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INTERNSHIP TRAINING REPORT
ON
―SALES OF INSURANCE POLICIES IN METLIFE‖
SUBMITTED IN THE FULLFILLMENT OF THE DEGREE OF BACHELOR
OF BUSINESS ADMINISTRATION (BBA) SESSION 2008-2011.
BRANCH: KANKURGACHI (KOLKATA)
UNDER: SANJAY KUMAR BYAHUT (Sales Manager)
INTERNSHIP PERIOD: 8 Weeks or 2 months.
Submitted To: Submitted By:
Mr. Arunavo Narayan Mukherjee Shubhashish Mandal
Professor BBA- 5th Semester
ISB&M- Kolkata (2008-2011)

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BRIEF SUMMARY
As my title of the report is ―SALES OF INSURANCE POLICIES IN
METLIFE‖, which is based on my work, I did in my internship in Metlife India.
Metropolitan Life Insurance Company, commonly known as MetLife. It is the
140 years old company and the largest life insurance provider in United States.
MetLife is one of the fastest growing life insurance companies in India. It serves
its customers by offering a range of innovative products in the insurance and
financial services sector to individuals and to group customers.
As a Management Trainee my main objective was to sell insurance to my lead
customers or clients. And before I started my work I have to go through a seven
day training regarding the products the company offers, how to approach the
clients, how to create a favourable demand of the product to sell, tips to crack
the IRDA exam and lots of selling & marketing tips.
After the training process and after passing the IRDA exam, I have been
assigned as a Financial Advisor. The task of mine was not only concerned with
selling of insurance policies to my clients but also to build a long term
relationship with the clients so that I can get repeat customers, to reinforce
better sales. And to generate client database, I have adopted few methodology
which includes telephone interview, approaching my relatives, friends &
acquaintances etc. And after understanding their needs, I proposed them the best
suited policies. And convinced them how the policy is going to benefit them in
their future and created the value benefited by the policy in making complete
peace of mind.
How am I going to prepare my Training Report:-
As I did my Training Report is based on my Internship I did. The Training
Report will contain the following details of my working in the organization:-
 The details of collection of data which includes both primary &
secondary.

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 The analysis of the data which I collected i.e. the people who are
interested in buying the insurance policies now and who can buy the
policies in future.
 The final outcome of my data analysis which will speak about the buying
or purchasing process of the lead clients.
 The details and analysis of the Training given to me in order to sell the
policies to my lead clients.
 The discussion about how the organization will enhance their
organizational behaviour in order to get maximum output from their
Financial Advisors.
 At last but not least, my likings and disliking about the organization and
how they can improve in their working process which is basically my
recommendations.
Shubhashish Mandal
BBA-5TH SEMESTER

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ACKNOWLEDGEMENT
This project grew out of our preparation for more than twenty days. An
enormous debt is owed to our mentor, Professor Sri Arunavo Narayan
Mukherjee, for his wisdom, enthusiasm, support and encouragement. It is his
profound knowledge an insight, and constant strictness and kind understanding
that help us in overcoming difficulties, mastering basic writing skills, an
deforming our own ideas, which consequently have enabled me to finish this
project. Without his revising for several times, the project would not be what it
is now.
We are eager to take the opportunity to thank Mr. Sanjay Kumar Byahut (Sales
Manager), Metlife India, Kakurgachi, Kolkata and other co-workers who have
given us guidance, assistance and concern. They have imparted to us so much
valuable knowledge, which will befit us a whole lifetime.
In addition, we would like to thank family who always support us in whatever
conditions. Their encouragement and love give me warmth, strength and
confidence, which help us in surmounting so many obstacles and in realizing
our dreams.
Finally, we give our heartfelt thanks to dear friends and fellow students, who
have accompanied us throughout the project.
At last but not least, I would like to thank my heart out to the Microsoft
Corporation for their outstanding MS-Office software, with the help of which
the final training report is being into existence.

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TABLE OF CONTENTS
TOPICS Page Numbers
1. INDUSTRY PROFILE 6-24
2. COMPANY PROFILE 25-37
3. RESEARCH 38-42
METHODOLOGY
4. DATA ANALYSIS 43-50
5. FINDINGS 51
6. RECOMMENDATION & 52-53
SUGGESTION
7. LIMITATIONS 54
8. CONCLUSION 55
9. GLOSSARY 57-58
10.REFERENCE 59
11.ABBREVATIONS 60
12.ANNEXURE 61-63

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INDUSTRY PROFILE
 WHAT IS INSURANCE?
Insurance may be defined as social device or tool to protect the economic
value of the Life and other assets. Under the plan of Insurance a group of
people are brought together and their share of money is pooled to manage
the loss suffered by any of them.
Insurance is defined as the equitable transfer of the risk of a loss, from
one entity to another, in exchange for payment. It is a means of indemnity
against a future occurrence of an uncertain event.
Insurance is a contract whereby in return of the payment of the premium
by the insured the insurers pay the financial loss suffered by the insured
as a result of the loss by the unforeseen events. The term ―risk‖ is used to
define the probability of loss. Risk management, the practice of
appraising and controlling risk, has evolved as a discrete field of study
and practice.
Insurance is a pool where large number of people exposed to similar kind
of risks makes contribution to the common fund out of which the losses
suffered by the unfortunate few due to accidental events are made good.
The sharing of risk among large group of people is the basis of insurance.

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CHARACTERISTICS OF INSURANCE
Risks which can be insured by private companies typically share seven
common characteristics:
1. Large number of similar exposure units: Since insurance operates
through pooling resources, the majority of insurance policies are
provided for individual members of large classes, allowing insurers
to benefit from the law of large numbers in which predicted losses
are similar to the actual losses.
2. Definite loss: The loss takes place at a known time, in a known
place, and from a known cause. The classic example is death of an
insured person on a life insurance policy. Fire, automobile
accidents, and worker injuries may all easily meet this criterion.
3. Accidental loss: The event that constitutes the trigger of a claim
should be fortuitous, or at least outside the control of the
beneficiary of the insurance. The loss should be pure, in the sense
that it results from an event for which there is only the opportunity
for cost. Events that contain speculative elements, such as ordinary
business risks or even purchasing a lottery ticket, are generally not
considered insurable.
4. Large loss: The size of the loss must be meaningful from the
perspective of the insured. Insurance premiums need to cover both
the expected cost of losses, plus the cost of issuing and
administering the policy, adjusting losses, and supplying the capital
needed to reasonably assure that the insurer will be able to pay
claims.
5. Affordable premium: If the likelihood of an insured event is so
high, or the cost of the event so large, that the resulting premium is
large relative to the amount of protection offered, it is not likely
that the insurance will be purchased, even if on offer. Further, as
the accounting profession formally recognizes in financial
accounting standards, the premium cannot be so large that there is
not a reasonable chance of a significant loss to the insurer. If there

