In-depth Report on Inplant Training Experience at Bank of Maharashtra

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CHAPTER 1
Introduction:-
As part of MBA student every students get an opportunity to carry out Inplant
training. I got an opportunity to carry out InplantTraining in the Bank of Maharashtra
which is related to banking services and day to day banking operations. I learned about
strengths and weaknesses of financial status of the bank provide different services to their
customers and also recover the debt.
All the staff members of the branch were cooperative and supportive. It was a really
good experience to move and work with different departments.
I have observed that how each department does their work as per the given
requirement of the bank to accomplish Visionand Mission of the bank.
I have learned lot of things during the Inplant project at Bank of Maharashtra. I
learnt the functioning of different department and their importance from management
perspective.
And the really best one is that they provide me such an information of their branch
and handbook, Magazine and record book of the branch.

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CHAPTER 1.1
Need:-
 For any MBA student, learning is a combination of theory and practice which is an
invaluable asset.
 This inplant training is a stepping stones, which will groom me for my future in the
industrial world.
 To enable the students to apply management concepts and think about the
organization problem.
 To enable the students to interact with personal from organization to elicit their
cooperation.
 To enable the students to prepare a complete project report including study of a
problem area and developing solution.

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CHAPTER 1.2
Scope and Limitations:-
 The main reason behind making or researching this project is to know how various
departments function to achieve goals and gain a positive perspective.
 This study will expand the scope of available career opportunities in the financial
domain ofindustries.
 There are some restrictions on disclosing the statistical data.
 Practical problems & working conditions can be understood by doing this project.
 Project is limited to only Bank of Maharashtra, Krantichowk branch, Aurangabad.
 Time limit is major constraint for study.

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CHAPTER 1.3
Objectives:-
 To get exposure to banking environment, this cannot be simulated in the institute.
 To work under office discipline.
 To understand the work of employees, their habits, attitudes and approach to
problems along with the practices followed at Bank of Maharashtra.
 To realize the size and scale of operations in banking sector.
 To learn more about various financial products and services available in market.

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CHAPTER 2
BANK AND BANKING SYSTEM
BANK
A bank is a financial intermediary that creates credit by lending money to a borrower,
thereby creating a corresponding deposit on the bank's balance sheet. Lending activities
can be performed either directly or indirectly through capital markets. Due to their
importance in the financial system and influence on national economies, banks are highly
regulated in most countries. Most nations have institutionalized a system known as
fractional reserve banking under which banks hold liquid assets equal to only a portion of
their current liabilities. In addition to other regulations intended to ensure liquidity, banks
are generally subject to minimum capital requirements based on an international set of
capital standards, known as the Basel Accords.

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INDIAN BANKING STRUCTURE
Banking in India in the modern sense originated in the last decades of the 18th century.
Among the first banks were the Bank of Hindustan, which was established in 1770 and
liquidated in 1829-32; and the General Bank of India, established 1786 but failed in1791.
The largest bank, and the oldest still in existence, is the State Bank of India. It originated as
the Bank of Calcutta in June 1806. In 1809, it was renamed as the Bank of Bengal. This
was one of the three banks funded by a presidency government; the other two were the
bank the Bank of Madras. The three banks were merged in 1921 to the Imperial Bank of
India, which upon India's independence, became the State Bank of India in 1995. For many
years the presidency banks had acted as quasi-central banks, as did their successors, until
the Reserve Bank of India was established in 1935, under the Reserve Bank of India Act,
1934. In 1960, the State Banks of India was given control of eight state- associated banks
under the State Bank of India (Subsidiary Banks) Act, 1959. These are now called its
associate banks. In 1969 the Indian government nationalized 14 major private banks. In
1980, 6 more private banks were nationalized. The indian banking sector is broadly
classified into schedule banks and non- scheduled banks. The scheduled banks are those
which are included under the 2nd Schedule of the Reserve Bank of India Act, 1934. The
schedule banks are further classified into: nationalized banks; State Bank of India and its
associates; Regional Rural Banks (RRBs); foreign banks; and other Indian private sector
banks.
The term commercial bank refers to both scheduled and non-scheduled commercial banks
which are regulated under the Banking Regulation Act, 1949. Generally banking in India is
fairly mature in terms of supply, product range and reach-even though reach in rural India
and to the poor still remains a challenge.

