2. CONSUMER EXPECTIONS FROM
WATER SUPPLY SYSTEM
Affordable
Reliable
Adequate Quantity
Adequate Duration
Adequate Pressure
Potable
Consumer Friendly Complaint
Redressal System
3. EXISTING STATUS OF MOST UWSS
Inadequate Coverage
Low Reliability Of Water Supply
o Unequal Distribution
o Inadequate Duration
o Inadequate Pressure
Problems Of Pollution In Pipe Lines
Poor Interface With Consumers
5. Why IMIS ?
Meter
Reading
And
Billing
• Most of the towns do not have meter readers
• Most of the meters Non Functional/not readble
• Very small fraction by Meter Reading. For example, in
Jaipur, out of 4,00,000 meters, only 40,000 are being read.
No reliable system of meter reading.
Assets
• Inventory – Absence of water supply asset inventory
management.
• Condition Assessment – No system of regular condition
assessment and planning for replacement/repair etc
• Maps and drawings– No system of record keeping &
updating. Not a single GIS/AutoCAD operator In PHED
O&M
• Water Production – No fairly accurate assessment of
water production, limited bulk meters installation; Largely
non functional
• NRW Assessment – Different agencies for production,
distribution & Billing. A realistic NRW assessment not
possible
• Energy Efficiency –No regular reporting and follow up
action for inefficient pumps. Scope for large savings.
Consumer
Services
• Release of new connection/disconnection.
• Water billing related problems/complaints.
• Water supply related complaints; need for improved
consumer services.
6. GENERAL PROVISION UNDER AMRUT PROJECTS
1. Re-organization of distribution system on DMA pattern
except for Bhilwara, Hindaun City, & Sujangarh. In these
towns, the distribution system is already re-organized under
state plan projects.
2. Bulk meters at outlet of pump house, inlet of ESRs & at inlet
of DMAs.
3. Consumer meters to cover complete town.
Non AMR for Domestic Water Connections.
AMR for Non domestic & Industrial Water Connections as
per policy guide line set by Department.
4. Measurement of water production & power consumption of
each pump to work out operating efficiency in real time.
7. 4. City level SCADA to collect & analysis information on bulk
water production & distribution of water (Qty & pressure) in
each DMA.
4. Establishment of Integrated Information Management system
(IMIS) at State levels to provide platform for collection and
analysis of operational data, consumer data, and asset data &
its continuous updation .
4. Execution period 2 years with 7 years performance linked O&M
for assets created under the project. Supply of chlorine &
chemicals by department.
5. Performance parameters;
Zones where all links replaced by contractor NRW<10%.
When partial replacement done, NRW< 20%
Energy efficiency within 5% in operating range.
GENERAL PROVISION UNDER AMRUT PROJECTS Contd…..
8. Scope of Services – IMIS
Application
• GIS Functionality
• Commercial System - Billing, Meter Reading, Meter Management,
Payment system, Customer Services/App & Debt management
Module
• Network Data Management System
• Maintenance Management System include mobile App
• Demand Analysis Module
• Hydraulic Modelling Module
• Energy Efficiency Monitoring System
• Asset Register
• Inventory & Stores Management
• Water Testing Laboratory Module
• NRW Management Module
Develop & Implement a web based IMIS Application with
following features;
9. Scope of Services – Hardware
Component
• Providing Application, Data, Communication servers at DoIT Server
Farm
• All Hardware at State Level Control Room at PHED Head Office at
Jaipur – Five Operator Stations
• All Hardware at ULB Head Office at Jaipur – Two Operator Stations
• All Hardware at Seven Regional Offices of PHED – One Operator
Station each
• At 24 Project Cities – Two Operator Stations for Each City PHED
Control Room/Office
• At Consumer Centers in Each Project city – Two Operator Station at
each Consumer Station
• One Operator Station at Each Maintenance Station (Chowki) manned
by Junior Engineer to capture maintenance data & maintenance
related work order management.
• One Operator station at all Divisional Stores in project cities.
• One Operator station at water testing Laboratories in project cities
• Tablets for Field Officers
• For Bill Reading capturing & Spot Billing - Android Devices,
Bluetooth thermal printers & Battery backups
10. Scope of Services – Mobile Applications
Develop mobile applications for Android & iOS Platform for
different users
o Facility of tracking
consumers
o Facility of Meter
reading, updating
consumer data etc
o Facility of
photographing the
consumer meter &
uploading it to the
servers
o Utility billing views
- Photo Billing,
Location based,
Route based, Group
based, summary etc
o Customer registration
o Applying for department
commercial operations
o Information of nearest
offices contact details
o Water Supply Schedules
Viewing Consumer Bills,
Payments, Outstanding
dues, Status of complaints
etc
o Lodging & tracking
Complaints
o Making online payments
o Alerts for New Bill,
Payment Due, Notices,
Water Supply
interruptions etc
o Self Meter Reading &
posting on IMIS Servers
o Viewing Billing Process
o Monitoring meter reading
process
o View Real-time MIS
o Viewing revenue collection
reports
o Viewing pending work
orders
o Updating status of work
orders i.e. uploading of
Work Status, images,
documents, videos etc with
GIS functionality i.e.
