1. PROFILE:
Dedicated, professional, strategic, and energetic leader providing HR support to all levels of the
Corporate Division and the Operation. Previous experience includes directly supervising a large
workforce in a unionized environment, leading both management and non-management teams.
Experience also includes Training, Employee Relations, Benefits, Conflict Resolution, Equal Employment
Opportunity laws and regulations, Affirmative Action Plans, and Family and Medical Leave Act, to
ensure compliance with company policy. Partnered with Diversity to promote diversity and inclusion
including but not limited to LGBT socials, Aviation Career Days for students, Fair Employment Practices
investigation/grievances and Cultural Celebrations.
PROFESSIONAL EXPERIENCE:
United Airlines, Los Angeles, California
Director of Human Resources, July 2011 - Present
• Responsible for providing HR support to the Inflight Western Region – LAX, SFO, IAH, DEN,
SEA, LAS flight attendant bases. International flight attendant bases include Narita, Hong Kong,
Guam, and Hawaii.
• Manage a team of two direct reports who also provide HR support to the Inflight Western Region.
• Interface and maintain a working relationship with Los Angeles airport management and HR
counterparts.
• Investigate all Harassment, Discrimination, ADA, EEOC, and violations of Title VII issues
involving and regarding any/all Inflight employees of the Western Region.
• Assist in the administration of all HR initiatives (i.e., Performance Management, AIP, Benefit
Enrollment, Dependent Certification, Pass Travel policy, etc.).
Continental Airlines, Corporate Headquarters, Houston, Texas
Sr. Manager Employee Service, April 2008 – July 2011
• Maintained open communication with suppliers/vendors who managed the Company Store and the
Corporate Relocation contracts/agreements.
• Managed all aspects related to the daily responsibilities of Continental’s Company Store operation.
• Managed team of two that were responsible for all employee Corporate Relocation moves and/or
transfers, both domestic and international.
• Managed team of two who were responsible for the operation of Continental’s We Care financial
assistance organization which included the receipt and approval of employee applications.
• Managed all aspects related to the daily direct supervision of team of four HR Receptionists.
Continental Airlines, Corporate Headquarters, Houston, Texas
Manager Corporate Human Resources, February 2007 – April 2008
• Provided HR support to all levels of the Corporate Division with particular emphasis in the areas of
Employee Relations, Staffing, Career Planning consultation, Performance Management, Progressive
Discipline, FMLA and other employee related matters.
• Provided technical expertise regarding application of corporate guidelines and policies.
• Analyzed complex situations and proactively identified possible solutions and/or alternatives.
• Addressed, investigated and assisted in resolving employee issues.
• Supported and implemented HR strategies, programs and corporate initiatives to the field.
• Proactive in identifying the needs of corporate employees and Business Partners.
• Managed all aspects related to the daily direct supervision of team of four HR Receptionists.
• Provided Diversity Training and Benefit Plans training to new hire employees.