Bookkeeping, Personalised Call Answering & Back Office Admin Services
Increase & understand your profits
Increase your productivity
No more losing business through missed calls
Improve your cash flow & reduce debtors
Keep your business away from your home
Having more time & better quality of life
Our Clients often tell us that our service helped them:
your virtual office testimonial
“Office work really is my bug bear,” says Jerry, who runs a white goods company.
“I was answering the phone from 6am to 9pm and it got to the point of stupidity. I had to turn the work down.”
“The girls at YVO have helped me to expand my business and have taken all of the paper work off my hands,” he says.
“I’ve now trained up four engineers and the business just keeps getting bigger and bigger. One of the big issues for me was that I couldn’t have a holiday. Now, I can switch off and the girls can run the company from the billing site. They’ve made it easier and now we all feel like part of the family business.”
Your Virtual Office
Outsourcing Business Admin – A solution or a Cost?
When people are setting up business there are a lot of costs involved – both in terms of finances and time! Your Virtual Office can help you alleviate those costs;
1. Time
Time is priceless – you can never get time back!
Menial Tasks are detrimental to the growth of your business
Time taken up by: Invoicing, Making Payments, Calling People back, Making Appointments etc can be saved!
Time is by far the most important thing and YVO can help you find more time to do the important things so that you can do your work, shut the door and go home!
Inside this eBook, you will discover the topics about productivity tips for a home-based business owner, 5 productivity tips & tools to help you get more done, 5 tips to making the most out of the Evernote, 10 quick productivity hacks you don't want to miss, how to create your own mastermind group, how to get back up when you have failed, how to motivate yourself as an entrepreneur when you're in a slump, how to stop procrastinating with 3 easy steps, 11 useful tips for improving your online business and so much more!
Lead Developer Austin 2019 - Returning From a Long Parental LeaveMatt Newkirk
As more companies offer longer parental leaves and other leaves of absence, managers and their teams are learning how to handle them successfully. Extended leaves are an amazing benefit and highly valuable to the individual and their company. Preparing for leave comes with its own set of risks and challenges, but many people neglect to prepare for the challenges that arise on returning from leave.
You will learn how to deal with the concerns you may experience as you re-integrate into your workplace, including:
• Am I still good at my job?
• If my team succeeded while I was away, do they still need me?
• Everything is the same!
• Everything is different!
• I gave away my Lego; now what?
Leaders will learn how to help their reports return to work effectively and positively. Teammates will learn how to support and empathize with their teammate returning to work. Those who’ve taken such a leave will nod along, knowing that they are not alone. This talk will provide actionable insights into what it’s like to return to work after an extended leave, the challenges one may face, and how to overcome them.
The www of mastering email overload 45 min slideshow pdfSteuart G. Snooks
3 life changing strategies that will change the way your work . . . forever!
* Are you struggling to keep up with ever increasing email volumes?
* Do you get constant email interruptions?
* Would you like to get your inbox under control?
In this seminar, we show you a proven approach to better managing this critical aspect of your daily work, looking at these 3 life-changing strategies;
* WHEN to check email, when not to (and why)
* WHAT to do with each mail so you handle it only once
* WHERE to file, store and archive email for quick and easy retrieval
This presentation will unpack the 3 strategic steps, 9 specific actions and numerous practical tips you can take to quickly get a grip on email overload, gain more control, reduce frustration, save an enormous amount of time and radically improve your productivity.
What you learn will change the way you work . . . forever!
Inside this eBook, you will discover the topics about productivity tips for a home-based business owner, 5 productivity tips & tools to help you get more done, 5 tips to making the most out of the Evernote, 10 quick productivity hacks you don't want to miss, how to create your own mastermind group, how to get back up when you have failed, how to motivate yourself as an entrepreneur when you're in a slump, how to stop procrastinating with 3 easy steps, 11 useful tips for improving your online business and so much more!
