A brief introduction of who Stephanie is as a team member and as a person.

2. Welcome to my LinkedIn
professional portfolio.
Technology is a beautiful thing!
Besides, we use it every day while
surfing the net, using our smart
phones, driving our cars, shopping,
email, career opportunities, finding
friends that we have lost throughout
the years, and the reasons are
limitless… I obviously strive on
Technology not only as a means of
everyday functionality, but also as a
career that I love and enjoy.
Unfortunately, like a book with a
beautiful cover but has no pages to
tell a story, technology has hidden the
personality of the people we see.
Thanks to slideshare, I now have a
means to show you who I am, how I
got here, and my dreams of where I
hope to go! So pull up the curtain, go
beyond the monitor that separates us,
and take a peak of just what’s inside.

3.  Stephanie Severa Scandrol
 Email: slas30263@gmail.com
 An experienced Systems Support Analyst for Ted’s Montana Grill who has progressively moved through the company since returning to work after a 7 year hiatus
from the workplace to be a stay at home mother. Upon return, worked to attain progressively more responsible positions at Ted’s and through personal
investments in education to achieve the current position in Ted’s Information Systems.
 Experience
 1/2004 - Present – Ted’s Montana Grill, Inc Atlanta, GA
 Systems Support / Network Administrator
 Provide Help Desk and Systems Support for over 50 desktop and laptop users and 55 restaurants as well as phone system, mobile devices, remote access, and some
network support. Major duties include but not limited to trouble shooting hardware or software issues, setting up, upgrading, and configuring
desktops, laptops, printers, faxes, and servers, setting up and configuring phone extension in our Avaya PBX, providing basic user training on applications, invoice
coding, produced policies for end users, and providing basic network support, along with some VMWare support. Special Projects include:
 • Managed the upgrade of Lawson, including server, Bottomline, and BSI.
 • Managed the upgrade and migration from Microsoft Office XP to Office 2007 and Office 2010.
 • Completed a complete asset survey of the corporate offices for all computer related hardware and software and created a spreadsheet to track warranties
and licenses.
 • Helped with installation and implementation of new IT ticketing system, Numara Track-It
 • Developed and Implemented IT Policies for PCI Compliance
 Payroll Assistant
 Responsibilities included employee data entry into Lawson, administration of the company 401K plan including enrollment and support of account management
requests from employees. Developed and maintained various reports in Excel. In addition, I supported the payroll needs of 30 restaurants to include the handling
of all employee change requests, garnishments, terminations, and reporting and tracking. Special Projects include:
 • Support of the roll out of the company’s PayCard program.
 • Rewrite of the garnishment letter, forms, and internal processes.
 Operations Assistant
 Responsibilities included the support of 5 Regional Managers. Scheduled appointments, maintained daily calendars, coordinated travel arrangements for not only
the 5 Regional Managers, but also for the 30 proprietors nationwide. Reviewed and maintained expense reports through Excel, prepared and organized training
classes, made PowerPoint presentations, coordinated arrangements for offsite meetings, collected and reported on a series of plans, schedules, and P&L's.
Distributed letters of appreciation, MVP awards, and answered all feedback from our guests as part of the Guest Relations team
 Server
 Upon return to work, started out with Ted's Montana Grill as a server, within 6 months time had progressed through various positions at the restaurant to include
promotion to counter server, in-store trainer and eventually to a Team Lead position.
 Technical Background
 • Microsoft Windows XP, Vista, and Windows 7 desktop and server versions and Network Domain administration
 • Applications include: Microsoft Office 2003, 2007, 2010, MAC OS, Symantec networked managed anti-virus and security, Adobe, Zetafax, Lawson, Cisco
VPN, Printers and Fax related software, BES, BSI, and Microsoft Exchange.
 • Avaya PBX
 Education
 2007 -- CED Solutions, Marietta, GA
 Comp TIA A+ Certification Information Technology, Comp TIA A+ Certification, A+ Depot Technician, A+ IT Technician, A+ Remote Support Technician
 GPA: 4.0 Test Result was 100% correct
 2007 -- CED Solutions, Marietta, GA
 Comp TIA Network+ Certification Information Technology
 GPA: 3.5 Test Result of 92% correct
 1989 - 1991 Georgia State University
 Core Classes for Physical Therapy

