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Part A: Create a bank account class. The private data members
include an dollarsPart, centsPart and interestRate .
The functions in the class include a function to set the private
data members (setValues), a function to give value to the
private
data members (input) and a function to display the private data
members (output).
Part B:Write the definitions for the three functions.
Part C: Create a main function.In the main function create two
objects of the BankAccount class named checking and savings.
Call the input function to give values to the private data
members
as follows: checking one dollar, 99 cents and 13% interest rate;
savings five dollars, 45 cents and 12% interest rate.
Output the value for checking and savings.
Use the setValues function to change the checking values to
one
dollar, 30 cents and 10% interest rate.
Output the value for checking.
PROJECT
MANAGEMENT
THE MANAGERIAL PROCESS 7E
ERIK W. LARSON
CLIFFORD F. GRAY
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Project
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The Managerial Process Seventh Edition
Erik W. Larson
Clifford F. Gray
Oregon State University
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PROJECT MANAGEMENT: THE MANAGERIAL PROCESS,
SEVENTH EDITION
Published by McGraw-Hill Education, 2 Penn Plaza, New York,
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Erik W. Larson
ERIK W. LARSON is professor of project management at the
College of Business,
Oregon State University. He teaches executive, graduate, and
undergraduate courses
on project management and leadership. His research and
consulting activities focus on
project management. He has published numerous articles on
matrix management,
product development, and project partnering. He has been
honored with teaching
awards from both the Oregon State University MBA program
and the University of
Oregon Executive MBA program. He has been a member of the
Portland, Oregon,
chapter of the Project Management Institute since 1984. In 1995
he worked as a Ful-
bright scholar with faculty at the Krakow Academy of
Economics on modernizing
Polish business education. He was a visiting professor at
Chulalongkorn University in
Bangkok, Thailand, and at Baden-Wuerttemberg Cooperative
State University in Bad
Mergentheim, Germany. He received a B.A. in psychology from
Claremont McKenna
College and a Ph.D. in management from State University of
New York at Buffalo. He
is a certified project management professional (PMP) and Scrum
Master.
Clifford F. Gray
CLIFFORD F. GRAY is professor emeritus of management at
the College of Busi-
ness, Oregon State University. He has personally taught more
than 100 executive
development seminars and workshops. Cliff has been a member
of the Project Man-
agement Institute since 1976 and was one of the founders of the
Portland, Oregon,
chapter. He was a visiting professor at Kasetsart University in
Bangkok, Thailand, in
2005. He was the president of Project Management
International, Inc. (a training and
consulting firm specializing in project management) 1977–2005.
He received his B.A.
in economics and management from Millikin University, M.B.A.
from Indiana Univer-
sity, and doctorate in operations management from the College
of Business, University
of Oregon. He is certified Scrum Master.
About the Authors
vii
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“Man’s mind, once stretched by a new idea, never regains
its original dimensions.”
Oliver Wendell Holmes, Jr.
To my family, who have always encircled me with love
and encouragement—my parents (Samuel and
Charlotte), my wife (Mary), my sons and their wives
(Kevin and Dawn, Robert and Sally) and their children
(Ryan, Carly, Connor and Lauren).
C.F.G.
“We must not cease from exploration and the end of all
exploring will be to arrive where we began and to know the
place for the first time.”
T. S. Eliot
To Ann, whose love and support have brought out the
best in me. To our girls Mary, Rachel, and Tor-Tor for
the joy and pride they give me. And to our grandkids,
Mr. B, Livvy, and Xmo, whose future depends upon
effective project management. Finally, to my muse,
Neil—Walk on!
E.W.L
viii
Our motivation in writing this text continues to be to provide a
realistic, socio-technical
view of project management. In the past, textbooks on project
management focused
almost exclusively on the tools and processes used to manage
projects and not the
human dimension. This baffled us since people not tools
complete projects! While we
firmly believe that mastering tools and processes is essential to
successful project
management, we also believe that the effectiveness of these
tools and methods is
shaped and determined by the prevailing culture of the
organization and interpersonal
dynamics of the people involved. Thus, we try to provide a
holistic view that focuses
on both of these dimensions and how they interact to determine
the fate of projects.
The role of projects in organizations is receiving increasing
attention. Projects are
the major tool for implementing and achieving the strategic
goals of the organization.
In the face of intense, worldwide competition, many
organizations have reorganized
around a philosophy of innovation, renewal, and organizational
learning to survive.
This philosophy suggests an organization that is flexible and
project driven. Project
management has developed to the point where it is a
professional discipline having its
own body of knowledge and skills. Today it is nearly impossible
to imagine anyone at
any level in the organization who would not benefit from some
degree of expertise in
the process of managing projects.
Audience
This text is written for a wide audience. It covers concepts and
skills that are used by
managers to propose, plan, secure resources, budget, and lead
project teams to suc-
cessful completions of their projects. The text should prove
useful to students and
prospective project managers in helping them understand why
organizations have
developed a formal project management process to gain a
competitive advantage.
