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Tridens	
   1	
  
DATA	
  SHEET	
  

	
  

	
  

	
  
KEY	
  BENEFITS	
  
• Offers	
  intuitive,	
  
centralized,	
  browser-­‐based	
  
management,	
  anytime	
  and	
  
everywhere.	
  
• Identifies	
  potential	
  issues	
  
and	
  sends	
  notifications	
  
before	
  any	
  problems	
  occur.	
  
• Reduces	
  complexity	
  of	
  IT	
  
management	
  and	
  enables	
  
future	
  planning	
  of	
  your	
  IT.	
  
• Provides	
  cost-­‐effective	
  
enterprise	
  management	
  
solutions.	
  
• Configures	
  your	
  IT	
  systems	
  
in	
  one	
  day;	
  uses	
  a	
  pre-­‐built	
  
VMware	
  virtual	
  appliance	
  
with	
  a	
  pre-­‐configured	
  ESM.	
  
	
  
SYSTEMS	
  MONITORED	
  
• Billing	
  	
  
• Middleware	
  
• Customer	
  Relationship	
  
Management	
  
• Provisioning	
  
• Mediation	
  
• Hardware	
  
• Other	
  applications	
  and	
  
services	
  
	
  
	
  

	
  

	
  
	
  
Enterprise	
  Service	
  Manager	
  (ESM)	
  is	
  a	
  superior	
  monitoring	
  and	
  
managing	
  application	
  that	
  enables	
  organizations	
  to	
  identify	
  and	
  
resolve	
  potential	
  IT	
  issues	
  before	
  they	
  affect	
  critical	
  business	
  
processes.	
  
With	
  Enterprise	
  Service	
  Manager,	
  you	
  are	
  able	
  to	
  monitor,	
  manage,	
  
and	
  analyze	
  reports	
  of	
  your	
  IT	
  systems	
  -­‐	
  anytime	
  and	
  everywhere.	
  
	
  
	
  
Features	
  
	
  
Monitoring	
  
• Monitor	
  applications,	
  services,	
  operating	
  systems,	
  and	
  
infrastructure	
  components	
  with	
  a	
  single	
  application	
  

•
	
  
	
  
	
  
	
  

Configure	
  the	
  application	
  and	
  your	
  IT	
  systems	
  through	
  
intuitive	
  wizards	
  

	
  
 

Tridens	
   2	
  
DATA	
  SHEET	
  

Visibility	
  
• Centralized	
  view	
  of	
  entire	
  monitored	
  IT	
  infrastructure	
  
• Detailed	
  status	
  information	
  available	
  through	
  web	
  interface	
  

	
  
• Detailed	
  status	
  information	
  available	
  on	
  IPad	
  or	
  IPhone	
  
	
  
Awareness	
  	
  
• Fast	
  detection	
  of	
  infrastructure	
  outages	
  
• Alerts	
  can	
  be	
  delivered	
  to	
  technical	
  people	
  via	
  email	
  
• Escalation	
  capabilities	
  ensure	
  alert	
  notifications	
  reach	
  the	
  
right	
  people	
  
	
  
Proactive	
  Planning	
  	
  
• Trending	
  and	
  capacity	
  planning	
  reports	
  ensure	
  you're	
  aware	
  
of	
  aging	
  infrastructure	
  	
  
• Scheduled	
  downtime	
  allows	
  for	
  alert	
  suppression	
  during	
  
infrastructure	
  upgrades	
  	
  
	
  
Reporting	
  	
  
• Availability	
  reports	
  ensure	
  SLAs	
  are	
  being	
  met	
  
• Historical	
  reports	
  provide	
  record	
  of	
  alerts,	
  notifications,	
  
outages,	
  and	
  alert	
  response	
  
	
  
	
  
	
  
	
  
	
  
 

Tridens	
   3	
  
DATA	
  SHEET	
  

Multi-­‐Tenant	
  Capabilities	
  
• Multi-­‐user	
  access	
  to	
  web	
  interface	
  allows	
  stake-­‐holders	
  to	
  
view	
  infrastructure	
  status	
  
• User-­‐specific	
  views	
  ensure	
  clients	
  see	
  only	
  their	
  
infrastructure	
  components	
  
	
  
Network	
  Operation	
  Center	
  View	
  
The	
  Network	
  Operations	
  Center	
  provides	
  24/7	
  monitoring	
  of	
  the	
  
network	
  platform	
  and	
  servers,	
  and	
  the	
  services	
  running	
  on	
  them.	
  