Lead Developer Austin 2019 - Returning From a Long Parental LeaveMatt Newkirk
As more companies offer longer parental leaves and other leaves of absence, managers and their teams are learning how to handle them successfully. Extended leaves are an amazing benefit and highly valuable to the individual and their company. Preparing for leave comes with its own set of risks and challenges, but many people neglect to prepare for the challenges that arise on returning from leave.
You will learn how to deal with the concerns you may experience as you re-integrate into your workplace, including:
• Am I still good at my job?
• If my team succeeded while I was away, do they still need me?
• Everything is the same!
• Everything is different!
• I gave away my Lego; now what?
Leaders will learn how to help their reports return to work effectively and positively. Teammates will learn how to support and empathize with their teammate returning to work. Those who’ve taken such a leave will nod along, knowing that they are not alone. This talk will provide actionable insights into what it’s like to return to work after an extended leave, the challenges one may face, and how to overcome them.
The www of mastering email overload 45 min slideshow pdfSteuart G. Snooks
3 life changing strategies that will change the way your work . . . forever!
* Are you struggling to keep up with ever increasing email volumes?
* Do you get constant email interruptions?
* Would you like to get your inbox under control?
In this seminar, we show you a proven approach to better managing this critical aspect of your daily work, looking at these 3 life-changing strategies;
* WHEN to check email, when not to (and why)
* WHAT to do with each mail so you handle it only once
* WHERE to file, store and archive email for quick and easy retrieval
This presentation will unpack the 3 strategic steps, 9 specific actions and numerous practical tips you can take to quickly get a grip on email overload, gain more control, reduce frustration, save an enormous amount of time and radically improve your productivity.
What you learn will change the way you work . . . forever!
Working from Home-Advantages&Disadvantagesbulmenin
Bulmen offers Part time online work and jobs from home in India .These are the honest ways to make real money by availing internet opportunities with little technical knowledge and information.
Sine the recession more and more people are choosing to work for themselves. Being self-employed offers some enormous rewards as long as you have enough motivation; and are prepared to make the necessary sacrifices. In this presentation we are going to take a closer look at some of the main advantages to being self-employment.
At Zultys, we are always looking for ways to illustrate the value of our technology. The unfortunate circumstances that we see ourselves in today, not only shed light on why our technology is valuable for business but also that it is imperative in today's world we live in. This technology allows companies to never skip a beat. Everything that a user would and could do from the office is now accessible from anywhere. Here at Zultys, over 75% of our employees currently work remotely and have been for years. We thought we would share some of the things that they really like about working from home. If you are considering making this jump, then here's some good information to help you feel more comfortable.
We decided to ask our employees 3 questions. One of them was, what do you like most about working from home? Have a look.
How to Keep your Job is a guide to staying in employment and avoiding the pitfalls of starting a new job covering everything from sickness to lunch breaks to appearance. There is no need to lose your job over a discrepancy so make sure that you read our guide to keeping your job.
For more information, find out about starting an Apprenticeship or Traineeship or for more advice visit: www.apprenticeshiprecruitment.co.uk or call: 0121 707 0550 or e-mail: info@apprenticeshiprecruitment.co.uk
Value of every Minutes
To realize the value of one year: Ask a student who has failed a final exam.
To realize the value of one month: Ask a mother who has given birth to a premature baby.
To realize the value of one week: Ask an editor of a weekly newspaper.
To realize the value of one hour: Ask the lovers who are waiting to meet.
To realize the value of one minute: Ask the person who has missed the train, bus or plane.
To realize the value of one second: Ask a person who has survived an accident.
To realize the value of one millisecond: Ask the person who has won a silver medal in the Olympics.
Time waits for no one.
Treasure every moment you have. You will treasure it even more when you can share it with someone special.
Advantages And Disadvantages Of Working From HomeMarco Reilly
Work-at-home opportunities have been around for many centuries but with the birth of the Internet and breakthroughs in computing technology, these domestic money-making opportunities are no longer limited to cottage industries.
Starting a new job in a new career is an exciting adventure. To make sure you have the best start possible, we have added a dose of reality to some of the expectations common for those starting a new, post-uni job.