4. So let’s try to do better than that and
see who the person is behind the sea of
letters!

5. A Professional
A Friend
A Mom
An Adventurer
A Fan

6. Customer Service
~ Handled Southeast Region
Customer Support through placing
Team Mentor orders and through customer calls
Physical Therapy:
~Mentored a line of 40 Consultants ~Worked closely with production
~Customer Service to over 5000 customers
~Leadership Role
and warehouse to ensure accurate
flow of customer orders Office Manager
~AS400 ~Managed employee and patient
~Inventory Control
scheduling
~Coordinated special events and shows
~Photoshop, PowerPoint, Excel, and Word Operator ~Handled insurance claims
~Handled Collection Calls
~Received orders through AS400 ~Filing
~Operated:
forklift, sideloader, clamp
truck, and worked on all aspects of Aide
pressure sensitive material line ~Patient Rotation Schedule
~Managerial Roles: Safety ~Administered: Massage Therapy, Whirlpool
Coordinator, STOP Member, QA Therapy, Exercise Therapy, Heat Therapy,
TENS, Cold Therapy, Burn Treatment,
Technician, Shipping and
Rehabilitation Training to Patients using
Warehouse Management, ATV medical Equipment, Ultrasound
operator and controller.

7. I have been a team member with Ted’s for over 8 years. I started out as a Server and
quickly moved up to Counter Server. After a months time I then became a Team Lead
helping to manage a restaurant with 30 plus employees. After proving my leadership
qualities and doing a cost assessment on half sours and cookies, I then made a
presentation of my findings and presented to the corporate office. The presentation
helped to further my career in the corporate office as Operations Assistant. The
presentation then was rolled out to the field and helped save the company quite a few
dollars and cents with new procedures that are still alive today. I then received a
promotion into the Payroll Department as Payroll Assistant. When I decided to
venture into the field I loved most, I used my own vacation time and funds to achieve
two IT Certifications to further my career with Ted’s as Systems Support / Assistant
Network Admin. That is a short story of where I came from and who I have become
with Ted’s.

9.  Managed the upgrade and migration from Microsoft Office XP to
Office 2007
 Completed Assessment Survey of the corporate office for all
computer related hardware and software
 Created inventory spreadsheet to track warranties and licenses
company wide
 Created and implemented an Asset Tag program
 Established Policies for PCI Compliance
 Assisted in the upgrade and migration of a Lawson Server
 Assisted in the upgrade and migration to new DC Server
 Support of the roll out of the company’s Paycard Program
 Developed scripting for all users through AD for shared drives
 Managed all wireless accounts with three different rollouts of
equipment and carriers
 Voted Most Valuable Team Member in the Restaurant Support
Center

10. CompTIA A+ Certification
High School Degree 2 years Core Classes CompTIA Network + Certification

11. “I have known Stephanie for 5 years. She is a very conscientious employee always ready to help in any way. Stephanie
approaches problem solving thoughtfully and often comes up with a unique, yet workable solution. She would be valuable asset
to any organization.” March 27, 2012
Cheryl Putman, Accounting Assistant, Ted's Montana Grill
worked with Stephanie at Ted's Montana Grill
“While working in Purchasing for Ted's Montana Grill, I had the pleasure of working with Stephanie as she supported IT for the
corporate office and the 45+ TMG restaurants. Whenever I had an IT issue, Stephanie was not only knowledgeable in how to fix
the problem but she always met me with a smile and a positive attitude. Unlike some IT professionals that make you feel belittled
for your lack of IT knowledge, Stephanie is kind, patient and takes the time to answer your questions in a non-threatening way.
As such, I would not hesitate to recommend Stephanie.” November 3, 2011
Lauren Schuman, Manager of Purchasing, Ted's Montana Grill
worked with Stephanie at Ted's Montana Grill

