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Appraisal and Monitoring
of SME Credits
  Financing services available for Small
  and medium enterprises




                                       1
Introduction

                            Punjab National Bank(PNB) is one of the well-
renowned banks of India.Mr.K.R.KAMATH is the Chairperson of PNB bank.
Punjab National Bank (PNB) was registered on May 19, 1894 under the
Indian Companies Act with its office in Anarkali Bazaar Lahore.PNB had
authorized 175 branches for handling foreign exchange Businesses. Bank has
its Corporate Office at New Delhi and supervises 67 Circle Offices under
which the branches function.It has opened International Service Branch at
Delhi.There are 5675 branches under PNB. PNB has 1064 approved banks
worldwide to facilitate trade transactions of its clients. It has also set up 11
specialized International Banking Branches (IBBs) at important centers for
providing services to its exporter/ importer clients.                              2
Introduction to SME credits
                                SME credit services are the special services to
meet the specific needs of Small and Medium Enterprises and thus enhance
their development.Small and Medium enterprises play a very significant role
in strengthening Indian economy. SMEs constitute the dominant form of
business organization, accounting for over 95% and up to 99% of enterprises
depending on the country. They are responsible for between 60-70% net job
creations in Developing countries. Small businesses are particularly important
for bringing innovative products or techniques to the market.
           Classification   Investment Ceiling for Plant, Machinery or
                            Equipments
                            Manufacturing           Service
                            Enterprises             Enterprises
           Micro            Upto Rs.25 lakh         Upto Rs.10 lakh
           Small            Above Rs.25 lakh        Above Rs.10 lakh
                            & upto Rs.5crore        & upto Rs.2crore
           Medium           Above Rs.5 crore        Above Rs.2 crore
                            &   upto      Rs.10     & upto Rs.5crore          3
                            crore
Objectives of the Study
 To know about the various SME financing schemes of PNB and their
   usage.
 To know the scope of SME credits ,in future, for PNB.
 To know the effectiveness of various SME financing schemes provided by
   Punjab National Bank.
 To know the problems faced by SMEs in getting credits.
 To know the benefits of SME financing schemes to the Punjab national
   bank.
 To check the satisfaction level of Small and Medium enterprises regarding
   SME financing schemes provided by PNB.
                                                                          4
Research Methodology
Research Design
A type of conclusive research, which has as its major Objective the
description of something-usually market characteristics or functions.In other
words descriptive research is a research where in researcher has no control
over variable.It just presents the picture, which has already studied.

Tools Used:
Tables-This tool was used to present the data in tabular form.
Bar Graphs and Pie Charts- These tools were used for analysis of data


                                                                            5
Data Collection
Information has been collected from:
Secondary sources of data collection-Secondary sources-Secondary data
are those, which have already been collected by someone else, which already
had been passed through the statistical process . Secondary data had been
collected through websites, newspapers and journals.




                                                                          6
Analysis and Discussion
      Medical Sector
    Bank                  PNB                          HDFC
      Interest rate        < Rs.2 0 lakh -                 17.50% to 22.00%
                           10.50%
                             >Rs.20 lakh -
                           11.25%

      Service charge    < Rs.20 lakh       - NIL      2%       of loan amount
                             >Rs.20 lakh   - 0.60 %

       Loan amount          Need based                        maximum of 80% of the quotation
                                                       value
    Repayment             10 years                    12 - 84 months
    Collateral              <Rs.10 lakh - no                 Collaterals are not mandatory
                           collateral.
                            >Rs.10 lakh - two
                           third party
                              guarantees is to be
                          obtained.
    Eligibility           Qualified                              To be eligible for a Healthcare loan
                          registered                           you must belong to one of the
                          medical                           following categories:
                             practicing with               Speciality Hospital      , Nursing
                           minimum                     Home        ,Diagnostic       Centre ,
                             qualification of            Pathology Lab , Speciality             Clinics
                          MBBS.
                                                            (like Skin and Dental
                                                       Clinics)      ,Dialysis     Centre ,      Endoscopy
                                                       Centre ,      IVF Centre ,       Educational
                                                       Institute , Med          ical/Paramedical
                                                       College,        Dental College




