Good, Better, Best. Raising the bar on higher ed web design.
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The document discusses common problems that universities face in creating good student experiences through their websites. These problems include being too risk-averse, moving too slowly with initiatives, not valuing web experts, letting the wrong people make decisions, and having inefficient redesign cycles. The document advocates for a new culture where risks are taken, initiatives can move quickly if they help students, web experts are trusted, collaboration replaces silos, and redesigns happen more frequently.
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Good, Better, Best. Raising the bar on higher ed web design.
- 1. GOOD BETTER BEST Raising the bar on higher ed web design.
- 7. STEWART FOSS
- 8. STEWART FOSS
- 9. STEWART FOSS
- 10. • 1978 - Born • 1980 - Potty trained • 1984 - Totally into dinosaurs • 1992 - Watched a lot of Street Cents • 1996 - First garage band • 2001 - Married • 2003 - Athabasca University • 2006 - Grant MacEwan • 2007 - eduStyle founded • 2008 - eduStyle Awards • 2013 - Canadian eduStyle Awards
- 13. +
- 18. *requires superpowersyou* organizational pressures (committees, budget, boss, committees, politics, committees and committees)
- 21. Current Students Faculty & Staff Campuses Directory Campus Maps MyDal Dal Online OWL Search Dal.ca Ocean Sciences Building Dalhousie celebrates the opening of the new Ocean Community Open House On July 25, visit our Agricultural Campus and take part in the fun. We have School of Performing Arts Elizabeth and Fred Fountain have donated $10 million to $280 million raised! See how our Bold Ambitions have brought about extraordinary Explore Programs Apply Now Request Information Contact an Advisor Get your nose into a good Verso: a student-published academic journal. News and Events A look back at Tom Traves's presidency Canada's first undergrad in Ocean Sciences Events Calendar Programs Funding Your Education Life in Halifax Important DatesTour our campusesExplore our programs About Admissions Academics Campus Life Libraries Research Alumni News & Events Give Now Information For: Current Students Online? In person?
- 26. •friends •a new home •the next 4 years •and their future
- 27. Why they choose you 1. Program 2. Location 3. Family 4. Friends 5. Cost ... 99. Snazzy Website
- 28. The best designs ... help users achieve their goals and otherwise stay out of the way. Sir Jony Ive Senior Vice President of Design, Apple
- 32. Your website Students trying to have great student experiences
- 33. Your website You* *This is going to hurt
- 37. Design Maturity Continuum 1 2 NO
- 38. Design Maturity Continuum 1 2 NO STYLE
- 39. Design Maturity Continuum 1 2 3 NO STYLE
- 40. Design Maturity Continuum 1 2 3 NO STYLE FUNCTION & FORM
- 41. Design Maturity Continuum 1 2 3 4 NO STYLE FUNCTION & FORM
- 42. Design Maturity Continuum 1 2 3 4 NO STYLE FUNCTION & FORM PROBLEM SOLVING
- 43. Design Maturity Continuum 1 2 3 4 5 NO STYLE FUNCTION & FORM PROBLEM SOLVING
- 44. Design Maturity Continuum 1 2 3 4 5 NO STYLE FUNCTION & FORM PROBLEM SOLVING FRAMING
- 45. 1 2 3 4 5 NO STYLE FUNCTION & FORM PROBLEM SOLVING FRAMING Design Maturity Continuum
- 46. 1 2 3 4 5 NO STYLE FUNCTION & FORM PROBLEM SOLVING FRAMING
- 47. 1 2 3 4 5 NO STYLE FUNCTION & FORM PROBLEM SOLVING FRAMING
- 48. 1 2 3 4 5 NO STYLE FUNCTION & FORM PROBLEM SOLVING FRAMING BAD
- 49. 1 2 3 4 5 NO STYLE FUNCTION & FORM PROBLEM SOLVING FRAMING BAD GOOD
- 50. 1 2 3 4 5 NO STYLE FUNCTION & FORM PROBLEM SOLVING FRAMING BAD GOOD BETTER
- 51. 1 2 3 4 5 NO STYLE FUNCTION & FORM PROBLEM SOLVING FRAMING BAD GOOD BETTER BEST