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CHAPTER 2
Profile of the Bank of Maharashtra
Bank of Maharashtra is a major public sector bank in India. Government of India holds
81.61% of the total shares. The Bank has 15 million customers across the length and
breadth of the country served through 1897 branches by any public sector bank in the state
of Maharashtra.
The bank was founded by V. G. Kale and D. K. Sathe and registered as a banking company
on September 1935 at Pune.
The bank was registered on 16 September 1935 with an authorized capital of ₹ 1 million,
and began business on 8 February 1936. Bank's financial assistance to small units has
given birth to many of today's industrial houses. After nationalization in 1969, the bank
expanded rapidly.
Narendra Singh who had assumed the office of Chairman and Managing Director from 1
February 2012, left his office on 30 September 2013 on attaining superannuation. Sushi
Muhnot was the Chairman and Managing Director before RavindraPrabhakarMarathe.
RavindraPrabhakarMarathe is the current MD and CEO.
Commonly known as a common man's bank, Bank of Maharashtra adopts a philosophy of
"Technology with personal touch", and follows it's motto stating "One Family, One Bank,
Bank of Maharashtra".

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HISTORY
1935 - 1946
 Commenced operations on 08-02-1936 in Pune.
 Second branch of the bank was opened in 1938 at Fort, Bombay.
 In 1940, third branch came up at Deccan Gymkhana, Pune.
 In 1944, Status as Scheduled Bank obtained.
 In 1946, Deposits crossed Rs One crore mark. Formed fully owned subsidiary, The
Maharashtra Executor & Trustee Company. First branch outside Maharashtra
opened in Hubli (Mysore Starte, Now Karnataka).
1949 - 1978
 In 1949, Expansion to AP: Hyderabad branch opened
 In 1963, Expansion to Goa: Panjim Branch opened
 In 1966, Expansion to Madhya Pradesh: Indore branch opened. Entered in Gujarat:
Baroda branch opened
 In 1969, Nationalisedalongwith 13 other Banks. Entry in Delhi by opening
Karolbagh branch on 19-12-69.
 In 1974, Deposit base crossed Rs.100 Crore mark.
 In 1976, Marathwada Grameena Bank, first RRB established on 26-08-1976.
 In 1978, New Head Office building inaugurated by Hon'ble Prime Minister of India
Shri. Morarji Desai
 Deposits cross the figure of Rs. 500 Crores

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1979 - 1987
 "Mahabank Agricultural Research and Rural Development Foundation", registered
as a public trust, was established for undertaking research and extension work and
to provide more extensive services to farmers.
 500th branch in Maharashtra state was opened at the hands of the then Prime
Minister, Mrs. Indira Gandhi at Nariman Point, Mumbai. First Advance Ledger
Posting Machine (ALPM) was installed at the branch.
 Golden Jubilee Year Celebrations launched at the hands of Dr.Manmohan Singh,
Governor Reserve Bank of India.
 Thane Grameena Bank sponsored.
 The 1000th branch of the Bank was inaugurated at Indira vasahat, Bibwewadi, Pune
at the auspicious hands of Dr.ShankarDayal Sharma, the Honorable Vice President
of India.
1991 - 2009
 "Mahabank Farmer Credit Card" was launched. Entered in to Domestic Credit Card
Business. Main frame Computer installed. Became member of the SWIFT.
 Diamond Jubilee celebrations - Dr C Rangarajan the RBI Governor was the Chief
Guest.
 Deposits crossed Rs 5000 crore mark.
 Moved into "A" category from the earlier "C" category. Autonomy obtained.
 Deposits crossed Rs 10000 crore mark.
 Public Issue of Shares - 24% owned by Public. Listed in BSE and NSE.
 Bancassurance and Mutual Fund distribution business started.
 Crossed total business level of Rs.50000 Crore. Branch CBS Project started.
 Entered in to 75th year of dedicated service to the Nation. Adopted 75
underdeveloped villages for integrated overall development.