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is no such chance of loss, the transaction may have the form of
insurance, but not the substance.
6. Calculable loss: There are two elements that must be at least
estimable, if not formally calculable: the probability of loss, and
the attendant cost. Probability of loss is generally an empirical
exercise, while cost has more to do with the ability of a reasonable
person in possession of a copy of the insurance policy and a proof
of loss associated with a claim presented under that policy to make
a reasonably definite and objective evaluation of the amount of the
loss recoverable as a result of the claim.
7. Limited risk of catastrophically large losses: Insurable losses are
ideally independent and non-catastrophic, meaning that the losses
do not happen all at once and individual losses are not severe
enough to bankrupt the insurer; insurers may prefer to limit their
exposure to a loss from a single event to some small portion of
their capital base.

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HISTORY OF INSURANCE
Origin of Insurance
Almost 4,500 years ago, in the ancient land of Babylonia, traders used to
bear risk of the caravan trade by giving loans that had to be later repaid
with interest when the goods arrived safely. In 2100 BC, the Code of
Hammurabi granted legal status to the practice that, perhaps, was how
insurance made its beginning.
Life insurance had its origins in ancient Rome, where citizens formed
burial clubs that would meet the funeral expenses of its members as well
as help survivors by making some payments.
As European civilization progressed, its social institutions and welfare
practices also got more and more refined. With the discovery of new
lands, sea routes and the consequent growth in trade, medieval guilds
took it upon themselves to protect their member traders from loss on
account of fire, shipwrecks and the like.
Since most of the trade took place by sea, there was also the fear of
pirates. So these guilds even offered ransom for members held captive by
pirates. Burial expenses and support in times of sickness and poverty
were other services offered. Essentially, all these revolved around the
concept of insurance or risk coverage. That's how old these concepts are,
really.
In 1347, in Genoa, European maritime nations entered into the earliest
known insurance contract and decided to accept marine insurance as a
practice.
The first step...
Insurance as we know it today owes its existence to 17th century
England. In fact, it began taking shape in 1688 at a rather interesting
place called Lloyd's Coffee House in London, where merchants, ship-
owners and underwriters met to discuss and transact business. By the end
of the 18th century, Lloyd's had brewed enough business to become one
of the first modern insurance companies.

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Insurance and Myth...
Going back to the 17th century in 1693, astronomer Edmond Halley
constructed the first mortality table to provide a link between the life
insurance premium and the average life spans based on statistical laws of
mortality and compound interest. In 1756, Joseph Dodson reworked the
table, linking premium rate to age.
Entering Companies...
The first stock companies to get into the business of insurance were
chartered in England in 1720. The year 1735 saw the birth of the first
insurance company in the American colonies in Charleston, SC. In 1759,
the Presbyterian Synod of Philadelphia sponsored the first life insurance
corporation in America for the benefit of ministers and their dependents.
However it was after 1840 that life insurance really took off in a big way.
The trigger: reducing opposition from religious groups.
The Growing Years...
The 19th century saw huge developments in the field of insurance, with
newer products being devised to meet the growing needs of urbanization
and industrialization. In 1835, the infamous New York fire drew people's
attention to the need to provide for sudden and large losses. Two years
later, Massachusetts became the first state to require companies by law to
maintain such reserves. The great Chicago fire of 1871 further
emphasized how fires can cause huge losses in densely populated modern
cities. The practice of reinsurance, wherein the risks are spread among
several companies, was devised specifically for such situations.
There were more offshoots of the process of industrialization. In 1897,
the British government passed the Workmen's Compensation Act, which
made it mandatory for a company to insure its employees against
industrial accidents. With the advent of the automobile, public liability
insurance this first made its appearance in the 1880s and gained
importance and acceptance.
In the 19th century, many societies were founded to insure the life and
health of their members, while fraternal orders provided low-cost,
members-only insurance.

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Even today, such fraternal orders continue to provide insurance coverage
to members as do most labour organizations. Many employers sponsor
group insurance policies for their employees, providing not just life
insurance, but sickness and accident benefits and old-age pensions.
Employees contribute a certain percentage of the premium for these
policies.
In India
Life Insurance in India existed from long time. The modern concept of
Insurance was brought by Bruisers in India, and Oriental Insurance
Company was the first Insurance Company who did Insurance for the
Indian in 1818 and was established in Calcutta nowadays Kolkata. Then
due to no interference of government in it, private market players ruled
the market as they want to, that is why government intervened in between
to protect the interest of the mass and to safeguard the money involved in
it. All private companies were took over by Government and Insurance
market was turned to Public sector and Life Insurance Corporation of
India was formed in 1956 to make the Insurance reachable at remote
areas and that even by low premiums or better said as affordable premium
so as to secure their life.
From the beginning of Insurance in India till now a lot of changes have
been made but the most significant change was in 1999, when IRDA was
formed. IRDA means Insurance Regulatory and Development Authority.
This was formed to rethink upon opening the insurance sector for the
Private players again but along with that to have a check upon those
private players an IRDA has to act as a governing body to safeguard the
interest of the public whose money is involved in it.
From that time i.e. from the year 2001 insurance sector was opened for
the private players too. Since then Insurance sector is on the boom and
business is flourishing and a lot of private players are coming into
business. Here the private players doesn‘t indicate to Indian Private
Companies but also foreign players are also involved in it, but to manage
the money flow in and outside the country IRDA takes care of the
contribution of the money by foreign partners of private insurance
companies. To control that IRDA has set a limit of FDI i.e. 26%.

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The evolution of Insurance in India can be summarized as:-
Year Changes
1818 Oriental Insurance Company. The first Insurance company in
India
1870 Bombay Mutual Life Assurance Company. First Indian
Insurance company.
1912 The Indian Life Assurance Company enacted the first law to
regulate the life insurance business in India
1926 The Indian Assurance company act enacted to enable the
government to collect the statistical information about the
insurance.
The earlier legislation consolidated and amended the life insurance act
with the objective of protecting the interest of insurance in the public.
1938
1956 245 Indian and foreign players and prudent societies are taken
once by Central govt. And nationalized
The number of companies in Insurance particularly in Life Insurance has
changed drastically now the number is in 29.

