Yeastar Certified Technician S-Series Handouts

YEASTAR CERTIFIED
TECHNICIAN TRAINING

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice commnications and
multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated
with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service.
PSTN
Trunk
SIP
Trunk
Internet
Analog Extensions
SIP Extensions
PART 1 WHAT IS VOIP

Hi I’m Jeff. I’m assigned to set a telephone system for a
company. So I’ll do a full system configuration today. Let’s
work together on this and learn about S-Series IPPBX along
the way.
Before anything, we need to choose a model for this
company, there are about 80 staff in the office. Well, let’s
see what choice do we have first.

PART 2 ABOUT S-SERIES IPPBX
The all new S-Series is engineered for the communications needs of today and tomorrow, and with the Yeastar unique modular design
future proofs your investment choice.
Designed with the small and medium sized
enterprises in mind, supporting up to 500
users and built using the very latest
technology, the Yeastar S-Series delivers
exceptional cost savings, productivity and
efficiency improvements, delivering power,
performance, quality and peace of mind.

2.1 S-Series PBX line Introduction
• Users: 20
• Concurrent Calls: 10
• FXS/FXO Ports: 4
• BRI Ports: 4
• 2G/3G/4G Channel: 1
• Users: 50
• BRI Ports: 8
• Users: 100 (up to 200)
• Concurrent Calls: 30 (up to 60)
• BRI Ports: 16
• E1/T1/PRI Ports: 2
• Users: 300 (up to 500)
• Concurrent Calls: 60 (up to 120)
• BRI Ports: 24
• E1/T1/PRI Ports: 3
• Users: 8
• BRI Ports: 4
S412 S20 S50
S100 S300

Specifications S412 S20 S50 S100 S300
Users 8 20 50 100 (up to 200) 300 (up to 500)
Max Concurrent Calls 8 10 25 30 (up to 60) 60 (up to 120)
Max FXS/FXO Ports 16 4 8 16 24
Max BRI Ports 4 4 8 16 24
Max 2G/3G/4G Channel 2 1 4 6 6
Max E1/T1/PRI Ports - - - 2 3
LAN 1 x 10/100Mbps 1 x 10/100/1000Mbps
WAN 1 x 10/100Mbps 1 x 10/100/1000Mbps
Power DC 12V 3.33A DC 12V 1A
AC 100-240V 50/60HZ
0.6A max
AC 100-240V 50/60HZ
1.8A max
Dimensions(L x W x H)(mm) 290 x 180 x 33 160 x 160 x 30 340 x 210 x 44 440 x 252 x 44
Weight 0.68 kg 0.3 kg 1.48 kg 2.5 kg 2.6 kg
Power Consumption 9.0-25.6W 1.8-10.6 W 2.1-18.5 W 5.5-41.2 W 6.2-59.1 W
Environment Operation Range: 0°C to 40°, 32°F to 104°F; Storage Range: -20° to 65°C, -4°F to 149 °F; Humidity: 10-90% non-condensing
Mounting Desktop Desktop & Wall-mount Rack-mount
Specifications

S412
Power LED
LAN Indicator
WAN Indicator
Port Status Indicator
RJ11 Ports LAN
WAN
TF Card Power
Reset
External View
Front Panel
Internal View
Rear Panel
System
LED

System
LED
WAN Indicator
RJ11 Ports LAN
WAN
TF Card Antenna
External View
Internal View
LAN Indicator
S20
Front Panel
Rear Panel
Power
LED

Power LED
System LED LAN
WAN
RJ11 Ports
Reset
Power
Antenna
S50
External View
Internal View
Front Panel
Rear Panel

Power LED
System LED LAN
WAN
Port Status
Indicator
RJ11 Ports or PRI
Ports
Reset
Power
Antenna Console
SD Card USB
S100
Front Panel
Rear Panel
External View
Internal View

Power LED
System LED LAN
WAN
Port Status
Indicator
RJ11
Ports
Reset
Power
Antenna Console
SD Card USB
2.5’ HDD
S300
Front Panel
Rear Panel
External View
Internal View

Module
Types
O2
Module
S2
Module
SO
Module
GSM
Module
4G LTE
Module
BRI
Module
EX08 EX30 D30
Pictures
Ports 2 FXO 2 FXS
1 FXO
1 FXS
1 1 2 BRI 8 1 N/A
S412 √ √ X √ √ √ N/A N/A N/A
S20 √ √ √ √ √ √ N/A N/A N/A
S50 √ √ √ √ √ √ N/A N/A N/A
S100 √ √ √ √ √ √ Max. 2 Max. 2 Max.1
S300 √ √ √ √ √ √ Max. 3 Max. 3 Max.2
2.2 Modules Introduction
If you want to install a WCDMA SIM Card, LTE Module
is compatible.

Install DSP module on mother board to expand:
100 extensions
30 concurrent calls
S100 S30
0
D3
0
Available on: S100 & 300
DSP Module – D30

S100 S300
EX30
Card
EX 08 Card
EX30 & EX08 use the same
connector for installation:
⚫ S100 offer 2 interfaces for
expansion cards
⚫ S300 offer 3 interfaces for
expansion cards
Mother board
Mother board
Expansion Cards – EX08/EX30

S100
Max.1，
Expand extensions up to 200,
Concurrent calls up to 60
D30
EX30
Max.2
Support up to 2 E1 ports
EX08
Max.2
Support up to 8 Telephony
Modules(16 RJ11 ports).

