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Contemporary
Project Management
Timothy J. Kloppenborg Th ird Edition
Contemporary Project M
anagem
ent
K
loppenborg
Th ird Edition
To learn more about Cengage Learning, visit www.cengage.com
Purchase any of our products at your local college store or at
our
preferred online store www.cengagebrain.com
Contemporary Project Management, 3e includes both time-
tested and cutting-edge
project management techniques that are invaluable to you as a
student or practitioner.
Check out some of the features of this text:
• Agile Approach to Project Planning and Management. The
text fully integrates the
agile approach and uses a margin icon and alternate font color
to emphasize the
difference between agile and traditional project management
methods.
• PMBOK ® Guide Approach. This edition covers all
knowledge areas and processes
from the fi fth edition of the PMBOK® Guide and now includes
ten PMBOK® Guide-type
questions at the end of each chapter. All glossary defi nitions
also refl ect the fi fth edition
of the PMBOK® Guide.
• Real Project Management Examples. Each chapter contains
examples from practitioners
at actual companies in the U.S. and abroad.
• Actual Projects as Learning Vehicles. At the end of each
chapter, there is an example
project with a list of deliverables. Microsoft® Word and Excel
templates for many
project management techniques are also available on the
textbook companion site.
• Full Integration of Microsoft® Project Professional 2013.
Using screen captures, the
text shows step-by-step instructions for automating project
management techniques
and processes in Microsoft® Project 2013.
Contemporary
Project Management
Timothy J. Kloppenborg
Need a study break? Get a break on the study materials designed
for your course!
Find Flashcards, Study Guides,
Solution
s Manuals and more . . .
Visit www.cengagebrain.com/studytools today to find
discounted study tools!
MS Project 2013 Instructions in Contemporary Project
Management 3e
Chapter MS Project
4 Introduction to MS Project 2013
Toolbars, ribbons, and window panes
Initialize MS Project for Use
Auto schedule, start date, identifying information, summary row
Create Milestone Schedule
Key milestones, projected finish dates, information
6 Set up Work Breakdown Structure (WBS)
Understand WBS definitions and displays, enter summaries,
create the outline,
Insert row number column, Hide/show desired amount of detail
7 Set up Schedule in MS Project
Define organization’s holidays, turn off change highlighting,
understand types
of project data
Build Logical Network Diagram
Enter tasks and milestones, define dependencies, understand
network
diagram presentation, verify accuracy
Understand Critical Path
Assign duration estimates, identify critical path
Display and Print Schedules
8 Define Resources
Resource views, max units, resource calendars
Assigning Resources
In split view enter work, select resource, modify assignments
Identify Over allocated Resources
Resource usage and Detailed Gantt views together
Dealing with Over Allocations
Manual leveling and judgment
9 Develop Bottom-up Project Budget
Assignment costs, activity costs, various cost perspectives
Develop Summary Project Budget
11 Baseline Project Plan
14 Report Progress
How MS Project recalculates based upon actual performance,
current and future impacts
of variances, define the performance update process (what,
when, and how)
Update the Project Schedule
Acquire performance data, set and display status date, Enter
duration-
based performance data, reschedule remaining work, revise
estimates
15 Close Project
Complete schedule, archive schedule, capture and publish
lessons learned
PMBOK® Guide 5e Coverage in Contemporary Project
Management 3e
The numbers refer to the text page where the process is defined.