                                                                                                             7
         Business Sector
              Bank           PNB                                          HDFC
                                working capital                            17.50% to
      Interest rate          < Rs.5 cr ore - 10.5%+4.25%                  22.00%
                             > Rs.5 cr ore - 10.5+4.50
                              Others
                            Rs.5crore 10.5%+4.25%            +0.50
                             %
                               < Rs.2 lakh - NIL                         2 .50 % of
     Service charge            >Rs.20 lakh - 0.60%     +ST of loan          loan amount
                              amount.

      Loan amount              Need based                                 50,000/ -        to
                                                                         Rs. 15,
                                                                          00,000/ -
    Repayment               5 - 7 years                                  12 - 36
                                                                           months
                                                                         12 - 60 for
                                                                            professional
                                                                         s.
    Collateral                <Rs.10 lakh - no collateral.                 Collaterals
                             >Rs.10        and <Rs.25 lakh      – good    are not
                                  track record and financial               mandatory
                             position.
    Eligibility              Micro                                         Minimum
                               Enterprises:       Enterprises              Turnover of
                                   engaged in the Manufacturing           Rs. 40
                             or Pro duction         upto Rs. 25 lakh.     Lakhs.
                             Small
                               Enterprises:       Enterprises
                                   engaged in the Manufacturing
                                  or Production, Processing
                                   above 25 lakh upto 500 lakh.
                                                                                                8
           Construction Sector

    Bank                PNB                                               HDFC
      Interest             working capital                                  17.50% to 22.00%
     rate             <Rs.5crore10.5%+4.25%
                      >Rs.5crore         - 10.5+4.50
                         Others
                      Rs.5crore10.5%+4.25%+0.50%
    Service               < Rs.2 lakh      and upto Rs.5         crore       2% of loan amount
    charge             - 1%
                        >Rs. 5 crore       and upto Rs.50
                        crore - 0.75 %

     Loan                Need based                                          Upto Rs.15 lakhs.
      amount
     Repayment         8/10    years                                     12 - 36 months
     Collateral        V       alid mortgage of land,                        Collaterals are not
                              buildings and other immovable                mandatory
                             assets of the entrepreneurs
     Eligibility            Cooperative Societies,                          Self Employed (       Private
                               partnership firms and joint stock               Ltd. Co. and Partnership
                              companies who have sponsored                    Firms) include Private
                            projects for establishing                       Companies and
                              economically viable industrial                  Partnership firms in the
                              estates and have the necessary               Business of
                              approval of State Directorate of                 Manufacturing, Trading
                           Industries and local         authorities.       or Services.


                                                                                                            9
 AutomobileSector

 Bank              PNB                           HDFC
                  working capital                17.50% to 22.00%
 Interest rate    <Rs.5crore10.5%+4.25%
                  >Rs.5crore- 0.5+4.50
                              1
                  Others
                  Rs.5crore10.5%+4.25%+0.50%
                 1.00% of the loan amount         2%of loan amount
 Servicecharge                                  Or Rs.5000 which is
                                                 lowest.
 Loan amount      Need based                     80% of invoice
                                                  value
 Repayment         5-7 years                     Upto 48 months
                                                  Or 1-7 years
 Collateral       <Rs.10 lakh- o collateral.
                         0     n                Collaterals are not
                  >Rs.10 lakh –
                         0      third party      mandatory
                  guarantee is
                             required.
 Eligibility     Small Scale Service Units
                 including those which go in for           -
                 modernisation / technology
                  upgradation.
                                                                      10
Summary and Conclusions
From the above comparison between SME plans provided by PNB and
HDFC bank it can be judged that for a SME belonging to a particular sector
which bank is providing a better SME plan. It can be tabulated as follows:
    Sector                  Public Sector Bank (PNB)   Private Sector   Bank
                                                       (HDFC Bank)