16
D30
EX30
EX08
Max.2，
Expand extensions up to 400/500,
Concurrent calls up to 90/120
Max.3
Support up to 3 E1 ports
Max.3
Support up to 12 Telephony
Modules(24 RJ11 ports).
S300

S300
EX30
EX08
EX08
EX30
EX30
EX08 EX30
EX30
EX30

PSTN
Trunk
SIP
Trunk
SIP Extensions
Analog Extensions
GSM Trunk
Digital Trunk
Web GUI that can realize all
configuration to the telephone system
Support PSTN, ISDN and Mobile trunk
Support SIP and Analog terminals
Based on Asterisk

Loosen the screws
to open up the case
Install modules on
mother board
Insert SIM cards
into GSM module
2.3 Hardware Installation
S20
Rotate the antenna
into antenna socket

S50
Loosen the screws and remove the
upper cover
Insert modules on the motherboard
4 antenna sockets are available on S50
Fasten the screw of antenna

S100 and S300
Install Telephony Modules

S100 & S300
Install DSP Modules

Which model should we choose for them?
And what modules and expansion card do they need?
Quick Question:
1. The company need 80 extensions for
employees.
2. They have 1 SIP trunk, 4 PSTN lines
and need one GSM trunk.

Now we’ve chosen a suitable model for a
company, let’s get started!
Now, we’ll logon the Web GUI for the first time!

3.1 HTTPS
This is the first thing you will see after logon, on S-Series IPPBX we logon through HTTPs.
Https, simply, is a encrypted channel for secure communication over a computer network. It processes two
certificates for server and client to protect the privacy. Because Web GUI is not a public website, the web
browser will alert you, don’t hesitate, believe us, just go ahead and login.
PART 3 BASIC CONFIGURATION

3.2 Password and Account
Step If you want to change the password, you need to
input the old password and a new one, then retype it.
Also, you need to put in your email address to help you
find the password back if you forget it.
When you log in PBX for the first time, S-Series IPPBX
will recommend you to change your initial password into
a stronger one.

After the confirmation of the login security, we need
to configure the network settings for the LAN port
and WAN port so that your S-Series IPPBX will be
able to get connected to local and public network.

3.3 Network Settings
Step 1 Setting Page
Step 2 System
Step 3 Network
Step 4 LAN port data settings
If you’d like to enable S-Series IPPBX as the DHCP server in your local network ( for auto provisioning
of IP Phones, or other devices) please remember to disable the DHCP server in other devices in the
same network, like your router or other SIP server.
LAN Port

WAN port
To enable the WAN port, you should choose the Dual Mode.
WAN port is disabled by default, you need to enable it before setting the WAN port. WAN port can also be used to
realize connection with local network, so DHCP server is available on WAN port. On Bridge mode, WAN port can be
used to connect your PC or other equipment in local network, in this mode LAN and WAN will be working as uplink
and downlink of switch.

DHCP (Dynamic Host Configuration Protocol):
It is a communications protocol that network administrators use to centrally
manage and automate the network configuration of devices attaching to an
IP network. With DHCP, computers request IP addresses and networking
parameters automatically from a DHCP server, reducing the need for a
network administrator or a user to configure these settings manually.
Static IP Address:
Static IP addresses are manually assigned to a computer by an
administrator. With it, computers own a permanent IP address to access
network.
PPPoE (Point-to-Point Protocol over Ethernet):
It is a network protocol sometimes used by broadband modems for DSL
Internet service. With it, computers access network with the residential
gateway through WAN ports without the setting of IP Address.
1
2
3

Then we’re going to configure default prompt for system
prompt. You can choose what language you like as the
default system prompt.

3.4 Update System Prompt
Step 1 Settings page
Step 2 PBX page
Step 3 Voice Prompts
Step 4 System Prompt Settings
Step 5 Upload a local file(System Prompt)
Step 6 Download Online Prompts
Step 7 Click Save and Apply
If your system has access to the Internet, you can easily download system prompts in
different languages. If not, you can download the prompt file that you need at
https://support.yeastar.com/hc/en-us/articles/115007216167-Yeastar-S-Series-System-
Prompt-Download-Link- and then upload it into IPPBX.

Usually, the default date and time of S-Series IPPBX
are appropriate for China.
So we need to define the local date and time. It is
necessary to apply time condition setting in call routing
and some other features.

3.5 Date and Time
Step 5 Choose your time zone
Step 6 Enable or disable the daylight saving time
Step 7 Manually put in the date and time
Step 1 Setting Page
Step 2 System
Step 3 Set Date and time
Step 4 Define the URL of the NTP server
S-Series IPPBX supports
Automatic Synchronize as
well as manual setting. Step
4, 5 and 6 indicate how to
set your time in the
automatic mode. Step 7
shows how to set it in the
manual mode.

