Patient and Family RightManaging Patient &Family Rights andResponsibilities
O b j e c t i v e1- to fulfill the ethical commitment ofHMG to the rights andresponsibilities of its community andpatients/ families.2- to achieve both total customersatisfaction and compliance with thehighest international standards ofhealth care
H o w t o a c h i e v eo u r t a r g e t all staff must follow the HMG Policy. each and every staff shall be aware ofpatients Bill of Rights and responsibilities. working cooperatively . believe in our capabilities. Pateint care is the optimum goal
P a t i e n t s &F a m i l y B i l l o fR i g h t sThis Bill of Rights includes but is not limited to Privacy for all examinations, procedures, andtreatment. Identification and respect of Patient value and beliefs. Confidentiality of Patient information. Patient’s Right to access of care
G e n e r a l M a n a g e r &M e d i c a l D i r e c t o rR o l e Allocate all resources required to implement HMGPolicy throughout the hospital. Address the approved Patient & Family Bill of Right& Responsibilities to all the coordinators of thedepartments / Units
O P DR e c e p t i o n i s t /A d m i s s i o n O f f i c eR o l e All shall hand a copy of HMG (Bill of Patient &Family Right & Responsibilities) to each and everypatient on registration or admission respectively . Concern Healthcare Worker shall ensure thatpatients are informed about their rights andresponsibilities in a manner they can understand .
Quality Improvement Role• Shall send a copy of the Billof Patient Rights &Responsibilities to all thestaff on their internal E-MailHR Role• Shall include the Bill ofPatient Rights &Responsibilities in thegeneral orientation programfor all newly assignedemployee
Patient Service Role• Shall ensure that the Bill ofPatient Rights &Responsibilities areavailable to patients andfamilies at all times.Education Department Role• Shall provide all stafftraining and education onthe Bill of Patient Rights &Responsibilities
A l l H M G S t a f fR o l e• Shall read and understand their responsibilities inprotecting patients and family rights.• Shall be able to explain their responsibilities.• Shall implement general principles of patients rightswhich include and not limited to : Respect All patients. Respecting patient’s Cultural, Psychosocial,Spiritual, Religion, Race, Sex, Nationality andpersonal Values and Believes .
A l l H M G S t a f fR o l e Respecting the Privacy of the patient, and notexpose any unnecessarily parts of body duringprocedures or treatment. Providing correct information about the treateddoctors regarding the identity and professional status. Respecting Patient’s Right for pain assessment andmanagement. Keep Patient information confidential from public. Respect the Patient Complain, do not neglect thepatient demand.
A l l H M G S t a f fR o l e Allow patient to submit verbal or written complainwith no effect of the quality of the provided care. Allow patient refuse to talk to any individual thathas no relation with the care provided. protect the patient from any verbal abuse byPhysicians, Nurses, or any other staff. Provide the patient with complete medical reportwith accurate check up results.