Project management (PM) processes and knowledge areas 9
Project life cycle 6-8, 62-64
Projects and strategic planning 28-31 Organizational influences
54-61
Portfolio and program management 31-34 Stakeholders 65-74
PMBOK® Guide 5th ed. Coverage
Knowledge
Areas
Initiating
Process
Group Planning Process Group
Executing
Process Group
Monitoring &
Controlling
Process Group
Closing
Process
Group
Project
Integration
Management
Develop
Project
charter 84-99
Develop Project Management
Plan 116-118, 306-308
Direct and
Manage Project
Work 383-384
Monitor and
Control Project
Work 385-386
Perform Integrated
Change Control
158-160, 386-387
Close Project
or Phase
425-430
Project Scope
Management
Plan Scope Management 146
Collect Requirements 146-148
Define Scope 148-150
Create WBS 150-158
Validate Scope
422
Control Scope
400-401
Project Time
Management
Plan Schedule Management 172
Define Activities 175-176
Sequence Activities 176-181
Estimate Activity Resources
211-212
Estimate Activity Durations
181-184
Develop Schedule 184-192
Control Schedule
172, 401-405
Project Cost
Management
Plan Cost Management 246
Estimate Costs 246-256
Determine Budget 256-259
Control Costs
259, 401-405
Project Quality
Management
Plan Quality Management
302-306
Perform Quality
Assurance 392-393
Control Quality
306, 393-400
Project Human
Resources
Management
Plan Human Resource
Management 212-216
Aquire Project
Team 348-350
Develop Project
Team 350-364
Manage Project
Team 364-367
Project
Communications
Management
Plan Communications
Management 126-130
Manage
Communications
388-391
Control
Communications
391
Project Risk
Management
PlanRiskManagement 270-275
Identify Risks 95, 275-277
Perform Qualitative Risk
Analysis 95-96, 277-280
Perform Quantitative Risk
Analysis 280
Plan Risk Responses 96, 281-283
Control Risks
387-388
Project
Procurement
Management
Plan Procurement
Management 324-327,
331-333
Conduct
Procurements
327-331
Control
Procurments
334
Close
Procurements
424-425
Project
Stakeholder
Management
Identify
Stakeholders
97, 119-123
Plan Stakeholder
Management 124-126
Manage
Stakeholder
Engagement
123-124, 367-368
Control
Stakeholder
Engagement
368-369
Source: Adapted from A Guide to the Project Management Body
of Knowledge (PMBOK® Guide), 5th ed. (Newtown Square,
PA:
Project Management Institute, Inc., 2013): 43.
Contemporary Project
Management
Organize / Plan / Perform
THIRD EDITION
TIMOTHY J. KLOPPENBORG
Xavier University
Australia • Brazil • Japan • Korea • Mexico • Singapore • Spain
• United Kingdom • United States
Contemporary Project Management:
Organize / Plan / Perform,
Third Edition
Timothy J. Kloppenborg
Product Director: Joe Sabatino
Product Manager: Clara Goosman
Content Developer: Kendra Brown
Product Assistant: Brad Sullender
Marketing Manager: Heather Mooney
Project Manager: Vanavan Jayaraman,
Integra Software Services Pvt. Ltd.
Media Developer: Chris Valentine
Manufacturing Planner: Ron Montgomery
Sr. Rights Acquisitions Specialist: John Hill
Art and Cover Direction, Production
Management, and Composition: Integra
Software Services Pvt. Ltd.
Cover Images: © Laura Doss/Fancy/Corbis
© R. Hamilton Smith/AgStock Images/
Corbis
© 2015, 2012 Cengage Learning
ALL RIGHTS RESERVED. No part of this work covered by the
copyright
herein may be reproduced, transmitted, stored, or used in any
form
or by any means graphic, electronic, or mechanical, including
but not
limited to photocopying, recording, scanning, digitizing, taping,
web
distribution, information networks, or information storage and
retrieval
systems, except as permitted under Section 107 or 108 of the
1976
United States Copyright Act, without the prior written
permission of
the publisher.
For product information and technology assistance, contact us at
Cengage Learning Customer & Sales Support, 1-800-354-9706.
For permission to use material from this text or product,
submit all requests online at www.cengage.com/permissions.
