2. Technology is a beautiful thing!
Besides, we use it every day while
surfing the net, using our smart
phones, driving our cars, shopping,
email, career opportunities, finding
friends that we have lost throughout
the years, and the reasons are
limitless… I obviously strive on
Technology not only as a means of
everyday functionality, but also as a
career that I love and enjoy.
Unfortunately, like a book with a
beautiful cover but has no pages to tell
a story, technology has hidden the
personality of the people we see.
Thanks to slideshare, I now have a
means to show you who I am, how I
got here, and my dreams of where I
hope to go! So pull up the curtain, go
beyond the monitor that separates us,
and take a peak of just what’s inside.
3. Stephanie Severa Scandrol
Email: slas30263@gmail.com
An experienced Systems Support Analyst for Ted’s Montana Grill who has progressively moved through the company since returning to work after a 7 year hiatus
from the workplace to be a stay at home mother. Upon return, worked to attain progressively more responsible positions at Ted’s and through personal
investments in education to achieve the current position in Ted’s Information Systems.
Experience
1/2004 - Present – Ted’s Montana Grill, Inc Atlanta, GA
Systems Support / Network Administrator
Provide Help Desk and Systems Support for over 50 desktop and laptop users and 55 restaurants as well as phone system, mobile devices, remote access, and
some network support. Major duties include but not limited to trouble shooting hardware or software issues, setting up, upgrading, and configuring desktops,
laptops, printers, faxes, and servers, setting up and configuring phone extension in our Avaya PBX, providing basic user training on applications, invoice coding,
produced policies for end users, and providing basic network support, along with some VMWare support. Special Projects include:
• Managed the upgrade of Lawson, including server, Bottomline, and BSI.
• Managed the upgrade and migration from Microsoft Office XP to Office 2007 and Office 2010.
• Completed a complete asset survey of the corporate offices for all computer related hardware and software and created a spreadsheet to track
warranties and licenses.
• Helped with installation and implementation of new IT ticketing system, Numara Track-It
• Developed and Implemented IT Policies for PCI Compliance
Payroll Assistant
Responsibilities included employee data entry into Lawson, administration of the company 401K plan including enrollment and support of account management
requests from employees. Developed and maintained various reports in Excel. In addition, I supported the payroll needs of 30 restaurants to include the handling
of all employee change requests, garnishments, terminations, and reporting and tracking. Special Projects include:
• Support of the roll out of the company’s PayCard program.
• Rewrite of the garnishment letter, forms, and internal processes.
Operations Assistant
Responsibilities included the support of 5 Regional Managers. Scheduled appointments, maintained daily calendars, coordinated travel arrangements for not only
the 5 Regional Managers, but also for the 30 proprietors nationwide. Reviewed and maintained expense reports through Excel, prepared and organized training
classes, made PowerPoint presentations, coordinated arrangements for offsite meetings, collected and reported on a series of plans, schedules, and P&L's.
Distributed letters of appreciation, MVP awards, and answered all feedback from our guests as part of the Guest Relations team
Server
Upon return to work, started out with Ted's Montana Grill as a server, within 6 months time had progressed through various positions at the restaurant to include
promotion to counter server, in-store trainer and eventually to a Team Lead position.
Technical Background
• Microsoft Windows XP, Vista, and Windows 7 desktop and server versions and Network Domain administration
• Applications include: Microsoft Office 2003, 2007, 2010, MAC OS, Symantec networked managed anti-virus and security, Adobe, Zetafax, Lawson,
Cisco VPN, Printers and Fax related software, BES, BSI, and Microsoft Exchange.
• Avaya PBX
Education
2007 -- CED Solutions, Marietta, GA
Comp TIA A+ Certification Information Technology, Comp TIA A+ Certification, A+ Depot Technician, A+ IT Technician, A+ Remote Support Technician
GPA: 4.0 Test Result was 100% correct
2007 -- CED Solutions, Marietta, GA
Comp TIA Network+ Certification Information Technology
GPA: 3.5 Test Result of 92% correct
1989 - 1991 Georgia State University
Core Classes for Physical Therapy
4. So let’s try to do better than that and
see who the person is behind the sea of
letters!
6. Customer Service
~ Handled Southeast Region
Customer Support through placing
Team Mentor orders and through customer calls
Physical Therapy:
~Mentored a line of 40 Consultants ~Worked closely with production
~Customer Service to over 5000 customers
~Leadership Role
and warehouse to ensure accurate
flow of customer orders Office Manager
~AS400 ~Managed employee and patient
~Inventory Control
scheduling
~Coordinated special events and shows
~Handled insurance claims
~Photoshop, PowerPoint, Excel, and Word Operator ~Handled Collection Calls
~Received orders through AS400 ~Filing
~Operated: forklift, sideloader,
clamp truck, and worked on all
aspects of pressure sensitive Aide
material line ~Patient Rotation Schedule
~Managerial Roles: Safety ~Administered: Massage Therapy, Whirlpool
Coordinator, STOP Member, QA Therapy, Exercise Therapy, Heat Therapy,
TENS, Cold Therapy, Burn Treatment,
Technician, Shipping and
Rehabilitation Training to Patients using
Warehouse Management, ATV medical Equipment, Ultrasound
operator and controller.