Quick Question:
1. The administrator of a company need to apply a stronger
password and connect it with his email to ensure the security
of their communication system.
2. The company prefers defining a local prompt as their system
prompt.
3. The head office of a company is located in UK, they should
change the date and time to fix the local situation.
What should the administrator do for the settings?

Hey guys! Now we’ve finished the basic settings for S-
Series IPPBX. But it’s just the first step of the whole
setting process. So let’s turn to configure the extension
to realize a basic communication.

3.6 Set Extensions
Step 1 Setting Page
Step 2 PBX
Step 3 Extensions
Step 4 Existent extension list
Step 5 Edit the extension
Step 6 Delete the extension
How to add new extensions

How to add a new extension
Step 1 Add new extension
Step 2 Set Type, extension number
and password of the extension
Step 3 Save the setting
In step 2, it’s recommended to set the same number for extension, name, caller ID and
register name. The original password is generated automatically by the system, you can
customize your own password. We recommend that you set a complex one to guarantee
the system security.

Please remember to ALWAYS click the orange Apply icon so that
the configuration will take effect.
Step 4 Apply the setting

• Concurrent Registrations
Note: The maximum number of Concurrent Registrations is 5, which means 5 devices at most can
share the same number. For example, the extension number 1000 not only can be used for the phone in
office, but also can be registered for the user’s mobile phone or the phone at home. If someone calls
1000, the phone in office, the phone at home, and the mobile phone will ring at the same time. Users will
not miss any call when they go out of office for business trip.

1
2
3
4
5
How to add bulk extensions
Step 1 Click to add bulk extension
Step 2 Define the protocol of those extensions
Step 3 Define the starting number of the group
Step 4 Define how many extensions to be created
Step 5 Click Save to create the group of extensions
Step 6 Click Apply to confirm the configuration.
You can also add a bunch of
extensions at the same time.

Please make sure that the extension number falls into the extension
number range set in S-Series IPPBX as shown in above picture.

Now we have created extensions, to make sure the telephone
system works, we need to finish up by registering terminal
equipment to created extensions, this way we can use those
equipment to make and receive calls through S-series IPPBX.
Then what kind of equipment can be used as terminal of S-
series IPPBX?

To register SIP based phones to extension accounts, there are 3 options
available, IP phones, Linkus Mobile APP, and Linkus Desktop Client (or 3rd
party softphones), 1 extension number can support 5 SIP equipment, so you
can have all those equipment on 1 extension number.
extension
IP phones Linkus
Mobile
Linkus
Desktop
3.6.2 SIP treminals

IP phones Linkus Mobile Linkus Desktop
IP Phones Registration
extension

Auto Provisioning IP phones
Step 1 Main menu
Step 2 Auto Provisioning
Step 3 Click Scan to renew the physically connected phones
Step 4 Choose the phones you want to register
Step 5 Choose the phone manufacturer and model
Step 6 Assign extension number to selected phones
according to MAC addresses
Step 7 Click Add when you are done
Step 8 The registered extension will be shown in the list
Step 9 Click Save and Apply to confirm configuration

Linkus Configuration
extension
IP phones Linkus Mobile Linkus Desktop

Manage and control your calls
Transfer, hold, mute, and record a call to any phone
number or extension. You can also see missed calls,
check call history, voicemails and one-touch recordings
Bring your extensions with you
Make and receive enterprise VoIP calls on your computer
and mobile phones while enjoying all the office extension
features. Also benefit from true one number reach and
have instant access to corporate and personal contacts.
Consolidated collaboration
Your corporate directory displays your colleague’s
presence status. With just a few clicks, you can also
initiate a chat or group chat with your co-workers.
Seamlessly communicate with your CRM Contacts.
What is Linkus

Firstly, you should go to App Center, to
download Linkus APP

To avoid the insecurity and possible extra cost generated by port
forwarding and static public IP address, you can also enable
Linkus Cloud Service Pro (LCS Pro). Which requires no port
forwarding or public IP address, and at the same time, your mobile
or PC can interconnect with PBX through public wifi, mobile data,
or any other network.

Connect remote workers via the secure tunnel
Get the remote working up and running within clicks
Enjoy the uninterrupted calling anywhere anytime
Register remote IP Phones to PBX
Connect branch office PBXs
Remove security issues for remote SIP access
Linkus Cloud Service Pro
52
Must-have for Remote Working for Yeastar S-Series VoIP PBX users
New
New
New

Step 1 Enable Linkus Server
Step 2 Enable Linkus Cloud Service Pro (New PBX owner can apply for 30 days free trial)
【1】
【2】

Send Registration Email
Step 1 Enable Linkus for extensions.
Step 2 Edit email template if necessary.
Step 3 Send Mail for registration.
【1】
【2】
【3】

Download the APP
For mobile client
https://www.yeastar
.com/linkus-
download/
For Desktop client

Register your Mobile phone or PC to Linkus
Step 1 Receive the registration mail from the extension E-mail.
Step 2 Scan the QR code with your Linkus Mobile to register your mobile client.
Step 3 Copy the Login Link and paste into your Linkus Desktop to register PC client.

3.6.3 Yeastar Native Contacts Feature
The Contacts feature provides
native Contacts management
for Yeastar PBX System and
allows admin to create a list of
Company Contacts that can
be shared with certain
members of the organization.
Individual extensions will also
be able to create and manage
Personal Contacts exclusive
to themselves.