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Types of Insurance Contract
WHAT IS LIFE INSURANCE?
Life insurance is a contract for payment of money to the person assured (or to
the person entitled to receive the same) on the occurrence of the event insured
against.
 Usually the contract provides for –
i. Payment of an amount on the date of maturity or at specified periodic
intervals or at death, whichever is earlier.
ii. Periodic payment of insurance premium by the policy holder to the
corporation who provides the insurance.
 Who can buy a life insurance policy?
Any person above 18 years of age, who is eligible to enter into a valid contract,
Subject to certain conditions, a policy can be taken on the life of the spouse or
the children.
 What is a Whole Life Policy?
When most people think of life insurance, they think of a traditional whole life
policy. These are the simplest policies to understand: You pay a fixed premium
every year based on your age and other factors, you earn interest on the policy's
cash value as the years roll by, and your beneficiaries get a fixed benefit after
you die.
The policy takes you into old age for the same premium you started out with.
Whole life insurance policies are valuable because they provide permanent
protection and accumulate cash values that can be used for emergencies or to
meet specific objectives. The surrender value gives you an extra source of
retirement money if you need it.

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 What is an Endowment policy?
Unlike whole life, an endowment life insurance policy is designed primarily to
provide a living benefit and only secondarily to provide life insurance
protection. Therefore, it is more of an investment than a whole life policy.
Endowment life insurance pays the face value of the policy either at the
insured's death or at a certain age or after a number of years of premium
payment.
Endowment life insurance is a method of accumulating capital for a specific
purpose and protecting this savings program against the saver's premature death.
Many investors use endowment life insurance to fund anticipated financial
needs, such as college education or retirement. Premium for an endowment life
policy is much higher than those for a whole life policy.
 What is a Money Back policy?
This is basically an endowment policy for which a part of the sum assured is
paid to the policyholder in the form of survival benefits, at fixed intervals,
before the maturity date. The risk cover on the life continues for the full sum
assured even after payment of survival benefits and bonus is also calculated on
the full sum assured. If the policyholder survives till the end of the policy term,
the survival benefits are deducted from the maturity value.

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SCOPE OF LIFE INSURANCE
 Why does one need Life Insurance?
Life insurance is designed to protect you and your family against financial
uncertainties that may result due to unfortunate demise or illness. You can also
view it as a comprehensive financial instrument – as a part of your financial
planning offering you savings & investment facilities along with cover against
financial loss. By choosing the right policy as per your needs i.e. customized
solutions, you will be able to plan for a secure future for yourself and your
loved ones.
i. Choosing the right plan.
ii. Identifying the right plan basis your needs is the first crucial step towards
insurance planning.
At Metlife India Insurance we help you through this decision by
identifying your various needs and offering plans that are customized for
you. You may also choose a plan for yourself by identifying the life stage
you are at.
iii. Analyzing Needs
The following needs of a person can be fulfilled by insurance:-
a. Protection: Need for a sound income protection in case of your
unfortunate demise.
b. Investment: Need to ensure long-term real growth of your money.
c. Saving: Save for the milestones and protect your savings too.
d. Pension: Need to save for a comfortable life post retirement.
Once you have analyzed your needs as per above classification, you need to
then ascertain important factors such as type of cover, insurance amount as per
one's income, life stage and dependents.

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Objectives of Life Insurance
1. To spread life insurance and provide life insurance protection to the masses a
reasonable cost.
2. To mobilize peoples savings through insurance-linked savings schemes.
3. To invest the funds to serve the best interests of both the policy holders and
the nation.
4. To conduct business with maximum economy, always remembering that the
money belongs to the policy holders.
5. To act as trustees of the policy holders and protect their individual and
collective interests.
6. To innovate and adapt to meet the changing life insurance needs of the
community.

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GENERAL INSURANCE
General (non-life) insurance provides a short-term coverage, usually for a
period of one year. General insurers transact fire insurance, motor insurance,
marine insurance, and miscellaneous insurance business. Among these
categories fire and motor insurance business are predominant. Motor vehicle
insurance is compulsory in India and the motor insurance industry. Moreover,
motor insurance due to third party liability claims has substantially contributed
to underwriting losses.
General Insurance Products
 Fire insurance:
Fire Insurance is a comprehensive policy which covers loss on account of
fire, earth quake, riots, floods, strikes, and malicious intent. It can be taken
only by the owner of the premises to be insured.
 Motor Insurance:
In motor insurance, the rates were revised. Upwards twice, once in 1982 and
then in1990 as the high cost of repairs coupled with third party claims had
adversely affect the insured loss ratio. Motor insurance is Mandatory leading
to good amount of premium collection but it is not being fancied upon as it
could lead to litigation problem.
 Marine Cargo Insurance:
a. Cargo in Transit.
b. Cargo Declaration policy.
It includes insurance of Marine Hull Insurance Inland Vessels, ocean going
Vessels, fishing and scaling vessels, freight at risk, construction of ships,
voyage insurance of various vessels, ship breaking insurance, oil and energy
in respect of onshore and offshore risks, including construction risk.

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 No-Traditional/Rural:
Includes contractor‘s all-risk cover and the marine-cum- Cattle, crop, water
pump for agriculture, hut, and other livestock. Besides the traditional
products, general insurers introduced longer-term contracts such as deferred
health insurance and project insurance erection risk cover and credit
insurance.

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OBJECTIVE OF INSURANCE
1. The main Objective Of insurance behind the nationalization: Life
Insurance in the rural areas and in the socially and economically
backward classes with a view to reach all insurable persons in the country
and providing them adequate financial coverage at a reasonable cost.
2. Conduct business with utmost economy and with the full realization that
the money to the public.
3. Meet the various life insurance need of the community that would arise in
the changing social and economic environment.
4. Maximize mobilization of peoples‘ saving by making insurance – linked
securing adequately attractive.
5. Involve all people working in the corporation to the best of their
capability in furthering the interests of the insurance public by providing
efficient service with courtesy.
6. Bear in mind, the investment of funds, the primary obligation to its
policy holders, whose money it holder in trust, without losing sight of the
interest of the community as a whole; the fund is to be deployed to the
best advantage of the investors as the community as whole, keeping in
view national as well as the community attractive return.