	
  

	
  
The	
  Network	
  Operation	
  Center	
  View	
  helps	
  operators	
  to	
  identify	
  
problematic	
  service	
  and	
  to	
  delegate	
  a	
  task	
  to	
  an	
  appropriate	
  
engineer.	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  

	
  
 

Tridens	
   4	
  
DATA	
  SHEET	
  

Management	
  View	
  
Management	
  view	
  gives	
  management	
  the	
  option	
  to	
  oversee	
  the	
  
performance	
  of	
  the	
  IT	
  systems	
  and	
  the	
  services	
  running	
  on	
  them.	
  
	
  

	
  
	
  
Oracle	
  BRM	
  plugin	
  
Enterprise	
  Service	
  Manager	
  supports	
  Oracle	
  Communications	
  Billing	
  
and	
  Revenue	
  Management	
  with	
  predefined	
  graphs:	
  
• Real-­‐time	
  traffic	
  	
  
• Degraded	
  traffic	
  
• Batch	
  traffic	
  
• Active	
  sessions	
  
• Pipeline	
  diagnostics	
  
• Opcode	
  latency	
  
• Billing	
  
• Invoicing	
  
• Accounts	
  (active,	
  inactive,	
  closed)	
  
• Revenue	
  
	
  
	
  
	
  
	
  
	
  
	
  
 

Tridens	
   5	
  
DATA	
  SHEET	
  

Platform	
  Support	
  
Enterprise	
  Service	
  Manager	
  is	
  supported	
  on	
  the	
  following	
  operating	
  
systems:	
  
• Linux	
  
• Solaris	
  
• AIX	
  
• HP-­‐UX	
  
• Windows	
  
Moreover,	
  we	
  have	
  a	
  pre-­‐built	
  VMware	
  and	
  Oracle	
  VirtualBox	
  
appliance	
  with	
  a	
  pre-­‐configured	
  Enterprise	
  Service	
  Manager.	
  
	
  
Hardware	
  requirements	
  
Minimum	
  hardware	
  requirements	
  to	
  run	
  Enterprise	
  Service	
  
Manager	
  are	
  as	
  follows:	
  
• 1	
  gigahertz	
  (GHz)	
  or	
  faster	
  processor	
  
• 32-­‐bit	
  or	
  64-­‐bit	
  processor	
  
• 4	
  GB	
  RAM	
  
• 10	
  GB	
  available	
  disk	
  space	
  
	
  
Web	
  Browser	
  Support	
  
• Chrome	
  
• Firefox	
  
• Safari	
  
	
  
	
  
	
  
	
  
Contact	
  us	
  
For	
  more	
  information	
  about	
  Enterprise	
  Service	
  Manager,	
  visit	
  tridens.si	
  or	
  call	
  +38631627462	
  to	
  
speak	
  to	
  a	
  Tridens	
  representative.	
  	
  
	
  
Copyright	
  (c)	
  2014	
  Tridens	
  d.o.o.	
  	
  
All	
  rights	
  reserved.	
  	
  Logotype	
  is	
  a	
  registered	
  trademark	
  of	
  Tridens	
  d.o.o.	
  	
  
All	
  other	
  names/logos	
  may	
  be	
  registered	
  trademarks	
  of	
  their	
  respective	
  owners.	
  