12. “I worked with Stephanie for many years at Ted's Montana Grill. She is great to work with, very dependable and a self starter. I
watched Stephanie set professional goals for herself and achieve them. She can handle many tasks and is a pleasure to be around.
I hope to work with her again in the future.” February 18, 2011
Paul Campbell, MBA, Staff Accountant, Ted's Montana Grill, Inc.
worked directly with Stephanie at Ted's Montana Grill
“During the time I managed Stephanie, I found her to be a hardworking self-starter with great customer service skills. Stephanie
continuously strives to expand her knowledge and experience and is always willing to take on new tasks and initiatives. Her
research skills and ability to develop and test different solutions has contributed greatly to the growth of technical knowledge
and skills. Stephanie would be a great addition to any technical support staff.” January 7, 2011
David Curtis, Director of Finanacial Applications, Urban Brands, Inc
managed Stephanie at Ted's Montana Grill
“I had the pleasure of working with Stephanie during my eight year tenure at Ted's Montana Grill. We collaborated on various
projects and based on her work I am confident that Stephanie would be a valuable addition to any company.” January 6, 2011
Rachel Thompson, Purchasing, Ted's Montana Grill
worked directly with Stephanie at Ted's Montana Grill

13. “In my career at Ted’s Montana Grill I worked with Stephanie Scandrol in many different capacities. I always found her to be
very professional with a caring attitude at the same time. I watched as Stephanie excelled in some very different rolls with our
company. This is a testament for many of her greatest attributes. Stephanie was always a very honest, responsible, loyal,
compliant, diligent, and hard working company representative. You could count on Stephanie to always give her best to all her
responsibilities. Because of this she was a great asset to both the restaurant support center and most importantly the operators on
the front lines. I could always count on Stephanie to respond to any questions or needs that I had in a timely manner. Stephanie
was consistent in her delivery of expected results even in the most unthankful rolls of guest recovery and IT solutions. In the
present day enviornment of increased work load with less people Stephanie always proved her worth by being willing to take on
new challenges and tasks. I have no reservations recommending Stephanie Scandrol . She will be an asset to any company
allowing her to use her skills and apply her passionate approach to her work.” May 20, 2010
Kris Gernentz, Regional Manager, Ted's Montana Grill
managed Stephanie indirectly at Ted's Montana Grill
“Stephanie is a dedicated self-starter who can be relied upon to complete complicated projects. In the seven years I worked with
her, she never disappointed me. She has a wonderful attitude and cares about the company as well as the team members she
serves within it.” May 14, 2010
Susan Alvarez, CFO, Ted's Montana Grill
managed Stephanie at Ted's Montana Grill

14. “I have worked with Stephanie for 7 years -- first in the position of payroll clerk and over the past several years as IT Support. I
enjoy seeing her development as an IT professional. She advances her skills with each challenge and thrives on the ability to
troubleshoot across various technologies and software.
What I appreciate most is that no problem is too small. If I'm having some obscure problem with Microsoft Office, Windows, or
one of several other programs on my PC, I know she will investigate and rectify it. Not only will she find the solution, but she
educates me by sharing the fix in language I understand. Stephanie takes the time to speak with and understand each person's
abilities and fine tune a solution that fits the user.” May 29, 2012
Liz Pounders, Manager of Accounts Payable, Ted's Montana Grill
worked with Stephanie at Ted's Montana Grill
“I have had the pleasure of working with Stephanie for the past seven years, three of which she was my payroll assistant. When
Stephanie accepted the payroll assistant position, she had no prior experience in payroll. However, due to her work ethic,
willingness to learn and enthusiasm, I knew she would do an awesome job. Stephanie took the bull (or bison as we say at Ted's)
by the horns and excelled at the payroll assistant position. She was a huge asset to my team. Sadly, Stephanie wanted to broaden
her horizons and delve into the I.T. world, which she has also excelled at. Stephanie's customer service skills are outstanding
along with the desire to help out in any way possible. I would recommend Stephanie without any hesitation. She is a great asset
to Ted's Montana Grill.” July 12, 2012
1 st Rebecca Hembree, PAYROLL MANAGER, Ted’s Montana Grill, Inc
managed Stephanie at Ted's Montana Grill

15. Thank you for taking the time to learn a little
bit more about me and who I am. I do look
forward to meeting you face to face one day. I
want to continue learning in order to grow
personally and professionally. I love
challenges and I don’t mind taking a risk for
something I believe in. I enjoy spending my
free time with the kids through
Hockey, Volleyball, Boy
Scouts, Camping, Fishing, and SCUBA Diving
. If you do not find me at a computer you will
find me outdoors enjoying life and all it has to
offer!