Smu bba sem 3 fall 2014 solved assignments

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DRIVE - Fall 2014
BBA
SEMESTER III
SUBJECT CODE & NAME
BBA 301-Legal and Regulatory Framework
Q.1. Explain the clause related to the acceptance of proposal and the mandatory
conditions attached with it.
ANS:
Acceptance of proposal: ICA states: “A proposal is said to be accepted when the person to
whom the proposal is made signifies his assent thereto. A proposal when accepted becomes
a promise.” The offeree agrees to be bound by the terms of theoffer by accepting it. When
the receiver of a proposal communicates his agreement to
Q2. What are the different ways in which an agency may be formed?
Answer: An agency may be created in any of the following ways:
1. Express agency:
An express agency may be created orally by words of mouth or in writing (Sec. 187). The
most common form of written agency, you might have often heard of, is power of attorney,
under seal, popularly called P.O. A. Under such authority, an agent is authorized to bind his
principal by any contract under seal, i.e., a written and stamped document.
Q3. “A bill may be dishonoured by non-acceptance or by non-payment”. Explain
Answer: A bill may be dishonored by non-acceptance or by non-payment. Promissory notes
and cheques are dishonored by non-payment only. When a negotiable instrument is
dishonored, the holder must give notice of dishonor to all the prior parties in order to make
them liable on the instrument. If the holder fails to do so, then the notice of dishonor may
be to all the parties who are liable on the instrument and entitled to notice are discharged.
He forfeits his right of actions against the prior parties entitled to the notice of dishonor
(Sec. 93).

Q.4. Decisions of the members at general meetings are expressed by way of resolutions.
What do you understand by the term resolution here? Explain it with its kinds.
ANS:
Resolution: Decisions of the members at general meetings are expressed by way
ofresolutions. At the meetings, a definite proposal in the form of a ‘motion’ is placed; it is
discussed thoroughly and finally is put to vote. Once voted upon by a majority of members,
it becomes a resolution and is recorded by the company. Resolutions are used as tools for
introducing new policies and for amending existing policies of the company.
Q.5. FEMA clearly defines the acts that can be termed as offences under its purview. What
are these malpractices which are covered under FEMA act?
ANS:
Offences under FEMA: FEMA clearly defines the Acts that can be termed as offences under
its purview. It is the duty of the Directorate of Enforcement to investigate and prevent
leakage of foreign exchange which generally occurs through the following malpractices:
Q6. Write short notes on:
a) Copyright
b) Electronic Governance
a) Meaning and explanation
b) Meaning and provisions
5, 5
Answer:
Copyright
In simple words it means the right to copy. It is based on the notion that people who create
or produce creative work have the right to decide how the fruits of their talent, skill and
labour should be displayed. It is an exclusive right to reproduce an original work of
authorship fixed in a tangible medium of expression, to prepare derivative works based
upon the original work and to perform or display the work in case of musical, dramatic,
choreography, art, literature and sculptural

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DRIVE - Fall 2014
PROGRAM - Bachelor of Business Administration- BBA
SEMESTER - 3
BBA302 – Human Resource Management
Q1. Define Human Resource Management. Explain the functions of Human Resource
Management.
Answer: Definition and Concept of Human Resource Management
Human Resource Management (HRM) is a process of bringing people and organisations
together so that the goals of each are met. It is the art of procuring, developing, and
maintaining competent workforce to achieve the goals of
Q2. What do you mean by Personnel Management? List and explain the differences
between Personnel Management and HRM.
Answer: Meaning of Personnel Management:
Personnel Management is also known as Personnel Administration, Labour Management
and Labour Administration. According to the Institute of Personnel Management of India
Personnel Management is “that part of management function which is primarily concerned
with the human relationships within an organisation. Its
Q.3. What do you mean by Recruitment? Explain the factors affecting Recruitment.
ANS:
Recruitment: Recruitment is a linking function. It is a joining process in which it tries to bring
together job seekers and employers. The basic purpose of recruitment is to finding the best
talent in the job market and absorbing them in the company. To have good recruitment, it is
important to have three elements:

