This PPT is designed for doing a user research survey which depicts user experience on zoom live trainings

1. ZOOM
Learning
Experience
Insights
By – Anjali Vaswani

2. Summary Section

3. User Research Insights
17th July 2022 Zoom User Insights 3

4. User Research Insights
17th July 2022 Zoom User Insights 4

5. User Research Insights
17th July 2022 Zoom User Insights 5

6. Key Take Aways
17th July 2022 Zoom User Insights 6
19/35 users have attended
a live training on Zoom
25% of the users face
troubles when video is on
and 35% feel video and
audio needs to be improved
70% of the users
complain that white
boards and break out
rooms are a hassle
For 75% of the users
transcripts doesn’t work
well and 46% believe
transcripts can be
improved
13.5 %of the users feel
Screen Sharing can be
improved
2% of the users face
background noise in
audio while connecting
to live trainings

7. Key Take Aways
17th July 2022 Zoom User Insights 7
27% of the users feel they
lose focus on virtual live
trainings
83% users feel live virtual
trainings are seamless
experience
82% of the users
recommend zoom live
trainings
43% of the users feel
joining calls as Guest
are a hassle
95% of the feel Mute/
Unmute/Hand Raise
/Chats work Seamless
Overall 90% of the users
are satisfied with Zoom
Live trainings ,recorded
sessions and meetings