The document discusses Aspect's strategic alliance with Microsoft to build customer contact solutions leveraging Microsoft platforms. It outlines how Aspect solutions integrate with Microsoft technologies like Lync, Exchange, SharePoint, and Dynamics CRM. It then summarizes Aspect's contact center solutions for small businesses (Aspect Contact) and enterprises (Aspect Unified IP), and how they leverage the Microsoft stack.
Aspect Contact 2011 is a contact center solution that tightly integrates with Microsoft platforms like Lync. It allows companies to leverage their Lync investments and provides agents with unified communications capabilities. The small contact center solution is targeted towards Microsoft-centric companies and provides multimedia routing, reporting and a turnkey deployment with capabilities like inbound voice, click to dial and a Lync-integrated agent desktop.
Visible Social Business Results, cont.: LCTY 2011, Sofia. IBS Bulgaria
The document discusses IBM's Social Business Toolkit. It introduces key concepts of the toolkit including an enterprise activity stream, embedded experiences, a share box, common navigation across applications, built-in unified communications, collaborative editing, and being optimized for various platforms. It encourages organizations to upgrade existing collaboration software and deploy IBM Connections to ready themselves for social business.
The document provides information about Microsoft Lync 2013 Preview. It highlights key features of Lync 2013 such as a unified communications platform, HD video conferencing, mobile client experiences, integration with Office apps, federation with Skype, and deployment flexibility. It also discusses benefits of Lync like improved productivity and mobility, connected experiences, and simplified management. Finally, it lists next steps one can take including downloading the Lync 2013 preview, planning an upgrade, and working with Sentri on proof of concepts or managed services.
Build a Successful Social and Mobile BusinessProlifics
Learn how a mobile and social business with the right tools can help you optimize user collaboration, enhance customer outreach and achieve faster time-to-market.
Unified Communications and CollaborationCisco Canada
Collaboration breeds productivity. The average employee must collaborate with at least 10 people each day. That, together with the growth of mobile workers and telework, makes the need for effective Collaboration solutions more important than ever!
Together, we’ll transform the way we interact and engage.
Take advantage of our Collaboration offers here: http://bit.ly/1kiwka1 or visit our webpage for more information on Collaboration technologies: http://bit.ly/TY2l9x
The document summarizes new features and enhancements in Deltek's Vision 7 ERP solution, including improvements to core financials, contract management, generic resources, user-defined info centers, and new mobile apps for time entry and CRM access. It also introduces Vision Navigator as a new tool for project managers, and Vision Essentials which provides the Vision solution via the Deltek cloud. Finally, it mentions Kona, a free cloud-based collaboration platform that can be used with Vision Navigator to manage and collaborate on projects.
INDUSA conducted a webinar on March 14, 2012 which focused on how the use of Mobile Business Intelligence is an excellent choice for companies like yours. In this tech webinar, we explained how BI with SharePoint as well as Mobile BI based applications allows you to access the business information you need to make better decisions. The webinar provided strong insight to professionals on how one can implement agile Business intelligence measures with the help of Smart Mobility.
Microsoft Software Assurance provides benefits to help organizations improve productivity and reduce IT costs. It allows customers to reduce software management costs, increase user productivity, and see a return on their investment in less than a year. SA training programs can lower costs for both IT staff and user training by 65-75%. The white paper analyzes how SA provides value through new version rights, consulting services, training, exclusive technologies, technical resources, and support.
Aspect Contact 2011 is a contact center solution that tightly integrates with Microsoft platforms like Lync. It allows companies to leverage their Lync investments and provides agents with unified communications capabilities. The small contact center solution is targeted towards Microsoft-centric companies and provides multimedia routing, reporting and a turnkey deployment with capabilities like inbound voice, click to dial and a Lync-integrated agent desktop.
Visible Social Business Results, cont.: LCTY 2011, Sofia. IBS Bulgaria
The document discusses IBM's Social Business Toolkit. It introduces key concepts of the toolkit including an enterprise activity stream, embedded experiences, a share box, common navigation across applications, built-in unified communications, collaborative editing, and being optimized for various platforms. It encourages organizations to upgrade existing collaboration software and deploy IBM Connections to ready themselves for social business.
The document provides information about Microsoft Lync 2013 Preview. It highlights key features of Lync 2013 such as a unified communications platform, HD video conferencing, mobile client experiences, integration with Office apps, federation with Skype, and deployment flexibility. It also discusses benefits of Lync like improved productivity and mobility, connected experiences, and simplified management. Finally, it lists next steps one can take including downloading the Lync 2013 preview, planning an upgrade, and working with Sentri on proof of concepts or managed services.