THE EVOLUTION OF WORK: MAXIMIZING VIRTUAL WORKKelly Services
The Evolution of Work is an ebook series that will look at trends that are reshaping today’s workplace to help you understand how they will affect your work, how you secure
work, and ultimately, your career path.
Working from Home-Advantages&Disadvantagesbulmenin
Bulmen offers Part time online work and jobs from home in India .These are the honest ways to make real money by availing internet opportunities with little technical knowledge and information.
Sine the recession more and more people are choosing to work for themselves. Being self-employed offers some enormous rewards as long as you have enough motivation; and are prepared to make the necessary sacrifices. In this presentation we are going to take a closer look at some of the main advantages to being self-employment.
At Zultys, we are always looking for ways to illustrate the value of our technology. The unfortunate circumstances that we see ourselves in today, not only shed light on why our technology is valuable for business but also that it is imperative in today's world we live in. This technology allows companies to never skip a beat. Everything that a user would and could do from the office is now accessible from anywhere. Here at Zultys, over 75% of our employees currently work remotely and have been for years. We thought we would share some of the things that they really like about working from home. If you are considering making this jump, then here's some good information to help you feel more comfortable.
We decided to ask our employees 3 questions. One of them was, what do you like most about working from home? Have a look.
How to Keep your Job is a guide to staying in employment and avoiding the pitfalls of starting a new job covering everything from sickness to lunch breaks to appearance. There is no need to lose your job over a discrepancy so make sure that you read our guide to keeping your job.
For more information, find out about starting an Apprenticeship or Traineeship or for more advice visit: www.apprenticeshiprecruitment.co.uk or call: 0121 707 0550 or e-mail: info@apprenticeshiprecruitment.co.uk
Value of every Minutes
To realize the value of one year: Ask a student who has failed a final exam.
To realize the value of one month: Ask a mother who has given birth to a premature baby.
To realize the value of one week: Ask an editor of a weekly newspaper.
To realize the value of one hour: Ask the lovers who are waiting to meet.
To realize the value of one minute: Ask the person who has missed the train, bus or plane.
To realize the value of one second: Ask a person who has survived an accident.
To realize the value of one millisecond: Ask the person who has won a silver medal in the Olympics.
Time waits for no one.
Treasure every moment you have. You will treasure it even more when you can share it with someone special.
Advantages And Disadvantages Of Working From HomeMarco Reilly
Work-at-home opportunities have been around for many centuries but with the birth of the Internet and breakthroughs in computing technology, these domestic money-making opportunities are no longer limited to cottage industries.
Starting a new job in a new career is an exciting adventure. To make sure you have the best start possible, we have added a dose of reality to some of the expectations common for those starting a new, post-uni job.
THE EVOLUTION OF WORK: MAXIMIZING VIRTUAL WORKKelly Services
The Evolution of Work is an ebook series that will look at trends that are reshaping today’s workplace to help you understand how they will affect your work, how you secure
work, and ultimately, your career path.
CTO of Abe, Sam Artioli, gave a talk called A Virtual Personal Finance Specialist for the 99%. He explored the impact that personified messaging products can have on a person’s day-to-day life and the vision that drives us at Abe. Our mission is to build a cognitive intelligence that thinks and acts to optimize the financial health of our users.
Cloud to crowd talk to COST Virtual work Bucharest 2014James Stewart
The market place for work and work opportunities is changing, mediated by online markets and exchange. Here I present findings from an EC study on the trends, challenges and opportunities coming from crowdsourcing (crowd flower, AMT, Samasource etc), cloud work forces, and global freelance exchanges (ODesk, Elance etc). The presentation explores how these services have been developed, shaped, and used, and issues that policy makers should be aware of.
For some, working from home is a new adventure. It's very likely that this will be required for some time. This guide might help in the months to come.
Here are few ways to take hold of your day and accomplish more. It's easy to let time slip by and fall into a rut. Use a few of these tools to get more done and let MaidPro check cleaning off your list.