Readers will find the concepts and techniques discussed in
enough detail to be imme-
diately useful in new-project situations. Practicing project
managers will find the text
to be a valuable guide and reference when dealing with typical
problems that arise in
the course of a project. Managers will also find the text useful
in understanding the
role of projects in the missions of their organizations. Analysts
will find the text useful
in helping to explain the data needed for project implementation
as well as the opera-
tions of inherited or purchased software. Members of the
Project Management Insti-
tute will find the text is well structured to meet the needs of
those wishing to prepare
for PMP (Project Management Professional) or CAPM
(Certified Associate in Project
Management) certification exams. The text has in-depth
coverage of the most critical
topics found in PMI’s Project Management Body of Knowledge
(PMBOK). People at
all levels in the organization assigned to work on projects will
find the text useful not
only in providing them with a rationale for the use of project
management processes
but also because of the insights they will gain on how to
enhance their contributions to
project success.
Our emphasis is not only on how the management process
works, but more impor-
tantly, on why it works. The concepts, principles, and
techniques are universally
Preface
ix
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x Preface
applicable. That is, the text does not specialize by industry type
or project scope.
Instead, the text is written for the individual who will be
required to manage a variety
of projects in a variety of different organizational settings. In
the case of some small
projects, a few of the steps of the techniques can be omitted, but
the conceptual frame-
work applies to all organizations in which projects are
important to survival. The
approach can be used in pure project organizations such as
construction, research orga-
nizations, and engineering consultancy firms. At the same time,
this approach will
benefit organizations that carry out many small projects while
the daily effort of deliv-
ering products or services continues.
Content
In this and other editions we continue to try to resist the forces
that engender scope creep
and focus only on essential tools and concepts that are being
used in the real world. We
have been guided by feedback from practitioners, teachers, and
students. Some changes
are minor and incremental, designed to clarify and reduce
confusion. Other changes are
significant. They represent new developments in the field or
better ways of teaching
project management principles. Below are major changes to the
seventh edition.
∙ Learning objectives have been established for each chapter and
the corresponding
segment has been marked in the text.
∙ Chapter 16 Oversight has been eliminated and critical
information on project matu-
rity models is now part of Chapter 14.
∙ Chapter 18 Project Management Career Paths has been
eliminated and essential
information from this chapter is now in Chapter 1.
∙ A new set of network exercises have been developed for
Chapter 6.
∙ A new set of crashing exercises have been developed for
Chapter 9 which introduce
crashing concepts in a developmental way.
∙ The Chapter 2 Appendix on Request for Proposal is now part
of Chapter 12.
∙ Terms and concepts have been updated to be consistent with
the sixth edition of the
Project Management Body of Knowledge (2015).
∙ New student exercises and cases have been added to chapters.
∙ The Snapshot from Practice boxes feature a number of new
examples of project
management in action as well as new Research Highlights that
continue to promote
practical application of project management.
∙ The Instructor’s Manual contains a listing of current YouTube
videos that corre-
spond to key concepts and Snapshots from Practice.
Overall the text addresses the major questions and challenges
the authors have
encountered over their 60 combined years of teaching project
management and con-
sulting with practicing project managers in domestic and
foreign environments. These
questions include: What is the strategic role of projects in
contemporary organiza-
tions? How are projects prioritized? What organizational and
managerial styles will
improve chances of project success? How do project managers
orchestrate the complex
network of relationships involving vendors, subcontractors,
project team members,
senior management, functional managers, and customers that
affect project success?
What factors contribute to the development of a high-
performance project team? What
project management system can be set up to gain some measure
of control? How do
managers prepare for a new international project in a foreign
culture?
Preface xi
Project managers must deal with all these concerns to be
effective. All of these
issues and problems represent linkages to an integrative project
management view.
The chapter content of the text has been placed within an
overall framework that inte-
grates these topics in a holistic manner. Cases and snapshots are
included from the
experiences of practicing managers. The future for project
managers appears to be
promising. Careers will be determined by success in managing
projects.
Student Learning Aids
Student resources include study outlines, online quizzes,
PowerPoint slides, videos,
Microsoft Project Video Tutorials and web links. These can be
found in Connect.
Acknowledgments
We would like to thank Scott Bailey for building the end-of-
chapter exercises for
Connect and Tracie Lee for reviewing them; Pinyarat
Sirisomboonsuk for revising
the PowerPoint slides; Oliver F. Lehmann for providing access
to PMBOK study
questions; Ronny Richardson for updating the Instructor’s
Manual; Angelo Serra for
updating the Test Bank; and Pinyarat Sirisomboonsuk for
providing new Snapshot
from Practice questions.
Next, it is important to note that the text includes contributions
from numerous stu-
dents, colleagues, friends, and managers gleaned from
professional conversations. We
want them to know we sincerely appreciate their counsel and
suggestions. Almost
every exercise, case, and example in the text is drawn from a
real-world project.
Special thanks to managers who graciously shared their current
project as ideas for
exercises, subjects for cases, and examples for the text. Shlomo
Cohen, John A.
Drexler, Jim Moran, John Sloan, Pat Taylor, and John Wold,
whose work is printed,
are gratefully acknowledged. Special gratitude is due Robert
Breitbarth of Interact
Management, who shared invaluable insights on prioritizing
projects. University stu-
dents and managers deserve special accolades for identifying
problems with earlier
drafts of the text and exercises.