automatic detection &
saving of geographic
locations
o Posting Work requests
o Updating & modifying
network data
CONSUMERS METER READERS DEPARTMENT
STAFF
11. Scope of Services – Services
Conversion and integration of Water Supply network and other
infrastructure related data on IMIS/GIS
Conversion and integration of consumer data on IMIS/GIS
Conversion & integration of Inventory & Stores Data
Meter reading, Bill preparation, Bill distribution & all other
activities for commercial operations
Hydraulic design of Networks at Seven regional Headquarters
Uploading of Network details/ Assets at project cities to be
provided by Department or EPC Contractors Staff
Maintaining the Consumer Help Centers
The Agency shall provide following services;
13. Connectivity with SCADA Servers
Pumping Stations
with CWR
Electric Substation
City
Level
SCADA
Servers
IMIS
Servers
DMA
Entry
Points
DMA
Critical
Points
OHSRs
• SCADA system proposed in most of the towns under AMRUT
• In Few Towns like Sujangarh, Bhilwara, Hindaun City, where SCADA not
proposed, Provision for Communication Interface is adopted
• All SCADA servers proposed to be connected with IMIS servers, enabling
availability of regular reports of Operation & Maintenance Data on IMIS
Application
14. IMIS System - Benefits
Presently, water supply projects/schemes are beleaguered with poor
maintenance, high water losses, low energy efficiency, poor service delivery,
recurrent pollution, poor financial management, low customer focus,
inadequate management etc.
Implementation of IMIS system will benefit water supply operations in
different ways;
Accountability
Efficient Management of Non Revenue Water, improved Per Capita Supply
Constant Energy monitoring would result in reduction of energy cost
More time available with Engineering Staff for condition reporting,
monitoring & rectification in time & thereby increasing the useful life of
Assets
Better Material Management
Improved Maintenance & operations of water supply systems
Helpful in Planning of Asset Management, Demand Management etc
Improved revenue realization, lower bad debts
Better monitoring of ongoing O&M contracts & new performance based
O&M contracts
Improved consumer interface & focus and better consumer satisfaction
15. Manpower Utilisation
Operator at Sub Division office will regularly update the Assets
register and Asset (Pipeline, valves etc) Maps on GIS Platform.
Hydraulic Designer at Regional Offices will perform hydraulic
modelling of pipeline systems and help in framing new
reorganization/ augmentation proposals.
Existing Manpower involved in Billing Operations will be trained and
will be utilized for manning the operator stations to be installed at
Maintenance Centers i.e. Chowkies and will help in capturing all the
operation & maintenance data at Chowkies level
Existing Meter Readers will be suitably utilized in Meter reading, bill
distribution activities as this has been accounted for in different
modes of billing operations.
Manpower existing & proposed will be optimally utilized under
proposed IMIS system as follows;
16. Data Migration
Maps – The existing network map as prepared under AMRUT Project
and for other towns, as prepared under Urban Benchmarking Study
will be converted to shape files and uploaded on GIS platform.
Similarly, all additions in pipeline network since urban benchmarking
study either in Hard Copies or in CAD format will be uploaded to GIS
platform by IMIS Agency.
Consumer Data – All consumer data & past consumption & billing data
being maintained in different formats by different vendors will be
migrated to consumer database of IMIS application.
Assets – All the assets of water supply systems will be compiled in
digital asset registers by IMIS agency.
Store Inventory – All the inventory data across Divisional Stores being
maintained in Manual Stock Registers will be migrated to digital
inventory in IMIS system by the IMIS agency
All the legacy data will be suitably migrated to the diverse system to
unified IMIS system by the IMIS Agency, which includes;
17. Photo Billing
Under proposed IMIS system, meter reading through Photo Billing is proposed.
The Meter reader will take photographs
of consumer water meter through
dedicated devices with them.
The Meter Photo will be uploaded on
IMIS Servers.
The Meter Photo may be got printed on
Consumer Bill or could be sent to
registered mobile of consumers.
This system of Photo Billing will help in
Transparent System - Reduction in consumer complaints regarding meter reading
– confidence building
Avoid mistakes in process of meter reading & recording process
Cut down the leakages in revenue due to manipulations by unscrupulous persons
18. Scope Under IMIS
Software
• System
• Database
• Application
• Mobile Apps
Hardware &
System Integration
• Installation &
Configuration
• Data Migration
• Integrating with Existing
Systems
• Data Creation
Services
• Billing & CRM
• IT application Support
• IT infrastructure Support
• Stationery &
consumables
19. System Architecture
State Level Web Applications
@ SDC
City O&M
Offices
Administrative Offices
City O&M
Offices
City O&M
Offices
IT Infrastructure
Software Systems Customer Engagement
Services
Web Portal Mobile Apps
Public Interfaces
Network Analysis Data Acquisition
System Integration-Third Party
20. HGL at Normal drawl rate
HGL due to high drawl
Normal Pressure
at Tail end
Low Pressure at
Tail end
Normal
Pressure
Zone
SubNormal
Pressure
Zone
Low
Pressure
Zone
Very Low
Pressure
Zone
21. NEW ITEMS
NRW CHART
ORGANISATION.
METERS
MAPS
CONSULTANCY SERVICES BY WAPCOS
WATER SOURCE INVESTIGATIO
DESIGN OF GREEN FIELD POJECTS
STUDY OF EXISTING SYSTEMS, PROBLEM ANALYSIS AND DESIGN FOR
AUGMENTATION, EXPANSION AND REORGANISATION OF SYSTEMS
FOR SERVICE DELIVERY IMPROVEMENT.
ENERGY AUDIT
DESIGN FOR INTEGRATED MANAGEMENT OF INFORMATION SYSTEM
FOR SERVICE DELIVERY IMPROVEMENT
MATHEMATCAL MODEL OF INTERMITTENT WATER SUPPLY
DISTRIBUTION SYSTEM TO EXPLAIN LOW PRESSUREPROBLEMS