Easy-to-manage for PBX Admin
Create a shared phone directory of external contacts for the company
Control who can view and manage the Company Contacts
Save time and effort by importing and exporting contacts entries
Flexible Caller ID matching rules to associate contacts with calls
Convenient for Extension Users
Extensions users can create and manage their own contact entries
Display a known caller’s name on the screen of the IP phone when receiving an incoming call
Quick contact dialing via Linkus Mobile Client, support for Linkus Desktop Client
Sync Contacts among Linkus Mobile Client, Linkus Desktop Client *, IP Phone*
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2
What can Contacts feature do for users?

Create Company Contacts
Company Contacts

Manage User Privilege
View company contacts:
allows users to view all the company contacts
info, yet not to edit, delete or add the info.
Manage Company contacts:
allows users to view, edit, delete and add all the
contacts info.

Company Contacts on Extension 1
When user privilege is set as View Company Contacts only,
• Extension user can check all contacts through Linkus & Web
• Company Contacts is not editable for extension user
• Extension user will get contacts info displayed when Caller ID match has been enabled.

Company Contacts on Extension 2
When user privilege is set as Manage Company Contacts,
• Extension user can check all contacts through Linkus & Web
• Company Contacts is editable for extension user
• Extension user will get contacts info displayed when Caller ID match
has been enabled.

Personal Contacts
Each of the extension users can manage its personal contacts only
• Check all personal contacts through Linkus & Web
• Personal Contacts is editable & Synched on multi-terminals
• Personal Contacts is visible for every single user only
• Extension user will get contacts info displayed when Caller ID match has been enabled.

A company has 80 phones that need to be registered to extensions to
make phone calls. It’s inefficient to register them manually one by one. S-
Series IPPBX supports auto provisioning to help administrator save time.
Auto Provisioning makes it possible to register at the same time multiple
phones automatically instead of manually one by one.

After the registration of extension, S-Series IPPBX will
support internal interactions among users in office.
But to realize normal communication with people outside,
we need to set up trunk connection. So the next step is
to define trunk preferences!

3.7 Trunk Connection
3.7.1 Physical Trunks E1 trunk
configuration
E1 trunk configuration

E1 trunk configuration E1 trunk configuration

E1 trunk
configuration
BRI trunk configuration
BRI trunk configuration

E1 trunk
configuration
PSTN trunk configuration
PSTN trunk configuration

E1 trunk
configuration
2G trunk configuration

E1 trunk
configuration

E1 trunk
configuration
Note : Find trunk configuration in PBX-> Trunk
IMPORTANT: Please contact your service provider to get correct parameters. Putting in wrong parameters will make it
impossible to use the trunk normally with your telephone system.

Apart from the physical trunks, S-Series IPPBX
also supports VoIP trunks for communication.

Usually if you are getting an
SIP Trunk from service
provider, we suggest that
you add a Register Trunk to
register said trunk to S-
Series IPPBX. DO
REMEMBER to get correct
parameters from your
service provider.
3.7.2 VoIP Trunks Add new register trunk
Step 1 PBX page
Step 2 Trunks
Step 3 Add VoIP Trunk
Step 4 Choose Register Trunk
as trunk type
Step 5 Choose a general template or ITSP
Step 6 Put in parameters to set new VoIP trunk
Step 7 Click Save and Apply to confirm a new VoIP Trunk

3.7.2 VoIP Trunks Add new service provider
Service Provider is usually
used to register other
devices like other SIP Server
or gateway to S-Series
IPPBX. So you have to put in
the right IP Address of said
device.
Step 1 PBX page
Step 2 Trunks
Step 4 Choose Peer Trunk as trunk type
Step 5 Put in parameters to set new VoIP trunk

3.7.2 VoIP Trunks Account Trunk
Account Trunk is usually
used to connect two S-Series
IPPBX deployed in two branch
offices. On one IPPBX, create
an account trunk as shown
above. On the other IPPBX,
create a register trunk with
parameters you have set in
the account. Once the
registration takes effect,
branch offices are connected.
Step 1 PBX page
Step 2 Trunks
Step 4 Choose Account Trunk as trunk type
Step 5 Put in parameters to set new Account trunk

Multisite Interconnect
Multisite Interconnect is a
function used to connect IPPBXs
in branch offices. Among all
IPPBXs, one plays the role of
headquarter and others are
branch offices. We need to
register all branch offices to the
headquarter while there’s no
need to connect every two branch
offices.
Note: One IPPBX can only be set as
one role.
Step 1 PBX page
Step 2 Multisite Interconnect
Step 3 Choose Headquarter
【1】
【2】
【3】

Multisite Interconnect In Headquarter
Step 7 Click Add
Step 8 Set a branch ID for a branch office
Step 9 Set the extension number length and format
Step 10 Set IP restriction
Step 11 Click Save and Apply to
confirm configurations
Note: Extension number
range on each IPPBX
mustn’t be the same.

