1. Surur Salem Said Alkaabi
Date of Birth: 26AUG1987
Address: P.O. Box 7653 - Dubai
Nationality:
Mobile: +97150 9000127
+97156 2974505
E-mail: Surur102@hotmail.com
1- Objective:-
 Pavingthe pathfor growthof the organizationbyexploring myanalytical and managerial
skillsandseekingnewopportunitiestoconsistentlycontributetowardsthe successof the
organization andtogrow and develop intotrue professional withmultifacetedskillstobe an
invaluable assettothe organization.
 To provide promptand efficientservicestoclientsandtheiremployeesbycoordinating
externallywithImmigration,Traffic,Etisalat,Postoffice,DEWA,Police,Consulatesandother
departments. Toensure thatapplicationsare efficientlyprocessedbythe concerned
departmentsanddeliveredtoclientspromptly.
 To processall overthe counter applicationsforall andadministrationservices,andensure
all relatingcustomerinquiriesof relatedservicesare addressedanddeliveredinanefficient
and timelymanner.
2- Education:-
 HighSchool –ScientificSection –Mutanabi School forsecondaryeducationforBenin
 MicrosoftIT AcademyProgram:-
1- MS 2159 " Deploying&ManagingMicrosoft internetSecurity&Accelerationserver2000 "
2- MS 2273 " Managing& Maintaininga MicrosoftWindowsserver2003 Environment"
3- MS 2276 " ImplementingaMicrosoftWindowsServer2003 NetworkInfrastructure
NetworkHosts"
4- MS 2830 " DesigningSecurityforMicrosoftNetworks"
5- MS 2285 " Installing,Configuring,andAdministeringMicrosoftWindowsXPProfessional"
6- MS 2278 " PlanningandMaintainingaMicrosoftWindowsServer2003 Network
Infrastructure "
7- MS 2279 Planning,Implementing,andMaintainingaMicrosoftWindowsServer2003 Active
DirectoryInfrastructure "
8- MS 2277 " Implementing,Managing,andMaintainingaMicrosoftWindowsServer2003
NetworkInfrastructure :NetworkServices”
9- MicrosoftCertificate Professional “ MCP"

2.  Certificate fromNewHorizons:
1- A + Certification
2- Win XP,MS Word,MS Excel andMS outlook
3- Professional WorkValue,BusinessWriting,Time andTaskManagement
 DirectEnglishCertificate:
1- FoundationCourse
2- Direct EnglishLevel 1
 Certificatesof coursesformywork :
1- Creative Problem Solving“LOGIG ManagementConsulting“
2- Innovation&Creative ThinkingWorkshop“MindfieldResourcesConsultancy“
3- CustomerFocusedSkills“sas ManagementConsultancyCourse “
4- Effective PresentationSkills“PROGRESSManagementConsultants“
5- Time Management& StressControl “ EducatorsConsultancy“
6- CustomerService skillsTraining
 AppreciationCertificates:-
1- Ideal Employee 2012 “ JAFZA “
2- SupportinRelocationof RTA Services2013 “ JAFZA”
3- SupportinSystem& ProcessEnhancement 2013 “ JAFZA”
4- TAWFEER AWARD“ ClearingOverstayedSponsoredEmployeesProject“
5- RecordBreakerAwardFor 2nd
Quarter2015 “ Inrecognitionof yourinvaluablecontribution
& performance toEconomicZone World”
3- General Skills:-
 Communication
Good communicatorwho likestoshare informationwithothers
 Teamwork
A teamplayerwho alwaysrespectothers’opinionsandideas
 ProblemSolving
I like tosolve problems,andIdon’tgive up easily
 CustomerOrientation
 Time Management
 Communication
4- Computer Skills:-
EnglishandArabicFast keyboarding,excel,PowerPoint&FrontPage
UsingOracle eBusinessSuite Applications
5- Languages:-
Arabic: Mothertongue