We are indebted to the reviewers of past editions who shared
our commitment to
elevating the instruction of project management. The reviewers
include Paul S. Allen,
Rice University; Denis F. Cioffi, George Washington
University; Joseph D. DeVoss,
DeVry University; Edward J. Glantz, Pennsylvania State
University; Michael Godfrey,
University of Wisconsin–Oshkosh; Robert Key, University of
Phoenix; Dennis Krum-
wiede, Idaho State University; Nicholas C. Petruzzi, University
of Illinois–Urbana/
Champaign; William R. Sherrard, San Diego State University;
S. Narayan Bodapati,
Southern Illinois University at Edwardsville; Warren J. Boe,
University of Iowa;
Burton Dean, San Jose State University; Kwasi Amoako-
Gyampah, University of
North Carolina–Greensboro; Owen P. Hall, Pepperdine
University; Bruce C. Hartman,
University of Arizona; Richard Irving, York University; Robert
T. Jones, DePaul
University; Richard L. Luebbe, Miami University of Ohio;
William Moylan, Lawrence
Technological College of Business; Edward Pascal, University
of Ottawa; James H.
Patterson, Indiana University; Art Rogers, City University;
Christy Strbiak, U.S. Air
Force Academy; David A. Vaughan, City University; and
Ronald W. Witzel, Keller
Graduate School of Management. Nabil Bedewi, Georgetown
University; Scott Bailey,
Troy University; Michael Ensby, Clarkson University; Eldon
Larsen, Marshall University;
Steve Machon, DeVry University–Tinley Park; William
Matthews, William Patterson
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xii Preface
University; Erin Sims, DeVry University–Pomona; Kenneth
Solheim, DeVry
University–Federal Way; and Oya Tukel, Cleveland State
University. Gregory Anderson,
Weber State University; Dana Bachman, Colorado Christian
University; Alan Cannon,
University of Texas, Arlington; Susan Cholette, San Francisco
State; Michael Ensby,
Clarkson University; Charles Franz, University of Missouri,
Columbia; Raouf Ghattas,
DeVry University; Robert Groff, Westwood College; Raffael
Guidone, New York City
College of Technology; George Kenyon, Lamar University;
Elias Konwufine, Keiser
University; Rafael Landaeta, Old Dominion University;
Muhammad Obeidat, Southern
Polytechnic State University; Linda Rose, Westwood College;
Oya Tukel, Cleveland
State University; and Mahmoud Watad, William Paterson
University.
Victor Allen, Lawrence Technological University; Mark
Angolia, East Carolina
University; Alan Cannon, University of Texas at Arlington;
Robert Cope, Southeastern
Louisiana University; Kenneth DaRin, Clarkson University; Ron
Darnell, Amberton
University; Jay Goldberg, Marquette University; Mark Huber,
University of Georgia;
Marshall Issen, Clarkson University; Charles Lesko, East
Carolina University; Lacey
McNeely, Oregon State University; Donald Smith, Texas A&M
University; Peter
Sutanto, Prairie View A&M University; Jon Tomlinson,
University of Northwestern
Ohio. We thank you for your many thoughtful suggestions and
for making our book
better. Of course we accept responsibility for the final version
of the text.
In addition, we would like to thank our colleagues in the
College of Business at
Oregon State University for their support and help in
completing this project. In par-
ticular, we recognize Lacey McNeely, Prem Mathew, Keith
Leavitt and Pauline Schlip-
zand for their helpful advice and suggestions. We also wish to
thank the many students
who helped us at different stages of this project, most notably
Neil Young, Saajan
Patel, Katherine Knox, Dat Nguyen, and David Dempsey. Mary
Gray deserves special
credit for editing and working under tight deadlines on earlier
editions. Special thanks
go to Pinyarat (“Minkster”) Sirisomboonsuk for her help in
preparing the last four
editions.
Finally, we want to extend our thanks to all the people at
McGraw-Hill Education for
their efforts and support. First, we would like to thank Dolly
Womack, and Christina
Holt, for providing editorial direction, guidance, and
management of the book’s devel-
opment for the seventh edition. And we would also like to thank
Melissa Leick,
Jennifer Pickel, Egzon Shaqiri, Bruce Gin, and Karen
Jozefowicz for managing the
final production, design, supplement, and media phases of the
seventh edition.
Erik W. Larson
Clifford F. Gray
xiii
Guided Tour
Established Learning Objectives
Learning objectives have been added to this edition to help stu-
dents target key areas of learning. Learning objectives are listed
both at the beginning of each chapter and are called out as mar-
ginal elements throughout the narrative in each chapter.
End-of-Chapter Content
Both static and algorithmic end-of-chapter content, including
Review Questions and Exercises, are now
assignable in Connect.
SmartBook
The SmartBook has been updated with new
highlights and probes for optimal student
learning.
Snapshots
The Snapshot from Practice boxes have been
updated to include a number of new exam-
ples of project management in action. New
questions based on the Snapshots are also
now assignable in Connect.