Multisite Interconnect In Branch Office
Step 1 PBX page
Step 2 Call Control
Step 3 Choose Branch Office

Multisite Interconnect In Branch Office
Step 4 Click Add
Step 5 Enter the static public IP of the IPPBX in central office
Step 6 Enter Branch ID and password offered by headquarter
Step 7 Click Save and apply to confirm configuration

The configurations of trunks are basic steps of external
communication settings. Now we need outbound routes
for calling out and inbound routes for receiving calls from
people outside.

Before we add outbound routes, please
configure Time Conditions firstly to design a
timetable for the office. It is really necessary to
set time conditions as we need to define
outbound routes according to the office schedule.

3.8 Time Conditions
Step 1 PBX page
Step 2 Call Control
Step 3 Time Conditions
Step 4 Choose Time Conditions and add timetable

3.8 Time Conditions
Step 5 Put in parameters to add business hour.
Step 6 Enable Advanced Options if you need to set an exact date.
Step 7 Click Save and Apply to confirm the configuration.

3.9 Outbound Call
phone
number
Match
the Dial
pattern
Check the
next route
Transform
digits
Send to
destination
trunk
Input numbers—The numbers
dialed through phones
Match dial Pattern — Special
characters have special meanings
Transform digits—Copy input
number, drop some digits from the
number, or add some digits to the
number
Send to destinations—Send to
different trunks/branch offices

Outbound call rule
Step 1 PBX page
Step 2 Call Control
Step 3 Outbound Routes
Step 4 Add a new outbound route
Step 5 Set a route name
Step 6 Select the available trunks
Step 7 Click the second arrow to add chosen available trunks
as selected trunks in this rule, or click the top arrow to select all.

Remember to click APPLY to
confirm the configuration.
Configure the Outbound call
route to define how you like
to send out phone calls. Once
applied, all the phone calls
made by selected extensions
will be sent through selected
trunks. If Office Hour is
enabled, this route is only
available during business hour
as we set in part 7.1.2.
Step 8 Select available extensions
Step 9 Click the second arrow to add the selected
extensions as available extensions, or click the top
arrow to select all.
Step 10 Choose the appropriate
time condition
Step 11 Click Save to finish setting
outbound call route.

After setting outbound call rules, defined extensions can call out
through specific trunks according to outbound rules.
But to realize a more convenient way of dialing, we can define a
dial pattern for a specific outbound call rule so that only numbers
dialed by extensions that match the pattern can be sent out.

3.10 Dial Pattern

3.10 Dial Pattern
Step 2 Add Outbound Routes
Step 3 Dial Pattern; Strip; Prepend
Step 4 Click Save to confirm configuration

After the configuration of outbound routes, extensions in offices could
call out.
But to establish a complete communication system. We should add
inbound routes to define how to deal with external calling.

3.11 Inbound Call
Input
Is it in the
blacklist
Give Dial Tone
Go to configured
destination
Yes
Yes
No
Go to holiday
destination
Yes
Go to
non-office
destination
No
No
Match
Resource
trunk?
Yes
Check Next
rules
No
No
Yes
Reject the
call
Match
DID/CID
Mobile
Extension
Match
Business
hours
Match
Holiday
Yes

Inbound call rule
Step 1 PBX page
Step 2 Call Control
Step 3 Inbound Routes
Step 4 Add inbound route
Step 5 Set a route name
Step 6 Select the available trunks
Step 7 Click the second arrow to add chosen available trunks
as selected trunks in this rule, or click the top arrow to select all.

Remember to click APPLY to
confirm the configuration.
Configure the Inbound call route
to define how you like to receive
phone calls. Once applied, all
the phone calls received by
selected trunk will be sent to the
configured destination
according to the Office Hour.
Step 8 Decide whether to enable an office hour time table, and
define the corresponding destination accordingly.
Step 9 Click Save to finish setting the inbound route

Now we’ve finished the settings of inbound routes, then extensions in the office
could receive external calls successfully. If the company wants an audio
attendant to guide external callers to specific, we can confirm preferences in IVR.
IVR (Interactive Voice Response) interacts with callers through dialogue so that
they can go to the desired destinations by following the guidance. Let’s see how
to make it work.

3.12 IVR
Step 1 PBX page
Step 2 Call Features
Step 3 IVR
Step 4 Add IVR
Key
Press?
Reach
Repea
t
count?
Wait for
Key time
out
Valid
key?
Time out
destination
Key event
destination
Invalid
destination
Yes
Yes
Yes
No
No
No
Play IVR
prompt and
wait for key

3.12 IVR
Step 5 Basic settings
Step 6 Put in the extension number dialed to reach this IVR
Step 7 Give a brief name to this IVR
Step 8 Choose custom prompt

Step 9 Key press Event
Step 10 Assign certain destination to different keys
Step 11 Click Save and Apply to confirm the configuration

The IVR number setting should match the IVR range in General Preference, as shown in the
below picture. Once you enable Direct Dial, a caller can directly dial the extension number to
reach corresponding extension. Prompt can be customized by users, we will show you how to
set prompt later.