               Medical


              Transport



              Business


             Construction


                                                                           11
Recommendations
 Customer feedback should be taken regarding services so that
  improvements can be done.
 New products should be provided in particular sectors ( garments,gems and
  jewellery etc.)to provide financing services to customers.
 All kind of charges should be disclosed before giving loan to the
  customers.
 Agents should be well educated and trained and able to convince
  customers.
 Fastest settlement of customer’s problems should be carried out.
 Programme like customer awareness should be organized so that more and
  more people attract towards the SME sevices offered by bank.
 Special offers should be launched periodically to attract customers and
  agents.


                                                                         12
13

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SME credits

  • 1. Appraisal and Monitoring of SME Credits Financing services available for Small and medium enterprises 1
  • 2. Introduction Punjab National Bank(PNB) is one of the well- renowned banks of India.Mr.K.R.KAMATH is the Chairperson of PNB bank. Punjab National Bank (PNB) was registered on May 19, 1894 under the Indian Companies Act with its office in Anarkali Bazaar Lahore.PNB had authorized 175 branches for handling foreign exchange Businesses. Bank has its Corporate Office at New Delhi and supervises 67 Circle Offices under which the branches function.It has opened International Service Branch at Delhi.There are 5675 branches under PNB. PNB has 1064 approved banks worldwide to facilitate trade transactions of its clients. It has also set up 11 specialized International Banking Branches (IBBs) at important centers for providing services to its exporter/ importer clients. 2
  • 3. Introduction to SME credits SME credit services are the special services to meet the specific needs of Small and Medium Enterprises and thus enhance their development.Small and Medium enterprises play a very significant role in strengthening Indian economy. SMEs constitute the dominant form of business organization, accounting for over 95% and up to 99% of enterprises depending on the country. They are responsible for between 60-70% net job creations in Developing countries. Small businesses are particularly important for bringing innovative products or techniques to the market. Classification Investment Ceiling for Plant, Machinery or Equipments Manufacturing Service Enterprises Enterprises Micro Upto Rs.25 lakh Upto Rs.10 lakh Small Above Rs.25 lakh Above Rs.10 lakh & upto Rs.5crore & upto Rs.2crore Medium Above Rs.5 crore Above Rs.2 crore & upto Rs.10 & upto Rs.5crore 3 crore
  • 4. Objectives of the Study  To know about the various SME financing schemes of PNB and their usage.  To know the scope of SME credits ,in future, for PNB.  To know the effectiveness of various SME financing schemes provided by Punjab National Bank.  To know the problems faced by SMEs in getting credits.  To know the benefits of SME financing schemes to the Punjab national bank.  To check the satisfaction level of Small and Medium enterprises regarding SME financing schemes provided by PNB. 4
  • 5. Research Methodology Research Design A type of conclusive research, which has as its major Objective the description of something-usually market characteristics or functions.In other words descriptive research is a research where in researcher has no control over variable.It just presents the picture, which has already studied. Tools Used: Tables-This tool was used to present the data in tabular form. Bar Graphs and Pie Charts- These tools were used for analysis of data 5
  • 6. Data Collection Information has been collected from: Secondary sources of data collection-Secondary sources-Secondary data are those, which have already been collected by someone else, which already had been passed through the statistical process . Secondary data had been collected through websites, newspapers and journals. 6
