This document provides an overview of Lakeside Software, an independent software vendor founded in 1997 that is privately held and headquartered in Michigan. It has over 2000 customers managing more than 3 million seats. Lakeside Software focuses on partner relationships and has developed patented technology and a SysTrack MarketPlace to provide performance and health monitoring solutions. SysTrack can monitor desktops, laptops, servers and more to improve the user experience, troubleshoot issues, and aid in planning IT environments. It collects data through lightweight agents and stores samples to provide insights to solve problems.

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About Lakeside Software
Independent Software Vendor
Founded in 1997
Privately held
HQ in Michigan with footprints EMEA and APAC
Patented Technology
Over 2000 customers, managing more than 3 million seats
24/7 global Technical Support
Partner Centric Focus

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Partner Centric Focus
More then 500 Channel Partners
Worldwide SI Partners
Strategic Alliances
MarketPlace Partners

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SysTrack MarketPlace

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Back to Basics and the IT Evolution
Acceptable User Experience
User IT Evolution

6. “My desktop
is slow”
“My session
freezes/crashes/hangs”
“Takes ages
to login”
user user
CPU & memory
bottlenecks
Network
bandwidth
Network
latency
VM host
bottlenecks/issues
Storage
constraints
App & OS
faults
Application
latency
Hardware
faults
IT NET SQL

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What is the problem?
…and you can’t what you
don’t see
Assess
Design
Build
Operate
Fix
There is no insight !!!

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What is required?
The Right Information
At the Right Time
In the Right Place

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Lakeside SysTrack
Performance and health monitoring for the user and the desktop
• to improve the user experience
• to solve problems
• to plan, scale and design a desktop environment
• with migrations and transformations
• with information for charge back
• with license management and auditing
• with problem-desktop projects
• with Asset Management
• with Procurement management
Gives you insight in basically everything!

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Improve the user experience
Comparative
analysis
Root cause
analysis
Implement
fix
Measure
User
Experience
Focus on
top 3 issues
Install

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Architecture
Agents deployed to:
• Desktops, laptops, virtual desktops (inc. non-persistent)
• Intrastructure & app servers
• XenApp/Terminal Services
Bi-directional micro agent
• 100Mb local storage
• Less than 0.5% CPU utilisation
• 100k/day network upload
Samples every 15 secs with daily uploads
Scalable to 1M+ nodes

12. SysTrack Business Intelligence Solution