Zeida Mendoza is a quality systems expert with over 15 years of experience in the automotive industry. She has a Bachelor's in Industrial Engineering and is a Six Sigma Green Belt. Her experience includes implementing quality systems for ISO/TS 16949 certification, developing procedures, conducting audits and training others. She is fluent in English and Spanish and has worked with customers like BMW, Mercedes, GM, Chrysler and Ford. Currently she is the Quality Systems Coordinator at Jabil, working to achieve ISO/TS 16949 certification by the second quarter of 2015.

1. Oxford MS
Cel Phone: (662) 801 3394
E-mail: zeida_mendoza@hotmail.com
Zeida Mendoza
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CORE COMPETENCIES AND SKILLS
• Six Sigma Green Belt • Copper winding process
• Quality systems expertise • Very good organized
• Develop procedures across the organization • Project Management
• Train on ISO/TS • PSO
• Mentor others in Quality core tools, PFMEA, PPAP, APQP
•Control plans expertise • Customer response
• Customer on site visit support • Color Harmony intermediate level
• Molding process • Problem solver
• Customer satisfaction systems • Warranty management
Customers:
BMW, Mercedes, GM, Chrysler, Ford.
EDUCATION & OTHER CERTIFICATIONS
Education
INSTITUTO TECNOLOGICO DE CIUDAD JUAREZ, Juarez, Mexico
Bachelor of Science in Industrial Engineering
Professional Experience
2014 January - July Jabil (Molding plant)
Quality Systems Coordinator
• Main responsibility is to implement and get the certification in ISO/TS 16949 by 2Q of
2015
• Review corrective actions
• Train peers in core tools, such SPC, FMEA, APQP, PPAP, MSA
• Improve system issues like labeling, procedures, process maps
• Follow up to corrective actions and their effectiveness to ensure the correct answer to the
third party auditor
• Develop internal audits
2012-August 2013 Automotive Lighting North America (Molding plant)
Quality Engineer
Responsible to answer customer complaints with a multifunctional team verifying the
effectiveness of the corrective action in the manufacturing floor.
• Responsible to implement lessons learned and best practices into the new processes.
• Responsible for the follow up for the PPAP and APQP.
• Use of 8D method for problem solving.
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2. • Warranty process follow up for all customers (Chrysler, GM, Ford, Mercedes, BMW)
2008-August 2010 Robert Bosch Corp (solenoid/sensor division)
Quality Engineer
Responsible to answer customer complaints with a multifunctional team verifying the
effectiveness of the corrective action in the manufacturing floor.
• Copper winding process and circuit boards
• KPI Project leader for top quality problems due to PPM using pareto rule
• Responsible to implement lessons learned and best practices into the process.
• Responsible for the follow up for the PPAP.
• Customer complaint reduction up to 50% in one year.
• Use of 8D method for problem solving.
• MSA
• PFMEA workshops expertise
• Engineering changes
• PPAP responsible for my products
• Decision making with customer for color harmony
• Cpk studies
• SAP
2002 to October 2006 Delphi Automotive central office
Quality Systems Mexico Operations Coordinator (Promotion)
Ensured that the right scope for the quality systems is in place in order to met customer specific
requirements and link it to the Delphi Business system.
Responsible for the implementation of the ISO/TS 16949 across 9 plants , these implementation
improves the number of non conformities from external or third party audits.
Involved in training middle level management on the ISO/TS 16949 across Mexico operations
Involved in the management review from the high level perspective.
Maintain and improve the quality systems based on lessons learned systems via WEB page,
internal audits, multi functional meetings with the plants coordinators.
Follow up to corrective actions and their effectiveness to ensure the correct answer to the third
party auditor
Develop internal audits for within the plants in Mexico and US
Lean project: Reduce Mexico operations Procedures in about 20%, this helps to reduce cost and
time.
2000 to 2002 Delphi Energy (sensor/solenoid division)
Quality Supervisor
• Experience in winding process with Marsilli machines
• Customer visits support for new launches
• Very good communications skills with external/internal customers to improve the process
using team management tools.
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3. • Responsible to answer customer complaints with a multifunctional team verifying the
effectiveness of the corrective action
• Project leader for top 5 quality problems due to PPM using pareto
• Responsible to implement lessons learned and best practices into the process.
• Responsible for the follow up for the PPAP.
• CPk studies
• Participate in lean or kaizen events to reduce scrap
.
1998 to 2000 Delphi Energy (sensor/solenoid division)
Advance quality Engineer (APQP)
Develop a quality system in the design phase
Implement the APQP for the new models or engineering changes for GM and FORD
Develop the different documents, such as, PCP, PFMEA, and Flow diagram
Run pilots
1997 to 1988 Harman Becker (speaker division)
Quality control supervisor
Implement SPC tools to monitor the process and improve quality defects.
Several trips to vehicle assembly plants to monitor our product into the customer process
Responsible to answer customer complaints with a multifunctional team verifying the
effectiveness of the corrective action
Languages and Certifications
Fully bilingual English and Spanish
Dupont Training
COLOR HARMONY
http://www.colorexperts.com.mx/
2010
Dextro training Division
Train organizations on ISO/TS 16949, ISO-9000:2000
2005
Q&M Consuting group
Second party audits for ISO/TS 16949
2007
OMNEX, Juarez, Mx
ISO/TS 16949 Certified Internal Auditor, 2002
Q&M Consulting group
Lead auditor for ISO/TS 16949
Core tools (FMEA, APQP, SPC, PPAP & MSA)
Automotive Industrial Action Group (AIAG)
Core tools (FMEA, APQP, SPC, PPAP & MSA)
El Paso, Tx
UTEP & VILLEDA CONSULTING GROUP, Quality Engineer, 2001
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4. CONCLUSION
I have more than 15 years-experience of working on quality field for automotive industry. Also
highly experienced manufacturing processes and central offices.
I have strong sense of responsibility commitment to the organization, leadership, initiative, loyalty
and business ethics.
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