10 key steps towards success and time management fighting laziness.
1. Goals
2. Plan of action
3. Analysis
4. Set Priorities
5. Concentration
6. Deadlines and Rewards
7. Time log
8. Procrastination
9. Delegate
10. Interruptions
Efficient time management not only increases productivity, but also reduces stress levels and increases our happiness quotient.
We share some time management techniques that are a combination of age old (and still effective) methods and latest technological applications, aimed at helping you make the most of your time and helping you become highly productive.
The magnetic mindset_that_drives_home_business_models_and_Microcapmillionaire...JatIn52
1. Are you interested in the business? Now, there are various factors that
might interest you. If it is a creative job such as writing or web designing,
that could be a motivating factor for you to join the business. Or you might
be happy about the way the business operates. You could be enchanted by
the easy money that can be made in the business (according to you) or
something similar. What is important is that there has to be something in
the business that excites you, or you won’t develop a liking for it.
2. Even within the broad area that you choose, there will be various niches
that you can work on. Take the simplest example – writing. You might love
writing and might want to take it up as a profession. Even here, you can
specialize, like; you can become a writer exclusively for health-related
articles which could be your favorite topic. When you are working on what
you really like, you will stick with it better. After all, this is one of the perks
of being in a home business – don’t ignore it.
3. Will you be able to mobilize the resources for running your home
business? Frankly speaking, you won’t need a lot of things. But you will
need a computer. You will need a good Internet connection. You will need
space where you can work with peace. You will also probably need support
from your family members. Maybe you will want to involve your family
into the biz too. If they are appreciative, it will really work.
Marketing Strategies of the World's Leading Brands Shift Focus Due to the Phe...MD
A friend of mine recently told me about a problem she was having at work. “I usually think I have enough time to get things done, but something always comes up and then I’m behind schedule on projects,” she said. “My boss spoke to me about this, and I’m worried that if it happens again she’ll include it as a negative comment in my next performance appraisal. Any ideas on how I can better manage my time at work?
Time management refers to the way that you organize and plan how long you spend on specific activities. It may seem counter-intuitive to dedicate precious time to learning about time management, instead of using it to get on with your work, but the benefits are enormous: Greater productivity and efficiency.
It's difficult to stay productive when the to-do list keeps growing. Don't burn out. Here are 10 steps to help you stay productive and efficient so you can accomplish what you set out to do.
NCV 3 Business Practice Hands-On Support Slide Show - Module 2Future Managers
This slide show complements the learner guide NCV 3 Business Practice Hands-On Training by Nickey Cilliers, published by Future Managers Pty Ltd. For more information visit our website www.futuremanagers.net
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...
Your virtual office
1. Your Virtual Office
I am Kim Ovel and I am the Director of Your Virtual Office.
We are a small back office support company and we offer multiple services
to small and large companies all over Essex.
Here are some of the services we offer:
• Bookkeeping
• Payroll
• Personalised Call Answering
• Diary Management
• CIS and Tax returns
• Credit Control
2. Client Scenarios
Many of our clients require multiple services.
Jerry, JB Domestics
JB Domestics use our PA and business admin services; for
our call answering, invoicing, printing paperwork and
managing their diaries.
They also uses our bookkeeping services and have found
that outsourcing has helped the business grow.
“I feel more confident when I am out on the road knowing
that the organisation of my days are being taken care of…
…My contractors have just rated me with five stars and I
know that that is due to the fact that the office side runs
efficiently alongside myself at Your Virtual Office Ltd.”
3. Bookkeeping and Payroll
We have a team of professional Bookkeeping and payroll staff
with many years of experience.
They deal with Payroll, CIS, PAYE, Tax and VAT returns.
We can deal with all their needs, manage your accounts and
contact HMRC for you to save them unneeded stress!
4. Top Ten Time Management Tips
1. Identify your goals and values.
You will know what is really important, so you can prioritize and decide which
activities merit your time and attention.