Quick Question:
1. A company has 80 IP phones to be registered, the administrator want quick registration to save time.
2. A company has 1 GSM trunk and 4 PSTN trunks. What’s more, they want to register a SIP trunk to its
service provider.
3. The business time in a company is Monday to Friday, 9:00-12:00, 14:00-18:00.
4. A company wants to enable the SIP trunk in specific outbound route for extension 1000-1030 and enable
PSTN trunks in an inbound route for extension 1031-1040.
What can the administrator do to set up an appropriate and efficient communication system
for the company?

After the above settings, a company has set up a common telephone system
basically. They can use IP phones for internal or external callings of business.
However, to create a better and more convenient communication environment,
we should do some advanced settings for the company.

There are several departments with precise responsibilities in
a company. In most cases, some of them may communicate
with their customers by phone. So it is necessary to direct calls
according to departmental function. We can set Ring Group to
realize that.

4.1 Ring Groups
PART 4 BASIC MANAGEMENT OF S-SERIES IPPBX
A group of extensions are collected
together as a ring group by
administrator. So any call that
matches the routing condition will
be accessible for all members in
the ring group.
Step 1 PBX page
Step 3 Ring Group
Step 4 Click to add Ring Group
Step 5 Define name and number of ring group

Step 9 Set destination to deal with incoming calls if all members fail to answer those calls

The extension number should also match setting in general preference

4.2 Call Parking
Call parking allows
extensions to put callers
in waiting while dealing
with other callers, instead
of hanging up the call.
Create queues for call parking
Step 1 PBX Page
Step 3 Queues
Step 4 Add queues
Step 5 Define name and number to the new queue
Step 6 Set basic configuration of the queue
Step 7 Assign extensions as agents of the queue

Remember that the
queue number must
match the setting in
preference.
Step 8 Caller Experience Settings
Step 9 Caller Settings
Step 10 Caller Position Announcement
Step 11 Periodic Announcement
Step 12 Click Save and Apply to confirm
configuration

Create inbound routes for Queue
Step 1 Call Control
Step 3 Choose the trunks for queues
Step 4 Choose the queue in destination
Step 5 Click Save to confirm the configuration

Manually park a call
Step 1 Caller Features
Step 2 Add Ring Group
Step 3 Choose the queue in failover destination
Step 4 Click Save to confirm the configuration

For internal communication, S-Series IPPBX also
support Paging Group to make an announcement over
the speakerphone to a phone or group of phones.

4.3 Paging Group
Step 1 PBX Page
Step 3 Paging/Intercom
Step 4 Click to add paging group
Step 5 Define name and number to the paging group
Step 6 Decide Paging Type and whether to enable
“*Answer”
Step 7 Add extension into paging group.
Step8 Click save to confirm configuration
Paging group number must
be set within the range
defined in General
Preference as shown in the
picture above. Paging group
is mainly used as a way to
broadcast announcement.
Once calling up the paging
group extension, all
extensions in the group will
hear the broadcast from the
sponsor of telephone. If
enabling 2-way Intercom, all
users can talk and be heard
by all.

Paging Group Number Extension Range

Just talked to the company manager, she hopes that she is able to hear
the conversation while sales team made phone call…Good thing is, S-
Series IPPBX can do that with Monitor function.
Monitor mode allows a supervisor extension to hear the conversation
taking place within the same telephone system.

4.4 Monitor Mode
Step 1 PBX Page
Step 2 Extension settings
Step 3 Add a new extension
Step 4 Features
Step 5 Choose to allow being monitored
Step 6 Choose Monitor mode
Step 7 Click Save.
Only authorized extension will
be spied. There are 3 monitor
modes, Listen, Whisper and
Barge-in. In Listen mode, the
supervisor extension can only
hear the conversation. In
Whisper mode, the supervisor
extension can speak to the
internal party while the
conversation between them
won’t be heard by the external
party. Barge-in mode allow
supervisor extension to speak
to both sides. If you choose
Extensive mode, all 3 modes
will be allowed.

In order to simplify some complex phone numbers that the
company always use, S-Series IPPBX supports the speed dial
to turn the original phone number to a simple code, so that it
could be dialed out in an easy way.

4.5 Speed Dial
Step 1 PBX Page
Step 3 Speed Dial Settings
Step 4 Click add to create speed dial
Step 5 Set speed dial code and the destination number
Step 7 The prefix of speed dial
Only authorized extension will
be spied. There are 3 monitor
modes, Listen, Whisper and
Barge-in. In Listen mode, the
supervisor extension can only
hear the conversation. In
Whisper mode, the supervisor
extension can speak to the
internal party while the
conversation between them
won’t be heard by the external
party. Barge-in mode allow
supervisor extension to speak
to both sides. If you choose
Extensive mode, all 3 modes
will be allowed.

To help clients to save the cost of external caller, the
administrator of a company can set call back. Once the
specific number that you have defined in the call back rules
calls in, S-Series IPPBX will hang out automatically and call
back through the chosen trunk immediately.

4.6 CallBack
Step 1 PBX Page
Step 3 Speed Dial Settings
Step 4 Click add to create speed dial
Step 5 Set speed dial code and the destination number
Step 7 The prefix of speed dial
Call back rules are rules for
sending out the call. The
rules have nothing to do with
dial pattern set in outbound
rules, but need to be set
according to actual cases.
For example, if the caller ID
of the external number is
05925503399 and we need
to drop 0592 when calling
back, we can enter value 4 in
Strip.