- 53. About Temperature This document was prepared for the middle school math teachers who are taking part in Project Skymath. It is also hoped that the general public will find it interesting. Disponible en espanol, toque aqui. Contents (click on star) What is Temperature The Development of Thermometers and Temperature Scales Heat and Thermodynamics The Kinetic Theory Thermal Radiation 3 K - The Temperature of the Universe Summary Acknowledgments References What is Temperature? In a qualitative manner, we can describe the temperature of an object as that which determines the sensation of warmth or coldness felt from contact with it. It is easy to demonstrate that when two objectsof the same material are placed together (physicists say when they are put in thermal contact), the object with the higher temperature cools while the cooler object becomes warmer until a point is reached after which no more change occurs, and to our senses, they feel the same. When the thermal changes have stopped, we say that the two objects (physicists define them more rigorously as systems) are in thermal equilibrium . We can then define the temperature of the system by saying that the temperature is that quantity which is the same for both systems when they are in thermal equilibrium. If we experiment further with more than two systems, we find that many systems can be brought into thermal equilibrium with each other; thermal equilibrium does not depend on the kind of object used. Put more precisely, if two systems are separately in thermal equilibrium with a third, then they must also be in thermal equilibrium with each other, and they all have the same temperature regardless of the kind of systems they are. The statement in italics, called the zeroth law of thermodynamics may be restated as follows: If three or more systems are in thermal contact with each other and all in equilibrium together, then any two taken separately are in equilibrium with one another. (quote from T. J. Quinn's monograph Temperature) Now one of the three systems could be an instrument calibrated to measure the temperature - i.e. a thermometer. When a calibrated thermometer is put in thermal contact with a system and reaches thermal equilibrium, we then have a quantitative measure of the temperature of the system. For example, a mercury-in-glass clinical thermometer is put under the tongue of a patient and allowed to reach thermal equilibrium in the patient's mouth - we then see by how much the silvery mercury has expanded in the stem and read the scale of the thermometer to find the patient's temperature. What is a Thermometer? A thermometer is an instrument that measures the temperature of a system in a quantitative way. The easiest way to do this is to find a substance having a property that changes in a regular way with its temperature. The most direct 'regular' way is a linear one:
- 55. Home | Log in | Join the Blue Bell Country Club | FAQ | History | Our Ice Cream | Country Store | Coupons | Videos | New Creations | What Folks Say | Press Releases Still a Half Gallon | Extra Scoops | Visiting Blue Bell | Contact | Terms & Conditions | Privacy Policy | Refunds & Returns | Mobile Site
- 56. Design Maturity Continuum 3 FUNCTION & FORM
- 58. Design Maturity Continuum 4 PROBLEM SOLVING
- 60. Welcome to Tufts We invite you to explore our campus. or .Design your own tour Let us show you around CLASSES YOU MIGHT TAKE COOL STUFF TO DO PLACES TO GO Tropical Ecology and Cons... Latino Popular Music, Mig... Neurobiology General Genetics Food, Nutrition, and Cult... Organis Anthropology of War and P... Medical Anthropology Culture, Psychiatry, and ... Economic Anthropology in ... Popular Culture of the Mi... Immun Natural Sciences Math Social Science Humanities Arts Engineering Language Studies Choose classes to see where a day at Tufts might take you. Get Started! Start Your Tour Undergraduate Admissions Tufts Homepage
