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Assignment
DRIVE SPRING 2015
PROGRAM Bachelor of BusinessAdminstration- BBA
SEMESTER 5
SUBJECT CODE & NAME BBR 501-Store Operationsand Job Knowledge
BK ID B 1802
CREDIT & MARKS 4 Credits,60 marks
Note – Answer all questions. Kindly note that answers for 10 marks questions should be
approximatelyof 400 words. Each questionis followed byevaluationscheme.
Q.1 There is certain guidelinesthata retailershould followto improve store operations.Elaborate.
Answer: - Guidelines:-
1 Considerinventoryoptimizationtools
Inventory optimization tools have been gaining ground as companies seek to evaluate their entire
network and determine the best inventory policies for each product at each node in their supply chain.
These are typicallystand-alone software toolsthatuse datafromWMS and ERP systems.
“These optimization tools take into account demand variability, supply variability, and replenishment
parameterstodetermine howmuchinventoryto

2. Q.2 Mentionthe checkliststhat are requiredfor openingand closingstore.
ClosingChecklist
Answer: - Openingchecklist:-
Prerequisites
 Manager and crew should arrive 30 minutes prior to opening to allow enough time to prepare
for the start of the day.
 If there is any tampering inside or outside the store, do not enter – remain where you are and
call the police.
Q.3 Visual Merchandising is an art of presenting store merchandise in a correct and attractive form.
Explainhow it is helpful fora retail store along with its norms.
Answer: - Visual merchandising: -Visual merchandising is a retail strategy that maximizes the aesthetics
of a product with the intent to increase sales. Visual merchandising can also play a role in the look, feel
and culture of a brand. Done well, it can create awareness while simultaneously increasing brand
loyalty. Most importantly, it can draw customers in and close the sale – all based on the aesthetic quality
of yourretail display.
Importance of Visual Merchandising: -Visual merchandising is a retail strategy that maximizes the
aestheticsof aproduct withthe intentto
Q.4 Enumerate the dutiesof DistributionCentre Head in detail.
Answer: - Duties of DistributionCentre Head in detail:-
Responsibilities
As a logisticsand distributionmanager you'll needto:
 Use IT systemstomanage stock levels,deliverytimesandtransportcosts;
 Use associated informationsystemstocoordinate andcontrol the ordercycle;
 Use data fromIT systemstoevaluate performance andqualityandtoplanimprovements;
 Allocate andmanage staff resourcesaccordingtochangingneeds;
 Manage staff;

3.  Liaise andnegotiate withcustomersand
Q.5 Employees at retail stores need to work under very tight and hectic schedules. In this scenario,
explainthe norms laid for lunch and tea break for the employeesata retail store.
Answer: - Lunch break Process:
Breaks
Employees are encouraged to take one work break during the first half of a work day and one work
break during the second half of a work day away from their workstations. Work breaks are limited to 15
minutes.Unusedworkbreaksmaynot
Q.6 Write short noteson:
a) Solvencyratio
Answer: - Solvency ratio: - A key metric used to measure an enterprise’s ability to meet its debt and
other obligations. The solvency ratio indicates whether a company’s cash flow is sufficient to meet its
short-termandlong-termliabilities.The
b) Pilferage Handling:- Pilferage is the theft of part of the contents of a package. It may also include
theft of the contents but leaving the package, perhaps resealed with bogus contents. Small packages can
be pilfered from a larger package such as a shipping container. Broader and related aspects of theft may
include takingthe entire package,palletload,truckload,shoplifting,etc.
Solutions involve all phases of product production, packaging, distribution, logistics, sale, and use. No
single solution is considered as "pilfer proof". Often, packaging engineers, logistics engineers, and
securityprofessionalshave addressed
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