New and Updated Cases
Included at the end of each chapter are between one and five
cases which demonstrate key ideas from the text
and help students understand how Project Management comes
into play in the real world. New cases have
been added across several chapters in the 7th edition.
26
Organization Strategy
and Project Selection2
LEARNING OBJECTIVES
After reading this chapter you should be able to:
2-1 Explain why it is important for project managers to
understand their organization’s strategy.
2-2 Identify the significant role projects contribute to
the strategic direction of the organization.
2-3 Understand the need for a project priority system.
2-4 Apply financial and nonfinancial criteria to assess
the value of projects.
2-5 Understand how multi-criteria models can be
used to select projects.
2-6 Apply an objective priority system to project
selection.
2-7 Understand the need to manage the project
portfolio.
OUTLINE
2.1 The Strategic Management Process: An
Overview
2.2 The Need for a Project Priority System
2.3 A Portfolio Management System
2.4 Selection Criteria
2.5 Applying a Selection Model
2.6 Managing the Portfolio System
Summary
C H A P T E R T W O
Lar66093_ch02_026-065.indd 26 10/4/16 4:52 PM
28 Chapter 2 Organization Strategy and Project Selection
alignment even more essential for success. Ensuring a strong
link between the strategic
plan and projects is a difficult task that demands constant
attention from top and mid-
dle management.
The larger and more diverse an organization, the more difficult
it is to create and
maintain this strong link. Companies today are under enormous
pressure to manage a
process that clearly aligns projects to organization strategy.
Ample evidence still sug-
gests that many organizations have not developed a process that
clearly aligns project
selection to the strategic plan. The result is poor utilization of
the organization’s
resources—people, money, equipment, and core competencies.
Conversely, organiza-
tions that have a coherent link of projects to strategy have more
cooperation across the
organization, perform better on projects, and have fewer
projects.
How can an organization ensure this link and alignment? The
answer requires inte-
gration of projects with the strategic plan. Integration assumes
the existence of a stra-
tegic plan and a process for prioritizing projects by their
contribution to the plan. A
crucial factor to ensure the success of integrating the plan with
projects lies in the
creation of a process that is open and transparent for all
participants to review. This
chapter presents an overview of the importance of strategic
planning and the process
for developing a strategic plan. Typical problems encountered
when strategy and proj-
ects are not linked are noted. A generic methodology that
ensures integration by creat-
ing very strong linkages of project selection and priority to the
strategic plan is then
discussed. The intended outcomes are clear organization focus,
best use of scarce orga-
nization resources (people, equipment, capital), and improved
communication across
projects and departments.
Why Project Managers Need to Understand Strategy
Project management historically has been preoccupied solely
with the planning and exe-
cution of projects. Strategy was considered to be under the
purview of senior manage-
ment. This is old-school thinking. New-school thinking
recognizes that project
management is at the apex of strategy and operations. Aaron
Shenhar speaks to this issue
when he states, “. . . it is time to expand the traditional role of
the project manager from
an operational to a more strategic perspective. In the modern
evolving organization, proj-
ect managers will be focused on business aspects, and their role
will expand from getting
the job done to achieving the business results and winning in
the marketplace.”1
There are two main reasons why project managers need to
understand their organiza-
tion’s mission and strategy. The first reason is so they can make
appropriate decisions
and adjustments. For example, how a project manager would
respond to a suggestion to
modify the design of a product to enhance performance will
vary depending upon
whether his company strives to be a product leader through
innovation or to achieve
operational excellence through low cost solutions. Similarly,
how a project manager
would …
Create a class named Cash. Include one private integer variable
to hold the number of dollars and one to hold the number of
cents. Create your own accessor and mutator functions to read
and set both member variables. Create a function that returns
the amount of money as a double. Test all of your functions.
Use at least 4 Cash objects.
Please upload the .cpp file and the results of running the
program.
Part A Create a bank account class.  The  private data member.docx

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Part A Create a bank account class.  The  private data member.docx

  • 1. Part A: Create a bank account class. The private data members include an dollarsPart, centsPart and interestRate . The functions in the class include a function to set the private data members (setValues), a function to give value to the private data members (input) and a function to display the private data members (output). Part B:Write the definitions for the three functions. Part C: Create a main function.In the main function create two objects of the BankAccount class named checking and savings. Call the input function to give values to the private data members as follows: checking one dollar, 99 cents and 13% interest rate; savings five dollars, 45 cents and 12% interest rate. Output the value for checking and savings. Use the setValues function to change the checking values to one dollar, 30 cents and 10% interest rate.