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BENEFITS TO THE INSURANCE POLICY HOLDER
(1) Tax Benefits:
Relief in income tax is available for amount paid by way of premium for life
insurance investment qualifying for rebate viz. insurance premia, premium paid
toward annuity plans for life insurance are specified under section 88(2) of the
income tax Act.
(2) Safety:
Savings through insurance guarantee financial Protection against risk of death
of the police holder. In life insurance, on death, the full sum assured is payable
(with bonuses wherever applicable) whereas in other saving scheme, only the
amount (saved with interest) is payable.
(3) Liquidity:
Loans can be raised on sole security of the policy which has acquired a paid-up
value. Besides, a Life Insurance policy is also generally accepted as security for
even a commercial loan/housing loan,
(4) Aid to Thrift:
Life Insurance encourages ‗thrift‘ Long term saving can be made in a relatively
painless manner because of ‗easy instalment facility‘ (Premium can be made
through monthly, quarterly half-yearly or yearly instalment). The salary saving
scheme, popularly known as SSS provide a convenient method if paying
premium each month through deduction from one‘s salary. The salary saving
scheme can be introduced in an institution of establishment subject to specified
terms and condition.
(5) Money at the time of Requirements:
A suitable insurance plan or a combination of different plans can be taken to
meet specific needs that are likely to arise in future such as children‘s education,
start in-life or marriage provision or even periodical needs for cash ones a
predetermined stretch of time. Alternatively, policy money can be so arranged
to be used for other investments subject to certain conditions, loans are granted
to policy holders for house or for purchase of flats.

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(6) Insurance affords peace of mind:
The security is the prime motivating factor. The security ends the tension and
finally leads to peace to mind.
(7) Insurance Eliminate Dependency:
At the death of husband or the father or any lead person, the family would suffer
a lot. The insurance is here to assist then like to provide adequate amount at the
time of suffering. The economic dependency if the family is reduced.
(8) Insurance encourages savings:
In most of the life policies, element of saving is predominant, this policies
combine of programme of Insurance and saving. Saving with insurance has
certain extra advantage.
(9) Economic Growth of the country:
For the growth of the country insurance provides string hand and mid to protect
against loss of death. From the insurance government get more financial
resource and utilize strengthen the economic condition of the country.

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LIST OF INSURANCE COMPANIES LISTED IN
DIFFERENT YEARS
List of Insurance Companies
Sl. Registration Date of Name of the Company
No. Number Reg.
1 101 23/10/2000 HDFC Standard Life Insurance Company
Limited
2 102 23/10/2000 Royal Sundaram Alliance Insurance
Company Limited
3 103 23/10/2000 Reliance General Insurance Company
Limited
4 104 15/11/2000 Max New York Life Insurance Company
Limited
5 105 24/11/2000 ICICI Prudential Life Insurance Company
Limited
6 106 04/12/2000 IFFCO Tokio General Insurance Company
Limited
7 107 10/01/2001 Kotak Mahindra Old Mutual Life Insurance
Limited
8 108 22/01/2001 TATA AIG General Insurance Company
Limited
9 109 31/01/2001 Birla Sun Life Insurance Company Limited
10 110 12/02/2001 Tata AIG Life Insurance Company Limited
11 111 30/03/2001 SBI Life Insurance Company Limited

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12 113 02/05/2001 Bajaj Allianz General Insurance Company
Limited
13 114 02/08/2001 ING Vysya Life Insurance Company Private
Limited
14 115 03/08/2001 ICICI Lombard General Insurance Company
Limited
15 116 03/08/2001 Bajaj Allianz Life Insurance Company
Limited
16 117 06/08/2001 MetLife India Insurance Company Limited
17 121 03/01/2002 Reliance Life Insurance Company Limited
18 122 15/05/2002 Aviva Life Insurance Company India Private
Limited
19 127 06/02/2004 Sahara India Insurance Company Limited
20 128 17/11/2005 Shriram Life Insurance Company Limited
21 130 14/07/2006 Bharti AXA Life Insurance Company
Limited
22 131 03/08/2007 Apollo DKV Insurance Company Limited
23 132 04/09/2007 Future Generali India Insurance Company
Limited
24 133 04/09/2007 Future Generali India Life Insurance
Company Limited
25 134 16/11/2007 Universal Sompo General Insurance
Company Limited
26 135 19/12/2007 IDBI Fortis Life Insurance Company
Limited
27 136 08/05/2008 Canara HSBC Oriental Bank of Commerce
Life Insurance Company Limited

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28 138 27/06/2008 Aegon Religare Life Insurance Company
Limited
29 140 27/06/2008 DLF Pramerica Life Insurance Company
Limited
List of General Insurance Companies
Sl. Registration Date of Name of the Company
No. Number Reg.
1 123 15/07/2002 Cholamandalam General Insurance
Company Limited
2 124 27/08/2002 Export Credit Guarantee Corporation
Limited
3 125 27/08/2002 HDFC-Chubb General Insurance Company
Limited
4 139 27/06/2008 Bharti AXA General Insurance Company
Limited
5 141 15/12/2008 Raheja QBE General Insurance Company
Limited

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COMPANY PROFILE
INTRODUCTION OF METLIFE INC.
MetLife, Inc. is the holding corporation for the Metropolitan Life Insurance
Company or MetLife for short. The firm was founded on March 24, 1868. For
most of its life the company was a mutual organization, but it went public in
2000.
MetLife is the largest life insurer in the United States, with more than $3.3
trillion of life insurance in force. A leader in savings and retirement products
and services for individuals, small business, and large institutions, MetLife
serves 90 of the largest Fortune 100 companies.
The company is headquartered at 1095 Avenue of the Americas in Midtown
Manhattan, New York City, though it retains some executive offices and its
board room in the MetLife Building, which it sold in 2005.
The MetLife companies offer life insurance, annuities, auto and home
insurance, retail banking and other financial services to individuals, as well as
group insurance and retirement & savings products and services to corporations
and other institutions. For more information, please visit www.metlife.com.

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INTRODUCTION OF METLIFE (INDIA)
MetLife India Insurance Company Limited (MetLife) is an affiliate of MetLife,
Inc. and was incorporated as a joint venture between MetLife International
Holdings, Inc., The Jammu and Kashmir Bank, M. Pallonji and Co. Private
Limited and other private investors. MetLife is one of the fastest growing life
insurance companies in the country. It serves its customers by offering a range
of innovative products to individuals and group customers at more than 600
locations through its bank partners and company-owned offices. MetLife has
more than 50,000 Financial Advisors, who help customers achieve peace of
mind across the length and breadth of the country.
MetLife, Inc., through its affiliates, reaches more than 70 million customers in
the Americas, Asia Pacific and Europe. Affiliated companies, outside of India,
include the number one life insurer in the United States (based on life insurance
enforce), with over 140 years of experience and relationships with more than 90
of the top one hundred FORTUNE 500® companies. The MetLife companies
offer life insurance, annuities, automobile and home insurance, retail banking
and other financial services to individuals, as well as group insurance,
reinsurance and retirement and savings products and services to corporations
and other institutions. For more information, please visit www.metlife.co.in.

