CV of Steve Schermerhorn - Senior Project Manager | New Zealand

1. 
021-­‐911-­‐053

Steve@SteveSchermerhorn.com
http://nz.linkedin.com/in/steveschermerhorn

www.SteveSchermerhorn.com
Note:
Currently
reside
in
Hamilton,
New
Zealand.
Open
to
domestic
relocation.
S E N I O R
I T
I N F R A S T R U C T U R E
P R O J E C T
M A N A G E R
with
critical
expertise
in
deploying
scalable,
high
calibre
solutions
to
optimise
the
full
IT
estate
c a r e e r
s u m m a r y
Business
focused
data
centre
and
ICT
infrastructure
project
leader,
skilled
in
closing
the
gap
between
business
stream
requirements
and
technology
with
cost
controlled,
end-­‐to-­‐end
project
plans
and
tactical
leadership
of
responsive,
interdisciplinary
teams.
Called
upon
to
introduce
project
governance
as
the
lead
on
high
visibility,
multimillion
dollar
initiatives,
enforcing
compliance
with
PMO
standards
in
highly
regulated
and
fast
moving
environments.
Client
partner,
known
for
the
ability
to
re-­‐plot
the
strategic
direction
of
work
streams
to
align
with
changing
priorities
within
ambiguous
business
settings.
Plugged
into
the
newest
technology
as
a
cloud
computing
and
Management
Information
Systems
(MIS)
specialist,
most
recently
delivering
the
first
true
multi-­‐tenant
SharePoint
2010
platform
in
New
Zealand.
c r i t i c a l
s k i l l
s e t
• Programme/Project
Management
• Programme
Governance
• Resource
Management
• Data
Centre
Design/Migration/Ops
• Project
Documentation
• Risk
Management
• 8-­‐Figure
Budget
Management
• Change
Management
• 8-­‐Figure
Contract
Negotiations
• Quality
Control/Assurance
• Process
Optimisation
• BPO/Transition
Management
• Sales
Support/Business
Development
• Stakeholder/Vendor
Engagement
• Service
Delivery
Enhancement
p r o f e s s i o n a l
e m p l o y m e n t
h i s t o r y
SENIOR
PROJECT
MANAGER
Dimension
Data
NZ
2011
–
2012
Enlisted
by
Branch
Manager
to
turn
around
derailed,
high
exposure
programmes
of
work
ability,
abilitie s,
ach ieve,
ach ie ve d,
achievement,
accou ntability,
encompassing
cloud
computing
services
for
ICT,
marketing,
business
processes
and
enterprise
accou ntable,
achieve,
actively,
align,
aligned ,
align me nt,
analysis,
analytical,
app ropriate,
attention
to
detail,
attention
t o
follow
up,
b id,
BP O
change
for
clients
in
the
Waikato
and
Bay
of
Plenty
regions.
Reversed
negative
project
economics
transition
man agemen t,
bud get
plan ning
/
f orecasts,
bu sines s,
bu sines s
acumen,
bu sines s
development,
bu sines s
relations hip
m anagement,
through
vigilant
cost
monitoring
and
fast-­‐tracked
delivery
of
inflight
and
new
project
streams
by
capability,
capital
cost,
ch ange
management,
c lose
o ut,
coach,
coach ed,
c oaching,
c ollaboration,
collaborative,
c ommiss ionin g,
commitment
t o
continu ous
instituting
programme/project
management
rigour
with
realistic
budget
and
scheduling
improvement,
c ommu nication,
commu nication
ch anne l,
commu nications
skills,
c ompetencies,
competency,
comp lex,
c omplexity,
parameters.