  • 7. Analysis and Discussion  Medical Sector Bank PNB HDFC Interest rate < Rs.2 0 lakh - 17.50% to 22.00% 10.50% >Rs.20 lakh - 11.25% Service charge < Rs.20 lakh - NIL 2% of loan amount >Rs.20 lakh - 0.60 % Loan amount Need based maximum of 80% of the quotation value Repayment 10 years 12 - 84 months Collateral <Rs.10 lakh - no Collaterals are not mandatory collateral. >Rs.10 lakh - two third party guarantees is to be obtained. Eligibility Qualified To be eligible for a Healthcare loan registered you must belong to one of the medical following categories: practicing with Speciality Hospital , Nursing minimum Home ,Diagnostic Centre , qualification of Pathology Lab , Speciality Clinics MBBS. (like Skin and Dental Clinics) ,Dialysis Centre , Endoscopy Centre , IVF Centre , Educational Institute , Med ical/Paramedical College, Dental College 7
  • 8. Business Sector Bank PNB HDFC working capital 17.50% to Interest rate < Rs.5 cr ore - 10.5%+4.25% 22.00% > Rs.5 cr ore - 10.5+4.50 Others Rs.5crore 10.5%+4.25% +0.50 % < Rs.2 lakh - NIL 2 .50 % of Service charge >Rs.20 lakh - 0.60% +ST of loan loan amount amount. Loan amount Need based 50,000/ - to Rs. 15, 00,000/ - Repayment 5 - 7 years 12 - 36 months 12 - 60 for professional s. Collateral <Rs.10 lakh - no collateral. Collaterals >Rs.10 and <Rs.25 lakh – good are not track record and financial mandatory position. Eligibility Micro Minimum Enterprises: Enterprises Turnover of engaged in the Manufacturing Rs. 40 or Pro duction upto Rs. 25 lakh. Lakhs. Small Enterprises: Enterprises engaged in the Manufacturing or Production, Processing above 25 lakh upto 500 lakh. 8
  • 9. Construction Sector Bank PNB HDFC Interest working capital 17.50% to 22.00% rate <Rs.5crore10.5%+4.25% >Rs.5crore - 10.5+4.50 Others Rs.5crore10.5%+4.25%+0.50% Service < Rs.2 lakh and upto Rs.5 crore 2% of loan amount charge - 1% >Rs. 5 crore and upto Rs.50 crore - 0.75 % Loan Need based Upto Rs.15 lakhs. amount Repayment 8/10 years 12 - 36 months Collateral V alid mortgage of land, Collaterals are not buildings and other immovable mandatory assets of the entrepreneurs Eligibility Cooperative Societies, Self Employed ( Private partnership firms and joint stock Ltd. Co. and Partnership companies who have sponsored Firms) include Private projects for establishing Companies and economically viable industrial Partnership firms in the estates and have the necessary Business of approval of State Directorate of Manufacturing, Trading Industries and local authorities. or Services. 9
  • 10.  AutomobileSector Bank PNB HDFC working capital 17.50% to 22.00% Interest rate <Rs.5crore10.5%+4.25% >Rs.5crore- 0.5+4.50 1 Others Rs.5crore10.5%+4.25%+0.50% 1.00% of the loan amount 2%of loan amount Servicecharge Or Rs.5000 which is lowest. Loan amount Need based 80% of invoice value Repayment 5-7 years Upto 48 months Or 1-7 years Collateral <Rs.10 lakh- o collateral. 0 n Collaterals are not >Rs.10 lakh – 0 third party mandatory guarantee is required. Eligibility Small Scale Service Units including those which go in for - modernisation / technology upgradation. 10
  • 11. Summary and Conclusions From the above comparison between SME plans provided by PNB and HDFC bank it can be judged that for a SME belonging to a particular sector which bank is providing a better SME plan. It can be tabulated as follows: Sector Public Sector Bank (PNB) Private Sector Bank (HDFC Bank) Medical Transport Business Construction 11
  • 12. Recommendations  Customer feedback should be taken regarding services so that improvements can be done.  New products should be provided in particular sectors ( garments,gems and jewellery etc.)to provide financing services to customers.  All kind of charges should be disclosed before giving loan to the customers.  Agents should be well educated and trained and able to convince customers.  Fastest settlement of customer’s problems should be carried out.  Programme like customer awareness should be organized so that more and more people attract towards the SME sevices offered by bank.  Special offers should be launched periodically to attract customers and agents. 12
  • 13. 13