Đào tạo nguồn nhân lực

1. Quản trị nguồn
nhân lực
TENTH EDITON
© 2003 Southwestern College Publishing. All rights reserved.
PowerPoint Presentation
by Charlie Cook
SECTION 3
Training and
Developing
Human
Resources
Robert L. Mathis  John H. Jackson
Đào tạo nguồn nhân lực

2. © 2002 Southwestern College Publishing. All rights reserved. 9–2
Baín cháút cuía âaìo taûo
 Âaìo taûo
– Tiãún trçnh maì nhåì âoï nhán viãn coï âæåüc khaí
nàng giuïp âåî trong viãc âaût âæåüc caïc muûc
tiãu täø chæïc.
– Ngæåìi sæí duûng lao âäüng tiãu täún 60 tyí USD
cho âaìo taûo haìng nàm.
 Tçnh huäúng(phaûm vi) âaìo taûo
– Tênh caûnh tranh cuía täø chæïc vaì âaìo taûo
• Âaìo taûo laìm cho täø chæïc coï khaí nàng caûnh tranh
hån
• Âaìo taûo giuïp quy trç nhæîng nhán viãn gioíi
• Âaìo taûo khäng coìn laì khoaín càõt giaím âáöu tiãn
trong thåìi kyì kinh doanh sa suït.

3. © 2002 Southwestern College Publishing. All rights reserved. 9–3
Phaûm vi cuía âaìo taûo
 Âaìo taûo nhæ laì nguäön doanh thu
– Viãûc âaìo taûo âënh hæåïng marketing våïi saín
pháøm coï thãø âoïng goïp pháön quan troüng vaìo
doanh thu cuía täø chæïc.
 Têch håüp thaình têch cäng viãûc, âaìo taûo
vaì viãûc hoüc
– Âaìo taûo dëch chuyãøn tæì “ saït cäng viãûc” âãún
âaût âæåüc viãûc hoüc thæûc sæû.
– Âaìo taûo sæí duûng nhæîng váún âãö cuía cuäüc
säúng thæûc nhàòm gia tàng viãûc hoüc cuía nhán
viãn

4. © 2002 Southwestern College Publishing. All rights reserved. 9–4
Tæ váún thaình têch

5. © 2002 Southwestern College Publishing. All rights reserved. 9–5
Traïch nhiãûm cuía caïc bäü pháûn âäúi våïi
hoaût âäüng âaìo taûo
 Bäü pháûn nguäön nhán
læûc
– Chuáøn bë trang thiãút bë
vaì taìi liãûu cho âaìo taûo
kyî nàng
– Âiãöu phäúi caïc näù læûc
âaìo taûo
– Thæûc hiãûn vaì quaín lyï
caïc hoaût âäüng ngoaìi
nåi laìm viãûc
– Phäúi håüp kãú hoaûch
nghãö nghiãûp vaì nhæîng
näù læûc phaït triãøn
– Cung cáúp âáöu vaìo vaì
âiãöu kiãûn cho phaït
triãøn täø chæïc
 Nhaì quaín trë
– Cung cáúp caïc thäng tin
kyî thuáût
– Kiãøm tra, giaïm saït nhu
cáöu âaìo taûo
– Thæûc hiãûn vaì giaïm
saït âaìo taûo taûi nåi laìm
viãûc
– Tham gia trong caïc näù
læûc thay âäøi täø chæïc

6. © 2002 Southwestern College Publishing. All rights reserved. 9–6
Kãút näúi chiãún læåüc kinh doanh vaì chiãún læåüc
âaìo taûo
Source: Based on ideas from Lisa A. Burke and Joseph V. Wilson III.
Chiãún
læåüc
kinh
doanh
Chiãún
læåüc
vaì
hoaût
âäüng
âaìo
taûo
Chiãún læåüc âaìo
taûo
Phaït triãøn khaí nàng
cuía nhán viãn
Khuyãún khêch sæû
thay âäøi
Âäüng viãn viãûc hoüc
liãn tuûc
Taûo ra/chia seí kiãún
thæïc

7. © 2002 Southwestern College Publishing. All rights reserved. 9–7
Nhæîng khaïi niãûm vãö chiãún læåüc
kinh doanh cå baín
 Dáùn âaûo chi phê
– Cäú gàõng gia tàng thë pháön bàòng caïch táûp
trung vaìo chi phê tháúp cuía saín pháøm hoàûc
dëch vuû cuía cäng ty, so saïnh våïi âäúi thuí caûnh
tranh.
 Dë biãût hoaï
– Cäú gàõng laìm cho saín pháøm hoàûc dëch vuû
khaïc biãût caûnh tranh våïi âäúi thuí trong ngaình
vãö cháút læåüng, dëch vuû, cäng nghãû hoàûc
nháûn thæïc phán biãût.

