This document compares automated live captions provided by Zoom to human-generated live captions. It notes that while Zoom captions can improve accessibility at a lower cost, human captioners provide higher accuracy, understanding of specialized terminology, and transparency. They can caption in different languages but require more time and effort to employ. The document provides information on how to enable automated captions in Zoom and integrating third-party services like Verbit for higher accuracy automated captions.

1. Zoom Automated Live Captions
vs
Human Generated Live Captions

2. LOG
O
IMPORTANCE OF VIRTUAL EVENTS With the prevailing COVID-19 pandemic, the
necessity of Virtual Events has seen a
drastic growth which has almost become a
new normal.
Though we are slowly moving back to pre
pandemic times, there are still many
Companies, Schools and Universities
across the United States who are
preferring to stay safe at home and use
Zoom platform to attend their day to day
meetings and webinars.
Corporates ,Educational Institutions and
the Private sectors rely on the Zoom
platform to conduct their Annual
Conferences, Meetings, Webinars, Online
Learning Videos and much more.

3. LOG
O
In fact most of the Schools and Universities follow the Online Learning pattern and encourage their students to
utilize the Zoom platform for their e-learning purposes on a day to day basis.
ZOOM’S IMPACT ON
COVID-19 PANDEMIC
Zoom being a leading Virtual platform for
communications with a flexible and reliable
cloud platform is specifically designed for
Video and Audio conferencing,Chats and
Webinars. With its continued popularity and
success, Zoom truly reached millions of users
during the COVID-19 pandemic of 2020.Most
of the users across the globe trusted Zoom
platform and hosted their meetings/webinars
during this lockdown.

4. LOG
O
People in their droves chose Zoom over other options and as per the latest report Zoom was seeing 300
million daily meeting participants which was earlier 10 million in the month of December last year 2019.
At CaptioningStar, right from the beginning of
lockdown (March 2020) we have been
receiving Zoom Live Captioning requests from
different sectors like NGO’s, City Offices,
Corporates, Legal Firms, Universities,
Colleges, Event Management Companies,
Broadcast and Production houses to Live
caption their Meetings/Webinars with Zoom
Live Closed Captions.Most of the inquiries,
say 80% inquiries were made for Zoom Live
Captioning and almost our customers
focussed on Live Captions performed by
Human Live Captioners .

5. LOG
O
Remaining 20% of the inquiries were made for Zoom Automated Live Captions for various events like Annual
Conferences, Webinars, Town Hall meetings etc. Both Human Live Captions and Zoom Automated Live
Captions goal is to improve the accessibility of the Zoom Meetings and to help the people who are deaf or hard
of hearing and non-native English speakers.
When it comes to Live Captioning in Zoom there’s always a bewilderment whether to choose Zoom Automated
Live Captions or Human Generated Real-Time captions. This Blog assists you to choose the best option as per
your Business requirement.
ZOOM LIVE CAPTIONING INQUIRY
Remaining 20% of the inquiries were made for Zoom Automated Live Captions for various events like
Annual Conferences ,Webinars ,Town Hall meetings etc.Both Human Live Captions and Zoom Automated
Live Captions goal is to improve the accessibility of the Zoom Meetings and to help the people who are deaf
or hard of hearing and non-native English speakers.

6. LOG
O
When it comes to Live Captioning in Zoom there’s always a bewilderment whether to choose Zoom Automated
Live Captions or Human Generated Real-Time captions. This Blog assists you to choose the best option as per
your Business requirement.
ZOOM AUTOMATED LIVE CAPTIONS
The Zoom software is easy to use when compared with all the other Virtual
Event platforms.The Captions produced by Zoom Automated Software
improves the accessibility of Meetings,Webinars, E-learning Videos to a
greater extent and enhances the overall comprehension of the Video
content.
The Zoom Automated Captions helps the participants who speak multiple
languages and removes the Language barrier.As of today,you can effortlessly
improve your Zoom Calls and Meetings with the best speech recognition AI
software. There could be a delay of 12 to 15 seconds with the Zoom Automated
Captions.

7. LOG
O
HOW TO ENABLE ZOOM AUTOMATED CAPTIONS
Enabling Zoom Automated Live Captions is as simple as it sounds
Login to Zoom portal
Click Account Management and navigate to Account Settings
Click the Meeting Tab
You can now enable the Closed Caption
You can toggle between the On and Off options available in the portal

8. LOG
O
Zoom with its in-built facility of providing Automatic Live Captions ensures to produce captions as soon as the
participants starts to speak in the meetings. These captions will keep you connected throughout the meetings
and gives a good user experience.
However Zoom Automated Live Captions may have less accuracy than the Third-party apps like Otter.ai, Verbit
etc.
HOW DOES CAPTIONINGSTAR INTEGRATES WITH VERBIT
TO PROVIDE ZOOM AUTOMATIC LIVE CAPTIONS
Verbit, an AI software product provides an End to End solution to caption the Video Content with over 98%
accuracy.
It seamlessly integrates with Zoom and other LMS platforms to provide the Users a great experience by
producing Automated Live Captions and makes the Video Searchable and improve the audience
engagement by 80%.

9. LOG
O
The Verbit’s Automated Captions in Zoom ensures to meet ADA compliance and FCC requirements diligently. The
CART Captioning and CART transcription are meeting the live needs of those with hearing impairment issues and
provide equal opportunities to them to strive for best.
BENEFITS OF USING ZOOM AUTOMATED LIVE CAPTIONS
Zoom Automated Live Captions
helps to improve the Meetings
Accessibility and enhances the
overall comprehension of the
Video content
● The Automated Live
Captions in Zoom meets the
ADA compliance and FCC
laws.

