This document provides information about getting fully solved assignments from an assignment help service. It instructs students to send their semester and specialization name to an email address or call a phone number to receive help with MBA assignments. It then provides details of an assignment for the subject Quality Management in Healthcare Services, including the course code, credits, marks, and evaluation scheme. Students are asked to answer 6 questions on topics like the objectives of quality in healthcare, differences between Six Sigma and total quality management, quality tools, implementing a quality management system, defining total quality management and its importance in healthcare, and explaining team processes in healthcare.

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ASSIGNMENT
DRIVE WINETR SPRING 2014
PROGRAM MBA (Sem 4), MBADS (Sem 4 / Sem 6), PGDHSMN (Sem 2)
SUBJECT CODE & NAME MH0059 – Quality Management in Healthcare Services
SEMESTER 4
BK ID B1323
CREDITS 4
MARKS 60
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
1 Explain the objectives of quality in healthcare. Add a note on Maxwell’s concept of quality.
Answer : In thermodynamics, vapor quality is the mass fraction in a saturated mixture that is vapor;
i.e. saturated vapor has a "quality" of 100%, and saturated liquid has a "quality" of 0%. Vapor quality
is an intensive property which can be used in conjunction with other independent intensive
properties to specify the thermodynamic state of the working fluid of a thermodynamic system. It
has no meaning for substances which are not saturated mixtures (i.e., compressed liquids or
superheated fluids).
2 Differentiate between Six sigma and Total quality management.
Answer : Six Sigma and Total Quality Management in Healthcare
Quality improvement in health care has developed gradually as emerging ideas have been explored
and implemented within various clinical and non-clinical settings. One of the more recent methods
of quality improvement which has been introduced into healthcare organizations is Six Sigma. Six
Sigma is “a rigorous set of processes and techniques
3 Explain the various quality tools.
Answer : The basic seven control tools considered for achieving quality are Flow Chart, Check sheet,
Histogram, Pareto Analysis, Scatter Diagram, Control Chart, and Cause and Effect Diagram for
Quality control tools-

2. a)Flow Chart:
4 Explain the steps followed in implementation of QMS in healthcare organization.
Answer : Steps to Creating a Total Quality Management System
1. Clarify Vision, Mission and Values
Employees need to know how what they do is tied to organizational strategy and objectives which
makes it important that all employees understand where the organization is headed (its vision),
what it hopes to accomplish (mission) and the operational principles (values) that will steer its
priorities and decision making.
5 Define total quality management. Discuss the importance of TQM in healthcare.
Answer : Total quality management :
Total Quality Management / TQM is an integrative philosophy of management for continuously
improving the quality of products and processes. TQM is based on the premise that the quality of
products and processes is the responsibility of everyone involved with the creation or consumption
of the products or services which are
6 Explain team processes in healthcare.
Answer : Medical Teamwork and Patient Safety: The Evidence-based Relation
Definitional Issues Concerning Teams and Teamwork
Teams and teamwork strategies have received an increased amount of attention over the past 20
years. Numerous articles and books have specifically addressed issues critical to team performance.
In fact, organizations that do not rely on
Dear students get fully solved assignments
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