BUILDING APPS THAT ALLOW LIVE-CHAT CUSTOMER SUPPORT AND IN-APP CHAT WITH STRINGEE CHAT API Mr. Avong Alexander Eric - Software Engineer & Ông Lê Trọng Tuấn - Co-founder & Director of Sales Công ty CP Stringee

1. STRINGEE
COMMUNICATION APIs
AVONG ALEXANER ERIC
Software Engineer
Stringee - Communication APIs
039-867-4160 – eric@stringee.com

2. #1 STRINGEE CHAT SDK
#2 STRINGEE LIVE-CHAT

3. 1
1 - CHAT SDK
▪ A chat API is an application program interface that provides access to a server infrastructure with
the stability and broad features required for real-time chat and messaging at a scale suited to
your needs from an intimate conversation to a massive chat.
▪ Stringee Chat SDK does provide not just the basic chat API features but also some
significant/noteworthy features like:
1. Statistics, Monitor & Logs
2. Data Export
3. Fine Tune Settings
4. Unlimited Chat Conversations
5. Available in two languages and more coming and so on
▪ Its application is numerous and not limited to Omni-channel Communication in a large sense -
StringeeX

4. SCREEN SHOT
1. WEB UI – AGENT BASE

5. 2. WEB & MOBILE CHAT UI
CUSTOMER BASE
SCREEN SHOT

6. CASE STUDY

7. 1
Update Conversation
Create Conversation
2 - LIVE CHAT

8. 1
Delete Message
Send Message
2 - LIVE CHAT

9. 1
Add Participant
Remove Participant
Real-time updates
2 - LIVE CHAT