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 HEAD OFFICE
Lokmangal,
1501, Shivaji Nagar,
Pune - 411005
ZONAL OFFICE
MahabankBhavan,
C-3, N-1 Town Centre, CIDCO,
Aurangabad - 431003
THE BANK HAS TWO WHOLLY OWNED SUBSIDIARIES.
 Bank of Maharashtra, Asset Management Arm
 The Maharashtra Executor & Trustee Co.PVT LTD

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KEY MILESTONES
2010
 CBS of branches achieved Total Business crossed Rs One lakh crore.
 Opened 76 branches in the platinum Year taking the total to 1506.
 Platinum Jubilee Year concluding ceremony at the hands of the then Finance
Minister, Shri Pranab Mukherjee held at VigyanBhavan, New Delhi.
 New initiatives like Mahachetana, opening of E-lounges in Pune, Mumbai and
Delhi, Micro Asset Recovery cells were implemented.
2011
 First SHG Branch opened in Pune.
 Bank sponsored Maharashtra Gramin Bank achieved 100% CBS in record 77 days.
 7th anniversary of Foundation day celebrations at the hands of Honble Finance
Minister, Shri Pranab Mukherjee dedicating 5 specialised branches to SHGS and
opening of 5 Mid - Corporate branches on the occasion.
 First ever visit of Union Finance Minister to Bank's Central Office - Honble
Finance Minister, Shri Pranab Mukherjee visits Lokmangal, the Bank's
Headquarters in Pune on 7-11-2011.
2012
 Hon'ble Union Finance Minister Shri P Chidambaram inaugurates the Bank's
1624th branch at Rajgambiram on 25.08.2012.
 Sept 2012: Bank's total business crossed Rs 1, 50,000cr and reached the level of Rs.
1, 51,320 crore.
 Bank of Maharashtra awarded "Best Banker" - Customer Friendliness" for 2012 by
The Sunday Standard. Received the Dun & Bradstreet - Polaris Financial

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Technology Banking Award 2012 as Best Public Sector Bank under the category
"Asset Quality ".
 BOM hosted Bancon 2012 in Pune on 24th- 25th November 2012. Hon'ble Union
Finance Minister Shri P. Chidambaram inaugurated the Conference.
2013
 Launch of Rupay card launch by Sonia Gandhi in Delhi.
 50 branches opened on 15th August 2013.
 Total Business Crossed Rs. 2.00 Lakh Crore.
2014
 162 new branches largest number to be opened in a single year, opened taking the
branch network to 1890
 1129 ATMs installed taking the total number to 1827
 Banks own EFT Switch implemented live.
2015
 26 new branches; Branch network reached 1889
 Launched "Mahamobile"- Mobile Banking Application
 ISO 27001:2013 certification for its Data Centre, DR Centre, PMO & HO-IT.
2016
 Bank crossed milestone figure of Rs. 2.50 Lakh Crore
 Implemented "MAHASECURE" - add on application for Internet Banking; because
of which no phising attacks have been reported.
 "Best Financial Inclusion Initiative” award by IBA - Banking Technology.

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ORGANIZATIONAL STRUCTURE


Shri.R.P.Marathe
Managing Director And Chief Executive
Officer
Shri.R.K.Gupta
Executive Director
Shri.G.SreeKumar
Director- RBI Representative
Shri. R. Thamodharan
Shareholder Director
Ms. VanditaKaul
Government Nominee
Ms. Archana R. Dholakia
Part Time Non Official Director

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BRANCH STRUCTURE
Name Designation
Mr.B.G.Surshe Branch Manager
Mr.PramodVispute Foreign Exchange Manager
Mr.KinshukBhowmick Operation Head
Mr.Ajay T. Kendre Agricultural Manager
Ms.ChandaRathod Clerk

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 LOGO
 The Deepmal
 With its many lights rising to greater heights.
 The Pillar
 Our institution - Symbolising strength.
 The Diyas
 Our Branches - Symbolising service.
 The 3 M's symbolising
 Mobilisation of Money
 Modernisation of Methods and
 Motivation ofStaff.