Directed
three
contract
project
managers
to
deliver
with
marginal
to
zero
business
conflict
resolu tion,
c on tin uous
improvement,
c ontract
n egotiations ,
contractor,
con tractual,
c ontribute,
contribu tin g,
contribution ,
corre ctive,
disruption
by
establishing
a
strong
delivery
culture
and
push
for
performance
excellence.
cre ative
problem
solving,
c ritical
thinkin g,
c ultural,
d ivers ity
t raining
&
de velopment,
c ustomer,
c ustomer
focu s,
c ustomer
service,
c utting
edge,
data
c enter
facility
de sign,
data
c enter
migration ,
data
ce nter
ope ration,
data
Deployed
first
true
multi-­‐tenant
SharePoint
2010
platform
in
New
Zealand
that
assisted
local
and
regional
centre
facilities
design ,
data
cen tre
• migration ,
data
ce ntre
ope ration,
day
t o
day,
de al
w ith
ambigu ity,
de cision
makin g,
decision s,
delegate,
d elegatin g,
councils
to
share
services
and
reduce
costs.
de le gation,
deliver,
de liverab le,
de liverab le s,
delivery,
demon strate ,
de monstrated,
d etail
o rie nted,
d evelop,
de veloped ,
develop me nt,
diversity,
docu men tation,
docu me nted,
effe ctive
Delivered
a
$1M+
strategic
Infrastructure
as
a
Service
(IaaS)
programme
of
work
for
the
local
council,
realising
teamwork,
effectively,
empower,
• empowered,
empowermen t,
enginee r,
en gin eered,
e ngineerin g,
ensu re,
en vironment,
escalate ,
exp erience,
minimal
disruption
to
the
business
throughout
entire
12-­‐month
timeframe.
experien ced ,
exp ertise,
fe edback,
fin ancial
m anage men t,
f ocus ,
focus ed,
focu ssin g,
fore cast,
goal
se tting,
goals,
grou p,
guid ance ,
gu iding,
h ardware
procu re men t,
high
qu ality,
ide ally,
• Structured
and
introduced
cross
programme
management
governance
to
ensure
on-­‐time
project
delivery,
cost
iden tify,
implement,
implemented,
implementation,
improve ,
improved,
improvement,
influen ce,
in flu enced,
influen cing,
in frastructure,
initiated,
conscious
resource
management
as
well
as
effective
risk
and
issue
management.
initiation,
in itiative,
innovate ,
inn ovated,
inn ovation,
in novative,
integral,
integrate,
integrated,
integration ,
in ternal,
interpe rs onal,
Played
an
instrumental
role
in
expanding
revenue
streams
and
project
pipelines
as
key
technical
advisor
in
pre-­‐
issu es
m anagement,
k ey,
late ral
• thinkin g,
lead er,
leaders hip,
leadership
de velopment,
learnin g,
le arning
organ isation,
liaise,
liaison
t o
v end ors,
line
m anagemen t,
m aintain,
m anage,
sales
and
project
management
processes.
managed,
m anage men t,
m anage r,
meaningful,
m entor,
m en tored,
mentorin g,
m ethod,
m ethodologie s,
method ology,
m ethod s,
m inimal,
Reduced
project
cost
overruns
and
boosted
profitability
by
overseeing
financial
management
activities
and
minimis e,
motivate,
m otivated,
• motivational,
network,
n etworks,
ob jective,
ob jectives,
o ffshore,
on
a
regular
bas is,
op erate ,
operated ,
instituting
new
controls.
op erational,
o perationalis e,
ope rations,
op timal,
op timise,
o ral
communications ,
organ isation,
o rgan isational,
organ isational
learnin g,
organise,
organ ised,
o rgan ising,
o utcome,
Improved
customer
business
outcomes
with
a
precision
reporting
process
that
improved
visibility
for
ou tcomes ,
outsource,
outsourced,
•
stakeholders.
• Met
rigorous
client
requirements
with
the
use
of
a
strategic
project
delivery
process
and
standardised
documentation
templates.
Steve
Schermerhorn
|
Page
1
of
3

2.
PROJECT
DIRECTOR
Telecom
NZ
Ltd.
2007
–
2010
Recruited
by
Programme
Manager
to
assume
authority
over
multiple
high
profile,
mission-­‐critical
programmes
of
work.
