. What’s in the warehouse? THE INVENTORY
  • 65. “Do what you can with what you have where you are.” Theodore Roosevelt
  • 66. But How Do I Choose?
  • 67. The Hedgehog Concept Good to Great Passion Power Proficiency Profit
  • 68. The inventory of places includes points of interest, thematic punctuation, interpretive potential, and engagement.
  • 69. Mastering the business of place THE MATRIX OF OPPORTUNITY
  • 70. Matrix of Opportunity Tourism is a means to an end, and not an end unto itself in the Matrix of Opportunity. Tourism is used to move people to place, the masses to messages, and markets to merchandise.
  • 71.
  • 72. • Experiential tourism attracts the public to places!
  • 73. • Experiential tourism moves masses to messages.
  • 74. • Experiential tourism is the mechanism by which we attract the markets to merchandise.
  • 75. The Matrix of Opportunity • Experiential tourism allows the region to utilize existing resources (nature, culture, history) to attract additional travelers. • These travelers will invest in a variety of amenities that are valued by residents as well.
  • 76. The Matrix of Opportunity • As the amenity base (or quality of life) improves, the region will be better positioned to attract high-end industries that would have chosen or fled elsewhere. • Combined with specific efforts to develop a diversity of local products and services for this travel market, regional residents have much to gain.
  • 77. Where Do I Start?
  • 78. • $ Generated • Jobs Created • Acres Conserved • Communities Stabilized • Children Educated • Infrastructure • Acquisition • Sustainable Development • Baselines • Gap Analysis •Public Lands •Private Lands •Recreation •Activities •Infrastructure •Education •Outreach •Communities •Experiences •Stakeholders Inventory Assessment of Opportunities Measures of Success Implementation
  • 79. Economic Impacts • Direct: visitor spending that directly supports the jobs and income of people and firms that deal directly with the visitor.
  • 80. Economic Impacts • Indirect: changes in sales, income, or jobs in regional sectors that supply goods and services to the recreation/tourism industries. • Induced: increased sales within the region from the household spending of the income earned in the tourism and supporting sectors.
  • 81. Economic Impacts • Environmental: the changes in regional quality of life indicators as a result of tourism developments. – Positive – Negative • Enabling: enabling communities to attract compatible industries with improved quality of life.
  • 82. Sales Multiplier • Traditional sales multiplier: direct sales + indirect sales + induced sales/direct sales • Example: 20+30+40/20=4.5 • Modified by capture rate and leakage • Simple Input/Output (I/O) Model (Implan or MGM)
  • 83. Sustainable Sales Multiplier (SSM) Sustainable sales multiplier: • Modified direct sales + • Indirect sales + • Induced sales + • Socio-enviro benefits + • Enabling benefits / • Direct sales
  • 84. Matrix of Opportunity 1. Delineate Zone of Influence 2. Identify natural, cultural, and historical resources within the region (ZOI). 3. Identify products and services that authentically reflect the nature, culture, and history of the region.
  • 85. ZOI Boundaries • Traditional (convention) • Socio/Cultural • Geopolitical • Ecological • Geological
  • 86. Matrix of Opportunity 4. Interpret the resource inventories to shape, fashion, direct, and qualify travel to and within the region. 5. Develop travel and tourism marketing strategy to move specific markets to these destinations, products, and services via interpretation. 6. Marketing goods and services from the region, particularly post-travel.
  • 87. Matrix of Opportunity 7. Use interpretive content and media to signal specific goods and services that reflect the nature, culture, and history of the region. 8. Formulate strategy to enhance and develop broader array of destinations and events to offer the traveling public. 9. Formulate strategy to enhance and develop broader array of goods and services to offer the traveling public.
  • 88. Matrix of Opportunity 10. Use experiential travel as an identity (brand) builder for the region. 11. Use new brand or identity in expanding products and services beyond local distribution to a broader market (exportables). 12. Use expanded amenity base (quality of life) to reposition the community or state to attract compatible industries and jobs.
  • 90. It is the framework which changes with each new technology and not just the picture within the frame... Marshall McLuhan
  • 91. Traditional Technologies • Print • Radio • Television • Interpretive Signage • Interpretive print (guides, brochures, maps) • Audio guides
  • 92. Traditional Digital Media • Web • Weblog – Itineraries – Maps – Guides – Audio – RSS Feeds
  • 93. Emerging Media • Google Earth • Location-aware media • SmartPhone apps • Codes/Tags • NFC • Streaming • HTML 5 • Emerging hardware • Transponders
  • 94. Smart Phones • Stream (web-based) – Web – Download (pdf) • Apps – Iphone – Android – Blackberry
  • 95. Lands Inventory Recreational Opportunities Goods and Services Engagement Strategies Core Constraints Competencies Stakeholders
  • 96. Baselines Assess Opportunities Gaps Constraints
  • 97. Inventory Plan Assessment Programs • Recreation • ED • Engagement • Training • Investment Adjustment Markers Measures of Success
  • 98. $ Generated Measure Success Jobs Created Acres Conserved Children Educated Communities Stabilized
  • 100. High Volume, High Impact, Low Yield Low Volume, Low Impact, High Yield
  • 101. Tourism Types • High volume, high impact, low yield (cruise ships, all-inclusive resorts). • Low volume, low impact, high yield (ecotourism, heritage tourism). • Tourism research uses the term “McDonaldization” when addressing mass tourism such as cruise ships and resorts. In our work we use a similar term – Walmartization. • This form of tourism has low per-passenger yields, therefore demands high volumes. High volumes inherently inflict high impacts on destinations.
  • 102. Venue/Resource Food, Lodging, Transportation Rental Retail Outfitter/Guide Manufacture Wholesale
  • 103. Sustainable Development • Resource Protection and Restoration • Community Revitalization Market Forces • Experiential Tourism • Outdoor Recreation • Restoration Economics Core Competencies • Planning and Design • Education and Interpretation • Communication and Marketing • Technology • Policy • Finance
  • 105. Ted Lee Eubanks, Founder and President PO 5485 Austin, Texas 78763-5485 (512) 391-0095 www.fermatainc.com tedleeeubanks@fermatainc.com © All Rights Reserved