It is common to see that a company uses facsimile
equipment to fax some documents to their
customers. To realize that via S-Series IPPBX, we
need to set up the FAX settings.

4.7 Send and receive fax via VoIP trunk
Step 1 PBX Page
Step 2 Trunks
Step 3 Click to add new VoIP trunk
or edit an existing one
Step 4 Advanced Settings
Step 5 Enable T.38 Support first.
Step 6 Click Save and apply to confirm all the changes.
T.38 must be enabled so that
this route will be used to
send Fax

Send FAX
Step 1 PBX Page
Step 2 Call Control
Step 4 Put in the Route Name
Step 5 Choose the trunk for Fax

Send FAX
Step 6 Choose the Fax extension
Step 7 Choose the appropriate time condition
Step 8 Click Save to confirm the new outbound route.

Receive FAX
Step 1 PBX Page
Step 2 Call Control
Step 4 Put in the Route Name
Step 5 Choose the trunk used to receive fax
Step 6 Enable Fax Detection and set destination as the fax extension

S-Series IPPBX supports GSM modules, user
can make phone calls through SIM card. We can
also use the SMS function that comes with SIM
card, that is, our SMS to Email and Email to
SMS functions.

4.8 SMS to Email and Email to SMS
Set in PBX:
• POP3 server
• SMTP server
PBX send to your
mail box
Send a mail to PBX
Your own
mail box
SMS

SMS to email
Step 1 PBX page
Step 3 SMS Settings
Step 4 Click to enable SMS to Email
Step 5 Click to add email list
Step 6 Put in email address to receive message
Step 7 Click Save and Apply to confirm all configurations

Email to SMS
Step 1 PBX page
Step 3 SMS Settings
Step 4 Enable country code if needed
Step 5 Define email interval
Step 6 Put in Access code
Step 7 Click Save and Apply to confirm all configurations

Besides the system prompt, there are two more kinds of
prompts you should confirm: music on hold and
custom prompt. Music on hold is played when callers
were put on hold; Custom prompt is customized prompt
played to callers under certain occasions according to
our settings.

4.9 Voice Prompts
4.9.1 Music on Hold
Step 1 PBX Page
Step 3 Music on Hold Prompts
Step 4 Click to Create an audio playlist
Step 5 The Prompt will be shown in the list.
send Fax
Upload your own music on hold

4.9.2 Custom Prompt
Step 1 PBX Page
Step 3 Custom Prompts
Step 4 If you have recorded your prompt already, you can directly upload
the file from your computer into PBX.
Step 5 You can also use S-Series IPPBX system to record your prompt
Step 6 All recording files will be shown in the list.
send Fax
If choosing to upload a
prompt, you can directly
upload an audio file
located in the local
computer.

4.9.3 Record a Prompt
send Fax
Step 1 Define the name of recording file.
Step 2 Decide which extension to use to record the prompt
Step 3 Click to record
Once deciding which extension
to use, click Record to trigger
the recording. The system will
make a call to that extension.
Pick up to answer the call and
once hear an indication, you can
speak to record the prompt.

The administrator of S-Series IPPBX has permissions to
configure all settings. At the same time, he can authorize
specific permissions to common users. After the authorization,
users can log in the S-Series IPPBX via their own accounts to
do other allowed configuration besides to check their
voicemail, recording.

4.10 User Permission
Step 1 System Page
Step 2 Click User Permission
Step 3 Add an account
Step 4 Choose a user to grant privilege
Step 5 Definite a role to set privileges that can be
granted to users.
Step 6 Set up the specific privileges to the user.
Step 7 Click Save and Apply to confirm the new user.
S-Series IPPBX offers 2 types
of accounts: administrator and
custom with different
authorities to get access to the
administration and control of S-
Series IPPBX. “Administrator”
has the highest authority and
can realize all administration
including managing all accounts.
While users as “Custom” can
only check or modify some
privileges that administrator has
set specifically for them. The
default user name and
password is their extension
number.

Quick Question:
1. A sales apartment has 20 staffs. The administrator wants to assign their extensions 1050-
1070 into a group so that all calls can be dealt with even if some members are busy.
2. The marketing manager wants to announce something to extension 1000 to 1005 at the
same time through paging.
3. The sales manager wants to spy extension 1060 and he only want to hear the conversation
between two parties in the conversation.
4. The administrator authorizes extension 1000 to configure the PBX settings.
What should the administrator do to realize the above situations?

Conference call is an in-demand function, but users
have to initiate and manage their conference call by
dialing features code. S-Series PBX also offers a totally
graphical conference managing module. So you can
handle conference call directly in the Web GUI. Now
let’s set a meeting room and try to configure this
meeting room with our conference panel.
4.11 Conference Panel

Creating meeting room
Step 1 PBX page
Step 3 Conference
Step 4 Click add to create conference

Step 5 Conference number
Step 6 Set conference name
Step 7 Set Password for participants
Step 8 Set Conference Mode
Step 9 Choose sound prompt played to users when they log in to meeting room
Step 10 Set moderator password
Step 11 Choose moderators
Step 12 Click Save and apply to confirm all changes

In Step 7, any extension
dial participants
password will join in the
conference as a
participant.
In step 10, any
extension dial moderator
password will join in the
conference as a
moderator.