  • 2. Output the value for checking. PROJECT MANAGEMENT THE MANAGERIAL PROCESS 7E ERIK W. LARSON CLIFFORD F. GRAY www.ebook3000.com http://www.ebook3000.org Connect Insight® Connect Insight is Connect’s new one-of-a-kind visual analytics dashboard—now available for both instructors and students—that provides at-a-glance information regarding student performance, which is immediately actionable. By presenting assignment, assessment, and topical performance results together with a time metric that is easily visible for aggregate or individual results, Connect Insight gives the user the ability to take a just-in-time approach to teaching and learning, which was never before available. Connect Insight presents data that empowers students and helps instructors improve class performance in a way that is efficient and effective. McGraw-Hill Connect®
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  • 5. www.mheducation.com www.ebook3000.com http://www.ebook3000.org The McGraw-Hill Series Operations and Decision Sciences OPERATIONS MANAGEMENT Beckman and Rosenfield, Operations, Strategy: Competing in the 21st Century, First Edition Benton, Purchasing and Supply Chain Management, Second Edition Bowersox, Closs, Cooper, and Bowersox, Supply Chain Logistics Management, Fourth Edition Brown and Hyer, Managing Projects: A Team-Based Approach, First Edition Burt, Petcavage, and Pinkerton, Supply Management, Eighth Edition Cachon and Terwiesch, Operations Management
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  • 10. The Managerial Process Seventh Edition Erik W. Larson Clifford F. Gray Oregon State University www.ebook3000.com http://www.ebook3000.org PROJECT MANAGEMENT: THE MANAGERIAL PROCESS, SEVENTH EDITION Published by McGraw-Hill Education, 2 Penn Plaza, New York, NY 10121. Copyright © 2018 by McGraw-Hill Education. All rights reserved. Printed in the United States of America. Previous editions © 2014 and 2011. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of McGraw- Hill Education, including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning. Some ancillaries, including electronic and print components, may not be available to customers outside the United States. This book is printed on acid-free paper. 1 2 3 4 5 6 7 8 9 LWI 21 20 19 18 17 ISBN 978-1-259-66609-4 MHID 1-259-66609-3
  • 11. Chief Product Officer, SVP Products & Markets: G. Scott Virkler Vice President, General Manager, Products & Markets: Marty Lange Managing Director: James Heine Brand Manager: Dolly Womack Product Developer: Christina Holt Marketing Manager: Britney Hermsen Director, Content Design & Delivery: Linda Avenarius Program Manager: Mark Christianson Content Project Managers: Melissa M. Leick, Bruce Gin, Karen Jozefowicz Buyer: Jennifer Pickel Design: Egzon Shaqiri Content Licensing Specialists: Melissa Homer, Beth Thole Cover Design: Jessica Cuevas Cover Image: © Getty Images/Georgijevic Compositor: Aptara®, Inc. Printer: LSC Communications All credits appearing on page or at the end of the book are considered to be an extension of the copyright page. Library of Congress Cataloging-in-Publication Data Names: Gray, Clifford F., author. | Larson, Erik W., 1952 author. Title: Project management : the managerial process / Erik W. Larson, Oregon State University, Clifford F. Gray, Oregon State University. Description: Seventh edition. | New York, NY : McGraw-Hill Education, [2018] | Clifford F. Gray is the first named author on the earlier editions.
  • 12. Identifiers: LCCN 2016040029 | ISBN 9781259666094 | ISBN 1259666093 (alk. paper) Subjects: LCSH: Project management. | Time management. | Risk management. Classification: LCC HD69.P75 G72 2018 | DDC 658.4/04—dc23 LC record available at https://lccn.loc.gov/ 2016040029 The Internet addresses listed in the text were accurate at the time of publication. The inclusion of a website does not indicate an endorsement by the authors or McGraw-Hill Education, and McGraw-Hill Education does not guarantee the accuracy of the information presented at these sites. mheducation.com/highered Erik W. Larson ERIK W. LARSON is professor of project management at the College of Business, Oregon State University. He teaches executive, graduate, and undergraduate courses on project management and leadership. His research and consulting activities focus on project management. He has published numerous articles on matrix management, product development, and project partnering. He has been honored with teaching awards from both the Oregon State University MBA program and the University of Oregon Executive MBA program. He has been a member of the Portland, Oregon, chapter of the Project Management Institute since 1984. In 1995
  • 13. he worked as a Ful- bright scholar with faculty at the Krakow Academy of Economics on modernizing Polish business education. He was a visiting professor at Chulalongkorn University in Bangkok, Thailand, and at Baden-Wuerttemberg Cooperative State University in Bad Mergentheim, Germany. He received a B.A. in psychology from Claremont McKenna College and a Ph.D. in management from State University of New York at Buffalo. He is a certified project management professional (PMP) and Scrum Master. Clifford F. Gray CLIFFORD F. GRAY is professor emeritus of management at the College of Busi- ness, Oregon State University. He has personally taught more than 100 executive development seminars and workshops. Cliff has been a member of the Project Man- agement Institute since 1976 and was one of the founders of the Portland, Oregon, chapter. He was a visiting professor at Kasetsart University in Bangkok, Thailand, in 2005. He was the president of Project Management International, Inc. (a training and consulting firm specializing in project management) 1977–2005. He received his B.A. in economics and management from Millikin University, M.B.A. from Indiana Univer- sity, and doctorate in operations management from the College of Business, University of Oregon. He is certified Scrum Master. About the Authors