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Enterprise Service Manager (ESM) : data sheet1

  • 1. Tridens   1   DATA  SHEET         KEY  BENEFITS   • Offers  intuitive,   centralized,  browser-­‐based   management,  anytime  and   everywhere.   • Identifies  potential  issues   and  sends  notifications   before  any  problems  occur.   • Reduces  complexity  of  IT   management  and  enables   future  planning  of  your  IT.   • Provides  cost-­‐effective   enterprise  management   solutions.   • Configures  your  IT  systems   in  one  day;  uses  a  pre-­‐built   VMware  virtual  appliance   with  a  pre-­‐configured  ESM.     SYSTEMS  MONITORED   • Billing     • Middleware   • Customer  Relationship   Management   • Provisioning   • Mediation   • Hardware   • Other  applications  and   services             Enterprise  Service  Manager  (ESM)  is  a  superior  monitoring  and   managing  application  that  enables  organizations  to  identify  and   resolve  potential  IT  issues  before  they  affect  critical  business   processes.   With  Enterprise  Service  Manager,  you  are  able  to  monitor,  manage,   and  analyze  reports  of  your  IT  systems  -­‐  anytime  and  everywhere.       Features     Monitoring   • Monitor  applications,  services,  operating  systems,  and   infrastructure  components  with  a  single  application   •         Configure  the  application  and  your  IT  systems  through   intuitive  wizards    
  • 2.   Tridens   2   DATA  SHEET   Visibility   • Centralized  view  of  entire  monitored  IT  infrastructure   • Detailed  status  information  available  through  web  interface     • Detailed  status  information  available  on  IPad  or  IPhone     Awareness     • Fast  detection  of  infrastructure  outages   • Alerts  can  be  delivered  to  technical  people  via  email   • Escalation  capabilities  ensure  alert  notifications  reach  the   right  people     Proactive  Planning     • Trending  and  capacity  planning  reports  ensure  you're  aware   of  aging  infrastructure     • Scheduled  downtime  allows  for  alert  suppression  during   infrastructure  upgrades       Reporting     • Availability  reports  ensure  SLAs  are  being  met   • Historical  reports  provide  record  of  alerts,  notifications,   outages,  and  alert  response            
  • 3.   Tridens   3   DATA  SHEET   Multi-­‐Tenant  Capabilities   • Multi-­‐user  access  to  web  interface  allows  stake-­‐holders  to   view  infrastructure  status   • User-­‐specific  views  ensure  clients  see  only  their   infrastructure  components     Network  Operation  Center  View   The  Network  Operations  Center  provides  24/7  monitoring  of  the   network  platform  and  servers,  and  the  services  running  on  them.       The  Network  Operation  Center  View  helps  operators  to  identify   problematic  service  and  to  delegate  a  task  to  an  appropriate   engineer.                            
  • 4.   Tridens   4   DATA  SHEET   Management  View   Management  view  gives  management  the  option  to  oversee  the   performance  of  the  IT  systems  and  the  services  running  on  them.         Oracle  BRM  plugin   Enterprise  Service  Manager  supports  Oracle  Communications  Billing   and  Revenue  Management  with  predefined  graphs:   • Real-­‐time  traffic     • Degraded  traffic   • Batch  traffic   • Active  sessions   • Pipeline  diagnostics   • Opcode  latency   • Billing   • Invoicing   • Accounts  (active,  inactive,  closed)   • Revenue              
  • 5.   Tridens   5   DATA  SHEET   Platform  Support   Enterprise  Service  Manager  is  supported  on  the  following  operating   systems:   • Linux   • Solaris   • AIX   • HP-­‐UX   • Windows   Moreover,  we  have  a  pre-­‐built  VMware  and  Oracle  VirtualBox   appliance  with  a  pre-­‐configured  Enterprise  Service  Manager.     Hardware  requirements   Minimum  hardware  requirements  to  run  Enterprise  Service   Manager  are  as  follows:   • 1  gigahertz  (GHz)  or  faster  processor   • 32-­‐bit  or  64-­‐bit  processor   • 4  GB  RAM   • 10  GB  available  disk  space     Web  Browser  Support   • Chrome   • Firefox   • Safari           Contact  us   For  more  information  about  Enterprise  Service  Manager,  visit  tridens.si  or  call  +38631627462  to   speak  to  a  Tridens  representative.       Copyright  (c)  2014  Tridens  d.o.o.     All  rights  reserved.    Logotype  is  a  registered  trademark  of  Tridens  d.o.o.     All  other  names/logos  may  be  registered  trademarks  of  their  respective  owners.