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METLIFE AND THE ENVIRONMENT
As an industry leader and a growing, global enterprise, MetLife has committed
to driving efforts that address sustainability, reduce our carbon footprint and
invest in ventures that will have a positive impact on the environment. As our
business is built on promises, we recognize the tremendous importance of
making yet another promise for the future by ensuring our world remains a
healthy and vibrant place for the many generations to come through our
businesses, our associates and our business partners, we can and will make a
difference by contributing to a growing, global effort that will benefit everyone
today and in the future.

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ETHICS AND INTEGRITY
For more than a century, MetLife has built a reputation as a company that
believes in fair dealing, integrity, and trustworthiness. We firmly believe that
adherence to the highest standards of ethical conduct is the only acceptable way
of doing business and is the personal responsibility of every one of our
associates. The company's well-known name and good reputation are reinforced
by our pledge to deliver value and world class service to all who do business
with us, always keeping in mind what is best for our customers.
The importance of ethics and compliance to the Company is demonstrated by
the Company‘s extensive efforts and resources directed to this area. We are
committed to our compliance vision of having MetLife be the world's most
trusted company.
Supporting these efforts are the MetLife core values of integrity and honesty,
the fundamental building blocks of our long and successful history, that shape
the way we do business. These values are central to our efforts to achieve the
MetLife vision — to build financial freedom for everyone — and emphasize our
outward focus on customers and their needs. We recognize that our on-going
success will spring from these values and, as we look to the future, we remain
committed to the highest standards of ethics, integrity and trustworthiness,
while continuing to pursue a strategy of building financial freedom for
everyone. This defines who we are.

29. P a g e | 29
COMPLIANCE AND FRAUD HOTLINE
MetLife is committed to the highest standards of business conduct and expects
the same from all people with whom we interact. MetLife has implemented a
program aimed at deterring, detecting, investigating and prosecuting insurance
fraud.
Fraud is a major concern of everyone in the insurance industry and is of
increasing concern to lawmakers. Not only is insurance fraud a crime in most
states, it also threatens the best interests of our customers because it raises the
cost of insurance for everyone.
Compliance & Fraud Hotline at 1800-462-6565
DIVERSITY
MetLife's Diversity and Inclusion vision is to attract and retain the best talent
and to foster an inclusive culture that leverages our diversity to drive growth
and profitability wherever we do business in the global marketplace.
At MetLife, diversity is core to our business, embedded at all levels of our
company with clear accountability for success. Our commitment to diversity
and inclusion makes MetLife a more competitive company and allows us to
better serve our customers, attract and retain the best talent, and do business
with the best companies and suppliers around the world. It brings to MetLife
fresh perspectives, new ways of thinking and more innovative products. It helps
build relationships in the communities we serve and helps support our brand. At
MetLife, diversity is a key driver of business performance and creates lasting
shareholder value.
But examples really tell the story, and through this Diversity site, you'll learn
more about how MetLife delivers on its commitment to Diversity - from our
Work-Life solutions to our Enterprise-wide Diversity Council and Affinity
Groups, to how we're reaching Multicultural Markets.
MetLife is an Equal Opportunity Employer.

30. P a g e | 30
"Coming into your own", It's all about People, Functioning productively
performing as a Leader to MetLife's key resource. in teams towards a
be really effective and MetLife will succeed common purpose;
successful by acting and
because we are winning realising the collective
making decisions
independently to get from within. power of diverse work-
results. groups.
Operating with an intense Conducting all business Continuously creating and
dedication to managing endeavours with truth, introducing new and
monetary resources for sincerity and fairness. original ideas and ways of
strong business results. doing things.
TAGLINE
―Peace of Mind, Guaranteed‖
MASCOT- A DOG NAMED ‗SNOOPY‘

31. P a g e | 31
PARTNERS
Geojit Securities was founded by Mr. C.J. George in 1987 as a Proprietorship
for doing Broking business in Cochin Stock Exchange. In 1994, the business
was taken over by Geojit Securities Ltd, a Joint Venture between Mr. C.J.
George and the Kerala State Industrial Development Corporation Ltd. In the
following year, the company came up with an IPO and the shares were listed in
various Stock Exchanges in India in 1995.
Jammu and Kashmir Bank Limited was incorporated on 1st October, 1938 and
commenced its business from 4th July, 1939 at in Kashmir (India). The Bank
was the first in the country as a State owned bank. According to the extended
Central laws of the state, Jammu & Kashmir Bank was defined as a govt.
Company as per the provision of Indian companies' act 1956. In the year 1971,
the Bank received the status of scheduled bank. It was declared as "A" Class
Bank by RBI in 1976. Today the bank has more than 500 branches across the
country and has recently become a billion Dollar Company.
(Contd.)

32. P a g e | 32
Mangalore–headquartered Karnataka Bank, a leading private sector Bank
having a network of 433 branches across 19 States and 2 Union Territories, is
more than 84 years old. The Bank is a technology savvy, customer centric
progressive bank with a national presence, driven by the highest standards of
corporate governance and guided by sound ethical values. All the 433 branches
of the Bank are under the umbrella of core banking solution.
The Bank has a host of customer friendly deposit and advances products
meeting the varied needs and preferences of its customers. The Bank offers a
plethora of technology driven products like Internet Banking facility, Demat
services, Mutual Fund products of reputed companies, Life and General
Insurance services, Visa enabled Debit Card with wide acceptability across the
globe. The Bank has an ambitious business turnover target of Rs. 35000 Crores
for the year 2008-09 with a branch expansion plan to reach the tally of 460
branches and additional ATMs to take the total to 180 by end-March 2009.
In 1982, a group of Hyderabad-based practicing Chartered Accountants started
Karvy Consultants Limited with a capital of Rs.1, 50,000 offering auditing and
taxation services initially. Later, it forayed into the Registrar and Share Transfer
activities and subsequently into financial services. All along, Karvy's strong
work ethic and professional background leveraged with Information
Technology enabled it to deliver quality to the individual.
(Contd.)

33. P a g e | 33
Established in 1921, Mini Muthoottu with an illustrious history of banking
behind them today operates from 75 branches in Kerala and 5 in Bangalore. All
business concerns of Mini Muthoottu function under the strict guidelines set by
the Department of Company Law Affairs and Reserve Bank of India. They also
have a certificate of compliance with the requirements regarding prudential
norms from the Reserve Bank of India. Mini Muthoottu, under the leadership of
its Chairman, Mr. Roy M Mathew, offers both the resources and capabilities
like any national player coupled with individualized attention to its customers.
Way2Wealth is a premier Investment Consultancy Firm that has been launched
with the aim of making investing simpler, more understandable and profitable
for the investors. Way2Wealth brings a wide range of product offerings from
Fixed Income Securities, Life Insurance and Mutual Funds to Equity and
Derivatives (on the National Stock Exchange) for the convenience and benefit
of it customers. Way2Wealth has over 40 easily accessible investment outlets
spread across 20 major towns and cities in the country.