Optimised
efficiency
of
a
10-­‐person
team
of
project
managers
while
presiding
over
the
full
range
of
technology,
marketing,
process
and
business
change
streams.
• Delivered
a
$36M
programme
of
work
for
Legacy
Lifecycle
-­‐
Power
and
Building
Services
to
replace
end-­‐of-­‐life
infrastructure,
add
resiliency
and
ensure
consistent
delivery
of
services.
• Built
and
managed
new
production
and
disaster
recovery
data
centre
facilities,
under
budget
and
on
time.
• Improved
team
financial
forecasting
and
management
activities
to
achieve
100%
of
monthly
targets
for
programme
delivery
and
facilitate
additional
capital
to
be
brought
forward
for
additional
project
deliverables.
• Implemented
new
chilled
water/process
cooling
infrastructure
and
resiliency
capability
solutions
to
ensure
consistent
delivery
of
services.
• Enhanced
client
relationships
and
communications
via
continuous
stakeholder
engagement
and
project
reporting.
• Introduced
new
approaches
to
strategic
separation
of
Directory
Assistance
services
that
resulted
in
separation
from
Telecom
at
reduced
cost
to
the
client.
• Guided
and
transitioned
a
$5M
enterprise
programme
of
work
to
provide
single
sign-­‐on
and
identity
services.
• Raised
the
level
of
service
deliverables
by
instituting
a
streamlined
project
delivery
process.
PROGRAMME
MANAGER
EDS
2004
–
2007
Hired
to
provide
pivotal
support
for
Senior
Client
Delivery
Executives,
Programme
Directors
and
Business
Owners.
Planned,
directed
and
co-­‐organised
cross-­‐functional
project
team
activities
to
manage
and
roll
out
interrelated
programmes
of
work
and
projects
from
contract/proposal
initiation
to
final
operational
stage.
Headed
all
programme/project
components
including
budget,
risk
management,
staffing,
subcontractor
and
vendor
engagement.
• Steered
a
$4.8M,
four-­‐phase
programme
of
work
to
transition
and
integrate
a
new
multi-­‐national
banking
client
into
EDS’
Item
Image
Processing
(IIP)
Cheque
Processing
service
delivery
model
by
required
client
date.
• Transitioned
multinational
banking
client’s
cheque
processing
operations
into
the
EDS
service
delivery
model
by
required
delivery
date,
hired
and
trained
150
new
staff
to
support
additional
workload
in
EDS’
Service
Centres.
• Established
two
facilities
management
operations
within
EDS
Service
Centres
to
achieve
early
client
site
closure,
reduce
costs
and
meet
client
corporate
directives
while
minimising
service
delivery
risk
exposure
for
large
banking
client.
• Rolled
out
Situation
Management
Office
to
address
service
delivery
issues
that
upgraded
BPO
customer
service
delivery.
• Managed
desktop
services
programme
of
work
roadmap
for
implementation
of
a
common
desktop
environment
for
12,000
employees
in
New
Zealand
and
Australia,
resulting
in
significantly
enhanced
communications
and
information-­‐sharing
capabilities.
• Successfully
deployed
the
largest
Exchange
2003
high
availability
cluster
environment
in
the
Southern
Hemisphere,
refining
mail
system
performance
and
efficiency.
PROJECT
MANAGER
/
SENIOR
INFRASTRUCTURE
SPECIALIST
EDS
2001
–
2004
Reporting
to
Senior
Client
and
Service
Delivery
Account
Executives,
provided
telecommunications
service
delivery
to
MCI/WorldCom
and
specific
subsidiary,
Avantel
Mexico.
Scoped
and
developed
add-­‐on
business
opportunities,
identified
additional
cost
savings
and
participated
in
budget
efficiencies
projects
to
reduce
costs
to
MCI/WorldCom
clients
and
subsidiaries.
• Created
and
managed
the
EDS/MCI
WorldCom
Billing
Corrections
Processes
and
issues
management
items
to
successful
resolution.