Further permissions questions can be e-mailed to
[email protected]
Library of Congress Control Number: 2013948555
ISBN-13: 978-1-285-43335-6
ISBN-10: 1-285-43335-1
Cengage Learning
200 First Stamford Place, 4th Floor
Stamford, CT 06902
USA
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ContemporaryProject ManagementTimothy J. Kloppenborg Th i.docx

  • 1. Contemporary Project Management Timothy J. Kloppenborg Th ird Edition Contemporary Project M anagem ent K loppenborg Th ird Edition To learn more about Cengage Learning, visit www.cengage.com Purchase any of our products at your local college store or at our preferred online store www.cengagebrain.com Contemporary Project Management, 3e includes both time- tested and cutting-edge project management techniques that are invaluable to you as a student or practitioner. Check out some of the features of this text: • Agile Approach to Project Planning and Management. The text fully integrates the agile approach and uses a margin icon and alternate font color to emphasize the difference between agile and traditional project management methods.
  • 2. • PMBOK ® Guide Approach. This edition covers all knowledge areas and processes from the fi fth edition of the PMBOK® Guide and now includes ten PMBOK® Guide-type questions at the end of each chapter. All glossary defi nitions also refl ect the fi fth edition of the PMBOK® Guide. • Real Project Management Examples. Each chapter contains examples from practitioners at actual companies in the U.S. and abroad. • Actual Projects as Learning Vehicles. At the end of each chapter, there is an example project with a list of deliverables. Microsoft® Word and Excel templates for many project management techniques are also available on the textbook companion site. • Full Integration of Microsoft® Project Professional 2013. Using screen captures, the text shows step-by-step instructions for automating project management techniques and processes in Microsoft® Project 2013. Contemporary Project Management Timothy J. Kloppenborg Need a study break? Get a break on the study materials designed for your course! Find Flashcards, Study Guides,
  • 3. Solution s Manuals and more . . . Visit www.cengagebrain.com/studytools today to find discounted study tools! MS Project 2013 Instructions in Contemporary Project Management 3e Chapter MS Project 4 Introduction to MS Project 2013 Toolbars, ribbons, and window panes Initialize MS Project for Use Auto schedule, start date, identifying information, summary row Create Milestone Schedule
  • 4. Key milestones, projected finish dates, information 6 Set up Work Breakdown Structure (WBS) Understand WBS definitions and displays, enter summaries, create the outline, Insert row number column, Hide/show desired amount of detail 7 Set up Schedule in MS Project Define organization’s holidays, turn off change highlighting, understand types of project data Build Logical Network Diagram Enter tasks and milestones, define dependencies, understand network diagram presentation, verify accuracy Understand Critical Path Assign duration estimates, identify critical path
  • 5. Display and Print Schedules 8 Define Resources Resource views, max units, resource calendars Assigning Resources In split view enter work, select resource, modify assignments Identify Over allocated Resources Resource usage and Detailed Gantt views together Dealing with Over Allocations Manual leveling and judgment 9 Develop Bottom-up Project Budget Assignment costs, activity costs, various cost perspectives Develop Summary Project Budget 11 Baseline Project Plan
  • 6. 14 Report Progress How MS Project recalculates based upon actual performance, current and future impacts of variances, define the performance update process (what, when, and how) Update the Project Schedule Acquire performance data, set and display status date, Enter duration- based performance data, reschedule remaining work, revise estimates 15 Close Project Complete schedule, archive schedule, capture and publish lessons learned PMBOK® Guide 5e Coverage in Contemporary Project Management 3e