  • 14. vii www.ebook3000.com http://www.ebook3000.org “Man’s mind, once stretched by a new idea, never regains its original dimensions.” Oliver Wendell Holmes, Jr. To my family, who have always encircled me with love and encouragement—my parents (Samuel and Charlotte), my wife (Mary), my sons and their wives (Kevin and Dawn, Robert and Sally) and their children (Ryan, Carly, Connor and Lauren). C.F.G. “We must not cease from exploration and the end of all exploring will be to arrive where we began and to know the place for the first time.” T. S. Eliot To Ann, whose love and support have brought out the best in me. To our girls Mary, Rachel, and Tor-Tor for the joy and pride they give me. And to our grandkids, Mr. B, Livvy, and Xmo, whose future depends upon effective project management. Finally, to my muse, Neil—Walk on! E.W.L
  • 15. viii Our motivation in writing this text continues to be to provide a realistic, socio-technical view of project management. In the past, textbooks on project management focused almost exclusively on the tools and processes used to manage projects and not the human dimension. This baffled us since people not tools complete projects! While we firmly believe that mastering tools and processes is essential to successful project management, we also believe that the effectiveness of these tools and methods is shaped and determined by the prevailing culture of the organization and interpersonal dynamics of the people involved. Thus, we try to provide a holistic view that focuses on both of these dimensions and how they interact to determine the fate of projects. The role of projects in organizations is receiving increasing attention. Projects are the major tool for implementing and achieving the strategic goals of the organization. In the face of intense, worldwide competition, many organizations have reorganized around a philosophy of innovation, renewal, and organizational learning to survive. This philosophy suggests an organization that is flexible and project driven. Project management has developed to the point where it is a professional discipline having its own body of knowledge and skills. Today it is nearly impossible to imagine anyone at
  • 16. any level in the organization who would not benefit from some degree of expertise in the process of managing projects. Audience This text is written for a wide audience. It covers concepts and skills that are used by managers to propose, plan, secure resources, budget, and lead project teams to suc- cessful completions of their projects. The text should prove useful to students and prospective project managers in helping them understand why organizations have developed a formal project management process to gain a competitive advantage. Readers will find the concepts and techniques discussed in enough detail to be imme- diately useful in new-project situations. Practicing project managers will find the text to be a valuable guide and reference when dealing with typical problems that arise in the course of a project. Managers will also find the text useful in understanding the role of projects in the missions of their organizations. Analysts will find the text useful in helping to explain the data needed for project implementation as well as the opera- tions of inherited or purchased software. Members of the Project Management Insti- tute will find the text is well structured to meet the needs of those wishing to prepare for PMP (Project Management Professional) or CAPM (Certified Associate in Project Management) certification exams. The text has in-depth coverage of the most critical
  • 17. topics found in PMI’s Project Management Body of Knowledge (PMBOK). People at all levels in the organization assigned to work on projects will find the text useful not only in providing them with a rationale for the use of project management processes but also because of the insights they will gain on how to enhance their contributions to project success. Our emphasis is not only on how the management process works, but more impor- tantly, on why it works. The concepts, principles, and techniques are universally Preface ix www.ebook3000.com http://www.ebook3000.org x Preface applicable. That is, the text does not specialize by industry type or project scope. Instead, the text is written for the individual who will be required to manage a variety of projects in a variety of different organizational settings. In the case of some small projects, a few of the steps of the techniques can be omitted, but the conceptual frame- work applies to all organizations in which projects are important to survival. The approach can be used in pure project organizations such as
  • 18. construction, research orga- nizations, and engineering consultancy firms. At the same time, this approach will benefit organizations that carry out many small projects while the daily effort of deliv- ering products or services continues. Content In this and other editions we continue to try to resist the forces that engender scope creep and focus only on essential tools and concepts that are being used in the real world. We have been guided by feedback from practitioners, teachers, and students. Some changes are minor and incremental, designed to clarify and reduce confusion. Other changes are significant. They represent new developments in the field or better ways of teaching project management principles. Below are major changes to the seventh edition. ∙ Learning objectives have been established for each chapter and the corresponding segment has been marked in the text. ∙ Chapter 16 Oversight has been eliminated and critical information on project matu- rity models is now part of Chapter 14. ∙ Chapter 18 Project Management Career Paths has been eliminated and essential information from this chapter is now in Chapter 1. ∙ A new set of network exercises have been developed for Chapter 6. ∙ A new set of crashing exercises have been developed for
  • 19. Chapter 9 which introduce crashing concepts in a developmental way. ∙ The Chapter 2 Appendix on Request for Proposal is now part of Chapter 12. ∙ Terms and concepts have been updated to be consistent with the sixth edition of the Project Management Body of Knowledge (2015). ∙ New student exercises and cases have been added to chapters. ∙ The Snapshot from Practice boxes feature a number of new examples of project management in action as well as new Research Highlights that continue to promote practical application of project management. ∙ The Instructor’s Manual contains a listing of current YouTube videos that corre- spond to key concepts and Snapshots from Practice. Overall the text addresses the major questions and challenges the authors have encountered over their 60 combined years of teaching project management and con- sulting with practicing project managers in domestic and foreign environments. These questions include: What is the strategic role of projects in contemporary organiza- tions? How are projects prioritized? What organizational and managerial styles will improve chances of project success? How do project managers orchestrate the complex network of relationships involving vendors, subcontractors, project team members, senior management, functional managers, and customers that
