Personal and practical use of ICT enabling tools by the users (Spain)

1. Learning Module title:
Telematic Procedures - facilitating access to e-services
Position within the curriculum:
Stage 1 (entrustment) / Category 3 (Methodological skills in
the development of transversal projects).
Description of training units ((((of each modof each modof each modof each moduleuleuleule):
Title of the
Learning Units
Duration Learnings aims/outcome Learning Contents
(What is taught)
Pedagogies and Educational Methods
(How)
Techniques, Instruments and Materi-
als
Learning Unit
Actors (Who)
Evaluation
Profile entrance of students:
Professional profile low, up to 4 months being
an e-facilitator.
Knowledge:
Knowledge of the telecenter and needs of its
users.
Skills:
Technology standard skills (use of word
processor, multimedia and Internet brows-
ing)
Good relation dealing with groups: good lis-
tener, empathetic,…
Competencies:
Standard telecenter facilitator skills.
Skills in ICT technologies and tools.
Output Profile of students:
Profile of a facilitator.
Knowledge:
It's about learning to be developed to facilitate
the incorporation of citizens to practical uses of
the Internet, introducing personal value to the
use made of the network.
Online procedures arise as enabling tools to the
user's life and also as a channel for community
participation.
Skills:
Being able to realize telematic transactions us-
ing telematic media that are at their disposal.
Competences:
-To identify the knowledge needed to use telematics.
-To identify the basic steps to use easy telematics procedures in our
community.
-To know the characteristics of users of the telecentre.
-To know to identify the role of telecenters in telematics.
-Understand the legal framework in which telematics are realized.
-Know the basic tools of telematic procedures.
-To learn to disseminate telematic procedures.
QA (Quality Assurance) :

2. Opening Module
Unit
Introducing
Module
1 week -Acquire knowledge and
abilities in managing the
learning environment
-To use of the platform
-To complete student personal
profile;
-To manage interactive tools;
-To manage the communica-
tion with students and tutor.
We offer to the student the opportunity to
access to the platform a few days before
the start of the module in order to provide
him/her relevant information about the
course and module in order to facilitate the
further development of learning units.
The only mandatory tasks of the Introduc-
tion Unit are: Introduce oneself in the “In-
troduction Forum”; Complete ones personal
profile; Consult the Bulletin Board and the
Introduction forum to read the messages
from the tutor/other students.
Modules presentation:
•Goals of the module.
•Contents of the module.
•Target of the module.
•Module structure and methodology
•Personal and technical requirements
•Tutorship of the Module
•Forums
•Module plan
Information about how to the use of
the platform.
•Short guide about the Use of Moodle
platform.
•Guide to retouch the photo of your
profile.
•Bulletin board and news
• Forum presentation of the students
and tutors
Students and
tutors
It isn’t an evaluation
unit.
It serves to connect
students to the training
process.

3. Unit 1:
Telematics.
5 hours of
manda-
tory mini-
mum
commit-
ment.
1 week
-To know the concept of
telematics.
-To identify the knowledge
needed to use telematics.
-To identify the basic steps
tp use easy telematics pro-
cedures in our community.
-To know the characteristics
of users of the telecentre.
-To know to identify the
role of telecenters in
telematics.
-Telematic procedures.
-Environment and community.
-Users and their needs.
-The role of a telecenter.
This unit will be able to define telematics,
identify the skills needed to carry them out,
identify those that are essential to our
environment, understand the specific
caracteristics of our telecentre users and
identify which role should play telecenters
here.
Students will have the support of some
written material, apart from the forum that
will be moderated by the tutor through the
Moodle platform. Students will have to de-
liver two tasks.
Reading: Las gestiones telemáticas-
Reading: Nuestro entorno.
Reading: Nuestros usuarios.
Reading: El papel del telecentro.
------------
Extra Reading: Yo rehuso a la empresa
y el profesional no telemático.
Extra Reading: Obligatorio hacer to-
dos tus trámites por Internet.
Extra Reading: : Sólo el 30% de los ci-
udadanos confía en...
Extra Video: Muchos ayuntamientos
facilitan...
Extra Reading: Datos recientes sobre
el uso...
Extra Reading: Los ayuntamientos a-
penas permiten...
Extra Reading: Administración e-
lectrónica municipal
Students and
tutors Task 1: Ventajas de rea-
lizar gestiones telemá-
ticamente.
Task 2 - Forum: ¿Están
todas?
Self Evaluation Unit 1

