This document advertises assignment help services for various MBA programs and semesters. It provides contact information to send requests for fully solved assignments via email or phone call. It also includes a sample assignment question from the subject "Managing Quality in the Organization" with questions about leadership styles and theories, quality management techniques and principles, process reengineering, employee involvement, team building, and theories of motivation and empowerment. Students are instructed to answer all questions, with longer answers of approximately 400 words for 10-mark questions.

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ASSIGNMENT
DRIVE WINTER 2014
PROGRAM MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4)
PGDTQMN – (SEM 2)
SUBJECT CODE & NAME QM0016 - MANAGING QUALITY IN THE ORGANIZATION
SEMESTER 4
BK ID B1349
CREDITS 4
MARKS 60
Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400
words. Each question is followed by evaluation scheme.
Q.1. Describe the Leadership styles. Explain the various leadership theories. (Leadership styles, Leadership
theories) 5, 5
Ans:-A leader cannot be effective unless he possesses certain qualities of head and heart. Irrespective of the
nature of the manager-leader’s own responsibilities of the job and the style adopted by him, a number of
qualitiesare generallyfoundtobe possessedbythe effective leader.The more important of these qualities are
listed below:
 Empathy: A leader must have the

 Q.2. Explain the following: a) Quality Management Techniques, b) PDCA Cycle 5,5
Answer:-(A) The above mentioned categories are described below (Salegna&Fazel, 1996):
1) Customer-based strategies should be the focal point of every TQM programme, around which all other
strategies are formulated. Customer satisfaction is only likely to be achieved and maintained when the
customerplaysan active role in the organization’s process of quality improvement. Major techniques used to
accomplish this are customer needs analysis, customer surveys and quality function
deployment.

2. Q.3. “Quality management principles have to be followed by the organization so as to achieve their
organizational goals”. In the light of thisstatement,explainthe principlesofQuality Management.(Listing the
principles, Explanation) 5, 5
Answers:- "A qualitymanagementprinciple is a comprehensive and fundamental rule / belief, for leading and
operating an organisation, aimed at continually improving performance over the long term by focusing on
customers while addressing the needs of all other stake holders".The eight principles are ...
1. Customer-FocusedOrganisation
2. Leadership
3. Involvementof People
4. ProcessApproach
5. SystemApproachto Management
6. Continual Improvement
Q.4. a) ExplainExplain the concept of processre-engineering.b) BrieflyexplainCAPAsystem5, 5
Answer:-(A)Re-engineering: The basis for many recent developments in management is Re-engineering.
Consider the cross functional team (a group of people with diverse functional expertise working towards a
common goal) as an example has turn out to be popular due to the desire to re-engineer separate functional
tasks into complete cross functional processes. Also, a lot of recent management information systems
developmentsaspire tocombine awide numberof business functions. Business process re-engineering is also
identified as business process redesign, business transformation or business process change management.
Businessprocessre-engineering(BPR) isthe analysisandredesignof workflow insideand between enterprises.
BPR reached maximum publicity in the early 1990s when authors Michael Hammer and James Champy
publishedtheirbest-sellingbook, Businessprocessreengineering(BPR) isthe analysisandredesign of workflow
within and between enterprises.
Q.5. Discuss the importance of employee involvement for maximizing the quality. Explain the importance of
team building for organizations. (Employee involvement and Quality, Importance of Team building) 5,
answer:-
Employee involvement:Empoweringyouremployees and involving them in decision making process provide
an opportunityforcontinuousprocessimprovement.The available ideas,innovations, and creative thoughts of
employeescanmake the difference betweensuccessandfailure.Employeeinvolvementandqualityisdepicted.
Employee involvement plays a very important role in maximising the quality & productivity, because:
o Employees make things to happen in a
o
o
Q.6. Explain the theories of Motivation and Empowerment. (Theories of Motivation, Theories of
Empowerment) 5, 5
Answer:-Theories of Motivation and Empowerment: We begin with the theories of motivation.
According to Chandler (2004, 41-43) the most widely-known theory of motivation was the one developed by
Abraham Maslow in his book entitled Theory of Human Motivation typically referred to as the hierarchy of
needs.Maslowconstructedahierarchyof five levelsof basicneeds.Beyondtheseneeds,higherlevels of needs
exist.These include needsfor understanding, appreciation and purely spiritual needs. In the levels of the five
basicneeds accordingto Maslow,a persondoesnotfeel the secondneed until the demandsof the first 12 have
been satisfied or the third until the second has been

3. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call us at : 08263069601