- 63. Create an Ad Today Monthly Create Ad Your Ads 2 Ads 1 Campaign 1 Page Like Sponsored Collect Money Faster The fastest way to invoice clients, track time and manage expenses online. Check it out! 332 people like FreshBooks. Lethbridge Graduate? join.tdinsurance.com Find out how much you can save with TD Insurance on Auto Insurance. Get a quote now! FreedomVoice® 800 Numbers orders.freedomvoice.com Value-Priced, Feature- Rich 800 Numbers for Your Growing Business. Try Us 100% Free! Canada Post canadapost.ca Looking for Business and Residential Counts and Maps? Try Precision Targeter now for free! Marketing Ninjas Helping businesses attract high-quality leads using advanced Internet marketing tactics. · Mike McCready likes Marketing Ninjas. FB Penny Clicks setupafanpage.com Click here to view for our 100% free training session on getting FB penny clicks. PAGES GROUPS APPS Stewart Foss Edit Profile FAVORITES News Feed Messages Events Photos Browse Ads Manager Demand Creativity Pages Feed Raymond Pioneer Museu… eduStyle Time to Get Into Action … Merri Monsters Gregory J Stonehocker -… Raymond Chambe… Westwind Weekly News Like Pages Raymond and Are… Magrath Buy and … I grew up in a small Mor… Create Group... App Center Games Feed MORE 20+ 1 14 20+ 20+ 20+ 20+ Like What's on your mind? SORT Kaly Lilburn Court shared Foothills Fire Department's photo. My parent's house is right behind Extra Foods! It looks like they are dry from the back. Not sure about the front. This could be a bit of good news. Like · Comment · Share · 15 minutes ago via mobile · Write a comment... Kaly Lilburn Court We won't make it but I hope our Ward family finds some comfort in seeing each other safe. High River Ward We have organized a Ward Family Home Evening social and refreshments to be held Monday night (tomorrow) at the Woodgate Chapel, located at 300 Woodgate Road in Okotoks at 7:00 pm. We look forward to seeing you if you can make it. Please share this on your pages so we can reach as many people as possible. Even if it's by phone for those without internet. Like · Comment · Share · 19 minutes ago via mobile · Sara Baril HEY PEOPLE OF THE RAYMOND STAKE!! If you play the piano and would like to learn how to play the pipe organ at the Stake Centre, our sweet Missionary Elders, Elder Sorensen and Elder Musselman are teaching us how on TUESDAY JUNE 25, JULY 2, & Update Status Add Photos/Video Home StewartSearch for people, places and things 11 People I may know My friends Photos of my friends Movies my friends like Restaurants nearby Games my friends play Music my friends like Photos I have liked USE TAB KEY TO SELECT
- 67. Courses Partners About ▾ | Sign In Sign Up View courses starting soon » Algorithms: Design and Analysis, Part 1 Stanford University, Jul 1st A New History for a New China, 1700- 2000: New Data and New Methods, P… The Hong Kong University of Science and Technology, Jul 22nd Cryptography I Stanford University, Jun 17th Case-Based Introduction to Biostatistics Johns Hopkins University, Jul 22nd Computer Networks University of Washington, Jun 24th Nutrition for Health Promotion and Disease Prevention University of California, San Francisco, Jun 24th STARTING SOON (35) Take the world's best courses, Take the world's best courses, Take the world's best courses, Take the world's best courses, online, for free. online, for free. online, for free. online, for free. What would you like to learn about? Join Join Join Join 3,920,626 3,920,626 3,920,626 3,920,626 Courserians. Courserians. Courserians. Courserians. Learn from Learn from Learn from Learn from 390 390 390 390 courses, from our courses, from our courses, from our courses, from our 83 83 83 83 partners. partners. partners. partners. How it works » How it works » How it works » How it works » National University of Singapore »
- 68. 1 2 3 4 5 NO STYLE FUNCTION & FORM PROBLEM SOLVING FRAMING
- 69. 1 2 3 4 5 NO STYLE FUNCTION & FORM PROBLEM SOLVING FRAMING
- 70. 1 2 3 4 5 NO STYLE FUNCTION & FORM PROBLEM SOLVING FRAMING
- 71. What are the problems that you are trying to solve?
- 72. The ones that create bad student experiences
- 73. Why is it so hard?
