Andrew reviews the challenges and contexts of Edinburgh's plans to become a Smart City.

1. Emerging Scenarios - Edinburgh
Andrew Unsworth
Head of e-Government
City of Edinburgh Council

2. The Smart City Vision -
2001
Customer The customer experiences timely and efficient delivery of
Service accessible, integrated services through new and existing
channels.
The Council uses efficient and effective working practices,
Continuous Improvement
deploying technology to deliver more with less. The Council is
and Working Effectively
25% more efficient in meeting QOS targets.
The Council works effectively with its service partners to
Partnership make best use of resources, and to deliver seamless public
services to the Edinburgh community.
Create the environment where all citizens can engage more
Active easily and effectively with the Council to influence public
Citizenship
service issues.
The Council is the leader in the community enabling all
Maximising
Opportunity for All
citizens and community organisations to exploit information
age opportunities.

3. The Context for Cities
• Zero Growth
• Additional Efficiency Targets
• Demographic Growth
• Reduced Capital Receipts
• Reduced Income
• Reduced Dividends
• Increased Service Demands

4. Emerging Technology Trends
• Cloud and Shared Services
• High-Speed Broadband
• “Internet of Things”
• The Wireless City
• Consumerisation
• Semantic Web
• Open Data and Skunkworks

5. Emerging Business Strategies
• Death of the monolithic database
• Rise of the information worker
• Business intelligence
• Personalisation and the “long tail”
• Strategy as a process and creating
‘virtuous circles’
• Nudge economics

6. Emerging Public Policy Debates
• Outcome rather than output focus
• From consumer to user centred design
• Active citizenship
• Prevention to eliminate failure demand
• Cross sector collaboration, planning and
prioritisation
• Sustainability
• Reducing inequalities

7. Does ICT Matter ?
• Service transformation only happens when :
– Services designed from citizen perspective
– Process first, technology second
– Take people with you
• Technology is never the convincing driver
• Process is never the total answer, behaviours are
• Business purpose is always necessary for success
• Balancing strong organisational governance with
culture of innovation