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CHAPTER 2.1
VISION
Vision
To be a vibrant, forward looking, techno - savvy, customer centric bank serving
diverse sections of the society, enhancing shareholders' and employees' value while
moving towards global presence.

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2.2 Mission
 To ensure quick and efficient response to customer expectations.
 To innovate products and services to cater to diverse sections of society.
 To adopt latest technology on a continuous basis.
 To build proactive, professional and involved workforce.
 To enhance the shareholders' wealth through best practices and corporate
governance.
 To enter international arena through branch network.

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2.3 Objectives
 To Maintain price stability
 To support their objectives of the government economic policy
especially growth, Employment and reducing social gaps
 Supporting the stability of the fianacial system
 To provide full range of financial product and banking services

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 CHAPTER 2. 4
Achievements
Bank has bagged the prestigious award in the 12th “Banking Technology Excellence
Awards 2015-16” organized by Institute for Development & Research in Banking
Technology (IDRBT), which is established by RBI. Bank has been awarded as the ‘Best
Bank among Mid-Sized Banks’ in the category -“Use of Technology for Financial
Inclusion”.
Bank bagged prestigious SKOCH AWARD 2016 in the field of Financial Inclusion.
Our Bank won two awards -
1. Best Bank Award for Financial Inclusion for Emerging Bank – Winner
2. CSR& Business Responsibility Award for Emerging Bank - Runner Up
Bank was conferred as BEST BANK-PUBLIC SECTOR in BFSI Awards-2015 by World
HRD Congress in recognition of the Best performances in Banking Category.

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Financial Express India’s Best Bank Award
Bank of Maharashtra is seen receiving Winner Award– ‘Growth’ Category with
DevendraFadnavis, Chief Minister of Maharashtra.
Bank of Maharashtra has been awarded "Business Excellence in Banking Award 2013" by
Time Research.

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Chapter 3
PRODUCT PROFILE OF THE BANK
1. Accounts -
 Saving Account
 Current Account
 Salary Account
2. Investment -
 Mutual Funds
 Fixed Deposits
 11.6% Bonds
 Public Provident Fund
3. Insurance -
 Mahabank - SwasthyaYojna
 Health Insurance
 Bancassurance
 Pradhan Mantri Suraksha BimaYojna
 Pradhan MantriJeevanBimaYojna

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Competitor
Bank of India is Bank of Maharashtra’s biggest rival. Bank of India was founded in 1906,
and is headquartered in Mumbai, Maharashtra. Like Bank of Maharashtra, Bank of India
also works within the Banks sector. Bank of India generates $1.1B more revenue vs. Bank
of Maharashtra.
Dhanlaxmi bank is one of Bank of Maharashtra's top competitors. Dhanlaxmi Bank's
headquarters is in Thrissur, Kerala, and was founded in 1927. Like Bank of Maharashtra,
Dhanlaxmi Bank also works within the Banks sector. Dhanlaxmi Bank generates 10% of
Bank of Maharashtra’s revenue.
Punjab National Bank is seen as one of Bank of Maharashtra's top competitors. Punjab
National Bank is a Public company that was founded in 1895 in New Delhi, Delhi. Punjab
National Bank operates in the Banks industry. Compared to Bank of Maharashtra, Punjab
National Bank has 56,405 more employees.

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Vijaya Bank is a public sector bank with its corporate office in Bangalore, Karnataka,
India. It is one of the nationalised banks in India. The bank offers a wide range of financial
products and services to customers through its various delivery channels. The bank has a
network of
2031 branches (as of March 2017) throughout the country and over 4000 customer touch
points including 2001 ATMs.
Axis Bank is the third largest of the private-sector banks in India offering a comprehensive
suite of financial products. The bank has its head office in Mumbai and registered office in
Ahmedabad. It has 3,703 branches, 13,814 ATMs, [2] and nine international offices.
HDFC Bank Limited is an Indian banking and financial services company headquartered in
Mumbai, Maharashtra. It has 88,253 permanent employees as on 31st March 2018 and has
a presence in Bahrain, Hong Kong and Dubai. HDFC Bank is India’s largest private sector
lender by assets. It is the largest bank in India by market capitalization as of February
2016. It was ranked 69th in 2016 BrandZ Top 100 Most Valuable Global Brands.