- 74. 1 We are too risk averse
- 75. Those who say failure is not an option have eliminated success as an option. Ben Chestnut CEO of MailCHIMP www.flickr.com/photos/mikeschinkel/2679510834/
- 76. When was the last time you asked yourself, what of this fails?
- 83. New culture: We take risks
- 85. Idea Take it to the boss Boss likes, adds it to Web Steering Agenda Web Steering discusses it in the next monthly meeting They have questions, and push it back You do a presentation at next monthly meeting They request a business case You prepare a business case and bring it to next monthly meeting They strike a sub-committee to plan for implementation Sub-committee schedules first meeting
- 86. 10 years later ... you now have approval to set a myspace page. Woot!
- 87. AU Student ID/User ID: Password: Login Forgot your student password Change your staff password Help for students Help for staff Contact us You are logging into: https://my.athabascau.ca/Login SECURITY NOTICE: It is very important to log out of your AU account AND shutdown your browser after using AU web services, otherwise anyone with access to the browser could use your account.
- 88. New culture: If it is good for student, we just do it.
- 89. 3 We don’t get the respect we need
- 90. Move this over there
- 91. New Culture: We value the role of web experts
- 92. How to become and expert •Destroy myths •Cite experts •Explain reason •Participate in industry •Be clear and concise but not confrontational •Communicate •Use data •Do user testing •Understand analytics •Offer training •External validation
- 93. New Culture: We know why we are doing things, and we share it.
- 94. 4 We often let the wrong people decide
- 95. Token Chart
- 96. 0 25 50 75 100 President Vice Anything Executive/Dean Director Manager Level of Understanding of the Web* Anyone with Web in their Title*totally made up data
- 97. New Culture: We trust our web professionals When U Boss Com In And Trust Hte Webby
- 99. 5 The structure is often wrong
- 101. Marketing
- 102. Marketing IT
- 103. Marketing IT Web
- 104. Subscriptions The Printer Editorial Staff
- 105. New Culture: We collaborate for the good of students.
- 106. Think outside the silo *shudders* might involve a committee
- 107. 6 The redesign cycle
- 109. We’re working on a redesign.
- 110. We’re getting ready to launch our new redesign. We’re working on a redesign.
- 111. We’re getting ready to launch our new redesign. We just launched our new redesign!!! We’re working on a redesign.
- 112. We’re getting ready to launch our new redesign. We just launched our new redesign!!! We’re working on a redesign. We wish we could do a redesign
- 113. We’re getting ready to launch our new redesign. We just launched our new redesign!!! We’re working on a redesign. We wish we could do a redesign We’re trapped in committee hell
- 114. We’re getting ready to launch our new redesign. We just launched our new redesign!!! We’re working on a redesign. We wish we could do a redesign We’re overtime and budget on a redesign We’re trapped in committee hell
- 115. We’re getting ready to launch our new redesign. We just launched our new redesign!!! We’re working on a redesign. We wish we could do a redesign We’re overtime and budget on a redesign We’re trapped in committee hell We just launched a redesign, I wish we could go back
- 116. New Culture: We make time to improve the website.
- 119. I will also accept Monday, Tuesday, Wednesday and/or Thursday
- 121. 7 We don’t understand what went right or wrong
- 122. New Culture: We try to understand our mistakes
- 123. 8 We get sucked into internal focus
- 126. New Culture: Student experience is our first concern
- 128. STUDENT EXPERIENCE DESIGN Yes, I did just use a phrase I created to establish a point
- 129. New culture: We take risks
- 130. New culture: If it is good for student, we just do it.
- 131. New Culture: We know why we are doing things, and we share it.
- 132. New Culture: We value our web professionals
- 133. New Culture: We collaborate for the good of students.
- 134. New Culture: We make time to improve the website.
- 135. New Culture: We try to understand our mistakes.
- 136. New Culture: Student experience is our first concern
- 137. Not New Culture: Be Awesome