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patient right

  1. 1. Patient and Family Right Managing Patient & Family Rights and Responsibilities
  2. 2. O b j e c t i v e 1- to fulfill the ethical commitment of HMG to the rights and responsibilities of its community and patients/ families. 2- to achieve both total customer satisfaction and compliance with the highest international standards of health care
  3. 3. H o w t o a c h i e v e o u r t a r g e t  all staff must follow the HMG Policy.  each and every staff shall be aware of patients Bill of Rights and responsibilities.  working cooperatively .  believe in our capabilities.  Pateint care is the optimum goal
  4. 4. P a t i e n t s & F a m i l y B i l l o f R i g h t sThis Bill of Rights includes but is not limited to  Privacy for all examinations, procedures, and treatment.  Identification and respect of Patient value and beliefs.  Confidentiality of Patient information.  Patient’s Right to access of care
  5. 5. G e n e r a l M a n a g e r & M e d i c a l D i r e c t o r R o l e  Allocate all resources required to implement HMG Policy throughout the hospital.  Address the approved Patient & Family Bill of Right & Responsibilities to all the coordinators of the departments / Units
  6. 6. O P D R e c e p t i o n i s t / A d m i s s i o n O f f i c e R o l e All shall hand a copy of HMG (Bill of Patient & Family Right & Responsibilities) to each and every patient on registration or admission respectively .  Concern Healthcare Worker shall ensure that patients are informed about their rights and responsibilities in a manner they can understand .
  7. 7. Quality Improvement Role • Shall send a copy of the Bill of Patient Rights & Responsibilities to all the staff on their internal E-Mail HR Role • Shall include the Bill of Patient Rights & Responsibilities in the general orientation program for all newly assigned employee
  8. 8. Patient Service Role • Shall ensure that the Bill of Patient Rights & Responsibilities are available to patients and families at all times. Education Department Role • Shall provide all staff training and education on the Bill of Patient Rights & Responsibilities
  9. 9. A l l H M G S t a f f R o l e • Shall read and understand their responsibilities in protecting patients and family rights. • Shall be able to explain their responsibilities. • Shall implement general principles of patients rights which include and not limited to :  Respect All patients.  Respecting patient’s Cultural, Psychosocial, Spiritual, Religion, Race, Sex, Nationality and personal Values and Believes .
  10. 10. A l l H M G S t a f f R o l e  Respecting the Privacy of the patient, and not expose any unnecessarily parts of body during procedures or treatment.  Providing correct information about the treated doctors regarding the identity and professional status.  Respecting Patient’s Right for pain assessment and management.  Keep Patient information confidential from public.  Respect the Patient Complain, do not neglect the patient demand.
  11. 11. A l l H M G S t a f f R o l e  Allow patient to submit verbal or written complain with no effect of the quality of the provided care.  Allow patient refuse to talk to any individual that has no relation with the care provided.  protect the patient from any verbal abuse by Physicians, Nurses, or any other staff.  Provide the patient with complete medical report with accurate check up results.
  12. 12. HMG Policy (HMG/RYN/PFR/002)

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