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CHAPTER 4
STUDY OF THE DEPARTMENTS
4.1 Finance Department:-
In this modern era it is very easy to know how much important the finance is in the
business. As a current position of the market is totally different from ancient where it was
very easy to get finance. But now a days it is not so, it is very difficult task to raise funds
from market. As today people are facing lots of problems and have less confidence on the
market so it is difficult to raise fund without proper planning.
Finance is the field that deals with allocation of assets and liabilities. A key point in
finance is the Time value of money. The company should manage to get sufficient finance.
The company should use to keep proper planning for the finance of its own funds and also
borrowed funds. We can define financial management as a task of acquisition and
utilization of funds needed in the business in a manner so that organizations goal can be
achieved.

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Balance Sheet Of Bank Of Maharashtra
Particulars Mar’18 Mar’17
Liabilities 12 Months 12 Months
Share Capital 2598.45 1168.33
Reserve & Surplus 7345.51 5004.73
Net Worth 9943.96 8456.65
Secured loan 4063.71 8136.65
Unsecured loan 138981.18 139052.84
TOTAL LIABILITIES 152988.85 154569.01
Assets
Gross Block 1516.68 1586.08
(-) Acc. Depreciation .00 .00
Net Block 1516.68 1586.08
Capital work in progress .00 .00
Investments 43622.80 38590.18
Inventories .00 .00
Sundry Debtors .00 .00
Cash & Bank 15883.96 16642.02
Loans & Advances 95305.31 102505.70
Total Current Assets 111189.27 119147.72
Current Liabilities 3339.89 4754.97
Provisions .00 .00
Total Current Liabilities 3339.89 4754.97
NET CURRENT ASSETS 107849.38 114392.75
Misc. Expenses .00 .00
TOTAL ASSETS (A+B+C+D+E) 152988.85 155775.47

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Interpretation
 In Balance Sheet of Bank of Mahashtra
 Share Capital Of March 2017 is 1168.33
 The Balance Sheet Shows Share Capital Of Bank Of Maharshtra Has
Increases in March 2018
0
500
1000
1500
2000
2500
3000
2018 2017
Share Capital
Share Capital

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Interpretation
 In Balance Sheet of Bank of Mahashtra
 Total Liabilities Of March 2017 is 152988.85
 The Balance Sheet Shows Total Liabikities Of Bank Of Maharshtra Has
Increases in March 2018
152000
152500
153000
153500
154000
154500
155000
2018 2017
Total Liabilities
Total Liabilities

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Profit & Loss account of Bank of Maharashtra
Mar 18 Mar 17
12 mths 12 mths
INCOME
Interest / Discount on Advances / Bills 7,072.71 8,469.96
Income from Investments 2,962.41 2,829.47
Interest on Balance with RBI and Other Inter-Bank funds 589.68 401.91
Others 471.62 360.62
Total Interest Earned 11,096.41 12,061.96
Other Income 1,506.05 1,508.07
Total Income 12,602.46 13,570.03
EXPENDITURE
Interest Expended 7,706.68 8,887.27
Payments to and Provisions for Employees 1,618.06 1,807.29
Depreciation 128.59 117.62
Operating Expenses (excludes Employee Cost &
Depreciation)
957.73 930.78
Total Operating Expenses 2,704.39 2,855.70
Provision Towards Income Tax -151.48 81.36
Provision Towards Deferred Tax -1,968.65 -851.92
Other Provisions and Contingencies 5,457.18 3,970.14
Total Provisions and Contingencies 3,337.05 3,199.58
Total Expenditure 13,748.11 14,942.54
Net Profit / Loss for The Year -1,145.65 -1,372.51
Net Profit / Loss After EI & Prior Year Items -1,145.65 -1,372.51
Profit / Loss Brought Forward -1,392.00 59.64
Total Profit / Loss available for Appropriations -2,537.65 -1,312.87
APPROPRIATIONS
Transfer To / From Statutory Reserve 0.00 0.00
Transfer To / From Special Reserve 0.00 0.00
Transfer To / From Capital Reserve 0.00 87.25
Transfer To / From Investment Reserve -20.48 -8.12
Transfer To / From Revenue And Other Reserves 26.49 0.00
Equity Share Dividend 0.00 0.00
Preference Share Dividend 0.00 0.00
Tax On Dividend 0.00 0.00
Balance Carried Over To Balance Sheet -2,543.66 -1,392.00
Total Appropriations -2,537.65 -1,312.87
OTHER INFORMATION
EARNINGS PER SHARE
Basic EPS (Rs.) -8.98 -11.75
Diluted EPS (Rs.) -8.98 -11.75
DIVIDEND PERCENTAGE
Equity Dividend Rate (%) 0.00 0.00
Particulae ------------------- in Rs. Cr. -------------------