3. English:VeryGoodinall areas
6- Work Experience: -
 Courses: General Cargo Department(Ports,Customs,Free Zone
Corporation).
 21.03.2007 – PresentJAFZA ( Jebel AliFree Zone )
 JOB DETAILS:-
 PositionTitle:- Administrator
 Department:-
1- Administrator- CustomerServices,JAFZ ADMINISTRATIVESERVICESfrom21.03.2007 to
01.01.2013
2- GovernmentRelations& Services – AdministratorServicesfrom01.01.2013 to now
 JobArea & Mobilization:-Insidethe Office
 Grade:- EZW – 13
Operations Executive
Liaise with new and existing clients to process all over the counter services listedbelow and
address queries and provide procedures of related services to client.
 RTA, Police and Consulates:-
1. Meets clients and receive from Free zone companies and other units all applications related
to RTA, Police, Consulates or any other departments to review them with the Senior G & C
Coordinator for proper direction.
2. To ensure efficientandpromptprocessingof the applicationsbycoordinatingexternallywith
the concerned departments (e.g., RTA and Consulates) and to deliver the processed
documents to the delivery counter or concerned unit for final release to the clients.
3. To handle all external related matters such as document attestation,repatriation of human
remains and clearance certificate from CID on direction of The Senior G&C Coordinator.
4. To attend to clients' phone inquiries and to meet with them occasionally to clarify specific
elementsintheirapplicationsandprovide themwiththerequiredinformationonpoliciesand
procedures.
5. Verifies and processes 'commercial vehicle' and other traffic related applications, follows up
and updates clients on the status of their applications.
6. To verify and process RTA related applications by coordinating with the team to ensure
efficient and prompt service to FZ clients' employees.
7. To monitor expiry and near expiry reports of documents such as driving license vehicle
registrationdocumentsandtoupdate the systemaccordinglyonthe instructionanddirection
of the Senior G&C Coordinator.
8. Executes refund process for RTA related transactions, as and when required, prints refund
notes and records them on file.
9. Attests 'employment contracts' for consulates and RTA (driving license) purposes.

4. 10. To prepare and internally process 'commercial vehicle' applications, follow up and update
clients on the status of their applications.
11. To prepare 'transactionof claimsstatements'asper the requestof the respective consulates
or RTA.
12. To coordinate with the team on related matters and to provide assistance as and when
required by the team or The Management.
 Employment and visit visa:-
1. Verify / process through Oracle system all new portal applied employment/ Visit visa
applications.
2. Follow up with online team and companies the rejected / returned applications for
resubmission.
3. Delivery of service letter for non-cancellation of family residence for individuals holding
previous visa, and forwarding the same document to back desk after completion of process
by client.
4. EP rejection (re-entry , re-submission)
5. Update received visas in the system in case client request.
6. AcceptdocumentsforEmploymentreleasedsignedin,entrypermitcorrection,local transfer,
position and EC amendment in case of rejection.
7. Generate bank guarantee / Employee list reports and assist the client in all BG related
inquiries.
8. Accept original bank guarantee from customer.
9. Provide OTC payment acknowledgement.
10. Receive employment/ Visit visa refunds requests.
11. Receive additional visa request from customer and assist client on all visa quota inquiries.
12. Follow up on unused, expired and overstayed visas.
13. Receive and verify refund requests of cash and paper guarantee
 RP Related Services:-
1. Process residence permits (new / Renewal/ cancellation) OTC transactions and GDRFA
transfer of FZ customers and their dependants.
2. Answer client inquiries relating to all procedures that relates to RP related services.
3. Check the contracts of the employees.
4. Meet clients and receive their requests such as 'release transfers', 'absconders' and
'terminatedclients' and update them with information related to policies and procedures.
5. Receive and verify 'release transfer out' requests and forward them to the supervisor for
approval prior to processing them in The GDRFA Department.

5. 6. Update the cancelled employees’records in the system after receiving 'exit papers' or 'new
residence permits' in 'release transfers out' cases, and new or renewed passport.
7. Receive expired applications from client after fine payment.
8. Follow up online rejected/ returned applications with companies for resubmission.
 Administration services:-
1. Receive and issue manual NOC requests
2. Attend clients inquires and providing information and assistance regarding CEC cards, gate
pass, PRO and any medical related inquiry.
3. To coordinate withthe team on relatedmattersand to provide assistance whenrequiredby
the team or the management.
 Government Relations & Services:-
Role Purpose:
Develop and maintain a strong mutual relationship with related Government entities and
partners of EZW and Service customers of EZW through efficient transaction processing of
zone employee transactions.
Related Government entities ( Partners ) :-
1- RTA ( Road & Transport Authority )
2- Tasjeel
3- Etisalat
4- Dubai Health Authority.
5- General directorate of residency and foreigners affairs
6- Dubai Police
7- Emirates post group
8- Dubai electricity & water authority ( Dewa )
9- World security
10- Dubai Customs
11- Emirates identity authority
12- Emaratech
13- Zajel
Key Accountabilities :-
1. Conductregular,systematicinteractionwiththirdpartyentitiesinordertodiscusskeyissues
pertainingtoEZW and itscustomers and provide effective resolutions, in a timely manner.
2. Respondtospecificandgeneralcustomerrequestsandqueriesinordertoprovide themwith
updated informationon the status of their transactions/applications, as and basic / general
EZW product and service information, when possible.