• Negotiated
USD
$15M
contract
add-­‐on
mainframe
business
for
EDS.
• Designed,
developed
and
administered
Account
Executive
Enterprise
Project
Tracking
System
providing
more
efficient
status
reporting.
• Participated
in
the
redevelopment,
restructuring
and
renegotiation
of
EDS
IT
outsourcing
contractual
documents,
amendments
and
statements
of
work
for
service
delivery,
enabling
MCI/WorldCom
to
emerge
from
bankruptcy
proceedings
and
retaining
the
business
for
EDS.
• Managed
a
team
of
6
infrastructure
professionals
to
develop
alternative
technical
solutions
for
optical
storage
system
to
increase
and
broaden
storage
capacity
services
with
no
extra
cost
to
the
client.
Steve
Schermerhorn
|
Page
2
of
3

3.
PROJECT
MANAGER
/
TRANSFORMATION
PROJECTS
EDS
1999
–
2001
Led
a
team
of
18
project
managers
and
support
staff
tasked
with
deploying
data
centre
contractual
deliverables,
transformation
projects
and
customer
services
to
a
large
telecommunications
client.
Reported
to
Client
Delivery
Account
Executives
and
Transition
Manager.
• Orchestrated
a
strategic
corporate
data
centre
consolidation
and
client
migration
programme
closing
redundant
facilities
and
reducing
costs
by
$36M
over
3
years.
• Established
technology
refreshment
programme
for
telecommunications
infrastructure,
resulting
in
regular
new
technology
implementation
business
for
the
enterprise.
• Developed
site
consolidation
and
operations
strategies,
enabling
automated
and
more
efficient
data
centre
operations.
• Implemented
technology
upgrade
projects
for
mainframe
and
midrange
hardware
platforms,
removing
obsolete
and
out-­‐of-­‐date
technologies.
• Managed
cost
centre
financials
including
technology
capital
expenditure
and
operating
expense
to
meet
plan
and
corporate
financial
objectives.
• Recruited,
trained
and
managed
project
staff
and
administered
compensation
and
people-­‐care
initiatives
to
corporate
standards
and
requirements.
a d d i t i o n a l
c a r e e r
h i s t o r y
Infrastructure
Consolidation
Project
Manager
/
Sales
&
Bid
Team
Support
1996
–
1999
EDS
Senior
Business
Analyst
1994
–
1996
EDS
Contract
Negotiator
/
Procurement
Specialist
1989
–
1994
EDS
Hardware
Planning
Specialist
/
Facilities
Design
1986
–
1989
EDS
e d u c a t i o n ,
a c c r e d i t a t i o n s
a n d
a f f i l i a t i o n s
• BSBA
–
Emphasis
in
Management
Information
Systems
(MIS),
University
of
Nebraska
at
Kearney
• PMP
Certification
Candidate,
Project
Management
Institute
New
Zealand
(Hamilton
&
Wellington
Branches)
• ESI
for
Project
Management
and
Risk
Management,
2007
–
2008,
The
George
Washington
University
–
School
of
Business
• Activities,
Societies
&
Group
Memberships:
PMI
NZ,
NZ
Project
Managers,
Programme
Managers
/
Directors,
PMO
Linked,
Project
Leadership
and
Management,
ICT
Project
Management,
Telecommunications,
International
Association
for
Project,
Programme
and
Product
Management,
Data
Centre
Generals,
LION500
Open
Networkers,
Procurement
of
IT
&
Telecom,
Procurement
Professionals,
Diversity
Professionals,
NZ
Business
&
Professional
Network.
c o n t a c t
(
021-­‐911-­‐041
*
Steve@SteveSchermerhorn.com
http://nz.linkedin.com/in/steveschermerhorn

www.SteveSchermerhorn.com
Note:
Currently
reside
in
Hamilton,
New
Zealand.
Open
to
domestic
relocation.
Steve
Schermerhorn
|
Page
3
of
3