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Interpretations:
 In the Profit and Loss Account Of Bank ofMaharashtra
 Balance sheet shows That Net Profit / Loss for The Year
 In 2017 Bank Has loss for -1372.51
 And Again 2018 Bank has Losses For -1145.65
-1400
-1350
-1300
-1250
-1200
-1150
-1100
-1050
-1000
2017 2018
Net Profit / Loss For The Year
Net Profit / Loss For The Year

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4.2 OPERATION DEPARTMENT:-
Financial management is the operational activity of a bank that is responsible for
obtaining and effectively utilizing the funds necessary for efficient operation.
Financial management means the efficient and effective management of money
(funds) in such a manner as to accomplish the objectives of the organization. It is the
specialize function directly associated with the top management.
Highlights of Operation Department
 Responsible for timely processing of bank transactions like – Funds transfer,
Cheques.
 Bank collects cheques from their customers.
 To receive daily clearing cheques& transfer cheques.
 Cross verification of clearing cheques.
 Real Time Gross Settlement (RTGS) & National Electronic Fund Transfer (NEFT)
concepts uses for transferring funds.
 Bank provides arrangement of lockers for the safe custody of valuable assets of
their customers such as Gold, silver, legal documents etc.
Cheques Clearing
The clearing process begins with the deposit of a cheque in a bank. The cheque (along
with other cheques) is delivered to the bank/branch where it is drawn. The cheque is
passed for payment if the funds are available and the banker is satisfied about the
genuineness of the instrument.
The cheques that are unpaid are returned to the presenting bank through another clearing
called the Return Clearing. The realization of the funds occurs after the completion of
return clearing and by the absence of an unpaid cheque.

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Time of clearing process:
General time – 10:00 to 12:30

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ELECRONIC FUND TRANSFER SYSTEM
There are various types of electronic clearing systems functioning in the retail
payments area. Some of them are RTGS & NEFT etc.
REAL TIME GROSS SETTLEMENT -
RTGS means “Real Time Gross Settlement”.
You can go for RTGS through online (Internet Banking) & offline (Bank).
Following information is require for RTGS (Online & Offline) both
 Beneficiary Account Name
 Beneficiary Account Number
 Beneficiary IFSC Code
 Cheque in Original (If go for Offline)
Process through Online:
 Login
 Go to transfer option select RTGS.
 Add beneficiary.
 Fill the above information (Number, Name, Purpose& IFSC Code).
 Fill the amount
Process through Offline:
Visit Bank
Fill the RTGS form with above information (Number, Name & IFSC Code).
Handover to bank employee with Cheque
Ask for UTRL Number for reference. (UTRL: Number through which you can
trace the RTGS).

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National Electronic Funds Transfer (NEFT)
Individuals, firms or corporates having accounts with a bank branch can transfer payment
using NEFT. While, there is no limit either minimum or maximum on the amount of
money that could be transferred using NEFT. Presently, NEFT operates in hourly batches -
there are twelve settlements from 8 am to 7 pm on week days (Monday through Friday)
and six settlements from 8 am to 1 pm on Saturdays.

