Quick introduction to BlueCloudTalk, the extremely simple to use system developed by BlueCloud for call centres and sales teams anywhere. It gives you the power of large call centres, but can be implemented today without any hardware and without even involving your IT team.

1.
86/89 Jones Street, Ultimo, NSW 2007, Australia
T: +61 1 800 234 350 F: +61 2 9211 6655
BlueCloudTalk
Why Should You Read This?
BlueCloud is a cloud based technology for call centres, sales teams and anyone else
who makes large volumes of calls. It provides you with the capabilities of large,
enterprise grade systems at just a fraction of the cost.
There are a few problems attached to the technology
often used by call centres:
• The up front investments are huge
• The systems are complex, and require
specialists to be on site (or standby)
• They are not integrated with each other, making
reporting and information flow difficult
• The systems lack flexibility and may not be
easy to scale for a growing business
• The business metrics are hard to extract, and it
is hard to make adjustments during the
campaigns.
BlueCloud is your solution to all these issues, making use of the latest technology
developments and utilising the full power of cloud computing. This makes it
possible for us to deliver a very cost effective solution to you, while providing you
with the features you need to run effective campaigns.
Why BlueCloud?
Simplicity has been at the core of developing BlueCloud, and anyone capable of
populating their Facebook profile will be able to configure BlueCloud comfortably.
You can set up new campaigns in just a few
minutes and forget about all your technical
headaches.
With BlueCloud, no special hardware is
required. All you need is a computer and a
headset. Contact centre staff can work from
anywhere as long as they are connected to
the Internet, or you can easily manage
multiple sites from one single dashboard.
Contact Centres are typically spending around 15% of their annual expense budgets
on technology, but BlueCloud is here to change that. BlueCloud is charged per agent
and per month used, and there are no fixed term contracts.
“Simplicity is
the ultimate
sophistication ”
- Leonardo Da Vinci
The old way is no longer the
best way…

2. 86/89 Jones Street, Ultimo, NSW 2007, Australia
T: +61 1 800 234 350 F: +61 2 9211 6655
How does it work?
You subscribe to the number of agents you need each month – pay only for what
you need. You can change the
number of agents at any time. You
can control the entire system from a
simple control panel by defining
campaigns, teams and agents. You
use the same control panel to
manage your campaigns and your
agents. No assistance from your IT
team will be required. We are
confident this is the easiest system
you have ever used in your call
centre.
Through the control panel you get access to real time statistics on what is going on
and you can also change any campaign metric on the fly – even from your smart
phone or tablet.
System Overview
Key components of the system include:
ü A multi function dialer
ü Call recordings
ü Advanced script module
ü Voice and data integration
ü Flexible VoIP options
ü Secure global hosting
ü Appointment booking calendar
ü Simple reports w/ real time access
ü On the fly filtering options
ü Client Portal – direct access
ü IVR capabilities
ü Email integration
ü Mini CRM
ü Multi- site support
ü Full mobility
ü Workforce management module
ü QA portal for simple review
ü Cascading campaign feature
Special Arrangement Not for Profits Organisations
We offer significant discounts to not for profit organisations as part of our
Corporate Social Responsibility Programme. Contact us to find out more.
For more information
Antoine M. Nookadu
CEO
T: 0405 505 558
antoine@bluecloudaustralia.com.au
http://au.linkedin.com/in/antoinenookadu
Morten Blomfeldt
COO
T: 0431 182 881
morten@bluecloudaustralia.com.au
http://au.linkedin.com/in/mortenblomfeldt
Simple screens to create and monitor campaigns

3. 86/89 Jones Street, Ultimo, NSW 2007, Australia
T: +61 1 800 234 350 F: +61 2 9211 6655
System Requirements
I. Internet Connectivity
Agents Minimum Recommended
5 - 10 Agents 1Mbps Burstable Internet 2Mbps Dedicated Internet
10 - 20 Agents 2MBps Dedicated Internet 2 - 4 Mbps Dedicated Internet
30+ Contact us Contact us
II. Hardware Specifications
Minimum Recommended
CPU Pentium D 3.0Ghz Intel Core i3 or equivalent
Memory (RAM) 512MB > 1 GB DDr2+
Storage (HDD) 10GB free space > 10GB
III. Software
Supported Not Supported
Operating System Windows XP* Linux Desktop Environments
Windows Vista
Windows 7
Mac OS
Softphone Supported Not Supported
Counterpath Bria/eyebeam Avaya
Opensource Softphones w/ Sip Cisco
Browser Supported Not Supported
Google Chrome Internet Explorer
Mozilla Firefox (latest) Safari