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METLIFE PERFORMS IN OVER THE FOLLOWING STATES
 Andhra Pradesh
 Assam
 Bihar
 Chandigarh
 Chhattisgarh
 Delhi
 Goa
 Gujarat
 Haryana
 Jammu & Kashmir
 Jharkhand
 Karnataka
 Kerala
 Madhya Pradesh
 Maharashtra
 Orissa
 Punjab
 Rajasthan
 Tamilnadu
 Tripura
 Uttar Pradesh
 Uttrakhand
 West Bengal

35. P a g e | 35
STRATEGIES
 To achieve a top 5 market position in India through a multi-distribution,
multi-product platform.
 To adapt MetLife's best practice blueprints as a sound platform for
profitable growth.
 To leverage local knowledge, infrastructure and customer base.
 To deliver high levels of shareholder return.
 To build long term value with our business partners by enhancing the
proposition to their customers.
 To be the employer of choice to attract and retain the best talent in India.
 To be recognized as being close and qualified by our customers.

36. P a g e | 36
PRODUCTS OF METLIFE INSURANCE
Child Plan
 Met Bhavishya
 Met Junior Endowment
 Met Junior-Money Back
Retirement
 Met Pension-Par
Savings
 Met Sukh
 Met Suvida
 Met Saral
 Met 100
 Met Vishwas-Rural
 Met Svidha Rural
 Met Grameen Ashray
Protection
 Met Suraksha
 Met Suraksha TROP
 Met Suraksha Plus
 Met Mortgage Protector Plus
 Met Protect
Investment
 Met Easy Super
 Met Smart One
 Met Smart Platinum
Health
 Met Health Care

37. P a g e | 37
Monthly Income
 Met Monthly Income Plan
 Met Monthly Income Plan 7 Pay

38. P a g e | 38
RESEARCH METHODOLOGY
Research is a common language refers to a search of knowledge. Research is
scientific & systematic search for pertinent information on a specific topic,
infect research is an art of scientific investigation. Research Methodology is a
scientific way to solve research problem. It may be understood as a science of
studying how research is done scientifically. In it we study various steps that are
generally adopted by researchers in studying their research problem. It is
necessary for researchers to know not only know research method techniques
but also technology.
The scope of Research Methodology is wider than that of research methods.
The research problem consists of series of closely related activities. At times,
the first step determines the native of the last step to be undertaken. Why a
research has been defined, what data has been collected and what a particular
methods have been adopted and a host of similar other questions are usually
answered when we talk of research methodology concerning a research problem
or study. The project is a study where focus is on the following points:
RESEARCH DESIGN
A research design is defined, as the specification of methods and procedures for
acquiring the Information needed. It is a plant or organizing framework for
doing the study and collecting the data. Designing a research plan requires
decisions all the data sources, research approaches, Research instruments,
sampling plan and contact methods.
Research design is mainly of following types: -
1. Exploratory research.
2. Descriptive studies
3. Casual studies
EXPLORATORY RESEARCH
The major purposes of exploratory studies are the identification of problems, the
more precise Formulation of problems and the formulations of new alternative
courses of action. The design of exploratory studies is characterized by a great
amount of flexibility and ad-hoc veracity.
DESCRIPTIVE STUDIES
Descriptive research in contrast to exploratory research is marked by the prior
formulation of specific research Questions. The investigator already knows a

39. P a g e | 39
substantial amount about the research problem. Perhaps as a Result of an
exploratory study, before the project is initiated. Descriptive research is also
characterized by a Pre-planned and structured design.
CASUAL OR EXPERIMENTAL DESIGN
A casual design investigates the cause and effect relationships between two or
more variables. The hypothesis is tested and the experiment is done. There are
following types of casual designs:
I. After only design
II. Before after design
III. Before after with control group design
IV. Four groups, six studies design
V. After only with control group design.
VI. Consumer panel design
VII. Exposit facto design
B) DATA COLLECTION METHOD
DATA COLLECTION METHOD
SECONDARY
PRIMARY
Direct Personal Interview
Indirect Personal Interview PUBLISHED UNPUBLISHED
Information from Correspondence SOURCES SOURCES
Mailed Questionnaire
Questions filled by enumerators
Period of Study: This study has been carried out for a maximum period of 8
weeks.
Area of study: The study is exclusively done in the area of marketing. It is a
process requiring care, sophistication, experience, business judgment, and
imagination for which there can be no mechanical substitutes.

40. P a g e | 40
Sampling Design:
The random sampling is done because any probability sampling procedure
would require detailed information about the universe, which is not easily
available further, it being an exploratory research.
Sample Procedure:
In this study ―random sampling procedure‖ is used. Random sampling is
preferred because of some limitation and the complexity. Area sampling is used
in combination with random sampling so as to collect the data from different
regions of the city.
Sampling Size: The sampling size of the study is 100.
Method of the Sampling:
Probability Sampling:
It is also known as random sampling. Here, every item of the universe has an
equal chance or probability of being chosen for sample.
Probability sampling may be taken inform of:
Simple Random Sampling:
A simple random sample gives each member of the population an equal chance
of being chosen. It is not a haphazard sample as some people think! One way of
achieving a simple random sample is to number each element in the sampling
frame (e.g. give everyone on the Electoral register a number) and then use
random numbers to select the required sample.
Random numbers can be obtained using your calculator, a spread sheet, printed
tables of random numbers, or by the more traditional methods of drawing slips
of paper from a hat, tossing coins or rolling dice.
Systematic Random Sampling:
This is random sampling with a system! From the sampling frame, a starting
point is chosen at random, and thereafter at regular intervals.

41. P a g e | 41
Stratified Random Sampling:
With stratified random sampling, the population is first divided into a number of
parts or 'strata' according to some characteristic, chosen to be related to the
major variables being studied. For this survey, the variable of interest is the
citizen's attitude to the redevelopment scheme, and the stratification factor will
be the values of the respondents' homes. This factor was chosen because it
seems reasonable to suppose that it will be related to people's attitudes
Cluster and Area Sampling:
Cluster sampling is a sampling technique used when "natural" groupings are
evident in a statistical population. It is often used in marketing research. In this
technique, the total population is divided into these groups (or clusters) and a
sample of the groups is selected.
Then the required information is collected from the elements within each
selected group. This may be done for every element in these groups or a
subsample of elements may be selected within each of these groups.
Non Probability Sampling:
It is also known as deliberate or purposive or judge mental sampling. In this
type of sampling, every item in the universe does not have an equal, chance of
being included in a sample.
It is of following type:
Convenience Sampling:
A convenience sample chooses the individuals that are easiest to reach or
sampling that is done easy. Convenience sampling does not represent the entire
population so it is considered bias.
Quota Sampling:
In quota sampling the selection of the sample is made by the interviewer, who
has been given quotas to fill from specified sub-groups of the population.
Judgment Sampling:
The sampling technique used here is probability i.e. Random Sampling.
The total sample size is 100.