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4.3 MARKETING DEPARTMENT
Marketing is defined by the American Marketing Association as "the activity, set of
institutions, and processes for creating, communicating, delivering, and exchanging
offerings that have value for customers, clients, partners, and society at large." The term
developed from the original meaning which referred literally to going to market with goods
for sale. From a sales process engineering perspective, marketing is "a set of processes that
are interconnected and interdependent with other functions" of a business aimed at
achieving customer interest and satisfaction.
The process of marketing is that of bringing a product to market which includes these
steps: broad market research; market targeting and market segmentation; determining
distribution, pricing and promotion strategies; developing a communications strategy;
budgeting; and visioning long-term market development goals. Many parts of the
marketing process (e.g. product design, art director, brand management, advertising,
copywriting etc.) involve use of the creative arts.

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1. Product -
 Banking and Savings
 Corporate Finance
 Investment and Insurance
 Loans and Borrowings
 Agricultural Banking Services
2. Price -
 Customers get value for money
3. Place –
 Large number of branches
 Customized home service
 Widespread network of ATM’s
4. Promotions -
 Advertising
 Print Media
 Publicity
 Sales Promotion

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4.4HUMAN RESOURSE DEPARTMENT
The process of hiring and developing employees so that they become more valuable
to the organization. Human Resource Management includes conducting job analyses,
planning personnel needs, recruiting the right people for the job, orienting and training,
managing wages and salaries, providing benefits and incentives, evaluating performance,
resolving disputes, and communicating with all employees at all levels. Examples of core
qualities of HR management are extensive knowledge of the industry, leadership, and
effective negotiation skills. Formerly called personnel management.
RESPONSIBILITIES OF HUMAN RESOURSE DEPARTMENT
 HRD maintain daily attendance record through branch manager via E – mail.
 Take decisions for approval regarding leave notes.
 HRD takes the decision related to the recruitment, selection and training of the
candidates. He talks to the consultant related to the recruitment of the qualified
candidates. He also does screening of the candidates, shortlist the candidate and
takes the first round of the interview.
 He maintains the database of the candidates to come for an interview. He also
maintains personal file of each employee. He also completes the joining formalities
of each employee.
 They are taking surprising visit in every branch and collect information about
employees.
 He is responsible for the monthly salary of the employees as per their attendants
and passing to the Branch Manager.

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Functions of HRD
 Ultimate aim of the resources function is to build and manage a motivated pool of
professionals delivering optimum value to customers.
 Major platforms on which the success of the bank’s corporate rate strategy rests is
bringing on board the requisite skills.
Bank of Maharashtra Recruitment Process

40
HRD functions in Bank of Maharashtra:
I] Recruitment:
 Collection of branch wise as well as department‟s manpower requirement.
 Taking approval for filling vacancies from board of director‟s.
 Setting criteria for post‟s (clerk, officer, specialist officer, and probationary
officer.)
 Conducting written exam and Interviews of candidates.
 On boarding of new joiners.

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II] Training:
 Conducting Induction program for new joiners.
 Conducting training needs analysis of employees.
 Preparing topics and activities for fulfilling training needs.
 Preparation of training calendar.
 Successful execution of training programs.
III] Performance Management:
 Preparation of performance review system.
 Conducting performance review process
 Conducting performance appraisal process.
 Assessing potential performance.
IV] Legal:
 Checking legal aspects of processes.
 Coordinating in legal cases of bank.
 Legal issues in appointing on contract base employees.

42
4.5 Loan Department
Sr.No. LoanType Rate Of Intrest
1. PersonalLoan 12.95%
2. HomeLoan 8.75%
3. CarLoan 9.25%
5. EducationalsLoan 12%
6. GoldLoan 9.6%
Various loans are provided by the bank which includes as follows:
1) Personal Loan:
Features of home loan:
Interest charged on daily reducing basis
No pre-payment/ foreclosure charges for housing loan
Simplified documentation
Easy repayment options: ECS/ Post Dated cheque/ Standing Instructions
Low processing fees
Speedy loan approval
Offers insurance cover for all assets at attractive premium
s
2) Home Loan:
Low processing fees

43
3) Vehicle Loan
Low processing fees
5) Education Loan:
Features of Educational loan:
Low processing fees
6) Gold Loan
Minimum Documentations
The Rate Of interest is 9.6%
Low processing fees