6. 3. Forward customer requests to the relevant colleagues or department to ensure prompt and
informed responses to external customers.
4. Execute basic front-line transactionsrelatedtoGovernmentRelationsServices,asand when
relevant, in a timely manner and to the highest standards to ensure effective completion of
transactions.
5. Process routine documentation, according to defined procedures, in order to check for
completeness and/or errors.
6. Asand whenrequired,followupwithcustomersandupdate onpending issuestosupportthe
efficient processing of administrative processes.
7. Engage in data entry and verificationin order to contribute to the processing of customer
transactions and insure all SR’s have been Updated as a daily basis.
8. Perform other work associated duties as assigned by direct line manager.
 Companies Terminated by Authority :-
This process is to enable clearing the active Employees exist in companies, which are
Terminated by Authority. The service charge amount will be booked as outstanding to the
customer. The outstanding will be recovered, when the customer approaches for Re-
Instatement.
Procedure:-
1- Commercial Registrationshall initiate the RegistrationTerminationSRbasedoncompany
Trade license expiry.
2- The TerminationSRwouldbe createdautomaticallyon31st
dayfrom Registration
TerminationSRapproveddate.
3- The SR will containtwotaskgeneratedforInspectionDepartment&LabourDepartment
approval.
4- InspectionDepartmentshall inspectthe companyandupdate the taskstatusbasedon the
resultof Inspection.
5- Labour departmentshall verifiesthe Employeerecordtoensure thatEmployee hasnocourt
case or anydispute isfiled,Incase of anydispute orcourt case exist,LabourDispute section
shall rejectthe requestforTerminatedbyAuthority.
6- In case Employee hasnocourt case or dispute filed,LabourDispute sectionshall approvethe
request.
7- Once the SR isapprovedbybothInspection&Labour Department,the nexttaskfor
Employee statuscheckatImmigrationwouldbe generated.
8- TBA sectionwill checkwithcommercialagaintoverifythe statusof the company. if
companyisreinstatedorfullyterminatedcase /SR will be closed;else the followingwill
take place.
9- TBA sectionshall printthe listof Active Employeesexistin customerandforwardthe
documentstoImmigrationtoknow the statusof the Employees.
10- TBA sectionshall receive the EmployeestatusupdatesfromImmigrationatthe costof AED
130/-.

7. 11- TBA sectionselectsthe Employee status(RPCancellation,RPCancellationWOPPorDeclare
Absconder) inTerminatedbyAuthoritySRbasedonthe statusconfirmationreceivedfrom
Immigration.
12- The charges forservice will be insertedbasedonthe statusselectedbyTBA section.If
employeeisabsconderaAED 5,000/- immigrationdeposit(refundable)willbe applied.
13- The service charge amountwill listasoutstandingtocustomer,andthe same will appearin
ConsolidatedStatementof Account.Thiswill enable torecoverthe amountwhencustomer
approachesforreinstatementorfull terminationandif employee himself comesandsettle
thispayment.
14- Once the status of the Employee isupdatedinTerminatedbyAuthoritySR,TBA sectionshall
forwardthe Employee recordstoAdminBackDeskTeam inorderto proceedwithclearance
of Employee records.
15- AdminBack DeskTeamshall raise the appropriate requestineFormbasedonthe Employee
statusupdatedinTBA SR.
16- AdminBack Deskteamthenforwardsthe documenttoImmigrationforRPCancellationor
Declare Absconderbasedonthe Employee statuschosenbyTBA Section.
17- AdminBack DeskTeamreceivesthe documentsfromImmigrationandupdatesthe task
statusof TBA SR as “ApprovedbyImmigration”.
18- The Employee statusinPICformupdatesaccordingto the selectionof Employee status
confirmationreceivedfromImmigration.