Texas Stress provides heat treatment services through its experienced staff and modern equipment. It aims to offer reliable services safely and on time through continuous training and technological advances. The company listens to customers' needs and consults them to find responsible solutions. It has a structured management team and provides ongoing training to employees. Texas Stress also uses a customized CRM and quality management system to organize work and ensure customer satisfaction.

1. Texas Stress Company Overview
 Why choose Texas Stress?
 How Texas Stress views business?
 What does Texas Stress do?

2. Our Mission
 Our mission is to offer you quality services, safely, on time and at competitive rates to
meet your needs and the needs of your customers. Continuous training in safety and
quality, and the latest technological advances in control equipment, help us provide stellar
services to you, for as long as you need us. Many of our clients have been with us since
we began in 1990.
 When you call, you will always speak to a live person; we listen to you, your needs and
how we can help. We consult with you, providing you with responsible, personalized and
experienced resources, and advice you can trust. This level of service has enabled us to
become one of the largest, fastest growing and most requested heat treatment companies
in Texas.

3. Why Texas Stress
 Texas Stress believes that Heat treatment services should offer reliable
performance in the most critical and demanding environments of the industry,
where vital components cannot fail without major consequences.
 Texas Stress not only focuses on improving individual components but helps
reduce overall downtime and keeps your operation on schedule.

4. How we view Business
P
P
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5. Our People
 Structured and professional management team:Structured and professional management team: At Texas Stress our management
team consistently supports our employees and communicates with the client. We do not have a
answering service so we can assist your needs 24 hours a day 7 days a week. We take the
approach of listening to our employees and coaching them on why our job is important and
how to best complete the task.
 Continuous training and improvement:Continuous training and improvement: Our employees not only go thru a 2 week
introductory course but also receive continuous training throughout the year. As a result of the
Job Audit program many of our employees will be scheduled for training on a specific task.
 Your Satisfaction guides our business and actions:Your Satisfaction guides our business and actions: Each one of the contacts we deal
with has specific needs and requirements in order to achieve satisfaction. Our business is
guided by that criteria for each contact within the customers organization.

6. Our People

8. Process Model
Inputs
•RFQ
•Procedures
•Jobs
•Tasks
•Concerns
•Questions
Outputs
•Quotes
•Procedures
•Completion
•Task Done
•No Concerns
•Answers
AuditsAudits
•Requirements
•Needs
•Satisfaction

9. Our Process
 ISO 9001 Quality Management System: Provides a set of
standardized requirements for a quality management system that helps ensure your products
consistently meet the needs of your customers and adhere to regulatory requirements. It is
an internationally-accepted quality management certification system to define, identify and
confirm quality benchmarks within organizations

10. Our Process
 Customized Microsoft Dynamics-CRM: is an approach to
managing our interactions with current and future customers. It helps us to organize,
automate, and synchronize sales, marketing, customer service, and technical support. At
Texas Stress we took it a step further because the sales does not end when the purchase is
made. Once our customers issue an order all the information is entered into the customized
Job Report. The job has multiple sections, Request, Planning, Scheduling, Load Out, On-site,
then Closed out. During this process all communication is entered into the CRM and
available to employees who need to see it. When we are on-site we can perform a Job Audit,
Case Study, Non Conformance Report, Customer Satisfaction Survey, and also post notes as
to the job scope or comments.

11. Our Process
 HSE/Quality Job Audits: During the coarse of any project Texas Stress
conducts Safety and Quality “ Job Audits” to monitor, measure, and improve performance.
The Job Audit covers areas that we continuously monitor and improve:
1. Lead Technicians: Leadership, Attitude, Organization, Communication, Appearance,
Documentation, and Job Knowledge.
2. Jobsite Condition: Are we on schedule, Have the tools needed, Set Up completed
properly, Equipment condition, Organized, etc…
3. Safety Conditions: Personal Protective Equipment, Barricades, Permits, Confined Space,
Elevated Work, Job Site Analysis appropriate for the task.
4. Customer Satisfaction: We always need to know how are customers feel we did.

13. Our Equipment
 Detailed Preventative Maintenance Program: When are
customers call they need manpower and equipment that is ready to work. We know how
critical it is that schedules stay on-time. Texas Stress consistently checks equipment not only to
DOT standards but to ensure it functions as expected once on-site. We do this by performing
routine pre determined checks on all equipment, Its inspected prior to and after each use. All
of this information is tracked within the Customized CRM that can alert us with due dates and
communicate information to employees who need it.
 Texas Stress has a full time mechanic and shipping & Receiving
 Department to maintain, repair and mobilize equipment within the
 Standards of our Preventative Maintenance Program

14. Our Equipment
 Large number of equipment options both Furnace
& Resistance: In an effort to always be available Texas Stress has a large fleet
of Consoles, Mobile Rigs, Combustion Systems, and Furnaces.

15. Our Equipment
 Multiple Locations and customized set ups: We are
located in Deer Park TX and Beaumont TX with future plans of expanding to others.
 Are equipment is conveniently located within close
 Proximity to are customers facilities to ensure quick
 Response times and availability. We have Furnaces,
 Resistance, and Customized Equipment at all locations.

16. Furnace Services

17. Fleet Vehicles

18. Combustion Services

19. Resistance Services

20. Resistance Services

21. What do we do
 We offer Dependable and Professional Heat
Treating Services
 We would like to offer you our People, Process,
and Equipment to satisfy you Heat Treating needs