44
4.6 Foreign Exchange Department
The foreign exchange department is a highly specialized department in a bank. A wide
variety of services are rendered by a foreign exchange department.
The functions of a foreign exchange department
Broadly, the functions of a foreign exchange department may be classified as:
 Financing exports,
 Financing imports,
 Providing remittance facilities,
 Dealing in foreign exchange, and
 Furnishing credit information.
1. Financing exports: The financial needs of the exporter right from the moment he
conceives of the project and till he realizes export proceeds are provided by banks. The
credit extended to the exporter to procure raw materials, process them and prepare them
for shipment to the importer is known as packing credit or pre-shipment credit. On
shipping the goods the exporter would draw a bill of exchange, with or without a letter
of credit and discount it with the bank. The credit extended to the exporter after
shipment is made is known as post-shipment finance. The exporter may be eligible to
receive cash incentives from the Government on exports.
Therefore, the export bills are to be collected through a bank. The bank may also
execute guarantees on behalf of its export customers.

45
Following are the functions that Foreign exchange department performs to facilitate the
transaction of foreign exchange:
 Facilitating import and export trades
 Providing funded and non-funded credit facility
 Providing non-commercial remittance
 Maintaining foreign currency accounts
 Selling foreign currency bond
 Preparing and submitting statements relating to foreign currency
 The following sections perform the functions mentioned above:
 Import Section
 Export Section
 Foreign Remittance Section

46
CHAPTER 5
SWOT ANALYSIS OF THE BANK
STRENGHTS
 Promoters are experienced and qualified professionals.
 Market driven organization.
 Diversified customer base.
 Limited exposure per client to ensure low risk.
 Low cost operation.
 High margin of profit.
WEAKNESS
 Primary securities are not tangible.
 Different to verify the primary security.
 Business activity is in sensitive sector.
OPPORTUNITIES
 Big and diverse market size.
 Increasing Non – SLR investments to increase profits.
 Making their credit cards profitable.
THREATS
 Multinationals, banks and big finance companies are eying on the same market
segment.
 Government policy and adhoc fiscal policy changes.

47
CHAPTER 6
FINDINGS
 Bank of Maharashtra is an Indian multinational, public sector banking and
financial services company. It is a government-owned corporation with its
headquarters in pune, Maharashtra.
 Bank of Maharashtra is coping up with the other nationalized bank by launching
its MAHABANK App.
 Bank of Maharashtra providing excellent service to its customers.
 The bank of Maharashtra is providing assistance to the borrower.
 The bank of Maharashtra using bank 24 software for keeping up the track of
transaction.
 It includes function for universal banking core banking payments wealth
management and money market compliance insurance securities processing,
financial inclusion and treasury operations.
 The software written in JAVA, and its author of financial network and
developer is Tata consultancy
 Car loan of bank of Maharashtra is very demanding.

48
CHAPTER 7
CONCLUSION
 Bank of Maharashtra has developed manifold in short period of time due to
facilities and services provided to customers and this growth rate can be keep it
up. The working staffs are very co-operative in nature and due to that the bank
will also get good benefit.
 Bank of Maharashtra has provided their customer net banking facilities and due
to that transactions are done fast. Charges at Bank of Maharashtra are on lower
side when we compare it with other banks.
 Bank of Maharashtra has differentiated itself very well on the basis of high level
service and product quality.
 They have successfully implemented the change and due to this their market
share increased only despite of tough competition prevails.
 In this study I found that the bond of BOM with its customers is very strong,
because BOM mainly focuses on retaining their customers.
 This study finds that however BOM is not the leading public sector bank but its
vast range of products and availability of options make it one of the better banks
in Maharashtra.

49
CHAPTER 8
BIBLIOGRAPHY -
WEBSITES/LINKS -
 http://www.bankofmaharashtra.in/aboutus.asp
 http://www.bankofmaharashtra.in/profile.asp
 http://www.bankofmaharashtra.in/financials.asp
HAND BOOKS AND MAGAZINE’S -
 Most of the primary data was collected on basis of discussions with banking
employees.
 Through employee hand-book of Bank of Maharashtra.
 Financial Management Book. by Khan and Jain

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