Build a Successful Social and Mobile BusinessProlifics
Learn how a mobile and social business with the right tools can help you optimize user collaboration, enhance customer outreach and achieve faster time-to-market.
Unified Communications and CollaborationCisco Canada
Collaboration breeds productivity. The average employee must collaborate with at least 10 people each day. That, together with the growth of mobile workers and telework, makes the need for effective Collaboration solutions more important than ever!
Together, we’ll transform the way we interact and engage.
Take advantage of our Collaboration offers here: http://bit.ly/1kiwka1 or visit our webpage for more information on Collaboration technologies: http://bit.ly/TY2l9x
The document summarizes new features and enhancements in Deltek's Vision 7 ERP solution, including improvements to core financials, contract management, generic resources, user-defined info centers, and new mobile apps for time entry and CRM access. It also introduces Vision Navigator as a new tool for project managers, and Vision Essentials which provides the Vision solution via the Deltek cloud. Finally, it mentions Kona, a free cloud-based collaboration platform that can be used with Vision Navigator to manage and collaborate on projects.
INDUSA conducted a webinar on March 14, 2012 which focused on how the use of Mobile Business Intelligence is an excellent choice for companies like yours. In this tech webinar, we explained how BI with SharePoint as well as Mobile BI based applications allows you to access the business information you need to make better decisions. The webinar provided strong insight to professionals on how one can implement agile Business intelligence measures with the help of Smart Mobility.
Microsoft Software Assurance provides benefits to help organizations improve productivity and reduce IT costs. It allows customers to reduce software management costs, increase user productivity, and see a return on their investment in less than a year. SA training programs can lower costs for both IT staff and user training by 65-75%. The white paper analyzes how SA provides value through new version rights, consulting services, training, exclusive technologies, technical resources, and support.
Build and Connect Enterprise Mobile Applications from developerWorks Live! Leigh Williamson
1) IBM provides an integrated mobile development solution combining mobile application platforms and application lifecycle management tools.
2) This solution addresses challenges in developing for multiple mobile platforms, integrating with backend systems, and meeting tight time-to-market requirements.
3) Key capabilities include cross-platform mobile app development, integration with existing backend systems, and tools that help align development and operations teams to reduce cycle times.
This document provides an overview of Frozen Digit Technologies Pvt Ltd, a mobile technology division of Direction Software Solutions. It describes Frozen Digit's mission, vision, values, management team, services, products, game development process, and parent company Direction Software Solutions. Key points include that Frozen Digit has 28 employees developing mobile games and applications, recently ventured into iPhone development, and uses a Conceptualize-Build-Deliver process model for game development projects.
Impressico is a software, digital media, and BPO company founded in 2008 in India with offices in the US and UK. They provide customized software development, web design, social media, and outsourced business services. Impressico has over 80 employees and works with 15+ business associates. Their clients include large companies in various industries and they focus on extending clients' enterprise capabilities through co-sourcing solutions.
Microsoft Unified Communications - Improving User Productivity and Saving Com...Microsoft Private Cloud
This document summarizes research by IDC on the benefits of using presence and enterprise instant messaging (EIM). Key findings include:
- Customers saved $12,404 per 100 users annually in long distance and teleconference costs and improved user productivity, saving over 1.7 hours per month per user.
- IT support staff were more efficient, allowing companies to shift 2.1 support staff to other projects, saving $2,860 per 100 users annually.
- The overall return on investment for using presence and EIM was 258% with a payback period of 10.7 months.
This document discusses how small businesses can benefit from partnering with CyberOptic Group (CyOp) to implement open source software solutions. It outlines CyOp's services for professional implementation of applications like ERP, CRM, and other enterprise software. Partnering with CyOp allows companies to offer these services and solutions to customers, providing additional revenue streams. The document shares customer success stories and describes CyOp's engagement process, highlighting opportunities for partners.
Sentri Webinar: Microsoft Lync Exchange 2013Sentri
The document provides an overview of Microsoft Lync and Exchange 2013. It highlights key features such as unified communications, collaboration tools, mobility access, and security and compliance capabilities. The document also discusses integration with Office apps and upcoming features for Lync and Exchange. It concludes by presenting several next steps for learning more about, planning for, and deploying Lync and Exchange 2013.