  • 20. affect project success? What factors contribute to the development of a high- performance project team? What project management system can be set up to gain some measure of control? How do managers prepare for a new international project in a foreign culture? Preface xi Project managers must deal with all these concerns to be effective. All of these issues and problems represent linkages to an integrative project management view. The chapter content of the text has been placed within an overall framework that inte- grates these topics in a holistic manner. Cases and snapshots are included from the experiences of practicing managers. The future for project managers appears to be promising. Careers will be determined by success in managing projects. Student Learning Aids Student resources include study outlines, online quizzes, PowerPoint slides, videos, Microsoft Project Video Tutorials and web links. These can be found in Connect. Acknowledgments We would like to thank Scott Bailey for building the end-of- chapter exercises for
  • 21. Connect and Tracie Lee for reviewing them; Pinyarat Sirisomboonsuk for revising the PowerPoint slides; Oliver F. Lehmann for providing access to PMBOK study questions; Ronny Richardson for updating the Instructor’s Manual; Angelo Serra for updating the Test Bank; and Pinyarat Sirisomboonsuk for providing new Snapshot from Practice questions. Next, it is important to note that the text includes contributions from numerous stu- dents, colleagues, friends, and managers gleaned from professional conversations. We want them to know we sincerely appreciate their counsel and suggestions. Almost every exercise, case, and example in the text is drawn from a real-world project. Special thanks to managers who graciously shared their current project as ideas for exercises, subjects for cases, and examples for the text. Shlomo Cohen, John A. Drexler, Jim Moran, John Sloan, Pat Taylor, and John Wold, whose work is printed, are gratefully acknowledged. Special gratitude is due Robert Breitbarth of Interact Management, who shared invaluable insights on prioritizing projects. University stu- dents and managers deserve special accolades for identifying problems with earlier drafts of the text and exercises. We are indebted to the reviewers of past editions who shared our commitment to elevating the instruction of project management. The reviewers include Paul S. Allen, Rice University; Denis F. Cioffi, George Washington University; Joseph D. DeVoss,
  • 22. DeVry University; Edward J. Glantz, Pennsylvania State University; Michael Godfrey, University of Wisconsin–Oshkosh; Robert Key, University of Phoenix; Dennis Krum- wiede, Idaho State University; Nicholas C. Petruzzi, University of Illinois–Urbana/ Champaign; William R. Sherrard, San Diego State University; S. Narayan Bodapati, Southern Illinois University at Edwardsville; Warren J. Boe, University of Iowa; Burton Dean, San Jose State University; Kwasi Amoako- Gyampah, University of North Carolina–Greensboro; Owen P. Hall, Pepperdine University; Bruce C. Hartman, University of Arizona; Richard Irving, York University; Robert T. Jones, DePaul University; Richard L. Luebbe, Miami University of Ohio; William Moylan, Lawrence Technological College of Business; Edward Pascal, University of Ottawa; James H. Patterson, Indiana University; Art Rogers, City University; Christy Strbiak, U.S. Air Force Academy; David A. Vaughan, City University; and Ronald W. Witzel, Keller Graduate School of Management. Nabil Bedewi, Georgetown University; Scott Bailey, Troy University; Michael Ensby, Clarkson University; Eldon Larsen, Marshall University; Steve Machon, DeVry University–Tinley Park; William Matthews, William Patterson www.ebook3000.com http://www.ebook3000.org
  • 23. xii Preface University; Erin Sims, DeVry University–Pomona; Kenneth Solheim, DeVry University–Federal Way; and Oya Tukel, Cleveland State University. Gregory Anderson, Weber State University; Dana Bachman, Colorado Christian University; Alan Cannon, University of Texas, Arlington; Susan Cholette, San Francisco State; Michael Ensby, Clarkson University; Charles Franz, University of Missouri, Columbia; Raouf Ghattas, DeVry University; Robert Groff, Westwood College; Raffael Guidone, New York City College of Technology; George Kenyon, Lamar University; Elias Konwufine, Keiser University; Rafael Landaeta, Old Dominion University; Muhammad Obeidat, Southern Polytechnic State University; Linda Rose, Westwood College; Oya Tukel, Cleveland State University; and Mahmoud Watad, William Paterson University. Victor Allen, Lawrence Technological University; Mark Angolia, East Carolina University; Alan Cannon, University of Texas at Arlington; Robert Cope, Southeastern Louisiana University; Kenneth DaRin, Clarkson University; Ron Darnell, Amberton University; Jay Goldberg, Marquette University; Mark Huber, University of Georgia; Marshall Issen, Clarkson University; Charles Lesko, East Carolina University; Lacey McNeely, Oregon State University; Donald Smith, Texas A&M University; Peter Sutanto, Prairie View A&M University; Jon Tomlinson, University of Northwestern