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Data Collection
Data is collected from various customers through personal interaction. Specific
questionnaire is prepared for collecting data. Data is collected with mere
interaction and formal discussion with different respondents and we collect data
in MetLife India Insurance Company Ltd. and face to face contact with the
persons from whom the information is to be obtained (known as informants).
The interviewer asks them questions pertaining to the survey and collects the
desired information. Thus, we collect data about the working conditions of the
workers of MetLife India Insurance Company Ltd.; we worked at MetLife India
Insurance Company Ltd and contact the workers and obtain the information.
The information obtained is first hand or original in character.

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DATA ANALYSIS
1) Respondent age group?
2) Respondent income per annum?

44. P a g e | 44
3) Respondent‘s Profession?
4) Are you aware of life insurance?

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5) Do you know about IRDA?
6) How many numbers of companies in life insurance are you aware of?

46. P a g e | 46
7) Do you know about Metlife India Insurance Ltd company?
8) Sources of awareness of Metlife India Insurance Ltd company?

47. P a g e | 47
9) Do you have any life insurance in any of the companies?
10) Do you have any policy in Metlife India Insurance Company?

48. P a g e | 48
11) Which type of life insurance policy do you have in Metlife?
12) Are you satisfied with Metlife life insurance plans?

49. P a g e | 49
13) Are you satisfied with customer services given by the Metlife India
Insurance Company?
14) Rank the Metlife India Life Insurance with other Insurance
Companies in Kolkata?

50. P a g e | 50
15) Do you know about any F.A. of Metlife India Insurance?
16) Why did you invested in life insurance?

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FINDINGS
After analysing and interpreting the collected data. The findings are as
under.
1. HYPOTHESIS:
a. Null Hypothesis:
The null hypothesis is rejected because the result of survey in areas of
Kolkata shows that people have much more interest in insurance sector
then our assumption, i.e. more than 70% of people are interested in
insurance sector.
Alternate Hypothesis:
The alternate assumption was right. According to this, people are more
devoted in insurance sector.
b. Null Hypothesis:
Null hypothesis is rejected because it says that ―Most of the population in
the areas of Kolkata has no awareness about Metlife.‖
Alternate Hypothesis:
Alternate hypothesis is accepted; because it says that 59% population
which are aware about Metlife.
The awareness of IRDA in Kolkata is low. Only 57% of people know
about the IRDA.The people who know about the IRDA these are mostly
professional like as Advocate, CA and Servicemen.
While interacting with people of rural areas I found that a large portion of
market i.e. approx. 85% is aware of insurance sector.
Till today people do not have a right concept about insurance sector, they
relate it with death, besides as a security and investment for future etc.
Although a big percentage of population is aware about the private
insurance companies. Out of which only 60% are aware about a Metlife
life insurance company. The people who have the life insurance policy of
any company their percentage is very high it is 72% and only 28% people
in Kolkata don‘t have any type of insurance policy of any company. In
the Kolkata there is percentage of people who know about the Metlife is
satisfactory but ratio of people have the life insurance policy are low only
33% of people have the policy of Metlife and rest 77% don‘t have the
policy of Metlife but they have the life insurance policy of other
companies 89% of the surveyed people are satisfied with the policies &
Metlife Kolkata, while 11% are dissatisfied.

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RECOMMENDATIONS AND SUGGESTIONS
Followings are the recommendations and the suggestions not only for the
Metlife insurance company but also for other private life insurance
companies if they want to complete with public/government life
insurance companies.
1. Creating positive image:
Private companies should try their level best to create positive and
favourable image in the minds of people i.e. in the minds of their target
customers.
2. Training and development of F.A:
Company must provide training to their agents and financial so that the
can satisfy customer and doubts effectively.
3. Concern towards customers:
Serious concern must be given to the customers as in today‘s scenario it
regarded as ―Customer is the God‖. In formal words we can say that if
can customers more loyal towards the company.
4. Agency holder must be well educated:
The Company should give agency to that person who is well educated
and can convince the customer, handle his queries and doubts.
5. Co-operation with agents and branch managers:
The Company must co-operate at most with branch managers and agents.
6. Availability of branch offices:
There must be branch offices in each 20-30 kms of areas.
7. Efficient management:
The management appointed must be that much capable that it can control
the whole team and improve the goodwill and image of the company.
8. Sales promotion and marketing:
The marketing department must be so aggressive that it can have a close
watch on the competitors‘ activities. Not only this but also it must take
care of the need and wants of the customers also.

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9. Incentive schemes and permanency in job:
There must be good incentive schemes to be designed as these can acts as
good motivators for the agents. The scheme of permanent job placement
must be introduce for those F.A. and agents who have shown extra
ordinary performance.
10. Solution of Grievances:
There must regular meetings with the financial consultants and agents to
motivate them and to solve grievances if there are any.

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LIMITATIONS
Although every effort has been put into collect the relevant information
through the sources available, still some relevant information could not
be gathered.
The concerned executives were having very busy schedule because of
which they were reluctant to give appointment.
The time duration could not provide ample opportunity to study every
details of the company.
Executives were unaware of the many terms related to same while asking
to them.
As the company on the account of confidential report which has not
disclosed some figures. Moreover, in some cases separate accounts of
division are not separately maintained thereby, leading to restrictions in
the study.

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CONCLUSION
The size of the market has grown and size of the insurable population in
India is needed in-depth attention and the existing player has managed to
cover amount one – fourth of it. The opportunities before the players are
therefore a plenty in terms of the target audience.
Life Insurance has today become a mainstay of any market economy
since it offers plenty of scope for gathering large sums of money for long
periods of time. A well – regulated Life Insurance industry which moves
with the times by offering its customers tailor made products to satisfy
their financial needs, therefore, it is essential if we desire to progress
towards a worry free future.
People used to buy Insurance for tax exemption but time has changed
now, advertising has made the people understand the need of Life
Insurance in their lives and people are taking initiatives to buy it. Urge of
people to have Insurance and strong marketing can really make the
industry reach beyond the sky.