10. LOG
O
● It helps to reach a wider set of audience and acts as a great boon to the people who are Deaf or
Hard of Hearing.
● Seamlessly flows the right captions when the participants start speaking during the meetings.
● Zoom Automated Live Captions makes life easier , where there is no involvement of a Human
Captioner.
● Zoom Automated Live Captions keeps the viewers/participants focussed throughout the meeting.
● The cost of Zoom Automated Live Captions are much lesser compared with the Real-Time Captions
produced by Human Live Captioners.
AUTOMATED ZOOM LIVE CAPTIONING PROCESS
At CaptioningStar we are equipped with an AI Live Captioning system and once the Zoom API token of the
meeting/webinar is shared , Live Captions will automatically flow at the bottom of the Zoom screen. The
huge demand in assigning Real-Time Captioners could be a real-challenge since most of the Third-party
vendors are experiencing this in recent times.

11. LOG
O
REUSE THE TRANSCRIPTS AT THEIR PREFERRED PLATFORMS
Customers requiring Automated Zoom Live Captioning can reach out to transcription companies such as
TranscriptionStar to proof read the automated transcripts and to reuse the transcripts at any of their
preferred destinations say YouTube, Facebook, VOD, Learning management systems, internal
applications etc.

12. LOG
O
HOW DOES ACCURACY MATTERS WITH THE HUMAN
REAL-TIME CAPTIONERS Our Human Live Captioners are certified NCRA
professionals who have experience of more than
11 years working across the domains Corporates,
City Offices, Government agencies, Non-profit
organizations, Schools, Colleges, Universities and
TV stations are well expertised and highly skilled in
the terms and technical jargons used in the
different sectors.
Human Captioners have better understanding of
the language being spoken by the meeting
participants and generate the words they hear
quickly with high degree of accuracy. Our Live
Captioners as mentioned before have a tendency
to attain 99% accuracy with a 3 to 5 seconds delay.

13. LOG
O
ENHANCES THE ACCESSIBILITY TO DEAF OR HARD OF
HEARING PARTICIPANTS
If you’re producing Live captions to be accessible to people who are deaf or hard-of-hearing, high accuracy is
imperative.
Unfortunately, due to the current constraints, assigning a Live Captioner and performing Live Captions is quite a
difficult task , but however we can never deny the fact that the words and lines of text can never be skipped by
a Human Captioner. This helps the audience who are deaf or hard of hearing to an optimum extent.
COST OF EMPLOYING HUMAN LIVE CAPTIONERS
At times, employing Human Live Captioners requires a lot of time and effort.You need to invest
some amount to recruit the Live Captioners to offer the Zoom Live Captioning service to your
customers. This is one of the main reasons where people turn to Automated captions.

14. LOG
O
However at CaptioningStar we also
make sure both Zoom Automated
and Live Captions produced by
Human Live Captioners are
invariably the same and affordable
to our customers.
TURN-AROUND TIME REQUIRED FOR REAL-TIME HUMAN
CAPTIONERS
The two kinds of turn-around time are Availing a captioning service, and the time it takes to display
Zoom Live captions on a screen. We will take a look at both of them here.

15. LOG
O
AVAILING TIME
Generally it takes time to
schedule a Human
Captioner for a Zoom
Live project and time
consumption is less
when you are availing
for a Zoom Automated
Live Captioning.

16. LOG
O
DISPLAY TIME TO GENERATE THE CAPTIONS
Most of the customers may have a concern of how long it takes to display Zoom Live Captions on the screen.
Usually the display time for human -generated captions is much faster than the captions produced by
Automated Software.
The Human generated captions are performed by a NCRA certified professional and they require no
checking,Whereas Automated generated captions may have a delay of 10 to 15 secs and definitely need a
human intervention for quality check and transcript for accuracy.
BENEFITS OF HUMAN REAL-TIME CAPTIONERS
● Human professionals with their experience and expertise understand different accents, speech
patterns, pronunciation and slang terms in a better way.
● CaptioningStar employed Bilingual Captioners in order to provide Live Captioning services in the
Customers preferred language.

17. LOG
O
● Ultimately Bilingual Captioners understand the language being spoken and caption it in a different
language as preferred by the customer.
● High accuracy and transparency is achieved incase of Human generated Captions.The Captions are
reliable and effective and displayed on the Zoom screen with a very less time lag of 3 to 4 seconds.
● The Technical Jargons and the terminologies are easily understood by the Human Captioner.
● If the audio quality is not great , Human captioners with their experience will have a tendency to generate
the right captions .However Automated system will not be an ideal option in this scenario.
AUTOMATIC PROCESS EVOLUTION
Automation is predominantly overwhelming Manual efforts of Live Captioning, but still in terms of
accuracy and efficiency a human intervention is highly required to produce Live Captions in Zoom.
However owing to the current situation employing an Automated Software for generating Zoom Live
Captions is almost similar and the accuracy can be achieved with the help of choosing the right platform
to integrate with Zoom.

18. LOG
O
We believe that this blog has clearly explained the difference between Zoom Automated Live
Captions and Human Generated Live Captions briefly.
LOOKING FOR A CAPTIONING SERVICE?
Whether you want Zoom Automated Live
Captions, Human Live Captioner or Post
Event Services in Zoom we still got you
covered.

19. 108-44 63rd Rd, Queens,
NY 11375, United States
+1 707-200-4628
Info@captioningstar.com
Thank
You.