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1. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
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Business Communication
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Answer the following questions. (10 Marks)
Q. 1. a. Explain the causes of miscommunication at organizational levels.
Answer:Inthe workplace miscommunicationcan be blamed for a significant amount of conflict and
the tension that it stirs. It would be unrealistic to think all miscommunication could be prevented,
but if we understood its causes, the percentage could likely be decreased. Five common causes
include:
1) Being unaware of nonverbal communication: A significant portion of miscommunication occurs
without recognition. Through nonverbal cues, communication is often misconstrued and
misrepresented.
2) Poor communication betweenemployeesandcompany management: For communication to be
fluid between employees and management staff,
Q.2 Write detailed answers for the following questions. (10 Marks)
a. What are the elementsofpersuasive messages? Please write the three-step writing process for
persuasive messages.
Answer:Persuasionispartof the communications process. The five basic elements of persuasion--
source, message, medium, public and effect.The quality of source--the person or organization
sendingthe message--isveryimportantininfluencinghow effective the message is.The source must
have credibility. The more credible the source, the more persuasive it is. The best way to remain
credible istobe honestandaccurate all the time.Beinglikedbyyouraudience isimportant to being
able to persuade them. The message is the lone aspect over which a writer has total control. You
decide what to say and when and how to say it. The be

2. b. Define an Oral Report. What are the characteristics of effective Oral Reports?
Answer:An oral report also has the same three basic parts as a written report. The introduction
should "hook" your audience. Catch their interest with a question, a dramatic tale or a personal
experience that relates to your topic.
Rule 1: Talk to the Audience
We do not mean face the audience, although gaining eye
Q.3 Read the case study carefully and answer the questions. (10 Marks)
Facts: - A company inretail segment.The company is currently holding 12 shops in the state with a
staff of 350 on all the levels. The current turnover of the company is 700 crores. The company is
planning to add 6 more shops by the end of financial year out of which 3 are opened recently. The
company has shifted some of the current staff at the new locations, yet few of the shop
managerial staff has been acquired anew from the competitor companies and have been
appointed at the older as well as newer locations.
Problems:
1. There is a general feeling of dissatisfaction and stress in the staff.
Answer:Employers should look for ways to give employees more control over their schedules,
environment, and/or work habits. For instance, employers could offer alternative work schedules
such as flextime ortelecommuting.Today'semployeeshave demanding schedules outside of work,
and many workers appreciate a boss who considers work-life balance. Because every person's
obligations outside of work are different,
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
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or
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