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GLOSSARY
Assets: Anything of value owned by a business that can be set against its
liabilities. Assets are usually divided into four types: fixed assets
(typically land, buildings and machines); current assets (cash, stock,
investments, work in progress and payments owing) liquid assets (cash or
funds held in a form that can be quickly converted into cash); and
intangible assets (goodwill, trademarks, patent etc.)
Asset Management: Investment management service provided by
financial institutions on behalf of their clients.
Assurance: A term sometimes used instead of "insurance", generally in
connection with life business, since assurance implies the certainty of an
event (such as death) and insurance only the probability.
Auditor: A firm of accountants who check ("audit") a company‘s
accounts and decide whether the published report is accurate.
Balance Sheet: A statement showing the financial position of a business
on a specific date by listing its assets (what it owns) and its liabilities (the
claims on its assets, or what it owes).
Bank Assurance: An arrangement whereby banks sell insurance and
investment products to their customers on behalf of other financial
providers.
Bear: An investor who expects share prices to fall or, more generally, has
a pessimistic outlook about the market. A bear market is a period of
falling share prices. See also bull.
Bid Price: What the market will pay, or what a seller will receive, for a
particular share.
Bid/Offer: spread the difference between the buying price (bid) and the
selling price (offer) of units in an investment. The mid-price is the middle
point between the two and is often the price quoted in newspapers. Also
called the bid/ask spread.
Blue Chip: A description usually applied to the biggest and most highly
regarded companies quoted on the stock market, shares in whom are
considered a reliable and profitable investment.

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Bond: Technically a certificate of debt issued to raise funds, often with a
fixed rate of interest and a fixed repayment date. An example is gilt-
edged securities ("gilts") issued by the government to borrow from
investors via the stock market (also known as fixed interest securities).
Broker: A professional intermediary who arranges insurance on behalf of
an individual or company with an insurance company, and represents the
policyholder in negotiations and administration of that insurance with the
insurer.
Bull: An investor who expects share prices to rise or, more generally, has
an optimistic outlook. A bull market is a period of rising share prices.
Contract: The common name for a scheme or policy.
Corporate Governance: A term used to describe the way in which rights
and responsibilities are shared in the business world. In particular, how
companies are managed, including the structure of boards, the duties of
directors, executive remuneration, and how and when important
information is shared with the market. Statutory bodies, self-regulation
and codes of best practice may set standards.
Critical Illnesses Cover: a life insurance policy with the benefits payable
on diagnosis of one of a number of specified medical conditions.
Capital: Money invested typically in buildings and machinery.
Capital Gain: The profit made on the sale of investments, such as shares
or property.
Capital Gains Tax: the tax paid on any profit or gain made by selling
something for more than it was bought.
Capital growth: the value of an investment reflected in the higher selling
price.
Claim: A call by a policyholder to the benefits payable under an
insurance policy or scheme.
Commission: Payment made to a salesman, agent or other intermediary,
normally in return for selling an insurance or investment policy.

58. P a g e | 58
Compliance: The requirement to operate in accordance with statutory or
regulatory guidelines. In the insurance industry, the most important
compliance rules come from the Insurance Regulatory Development
Authority (IRDA). Most insurance companies have compliance teams
whose role is to ensure that the company follows all the necessary rules
and regulations.
Insurer: is a company selling the insurance.
Insured or Policyholder: is the person or entity buying the insurance
policy.
Insurance Rate: is a factor used to determine the amount to be charged for
a certain amount of insurance coverage, called the premium.

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REFERENCE
Bibliography:
 Marketing Management Millennium Edition by Philip Kotler
 Marketing Research by Naresh K Malhotra
Webliography:
 Search Sites: www.google.com
www.wikipedia.org
 Company Websites: www.metlife.com
www.metlife.co.in
 Other Websites: www.bimaonline.com
Company Resources:
 Product Brochures and Company Manuals
 Inputs from Company Personnel

60. P a g e | 60
ABBREVIATIONS
 LIC: Life Insurance Corporation
 FA: Financial Advisor
 i.e. : that is
 IRDA: Indian Regulation And Development Authority
 FDI: Foreign Direct Investment
 BC: Before Christ

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Annexure:
QUESTIONNAIRE
NAME OF RESPONDENT:…………………………………………………..
GENDER:……………………………………………………………………...
ADDRESS:…………………………………………………………………….
CONTACT NUMBER:………………………………………………………..
RESERCHER NAME:…………………………………………………………
1. Respondent age group?
a) 18-30( )
b) 30-45( )
c) 45-60( )
d) 60> ( )
2. Respondent income group(per year)?
a) Below 100,000( )
b) 100,000-250,000( )
c) 250,000-500,000( )
d) Above 500,000( )
3. Respondent‘s Profession?
a) Serviceman ( )
b) Businessman( )
c) Professionals( )
d) others( )
4. Are you aware about life insurance?
a) Yes ( )
b) No( )
5. Do you know about IRDA?
a) Yes ( )
b) No( )

62. P a g e | 62
6. How many numbers of companies in life insurance are you
aware of?
a) 1-3( )
b) 3-6( )
c) 6-9( )
d) 9>( )
7. Do you know about Metlife India Insurance?
a) Yes ( )
b) No( )
8. Sources of awareness of Metlife India Insurance?
a) Advertisement ( )
b) Friend circle( )
c) Family member ( )
d) FA of Metlife ( )
9. Do you have any life insurance policy in any company?
a) Yes ( )
b) No( )
10. Do you have any life insurance policy in Metlife India
Insurance?
a) Yes ( )
b) No( )
11. Which type of life insurance policy do you have
a) Saving Plan ( )
b) Protection Plan ( )
c) Investment Plan ( )
d) Other Plans ( )
12. Are you satisfied with Metlife India Insurance Plans?
a) Satisfied ( )
b) Dissatisfied ( )
13. Are you satisfied with customer services given by the
Metlife India Insurance?
a) Satisfied( )
b) Dissatisfied ( )

63. P a g e | 63
14. Rank the Metlife India Insurance with other Insurance
Companies in Kolkata?
a) Best ( )
b) Good ( )
c) Average ( )
d) Bad ( )
15. Do you know about any F.A of Metlife India Insurance?
a) Yes ( )
b) No ( )
16. Why do you invest in life insurance?
a) For risk cover ( )
b) For investment ( )
c) For safe future return ( )
d) For tax benefits ( )
Remarks……………………………………………………………
……………………………………………………………..………
………………………………………………………………………
………………………………..……………………………………..
Date-_____________
Place- _____________ (_____________________)
Respondent‘s Signature