7. I have been a team member with Ted’s for over 8 years. I started out as a Server and
quickly moved up to Counter Server. After a months time I then became a Team Lead
helping to manage a restaurant with 30 plus employees. After proving my leadership
qualities and doing a cost assessment on half sours and cookies, I then made a
presentation of my findings and presented to the corporate office. The presentation
helped to further my career in the corporate office as Operations Assistant. The
presentation then was rolled out to the field and helped save the company quite a few
dollars and cents with new procedures that are still alive today. I then received a
promotion into the Payroll Department as Payroll Assistant. When I decided to venture
into the field I loved most, I used my own vacation time and funds to achieve two IT
Certifications to further my career with Ted’s as Systems Support / Assistant Network
Admin. That is a short story of where I came from and who I have become with Ted’s.
8.
9. Managed the upgrade and migration from Microsoft Office XP to
Office 2007
Completed Assessment Survey of the corporate office for all
computer related hardware and software
Created inventory spreadsheet to track warranties and licenses
company wide
Created and implemented an Asset Tag program
Established Policies for PCI Compliance
Assisted in the upgrade and migration of a Lawson Server
Assisted in the upgrade and migration to new DC Server
Support of the roll out of the company’s Paycard Program
Developed scripting for all users through AD for shared drives
Managed all wireless accounts with three different rollouts of
equipment and carriers
Voted Most Valuable Team Member in the Restaurant Support
Center
11. “I have known Stephanie for 5 years. She is a very conscientious employee always ready to help in any way. Stephanie
approaches problem solving thoughtfully and often comes up with a unique, yet workable solution. She would be valuable asset
to any organization.” March 27, 2012
1st Cheryl Putman, Accounting Assistant, Ted's Montana Grill
worked with Stephanie at Ted's Montana Grill
“While working in Purchasing for Ted's Montana Grill, I had the pleasure of working with Stephanie as she supported IT for the
corporate office and the 45+ TMG restaurants. Whenever I had an IT issue, Stephanie was not only knowledgeable in how to fix
the problem but she always met me with a smile and a positive attitude. Unlike some IT professionals that make you feel belittled
for your lack of IT knowledge, Stephanie is kind, patient and takes the time to answer your questions in a non-threatening way.
As such, I would not hesitate to recommend Stephanie.” November 3, 2011
1st Lauren Schuman, Manager of Purchasing, Ted's Montana Grill
worked with Stephanie at Ted's Montana Grill
12. “I worked with Stephanie for many years at Ted's Montana Grill. She is great to work with, very dependable and a self starter. I watched Stephanie set
professional goals for herself and achieve them. She can handle many tasks and is a pleasure to be around. I hope to work with her again in the future.”
February 18, 2011
1st Paul Campbell, MBA, Staff Accountant, Ted's Montana Grill, Inc.
worked directly with Stephanie at Ted's Montana Grill
“During the time I managed Stephanie, I found her to be a hardworking self-starter with great customer service skills. Stephanie continuously strives to
expand her knowledge and experience and is always willing to take on new tasks and initiatives. Her research skills and ability to develop and test
different solutions has contributed greatly to the growth of technical knowledge and skills. Stephanie would be a great addition to any technical support
staff.” January 7, 2011
1st David Curtis, Director of Finanacial Applications, Urban Brands, Inc
managed Stephanie at Ted's Montana Grill
“I had the pleasure of working with Stephanie during my eight year tenure at Ted's Montana Grill. We collaborated on various projects and based on her
work I am confident that Stephanie would be a valuable addition to any company.” January 6, 2011
1st Rachel Thompson, Purchasing, Ted's Montana Grill
worked directly with Stephanie at Ted's Montana Grill
13. “In my career at Ted’s Montana Grill I worked with Stephanie Scandrol in many different capacities. I always found her to be very professional with a
caring attitude at the same time. I watched as Stephanie excelled in some very different rolls with our company. This is a testament for many of her greatest
attributes. Stephanie was always a very honest, responsible, loyal, compliant, diligent, and hard working company representative. You could count on
Stephanie to always give her best to all her responsibilities. Because of this she was a great asset to both the restaurant support center and most importantly
the operators on the front lines. I could always count on Stephanie to respond to any questions or needs that I had in a timely manner. Stephanie was
consistent in her delivery of expected results even in the most unthankful rolls of guest recovery and IT solutions. In the present day enviornment of
increased work load with less people Stephanie always proved her worth by being willing to take on new challenges and tasks. I have no reservations
recommending Stephanie Scandrol . She will be an asset to any company allowing her to use her skills and apply her passionate approach to her work.”
May 20, 2010
1st Kris Gernentz, Regional Manager, Ted's Montana Grill
managed Stephanie indirectly at Ted's Montana Grill
“Stephanie is a dedicated self-starter who can be relied upon to complete complicated projects. In the seven years I worked with her, she never
disappointed me. She has a wonderful attitude and cares about the company as well as the team members she serves within it.” May 14, 2010
1st Susan Alvarez, CFO, Ted's Montana Grill
managed Stephanie at Ted's Montana Grill
14. Thank you for taking the time to learn a little
bit more about me and who I am. I do look
forward to meeting you face to face one day. I
want to continue learning in order to grow
personally and professionally. I love
challenges and I don’t mind taking a risk for
something I believe in. I enjoy spending my
free time with the kids through Hockey,
Volleyball, Boy Scouts, Camping, Fishing, and
SCUBA Diving . If you do not find me at a
computer you will find me outdoors enjoying
life and all it has to offer!