For Instance – on the 05th of the month I know I have to raise invoices for all Payroll
clients – this is something that is engrained into my mind, the reason – to pull in
money!
2. Plan your day.
Figuring out what you need to do during the day is a waste of time. Jot down the
things you need to do before going to bed so when you wake up in the morning,
you can do the tasks you need to accomplish straight away.
5. 3. Do the hardest and less-appealing tasks first.
If you have already done the most difficult tasks for the day, you will breeze
through the less difficult ones. Also, you will gain momentum to do other tasks
because you the burden of anticipation has been taken off you. This will also make
you less inclined to procrastinate.
I know myself and I’m at my most proactive first thing in the morning, so I will complete the
most challenging task first and then I don’t have to ask so much of myself later on in the day
4. Create a schedule
Something that is relevant to you!!! A timetable or a daily schedule, on the Ipad,
Calendar and put it where you are most likely to see it.
For Me - I write posit notes! It helps me to remember what I have to do within my
day.
You do not have to rigidly follow your schedule. Your timetable will serve as a reminder of all
the things you need to do every day. It will help you track your progress, determine if you are
moving toward your goal and keep you on the right track.
Top Ten Time Management Tips
6. 5. Be organized
Misplacing your car keys, your pen and other important personal items can be
very annoying and frustrating. Looking for them can waste a big chunk of your
time. Don’t be afraid to use reminder prompts!
For me - I put everything in my Blackberry that I need to do outside of the office, it prompts me
if I need to go to a meeting or leave for an appointment. I have my own system and it works
well.
6. Give yourself mini deadlines.
If you have a big task with a long deadline people have a tendency to ignore it !
YOU can give yourself a deadline. To do this, break it down into smaller pieces.
For instances I have a project at the moment and I’m going through the bank statements year
by year. I have three years to do, I give myself a 2 hour time frame and have a break and do that
again, once I have pushed through that I access how far I have got.
You can time yourself, shut the door, and put some headphones on. Do not allow yourself to feel
stressed or pressured. Treat this activity like a game.
Top Ten Time Management Tips
7. Top Ten Time Management Tips
7. Develop a system for doing things.
A system is a series of repetitive actions that you can do without thinking a lot. I
treat it like being at the gym 3 reps of 10 same difference!!!
So I write my posit notes and I put them into priority order on my desk so I don’t have to think too
hard about what I need to do next, I think the less you have to think about something the quicker
you can complete the task and make time for other things.
8. Delegate or Outsource
You may find yourself complaining, “So many things to do; so little time.” Why not let
others do some of the work for you? I delegate to my team this is so can concentrate
ON my business NOT IN the business, two very different things.
Just like you ask your children or spouse to help with the chores at home. If you are running a
business, and you need more time to concentrate on the things that you are good at you can
outsource some of the tasks, 9 times out of 10 this is going to be more cost effective to your
business.
8. 9. Focus. Distractions
Do not get side tracked – emails, social media sites, such as Facebook, Twitter and
linked in are all distractions, I will delegate these allocate my time to these things
as priorities. Try not to Multitask as this can cause you to lose focus and forget
important task.
Remember your brain can only focus on one thing at a time, unless you’re a women!
Multitasking!
10. Get enough sleep.
- Not getting enough sleep can make you less productive.
- Lack of sleep is a killer and it does affect the brain function
- Good and important decisions and harder to make when you are tired.
- More mistakes are likely to be made when you are tired.
- Alot of time is wasted when your brain does not function to the best of its ability.
Top Ten Time Management Tips
9. Time management requires discipline; it’s not hard to do once
you get the hang of it.
When you manage your time well, you will be less
overwhelmed by your responsibilities at home and at work. If
you can manage your time, you can manage your life.
And if there’s not enough hours in the day to do anything…
give us a call and we’ll help with the dull, mundane office
work.
Top Ten Time Management Tips
10. Our day starts at 9:00 am.
The phones will start to ring.
This is when the multi tasking begins!
Between 9:00am – 3:00pm the phones will be at
their busiest. (Especially on a Monday!)