Q4. Describe the various strategies to improve Employee Relations.
Answer: Strategies to improve employee relations
It is rightly said that the success and failure of an organisation is directly proportional to the
relationship shared among the employees. It is important for employees to maintain cordial
relationship with the colleagues; else it will result in conflicts as well as an unpleasant work
atmosphere. However, the task of maintaining good relations is not easy. It requires careful
planning and good analysis of the organisational situation. Some of the strategies that the
organisations follow to improve their employee relations are given below:
Q5. Discuss the objectives of Training. Explain the methods of On the Job Training.
Answer:
Objectives of Training
Training improves the quality of work, changes and molds the employee’s skills, knowledge
and attitude. It also helps employees to increase their performance. Some of the objectives
of training are:
Q.6. Write a short note on the following:
a) Employee Counselling
b) Selection
ANS:
a) Employee Counselling: Employee counselling is a process where a professional counsellor
helps employees sort out problems by themselves. . It is an enabling service. Counselling is
required for employees who are stressed out of problems,personal or professional. Smith
defines counselling as “a process in which the counsellor assists the counselee to make
interpretations of facts relating to a choice, plan, or adjustments which he needs to make.”
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DRIVE- Fall 2014
SEMESTER - 3
BBA303: QUALITY MANAGEMENT
Q.1: What is meant by ‘Quality’? What are the dimensions of quality? What is meant by
quality assurance?
ANS:
Definition of Quality:
Quality is significant to any business. But it is hard to define because there are various
perspectives of Quality as shown in the figure below. These perspectives are based on (i )
product, (ii) value, (iii) manufacturing, and (iv) user.
Q.2. Explain the following:
[ a) Explanation of “Kaizen”,
b) Benchmarking and its importance]
ANS:
a) Kaizen: Kaizen is a Japanese word meaning improvement or change for the better.
It, refers to the beliefs or practices that focus on the continuous improvement of various
processes. The word ‘Kai’ refers to change, and the word ‘Zen’ means good. Kaizen, also
sometimes referred to as continuous improvement process, is defined as a guiding principle
that introduces small and minute changes in an operating
Q.3 (a) Describe the contribution of Edwards Deming to Quality management.
(b) Differentiate between Mission and Vision Statements.
Answer:
Contribution of Edwards Deming to Quality management: Contribution of Deming to
quality management
Some of the major contributions of Dr. Deming to quality management.
Deming Cycle
Perhaps Deming’s most well-known contribution to quality management was the Deming
cycle. The Deming cycle views quality as a product of four related processes: Plan – Do –
Check – Act (PDCA) cycle.

Q.4. What is meant by Customer Focus? Describe in brief the concept of Customer
satisfaction and Customer delight.
Customer Focus: Before understanding customer focus, we need to know what focus
means to organisations. Focus means concentration of energy. When someonefocuses
completely on a particular goal, that person will soon achieve that goal. Similarly, for
organisations too, focus provides the capability to bring together their divergent energies by
concentrating them towards the singleminded achievement of desired goals. Thus, focus
Q.5. Write Short notes on the following:
[a) Cost of Quality,
b) Productivity]
ANS:
a) Cost of Quality: Traditionally, cost of quality is defined as the expenditure incurred by
the producer to achieve a particular level of quality. It has been modified, and today it is
defined as the expenditure incurred by the producer, user, andcommunity to achieve a
particular level of quality. It is an important concept because managers, before making any
decision related to quality, m
Q.6. Define Quality Management System. Explain Quality Management Principles.
ANS:
Quality Management System: Quality Management Systems (QMS) provide a broad
framework for organisations to implement quality management within the organisation.
The primary aim of quality management systems is to ensure qu
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DRIVE - Fall 2014
SEMESTER - 3
BBA 304 - Advertising and Sales
Q.1. Define advertising and discuss the various functions of advertising.
ANS:
Advertising: "Advertising is the non-personal communication of information usually paid for
and usually persuasive in nature about products, services or ideas byidentified sponsors
through the various media to reach broad audiences” According to this definition,
advertising has five basic components:
Q.2. Explain the consumer buying decision process.
ANS:
Consumer buying decision process: Behind the visible act of making a purchase there lies a
decision process that must be investigated. The purchase decision process is the stages a
buyer passes through in making choices about which products and services to buy. The
stages are:
Q.3. Observe any newspaper advertisement of any consumer durable company. What is
the target audience and what are benefits of choosing newspaper for advertisement.
ANS:
Selection of advertisement
Here let us take NOKIA as consumer durable company. If we’re selling a telecom product, an
ad placed in a telecom related magazine will attract potential consumers who are looking
for
Q.4. What is media planning and what are the steps in media planning process?

Media Planning: Media planning is a very important component of the marketing strategy
of an organisation. It refers to an analytical method for making mediadecisions, and
describes the process of taking the message across to the target audience of the right time
and place, and using the right media vehicle. In other words, media planning
Q.5. What do you understand by Public relations? What is the difference between PR and
advertising?
ANS:
Meaning of Public Relations: “Public relations” is used to build rapport with employees,
customers, investors, voters or the general public. Public Relations (PR) is the actions of a
corporation, store, government, individual etc. in promoting goodwillbetween itself and the
public, the community, employees, customers etc. An earlier definition of public relations by
the first World Assembly of Public Relations Associations, held in Mexico City, in August
1978, was "the art and social science of analyzing trends, predicting their
consequences, counseling
Q.6. Write short notes on:
[a) meaning and objectives of sales quota,
b) meaning and role of sales force]
ANS:
Sales Quota: Known as sales target, sales quota is an expression of sales value andsales
volume expected from a salesperson to be achieved in full from their defined territory over
a given period of time i.e., weekly, monthly, quarterly or yearly. In simple sense, a sales
quota is a goal; it is
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