8. © 2002 Southwestern College Publishing. All rights reserved. 9–8
Tiãún trçnh âaìo taûo

9. © 2002 Southwestern College Publishing. All rights reserved. 9–9
Nguäön âaìo
taûo âaïnh giaï
nhu cáöu

10. © 2002 Southwestern College Publishing. All rights reserved. 9–10
Thiãút láûp muûc tiãu âaìo taûo
 Phán têch khoaíng caïch, thiãúu huût
– Khoaíng caïch giæîa mäüt bãn laì thæûc traûng
cuía täø chæïc vaì nàng læûc cuía nhán viãn våïi
mäüt bãn laì noï cáön.
 Caïc loaûi muûc tiãu âaìo taûo
– Kiãún thæïc: phäø biãún thäng tin nháûn thæïc vaì
caïc chi tiãút cho ngæåìi âaìo taûo.
– Kyî nàng: thiãút láûp, taûo ra sæû thay âäøi haình
vi maì cäng viãûc âæåüc thæûc hiãûn.
– Thaïi âäü: taûo ra såí thêch vaì nháûn thæïc vãö
táöm quan troüng cuía âaìo taûo.

11. © 2002 Southwestern College Publishing. All rights reserved. 9–11
Caïc yãúu täú cáúu thaình âaìo taûo

12. © 2002 Southwestern College Publishing. All rights reserved. 9–12
Kiãún thæïc: táûp trung âaìo taûo
 Sæû sàôn saìng cuía ngæåìi hoüc
– Khaí nàng hoüc
• Ngæåìi hoüc phaíi coï nhæîng kyî nàng cå baín
•Sæû sàôn sang cuía ngæåìi âæåüc âaìo taûo
– Âäüng viãn hoüc
• Ngæåìi hoüc phaíi mong muäún vaì quyï troüng
âaìo taûo
– Tæû tin
• Ngæåìi hoüc phaíi tin ràòng hoüc
coï thãø hoüc mäüt caïch hiãûu quaí
näüi dung cuía âaìo taûo

13. © 2002 Southwestern College Publishing. All rights reserved. 9–13
Caïc caïch thæïc hoüc
Caïc nguyãn tàõc hoüc cuía ngæåìi træåíng thaìn
Cáön phaíi biãút taûi sao hoü hoüc.
Cáön phaíi tæû âënh hæåïng.
Mang laûi kinh nghiãûm liãn quan âãún cäng viãûc vaìo tiãún trç
Aïp duûng caïch tiãúp cáûn giaíi quyãút váún âãö.
Âæåüc âäüng viãn båíi caïc nhán täú cäú hæîu vaì bãn ngoaìi

14. © 2002 Southwestern College Publishing. All rights reserved. 9–14
Kiãún thæc( viãûc hoüc): haình vi
 Mä hçnh haình vi
– Sao cheïp haình vi cuía mäüt ngæåìi khaïc bàòng
caïch quan saït caïch thæïc ngæåìi khaïc giaíi
quyãút váún âãö.
 Cuíng cäú
– Moüi ngæåìi coï khuynh hæåïng làûp laûi nhæîng
haình vi âæåüc tæåíng thæåíng vaì traïnh nhæîng
haình vi bë træìng phaût.
 Sæû cäng nháûn tæïc thåìi
– Cuíng cäú vaì phaín häöi laì hiãûu quaï nháút khi
noï âæåüc thæûc hiãûn ngay tæïc thåìi sau khi âaìo
taûo

15. © 2002 Southwestern College Publishing. All rights reserved. 9–15
Hoüc : caïc loaûi âaìo taûo
Âaìo taûo phat triãøn
vaì âäøi måïi
Âaìo taûo bàõt buäüc vaì
âaìo taûo thæåìng xuyãn
Âaìo taûo cäng viãûc
/kyî thuáût
Âaìo taûo giaíi quyãút
váún âãö
Caïc loaûi
âaìo taûo

16. © 2002 Southwestern College Publishing. All rights reserved. 9–16
Âënh hæåïng: âaìo taûo cho nhán viãn måïi
Kãút quaí cuía âiûnh hæåïng täút
Sæû cháúp nháûn
cuía âäöng nghiãûp
Áún tæåüng täút
Cung cáúp
thäng tin
Xaî häüi hoaï
vaì häüi nháûp
Thaình têch
vaì hiãûu suáút