  • 7. The numbers refer to the text page where the process is defined. Project management (PM) processes and knowledge areas 9 Project life cycle 6-8, 62-64 Projects and strategic planning 28-31 Organizational influences 54-61 Portfolio and program management 31-34 Stakeholders 65-74 PMBOK® Guide 5th ed. Coverage Knowledge Areas Initiating Process Group Planning Process Group Executing Process Group Monitoring & Controlling Process Group Closing
  • 8. Process Group Project Integration Management Develop Project charter 84-99 Develop Project Management Plan 116-118, 306-308 Direct and Manage Project Work 383-384 Monitor and Control Project Work 385-386 Perform Integrated Change Control 158-160, 386-387
  • 9. Close Project or Phase 425-430 Project Scope Management Plan Scope Management 146 Collect Requirements 146-148 Define Scope 148-150 Create WBS 150-158 Validate Scope 422 Control Scope 400-401 Project Time Management Plan Schedule Management 172 Define Activities 175-176 Sequence Activities 176-181 Estimate Activity Resources 211-212
  • 10. Estimate Activity Durations 181-184 Develop Schedule 184-192 Control Schedule 172, 401-405 Project Cost Management Plan Cost Management 246 Estimate Costs 246-256 Determine Budget 256-259 Control Costs 259, 401-405 Project Quality Management Plan Quality Management 302-306 Perform Quality Assurance 392-393
  • 11. Control Quality 306, 393-400 Project Human Resources Management Plan Human Resource Management 212-216 Aquire Project Team 348-350 Develop Project Team 350-364 Manage Project Team 364-367 Project Communications Management Plan Communications Management 126-130
  • 12. Manage Communications 388-391 Control Communications 391 Project Risk Management PlanRiskManagement 270-275 Identify Risks 95, 275-277 Perform Qualitative Risk Analysis 95-96, 277-280 Perform Quantitative Risk Analysis 280 Plan Risk Responses 96, 281-283 Control Risks 387-388 Project Procurement Management
  • 14. Plan Stakeholder Management 124-126 Manage Stakeholder Engagement 123-124, 367-368 Control Stakeholder Engagement 368-369 Source: Adapted from A Guide to the Project Management Body of Knowledge (PMBOK® Guide), 5th ed. (Newtown Square, PA: Project Management Institute, Inc., 2013): 43. Contemporary Project Management Organize / Plan / Perform THIRD EDITION
  • 15. TIMOTHY J. KLOPPENBORG Xavier University Australia • Brazil • Japan • Korea • Mexico • Singapore • Spain • United Kingdom • United States Contemporary Project Management: Organize / Plan / Perform, Third Edition Timothy J. Kloppenborg Product Director: Joe Sabatino Product Manager: Clara Goosman Content Developer: Kendra Brown Product Assistant: Brad Sullender Marketing Manager: Heather Mooney
  • 16. Project Manager: Vanavan Jayaraman, Integra Software Services Pvt. Ltd. Media Developer: Chris Valentine Manufacturing Planner: Ron Montgomery Sr. Rights Acquisitions Specialist: John Hill Art and Cover Direction, Production Management, and Composition: Integra Software Services Pvt. Ltd. Cover Images: © Laura Doss/Fancy/Corbis © R. Hamilton Smith/AgStock Images/ Corbis © 2015, 2012 Cengage Learning ALL RIGHTS RESERVED. No part of this work covered by the copyright herein may be reproduced, transmitted, stored, or used in any form or by any means graphic, electronic, or mechanical, including but not
  • 17. limited to photocopying, recording, scanning, digitizing, taping, web distribution, information networks, or information storage and retrieval systems, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the publisher. For product information and technology assistance, contact us at Cengage Learning Customer & Sales Support, 1-800-354-9706. For permission to use material from this text or product, submit all requests online at www.cengage.com/permissions. Further permissions questions can be e-mailed to [email protected] Library of Congress Control Number: 2013948555 ISBN-13: 978-1-285-43335-6 ISBN-10: 1-285-43335-1 Cengage Learning
  • 18. 200 First Stamford Place, 4th Floor Stamford, CT 06902 USA Cengage Learning is a leading provider of customized learning solutions with office locations around the globe, including Singapore, the United Kingdom, Australia, Mexico, Brazil, and Japan. Locate your local office at www.cengage.com/global. Cengage Learning products are represented in Canada by Nelson Education, Ltd. To learn more about Cengage Learning