The Future of your Desktop - Trends in Enterprise Mash-Up, Collaboration and ...Matthias Zeller
This document discusses trends in enterprise mashups, collaboration, and social networking. It covers challenges companies face around information silos and user engagement. It then outlines key aspects of next-generation user interfaces and considerations for planning new collaborative applications. The document presents building blocks like community collaboration, microblogging, real-time collaboration, social networking, and rich internet applications. It introduces a new approach called "Genesis" to improve knowledge worker productivity through unified workspaces that combine online and desktop applications.
The document discusses what makes Adobe India a great place to work. It argues that to attract and retain top talent, a company must be a place where employees feel they are making an impact, innovating, and working with other smart people. Adobe aims to provide an empowering environment where engineers can influence strategy, support new ideas through programs like brainstorms and patents, and work with a dynamic team of talented individuals. The document emphasizes that world-class people practices are needed to engage employees and make the company a preferred employer.
Learn about Linux in a Private Cloud with Social Business on System z.Learn how Social Media transforms the way we live and do Business. For more information, visit http://ibm.co/PNo9Cb.
IBM hosted a cloud forum on April 7, 2011 to discuss social business in the cloud. Sean Poulley, Vice President of IBM's Social Business Cloud, presented on how social business embraces networks of people to create business value by being engaged, transparent, and nimble while ensuring trust, security, and compliance. IBM defined social business, created the first social software platform in 2007, and brought it to the cloud in 2009. IBM sees social business as a $100 billion opportunity and delivers social business solutions globally across industries from large to small customers. Brendan Crotty then demonstrated LotusLive, IBM's social collaboration platform in the cloud, which provides security, reliability, integration capabilities, and is an ext
IDP's Presentation from IBM's Exceptional Web Experience ConferenceProlifics
This document provides an agenda for a presentation by Niral Jhaveri, Vice President of User Experience at Insurance Data Processing (IDP). The presentation will discuss IDP's Exceptional Web Experience Portal for the insurance industry called InsuraSphere. Key topics include challenges faced by IDP, the technology stack including IBM WebSphere Portal, Web Content Manager and Forms, benefits such as being enterprise-level, mobile-enabled and based on social business, and future roadmaps. Contact information is provided for those seeking more details.
A complete bi solution for the microsoft platform adam mor panoramaMicrosoft Singapore
This document summarizes Panorama Software's business intelligence solution for the Microsoft platform. It highlights Panorama's 15 years of innovation in BI technology, including introducing new concepts like dashboards in Office and making PowerPivot enterprise ready. The solution provides a complete self-service BI suite that integrates with Microsoft technologies like SQL, SharePoint, and Office. It leverages social intelligence, automated insights, and workboards to deliver relevant data insights.
Why Server Virtualization Demands an End-user’s PerspectiveCompuware APM
Enterprises regularly refresh server platforms to harness improvements in compute capacity, power consumption and maintenance costs. In 2012, servers are more likely to be virtualized than physical, presenting new challenges in a migration project. Monitoring at a component-level won't improve performance but subjective monitoring of the end-user experience (EUE) does.
Today's Application Performance Management (APM) tools employ EUE monitoring so pre-migration baselines and post-migration SLAs are based on what matters: the subjective quality of user experience. The added benefit? APM identifies and resolves problems more quickly than component monitoring tools. This shields server migration projects from costly extensions and infrastructure overlaps by accelerating problem identification and resolution.
Join Compuware and featured guest Forrester Research, Inc. in this webcast to understand:
- Forrester's definition of the user experience network or UxN
- Why dynamic virtualized environments demand end user monitoring
- Four new principles for I&O Managers to enhance UxN
- How APM ensures successful migration projects
Register today and receive a complimentary copy of the December 2011 Forrester Research report: "Virtual Network Infrastructure", authored by Andre Kindness
Speakers:
Andre Kindness, Senior Analyst, Forrester Research Inc.
Andre serves IT Infrastructure & Operations Professionals. He is a leading expert on network operations and architecture. His research focuses on the networking technology and strategy, mobile network infrastructure, application delivery networking, data center convergence, and network infrastructure security.
CA Technologies is developing a mobile business dashboard to provide executives with real-time operational insights on their mobile devices. The dashboard will optimize the user experience for executives and operations roles, integrating data from CA and third-party sources through open standards-based interfaces. It aims to give executives situational awareness of business performance, minimize risks, and take advantage of opportunities through an interactive HTML5 experience on multiple mobile platforms.