17. © 2002 Southwestern College Publishing. All rights reserved. 9–17
Häüi nháûp nhán viãn måïi hiãûu quaí
Chuáøn bë nhán viãn måïi
Cán nhàõc âãún ngæåìi cäú váún
Sæí duûng baín liãût kã âënh hæåïng
Cover needed information
Present information effectively
Avoid information overload
Evaluation and follow-up

18. © 2002 Southwestern College Publishing. All rights reserved. 9–18
Cán nhàõc vãö âaìo taûo
 Baín cháút quaí âaìo taûo
 Váún âãö chênh
 Säú læåüng hoüc viãn
 Caï nhán hay nhoïm
 Tæû hoüc hay hæåïng dáùn
 Nguäön âaìo taûo
 Chi phê
 Vë trê âëa lyï
 Thåìi gian

19. © 2002 Southwestern College Publishing. All rights reserved. 9–19
Âaìo taûo bãn trong
 Âaìo taûo phi chênh thäúng
– Âaìo taûo xaíy ra thäng qua sæû tæång taïc giæîa
caïc nhán viãn.
 Âaìo taûo taûi nåi laìm viãûc (OJT)
– Nhæîng váún âãö våïi OJT
• Ngæåìi âaìo taûo keïm khaí nàng
• Sæû phaï våî cäng viãûc thæåìng xuyãn
• Nhæîng thoïi quen xáúu hoàûc khäng chênh xaïc seî
âæåüc hoüc

20. © 2002 Southwestern College Publishing. All rights reserved. 9–20
Caïc giai âoaûn âaìo taûo taûi nåi laìm viãûc
Figure 9–8

21. © 2002 Southwestern College Publishing. All rights reserved. 9–21
Âaìo taûo bãn ngoaìi
 Lyï do cho âaìo taûo bãn ngoaìi
– Êt täún keïm hån outsource training
– Insufficient time to develop training
– Lack of expertise
– Advantages of interacting with outsiders
 E-Learning: Training Online

22. © 2002 Southwestern College Publishing. All rights reserved. 9–22
Caïc phæång phaïp âaìo taûo
Âaìo taûo tæì xa
Âaìo taûo håüp
taïc
Ngæåìi hæåïng
dáùn
Phoìng hoüc
Cäng nghãû vaì
âaìo taûo
Phæång
phaïp âaìo
taûo

23. © 2002 Southwestern College Publishing. All rights reserved. 9–23
Cáúp âäü âaïnh giaï âaìo taûo
Figure 9–11

24. © 2002 Southwestern College Publishing. All rights reserved. 9–24
giai âoaûn âaïnh giaï
Bäún cáúp âäü cuía âaïnh giaï âaìo taûo
Distribute and analyze questionnaires
LEVEL 1
Evaluate Reactions
- Did the trainees like the program, the
trainers, the facilities?
- Did they think the course was useful?
- What improvements can they suggest?

25. © 2002 Southwestern College Publishing. All rights reserved. 9–25
The Evaluation Phase
Fig 9.8 Four Levels of Training Evaluation
Distribute and analyze questionnaires
LEVEL 1
Evaluate Reactions
- Did the trainees like the program, the
trainers, the facilities?
- Did they think the course was useful?
- What improvements can they suggest?
Administer
- Written tests
- Performance Tests
- Graded simulations
LEVEL 2
Evaluate Learning
- To What extent do trainees have greater
knowledge or skills after the training
program than they did before?

26. © 2002 Southwestern College Publishing. All rights reserved. 9–26
The Evaluation Phase
Fig 9.8 Four Levels of Training Evaluation (Continued)
Collect performance data from
- Superior
- Peer
- Client
- Subordinate
LEVEL 3
Evaluate Behavior
- Are trainees behaving differently
on the job after training?
- Are they using skills and knowledge
they learned in training?

27. © 2002 Southwestern College Publishing. All rights reserved. 9–27
The Evaluation Phase
Fig 9.8 Four Levels of Training Evaluation (Continued)
Measure
- Accidents
- Quality
- Productivity
- Turnover
- Morale
- Costs
- Profits
LEVEL 4
Evaluate Results
- Is the organization or unit better
because of training?
Collect performance data from
- Superior
- Peer
- Client
- Subordinate
LEVEL 3
Evaluate Behavior
- Are trainees behaving differently
on the job after training?
- Are they using skills and knowledge
they learned in training?

28. © 2002 Southwestern College Publishing. All rights reserved. 9–28
Cán bàòng giæîa låüi êch vaì chi phê cuía âaìo taûo
Figure 9–12