A crisis can come in different shapes and sizes but one thing is common, preparing for the worst is something that many small businesses don’t think a lot about. You’re too busy with the day to day of making money, keeping customers happy and paying your bills. Key Takeaways... Key Takeaways... - Simple plans to help you prepare for the worst - Learn how to keep your customers loyal and build relationships - FREE Planning for a crisis template - FREE guide on practical tips to help make you more resilient and help you deal with a crisis should things go wrong

1. JUNE 2014 WEBINAR
“TURNING A CRISIS INTO COMPETITIVENESS”

2. •About this webinar
•Meet the presenters
•Some useful information
WELCOME...
David Hood
A recognised industry authority,
David provides great practical
advice for small businesses –
helping them grow their revenues
and increase their competitive
edge. Also author of "Competitive
SME", David has extensive
experience in understanding
challenges and opportunities for
small businesses.
Mike Pawezowski
SME Channel Manager, TalkTalk
Business
An engineer and Chartered
Marketer with over 30 years IT
and Communications experience,
and a previous small business
owner, Mike helps understand
and match entrepreneurial needs
to craft technology solutions for
small business.

10. DEALING WITH A CRISIS
Preparation is crucial – at the very least
helps to reduce stress!
When in a crisis, it is all about
communication! With your customers,
suppliers and don’t forget your staff
Download our online Survival Guide for
helpful tips
Survival
Guide
Headlines...

11. • Flood,
• Gas Leak
• Someone has run
off with the keys!
• Traffic Chaos
DEALING WITH A CRISIS
You can’t get access to the office?
Did you know you can?
• Get an online phone system that gives you and your employees
full phone capabilities from any location
• Use mobile devices to access to your services from anywhere
• Create a standby site at alternative premises from £4+line rental
(could even be at Home)
• Backup critical data to another premises or a cloud service
- access from another location when needed
• Move critical services/servers to a less risker site or move into
cloud to allow access from different locations
• Easily route incoming calls to any fixed/mobile line without
entering the building
WHY?
Survival
Guide

12. • Power cut
• Vandalism
• Fault
• Storm Damage
DEALING WITH A CRISIS
Phones are down – customers can’t contact you!
Did you know you can?
• Use phone line features to set an automatic divert to call another
number
• Use a 3G/4G dongle or MiFi to access the Internet and a spare
mobile to receive diverted calls
• Promote and use None Geographic Numbers (e.g. 0845) to re-
direct calls to any fixed line without your customer even knowing.
• Use a Hosted contact centre so you can answer calls anywhere,
even allowing staff to go home and carry on working from their
private line, mobile or even their tablet.
WHY?
Download the Survival Guide
for these and more tips
Survival
Guide

13. AND FINALLY...
Other tools available to download
• Recorded Webinar – watch the presentation again or share with a colleague
• Free Crisis Management Template
• First Chapter of “Competitive SME”
To speak to one of the team, call us today on 0808 108 0576

14. Q&A