We understand you will have many questions about why you should sign a Call-Off procedure, so we have pulled together the most recently asked in an FAQ. If you have any additional questions, please just ask away.

1. Why sign a Call-Off?
FAQs | YHPSN Framework

2. 2
Why is Redcentric
approaching me to
sign a new Call-Off?
The YHPSN Framework is due to
terminate for new Call-Offs in May
2022. After this date, partners will not
be able to sign new Call-Offs to procure
services via the YHPSN Framework.
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3. 3
Does signing a
Call-Off commit me
to anything?
No – the Call-Off simply allows you
to place orders under the YHPSN
Framework (taking advantage of all the
benefits this brings) if you want to at
some point in the future. There is no
commitment to purchase anything.
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4. 4
What are the benefits
of signing a Call-Off?
No need to tender
Framework is already in place.
Save time and expense in contracting
new services.
Reduces risk
Contractual work is already in place,
reducing cost risk.
Established framework
Redcentric have been vetted, approved
and selected as preferred supplier so
you can trust us to deliver.
Flexibility
Change procurement decisions
without penalty.
Adapt to the
changing environment
Need additional services quickly?
Procure easily thought a single
supplier without having to go
to tender.
Experienced CN-SP
Connecting you and your services to
HSCN with ease and assurance.
Join the community
Share and learn from the experience of
others.
Costs are already defined
Get an instant idea of cost and risk-free
deployment.
Flexible termination
allowance
Protection to change procurement
decisions without taking penalties.
Ease of procurement
Range of products from one supplier
with pre-negotiated terms.
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5. 5
How long can I sign
a Call-Off for?
Anything from 12 months up to
7 years (termed 5+2) – there is
absolutely no commitment, although
we are suggesting, as is the YHPSN
TRT, that partners sign a Call-Off for
the maximum term to provide them
with the maximum flexibility.
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6. 6
What happens if I sign
a Call-Off but don’t
ever order anything?
Nothing, the Call-Off will be available
for you to use until it expires, whether
orders are placed or not.
5

7. 7
What services are
available when signing
a Call-Off?
Having a Call-Off in place is a pre-requisite
for placing orders for services available on
the YHPSN Framework. Services available
under the YHPSN Framework include:
• Wide area network (WAN)
• Local area network (LAN)
• Wi-Fi
• Point to point circuits
• Telephony
• Collaboration (including MS-Teams voice integration)
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8. 8
What term
can services be
procured for?
Anything between 12 months
and 7 years.
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9. 9
If I sign a Call-Off
am I still free to
procure services from
other organisations /
frameworks?
8
Yes, there is no tie-in to using
Redcentric or the YHPSN
Framework, but it will be available
should you wish to use it.