This document discusses how social business is a business imperative and competitive advantage. It argues that by optimizing interactions among employees, customers, and partners through social technologies, organizations can tap into collective intelligence to drive business results. It provides examples of how core business processes like customer care, product innovation, and workforce optimization can be reinvented through social platforms. The document also outlines IBM's portfolio of social business capabilities and products that can help companies transform into social businesses.
Siebel connected mobile applications an overviewsnuthakki
Siebel Connected Mobile Applications provide a browser-based interface for accessing Siebel CRM information from mobile devices in real-time. They were created because the standard Open UI interface is not optimized for touchscreens and gestures on mobile. Siebel Connected Applications have a streamlined interface designed specifically for mobile usability and productivity. Administrators must download an innovation pack, apply patches, import configuration files, and configure settings to deploy Siebel Connected Mobile Applications for their users.
IBM presented its mobile strategy for business partners. The key points were:
1) Mobile is a major opportunity area with over 10 billion devices expected by 2020 and growing adoption in enterprises.
2) IBM's mobile platform provides capabilities for businesses to build mobile apps, manage mobile devices and applications, and extend existing systems to mobile.
3) IBM's solutions address both business opportunities like increasing productivity and customer engagement, as well as challenges around security, multiple platforms, and BYOD.
Jive Software is a global leader in social business software. It offers a true social business platform that bridges enterprises, customers, and the social web to enable engagement, collaboration, and business impact. Jive has the most deployed social business solution worldwide and the most extensive product capabilities, with implementations at over 25% of Fortune 100 companies.
Nexus On-Demand is a provider of digital media application management software and services with over 50 professionals globally. They provide tools to build and manage digital media apps across signage, mobile, desktop and IPTV. Their AppSpace toolset allows users to create, manage and publish digital media applications in the cloud or on-premise. They work with Cisco to deliver a total digital media solution including content management, delivery and playback infrastructure.
1) Aspect and Microsoft have partnered to deliver next-generation contact center and collaboration solutions using Aspect's contact center software integrated with Microsoft's Unified Communications platforms.
2) Their solutions provide a unified agent desktop, enabling contact center agents to access presence, instant messaging, and collaboration tools to get help from subject matter experts.
3) Aspect recently launched a new solution called Aspect Contact 2011 for small and medium contact centers with under 100 agents, built on Microsoft technologies.
LeanPort is a company that provides web and mobile solutions and consulting services. It helps customers grow their businesses by offering resources to augment customers' capacities. LeanPort has a delivery center and sales office in New Delhi and plans to expand to Europe. It offers benefits like saving time, averting disaster, low risk, zero management, and accountability. LeanPort's services include website development, mobile applications, creative services, internet marketing, Microsoft SharePoint, and consulting. It focuses on industries like banking, transportation, manufacturing, oil and gas, telecom, and public sector. The presentation provides examples of LeanPort's reference web and mobile application projects and contact information.
Build and Connect Enterprise Mobile Applications from developerWorks Live! Leigh Williamson
1) IBM provides an integrated mobile development solution combining mobile application platforms and application lifecycle management tools.
2) This solution addresses challenges in developing for multiple mobile platforms, integrating with backend systems, and meeting tight time-to-market requirements.
3) Key capabilities include cross-platform mobile app development, integration with existing backend systems, and tools that help align development and operations teams to reduce cycle times.
This document provides an overview of Frozen Digit Technologies Pvt Ltd, a mobile technology division of Direction Software Solutions. It describes Frozen Digit's mission, vision, values, management team, services, products, game development process, and parent company Direction Software Solutions. Key points include that Frozen Digit has 28 employees developing mobile games and applications, recently ventured into iPhone development, and uses a Conceptualize-Build-Deliver process model for game development projects.
Impressico is a software, digital media, and BPO company founded in 2008 in India with offices in the US and UK. They provide customized software development, web design, social media, and outsourced business services. Impressico has over 80 employees and works with 15+ business associates. Their clients include large companies in various industries and they focus on extending clients' enterprise capabilities through co-sourcing solutions.
Microsoft Unified Communications - Improving User Productivity and Saving Com...Microsoft Private Cloud
This document summarizes research by IDC on the benefits of using presence and enterprise instant messaging (EIM). Key findings include:
- Customers saved $12,404 per 100 users annually in long distance and teleconference costs and improved user productivity, saving over 1.7 hours per month per user.
- IT support staff were more efficient, allowing companies to shift 2.1 support staff to other projects, saving $2,860 per 100 users annually.
- The overall return on investment for using presence and EIM was 258% with a payback period of 10.7 months.