During this time we will take between 30-60
calls.
When we start our day we will clear down the
voicemail messages left overnight/weekend so
that no one gets missed.
We take calls for a number of different clients and
by using our Voip phones we can answer each call
personally by reading the display which shows what company the person
is calling for.
“Good Morning/Afternoon (Insert company name) How may I help?”
YVO’s Admin Day
11. YVO’s Admin Day
Our most busy phone client is JB Domestics.
When a customer calls we will need to book them an appointment.
We will need to firstly take all their details:
Name, Address, Phone Number, Appliance, Fault, Insurance Policy Numbers
e.t.c.
Then we will allocate them an appointment.
Not all customers will be happy and polite, and may be grumpy at times.
(If your fridge has broken, you wouldn’t be very happy!)
Keeping calm and in control of the conversation will keep the customer calm.
If they are not happy, we will apologise and try to help them to the best of our
ability. We all have bad days!
Most are pleasant but you can get the odd one!
Appointments are booked with logistics and time frames. This is so the
engineer knows where he is going and what he is going for!
After the customer is booked in we will print off their paper work for the
Engineers to collect for the following day. Along with a sheet that displays the
whole days work.
12. YVO’s Admin Day
Like JB Domestics, Essex Oven Cleaners also require call answering and diary
management.
For these calls we take the customers details;
Name, address, phone number, type of oven and then we quote them a price
for it to be cleaned.
We plan their diary through Google Calendar. This way they can access their
diary on their phones/internet without having to come in daily. Also It can be
updated instantly. We log these calls through a call log and any queries we
have we will use this to email our questions to the cleaners.
Other companies that we take calls for will require us to take a message to be
emailed to the client.
For these we will need to politely explain the person they want to speak to is
unavailable (in a meeting/with a client/on the other line), ask if you can help, if
not then we will take their details so they can be called back.
We will need their Name, Phone Number, Company and what they are calling
in regards to. We will then email it to the required person.
13. YVO’s Admin Day
We also carry out other simple admin tasks; filling, printing, invoicing,
checking and replying to emails etc.
We are always on the go!
Also we will require the admin staff to complete projects/bigger jobs that
need to be done such as money laundering, mail merges or event days.
Being a small team we are very personable with our clients and it is
important for us to establish professional relations
with our clients.
It’s nice to know you are dealing with the same
person/people each time you call and it is a
great way to keep track of everything that is going on.
14. YVO Bookkeeping & Payroll Day
Payroll
Our Payroll staff start their day reading their emails.
This is where they get all the information they need to complete
clients payroll.
Usually, each payroll is the same, but amendments
always need to be made; holidays, sick days, new
employees, leavers e.t.c.
Weekly payrolls are done throughout the week
and then sent over to the client, email and hard
copies, on the day they require it. (Usually Friday)
Monthly payrolls will be completed the last week
of the month and again sent over to the client on
the day they require it.
15. YVO Bookkeeping & Payroll Day
The landline phone will ring throughout the day for the payroll staff
who we will then pass the phone to.
These callers are usually clients getting information on payroll,
updating us or letting us know if anything needs to be changed. i.e.
new employees.
They may also be employees calling to get information from us.
We have lots of payroll clients, we currently have 3 staff dealing
with payroll, who each have a list of payroll clients, to which they
complete payroll for.
This way, when a client calls or emails. They speak to the same
person each time and they know exactly what is going on. It also
gives our clients satisfaction that they know they’re being dealt
with personally.
16. YVO Bookkeeping & Payroll Day
The payroll staff also deal with HMRC on behalf of our clients
in order to get information, to and from, to complete all
payroll correctly and efficiently.
Bookkeeping
Editor's Notes
I am Kim Ovel and I am the Director of Your Virtual Office.
We are a small back office support company and we offer multiple services to small and large companies all over Essex.
Here are some of the services we offer:
Bookkeeping, Payroll, Peronalised call answering, diary management, CIS and Tax returns, Credit control.