Set Conference Contacts
Step 1 Main menu
Step 2 Choose Conference panel
Step 3 Click Conference Contacts
Step 4 Click Add to add new contact list

Step 1 Set group name
Step 2 Set contacts list member
Step 3 Click add to add contact.

Step 1 Click Conference list
Step 2 Click Operation on the meeting room

Step 3 Click Open Contacts
Step 4 Choose the contact list saved in the system

Step 5 Click Add to add other contacts into the meeting
Step 6 Choose an extension

8
Step 6 Choose contacts that you want to involve in this meeting
Step 7 Click Invited Selected to invite selected number

Hi, guys! We’ve finished some advanced settings for S-
Series IPPBX so that the communication system in a
company can work definitely well.
Besides the settings to improve the communication system,
we should also focus on the maintenance of S-Series IPPBX.
So now let’s know something important parts of
Maintenance.

5.1 Network
Drive
PART 5 BASIC MAINTENANCE
You can set one computer in the same local network as
the device to store back up recording and voicemail.
Step 1 Settings
Step 2 System Page
Step 3 Storage

Adding Network Drive
Once you configure
auto detection, the
system will
automatically detect
from Yeastar server to
download the prompt
file of the chosen
language.
Step 1 Give a name to this network drive
Step 2 Put in IP address of the assigned computer
Step 3 Input the name of work group if you have set one
Step 4 The name of shared file
Step 5 Put in the login username of the computer
Step 6 Put in the login password of the computer
Step 7 Click Save and Apply to confirm the configuration.

5.2 Back up and Restore
send Fax
Step 1 Maintenance Page
Step 2 Backup and Restore
Step 3 Create New Backup
Step 4 Download the backup file
Step 5 Upload the backup files.
Step 6 Restore or delete the backup files.
Click Backup to create
backup file of S-Series
IPPBX. If you have backup
file on your local computer
you can also click Upload
to upload the file from your
computer. Also the existing
backup can be downloaded
to computer.

5.3 Firmware upgrade
send Fax
5.3.1 HTTP MODE
In HTTP mode, you can
directly download the
firmware upgrade from
Yeastar website by putting in
the HTTP URL. If checking
Reset Configuration
Factory Defaults, the
system will be reset to
default configuration after
upgrade.
Step 2 Upgrade
Step 3 Choose whether to enable Reset
Step 4 Choose HTTP Server Upgrade Mode
Step 5 Put in HTTP URL to download new firmware
Step 6 Click Save to start upgrade

send Fax
5.3.2 TFTP MODE
Step 2 Upgrade
Step 4 Choose TFTP Mode
Step 5 Put in the TFTP Server address and
define the file name
In TFTP mode, you can
firmware from a local
TFTP server. If checking
Reset Configuration
upgrade.

send Fax
5.3.3 Upgrade via local files
Reset Configuration
upgrade.
Step 2 Upgrade
Step 4 Choose Browsing File
Step 5 Browse the file and upload it
into IPPBX

send Fax
5.4 Ethernet Capture Tool
Reset Configuration
upgrade.
Step 2 Troubleshooting
Step 3 Ethernet Capture Tool
Step 4 Put in the IP address, Port
Step 5 Click Start to run the tool

The IVR number setting should match the IVR range in General Preference, as shown in the
below picture. Once you enable Direct Dial, a caller can directly dial the extension number to
reach corresponding extension. Prompt can be customized by users, we will show you how to
set prompt later.
5.5 Port Monitor Tool

5.6 Features Code
Step 1 Settings
Step 2 PBX
Step 3 General
Step 4 Feature Code

Even though S-Series IPPBX offers stable
performance with high quality, in case there is a
mathematical possibility of system breakdown, we
need to come up with a solution.
We have hot standby as a good solution. Now let’s
take a few minutes to see how it works.

5.7 Hot Standby
send Fax
1. Have two pieces of exactly same equipment with the same model, the same hardware and firmware
version, the same modules installed in the same slots.
2. Link the two PBX in the same local network, one set as main server and the other as backup server.
3. If main server breaks down, backup server will detect the situation and automatically take control.

Set primary server
• If you set this equipment
as primary server, you’ll
need to put in the IP
address of the secondary
server. You can set any
access code you want.
• In virtual IP address we
suggest you set an
unoccupied local IP
address, and in Network
Connection Detection set
the gateway of local IP
address.
Step 1 Settings page
Step 2 System
Step 3 Hot standby
Step 4 Enable Hot standby and choose primary mode
Step 5 Put in Server information

Set secondary server
Firstly, open Web GUI of secondary PBX
Step 1 Enable Hot standby and choose secondary mode
Step 2 Put in Server information
• Set the PBX as secondary
server, then put in the IP
address of the primary
server. In access code you
need to set the same code
as primary server.
• Set same virtual IP address
as the primary server.
• In keep alive we suggest
you keep the default settings.

Now we’ve finished the full system configuration for a company. I hope that
you can learn something about the configuration of S-Series VoIP PBX.
Thank You!

Yeastar Certified Technician S-Series Handouts

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