4. Unit 2:
Security and
tools.
5 hours of
manda-
tory mini-
mum
commit-
ment.
1 week
-Understand the basic prin-
ciples to managing telemat-
ics with a minimum of secu-
rity.
-Understand the legal
framework in which
telematics are realized.
-Know the basic tools to do
telematic procedures in
public administration.
-Telematics procedures (Cer-
tificate and digital signature,
Electronic ID. Internet Pay-
ment,...).
-Safety and telematics proce-
dures
-National and European legis-
lation about security in tele-
matic procedures.
This unit will give to facilitators dynamic in-
formation about the basic principles to
managing telematics with a minimum of se-
curity taking into account the legal frame-
work.
The unit will offer some additional tools and
resources to complement the contents giv-
en by on it.
This unit will also offer the possibility to see
some examples os telematic procedures.
Students will have the support of some
written material, apart from the forum that
will be moderated by the tutor through the
Moodle platform. Students will have to de-
liver two tasks.
Reading: La seguridad y las gestiones
telemáticas.
Video: Certificado y firma digitales.
DNI electrónico.
Reading: Formas de pago por Inter-
net.
Reading: Normativa nacional y euro-
pea.
------------
Extra Video: Pago de impuestos
Extra Video: Contraseñas seguras
Extra Video: Pishing
Extra Video: Paypal
Extra Reading: Guía de los derechos
de los usuarios TIC
Extra Reading: Seguridad en la red
Extra Reading: La Ley de Internet fácil
Extra Reading: Ley 11/2007, de acceso
electrónico de los ciudadanos a los
Servicios Públicos.
Students and
tutors Task 1: Consejos de se-
guridad.
Task 2 - Forum: DNI,
certificados y firmas
Self Evaluation Unit 2

5. Unit 3
Directory of
telematic proce-
dures.
5 hours of
manda-
tory mini-
mum
commit-
ment.
1 week
-To know basic steps on
telematic procedures.
-To know to create a tech-
nical sheet to teach
telematics procedures.
-To create a directory of
telematic procedures.
-Key points of telematic pro-
cedures.
-How to create a technical
sheet to teach telematics pro-
cedures.
-Preparation and classification
of technical sheets on telemat-
ics procedures to facilitate the
learning of future end users.
Entering fully in telematics issues, students
will learn how to make technical sheets to
teach telematic procedures to facilitate the
learning of future end users.
Students will also prepare and classify the-
se technical sheets using a wiki, where they
will work this issue collaboratively for the
creation of an extensive directory of
telematic procedures.
Students Will Have the support of some
written material, apart from the forum and
the wiki that Will be moderated by the tutor
through the Moodle platform.
Reading: Puntos clave de una gestión
telemática
Reading: La ficha de una gestión te-
lemática
Reading: Ficha ejemplo
Reading: Gestiones telemáticas bási-
cas.
------------
Extra Reading: Manual de superviven-
cia en la Administración electrónica.
Extra Website: www.comopuedo.net
Extra Reading: Trámites y solicitudes
Extra Reading: Guía práctica
Extra Website: Portal ciudadano Junta
de Extremadura
Students and
tutors
Task 1 - Wiki: Gestiones
telemáticas
Task 2: Foro: Atempo-
ralidad de las fichas
Self-Evaluation Unit 3
Unit 4
Dissemination
5 hours of
manda-
tory mini-
mum
commit-
ment.
1 week
-To learn to disseminate
telematic procedures.
-Learn to disseminate telemat-
ic procedures through posters,
blogs, websites, social net-
works and also trought the
telecenter.
-Provide interactive spaces for
discussion and to share ex-
periences and knowledge with
among facilitators (students)
of the course.
In this unit, it will be given indications about
how to disseminate telematic procedures
apart from giving some indications about
which knowledges and skills are necessary
to do them.
Dissemination will be suggested to do
through posters, blogs, websites, social
networks, etc...
Students Will Have the support of some
written material, apart from the forum and
the wiki that Will be moderated by the tutor
through the Moodle platform.
Reading: Cómo hacer la difusión
------------
Extra Resource: Manual de compra en
línea.
Extra Resource: Cómo puedo
Extra Website: Tutoriales interactivos.
Diputaicón de Burgos.
Extra Resource: Decálogo seguridad.
Extra Resource: Piensa antes de publi-
car.
Extra Resource: Coslada, Ciudad Digi-
tal.
Students and
tutors
Task 1 : Un ejemplo de
difusión
Task 2- Foro: Segui-
miento
Self-Evaluation Unit 4.

6. Closing module
Unit
Forum and eval-
uation question-
naire
1 week
Become aware of the
achievements of the
module
Evaluation Forum.
Evaluation Questionnaire.
Students will be proposed to answer a
questionnaire evaluation of the module and
to participate in a dialogue-forum
evaluation.
Evaluation Forum and Good bye.
Evaluation Questionnaire.
Final Exam.
Students Final Exam
Contact:: agullo@esplai.org