  • 24. Ohio. We thank you for your many thoughtful suggestions and for making our book better. Of course we accept responsibility for the final version of the text. In addition, we would like to thank our colleagues in the College of Business at Oregon State University for their support and help in completing this project. In par- ticular, we recognize Lacey McNeely, Prem Mathew, Keith Leavitt and Pauline Schlip- zand for their helpful advice and suggestions. We also wish to thank the many students who helped us at different stages of this project, most notably Neil Young, Saajan Patel, Katherine Knox, Dat Nguyen, and David Dempsey. Mary Gray deserves special credit for editing and working under tight deadlines on earlier editions. Special thanks go to Pinyarat (“Minkster”) Sirisomboonsuk for her help in preparing the last four editions. Finally, we want to extend our thanks to all the people at McGraw-Hill Education for their efforts and support. First, we would like to thank Dolly Womack, and Christina Holt, for providing editorial direction, guidance, and management of the book’s devel- opment for the seventh edition. And we would also like to thank Melissa Leick, Jennifer Pickel, Egzon Shaqiri, Bruce Gin, and Karen Jozefowicz for managing the final production, design, supplement, and media phases of the seventh edition. Erik W. Larson
  • 25. Clifford F. Gray xiii Guided Tour Established Learning Objectives Learning objectives have been added to this edition to help stu- dents target key areas of learning. Learning objectives are listed both at the beginning of each chapter and are called out as mar- ginal elements throughout the narrative in each chapter. End-of-Chapter Content Both static and algorithmic end-of-chapter content, including Review Questions and Exercises, are now assignable in Connect. SmartBook The SmartBook has been updated with new highlights and probes for optimal student learning. Snapshots The Snapshot from Practice boxes have been updated to include a number of new exam- ples of project management in action. New questions based on the Snapshots are also now assignable in Connect. New and Updated Cases Included at the end of each chapter are between one and five cases which demonstrate key ideas from the text and help students understand how Project Management comes into play in the real world. New cases have been added across several chapters in the 7th edition.
  • 26. 26 Organization Strategy and Project Selection2 LEARNING OBJECTIVES After reading this chapter you should be able to: 2-1 Explain why it is important for project managers to understand their organization’s strategy. 2-2 Identify the significant role projects contribute to the strategic direction of the organization. 2-3 Understand the need for a project priority system. 2-4 Apply financial and nonfinancial criteria to assess the value of projects. 2-5 Understand how multi-criteria models can be used to select projects. 2-6 Apply an objective priority system to project selection. 2-7 Understand the need to manage the project portfolio. OUTLINE 2.1 The Strategic Management Process: An Overview 2.2 The Need for a Project Priority System
  • 27. 2.3 A Portfolio Management System 2.4 Selection Criteria 2.5 Applying a Selection Model 2.6 Managing the Portfolio System Summary C H A P T E R T W O Lar66093_ch02_026-065.indd 26 10/4/16 4:52 PM 28 Chapter 2 Organization Strategy and Project Selection alignment even more essential for success. Ensuring a strong link between the strategic plan and projects is a difficult task that demands constant attention from top and mid- dle management. The larger and more diverse an organization, the more difficult it is to create and maintain this strong link. Companies today are under enormous pressure to manage a process that clearly aligns projects to organization strategy. Ample evidence still sug- gests that many organizations have not developed a process that clearly aligns project selection to the strategic plan. The result is poor utilization of the organization’s resources—people, money, equipment, and core competencies. Conversely, organiza- tions that have a coherent link of projects to strategy have more cooperation across the organization, perform better on projects, and have fewer
  • 28. projects. How can an organization ensure this link and alignment? The answer requires inte- gration of projects with the strategic plan. Integration assumes the existence of a stra- tegic plan and a process for prioritizing projects by their contribution to the plan. A crucial factor to ensure the success of integrating the plan with projects lies in the creation of a process that is open and transparent for all participants to review. This chapter presents an overview of the importance of strategic planning and the process for developing a strategic plan. Typical problems encountered when strategy and proj- ects are not linked are noted. A generic methodology that ensures integration by creat- ing very strong linkages of project selection and priority to the strategic plan is then discussed. The intended outcomes are clear organization focus, best use of scarce orga- nization resources (people, equipment, capital), and improved communication across projects and departments. Why Project Managers Need to Understand Strategy Project management historically has been preoccupied solely with the planning and exe- cution of projects. Strategy was considered to be under the purview of senior manage- ment. This is old-school thinking. New-school thinking recognizes that project management is at the apex of strategy and operations. Aaron Shenhar speaks to this issue when he states, “. . . it is time to expand the traditional role of the project manager from
  • 29. an operational to a more strategic perspective. In the modern evolving organization, proj- ect managers will be focused on business aspects, and their role will expand from getting the job done to achieving the business results and winning in the marketplace.”1 There are two main reasons why project managers need to understand their organiza- tion’s mission and strategy. The first reason is so they can make appropriate decisions and adjustments. For example, how a project manager would respond to a suggestion to modify the design of a product to enhance performance will vary depending upon whether his company strives to be a product leader through innovation or to achieve operational excellence through low cost solutions. Similarly, how a project manager would … Create a class named Cash. Include one private integer variable to hold the number of dollars and one to hold the number of cents. Create your own accessor and mutator functions to read and set both member variables. Create a function that returns the amount of money as a double. Test all of your functions. Use at least 4 Cash objects. Please upload the .cpp file and the results of running the program.