Youthline New Zealand
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Youthline is a New Zealand charity that provides services to support young people. It has over 60 full-time staff and 400 volunteers across New Zealand. Its six key service areas include counseling, youth work, leadership development, research, and social enterprises. With 40 years of experience, Youthline aims to create communities that understand and support youth. It takes a holistic, youth-centered approach to service delivery through community partnerships and volunteer involvement.
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Youthline New Zealand
- 1. Nao Guy Information Services & Projects Manager Youthline Charitable Trust
- 2. About Youthline Youthline’s vision is to create communities that relate to the needs of young people, respond to them and support them to achieve their potential.
- 4. Youthline Today Six Key Service Areas: Counselling services Early intervention Youth work services Youthline has Leadership and Workforce Development over 60 full time Research and Policy development staff and 400 Social Enterprise activities volunteers across the country Our work is guided by the Youth Development Strategy Aotearoa, best practice research and nearly 40 years experience.
- 5. What makes Youthline unique? Forty years experience working in the community sector and alongside government Youth development and volunteer involvement at all levels Model of partnership and community development Technology early adaptors - helpline, TXT counselling service, online tools Wrap around and youth centered approach to service delivery
- 6. Costs vs Contacts 250000 200000 150000 Technology Costs Contacts 100000 Managed Contacts 50000 0 1970 1980 1990 1995 2000 2010
- 7. About me... Responsible for all online applications – websites, online tools for staff Phone system – complex routing, caller management, reporting Youth info & promotions – advisory group, youth opinions, resources Statistics – understanding the datasets captured Communications – press releases, e-newsletters, social media Digital Strategy – where to from here?
Editor's Notes
- Youthline began in 1970 to address the fact that many young people were not accessing existing health and social services. It was designed as a way to support and refer young people and their familiesFrom the beginning Youthline involved young people in leadership development programmes and they acquired skills so that they give back to the community effecting create positive change