This document discusses how small businesses can benefit from partnering with CyberOptic Group (CyOp) to implement open source software solutions. It outlines CyOp's services for professional implementation of applications like ERP, CRM, and other enterprise software. Partnering with CyOp allows companies to offer these services and solutions to customers, providing additional revenue streams. The document shares customer success stories and describes CyOp's engagement process, highlighting opportunities for partners.
Sentri Webinar: Microsoft Lync Exchange 2013Sentri
The document provides an overview of Microsoft Lync and Exchange 2013. It highlights key features such as unified communications, collaboration tools, mobility access, and security and compliance capabilities. The document also discusses integration with Office apps and upcoming features for Lync and Exchange. It concludes by presenting several next steps for learning more about, planning for, and deploying Lync and Exchange 2013.
The Future of your Desktop - Trends in Enterprise Mash-Up, Collaboration and ...Matthias Zeller
This document discusses trends in enterprise mashups, collaboration, and social networking. It covers challenges companies face around information silos and user engagement. It then outlines key aspects of next-generation user interfaces and considerations for planning new collaborative applications. The document presents building blocks like community collaboration, microblogging, real-time collaboration, social networking, and rich internet applications. It introduces a new approach called "Genesis" to improve knowledge worker productivity through unified workspaces that combine online and desktop applications.
The document discusses what makes Adobe India a great place to work. It argues that to attract and retain top talent, a company must be a place where employees feel they are making an impact, innovating, and working with other smart people. Adobe aims to provide an empowering environment where engineers can influence strategy, support new ideas through programs like brainstorms and patents, and work with a dynamic team of talented individuals. The document emphasizes that world-class people practices are needed to engage employees and make the company a preferred employer.
Learn about Linux in a Private Cloud with Social Business on System z.Learn how Social Media transforms the way we live and do Business. For more information, visit http://ibm.co/PNo9Cb.
IBM hosted a cloud forum on April 7, 2011 to discuss social business in the cloud. Sean Poulley, Vice President of IBM's Social Business Cloud, presented on how social business embraces networks of people to create business value by being engaged, transparent, and nimble while ensuring trust, security, and compliance. IBM defined social business, created the first social software platform in 2007, and brought it to the cloud in 2009. IBM sees social business as a $100 billion opportunity and delivers social business solutions globally across industries from large to small customers. Brendan Crotty then demonstrated LotusLive, IBM's social collaboration platform in the cloud, which provides security, reliability, integration capabilities, and is an ext
IDP's Presentation from IBM's Exceptional Web Experience ConferenceProlifics
This document provides an agenda for a presentation by Niral Jhaveri, Vice President of User Experience at Insurance Data Processing (IDP). The presentation will discuss IDP's Exceptional Web Experience Portal for the insurance industry called InsuraSphere. Key topics include challenges faced by IDP, the technology stack including IBM WebSphere Portal, Web Content Manager and Forms, benefits such as being enterprise-level, mobile-enabled and based on social business, and future roadmaps. Contact information is provided for those seeking more details.
A complete bi solution for the microsoft platform adam mor panoramaMicrosoft Singapore
This document summarizes Panorama Software's business intelligence solution for the Microsoft platform. It highlights Panorama's 15 years of innovation in BI technology, including introducing new concepts like dashboards in Office and making PowerPivot enterprise ready. The solution provides a complete self-service BI suite that integrates with Microsoft technologies like SQL, SharePoint, and Office. It leverages social intelligence, automated insights, and workboards to deliver relevant data insights.
Why Server Virtualization Demands an End-user’s PerspectiveCompuware APM
Enterprises regularly refresh server platforms to harness improvements in compute capacity, power consumption and maintenance costs. In 2012, servers are more likely to be virtualized than physical, presenting new challenges in a migration project. Monitoring at a component-level won't improve performance but subjective monitoring of the end-user experience (EUE) does.
Today's Application Performance Management (APM) tools employ EUE monitoring so pre-migration baselines and post-migration SLAs are based on what matters: the subjective quality of user experience. The added benefit? APM identifies and resolves problems more quickly than component monitoring tools. This shields server migration projects from costly extensions and infrastructure overlaps by accelerating problem identification and resolution.
Join Compuware and featured guest Forrester Research, Inc. in this webcast to understand:
- Forrester's definition of the user experience network or UxN
- Why dynamic virtualized environments demand end user monitoring
- Four new principles for I&O Managers to enhance UxN
- How APM ensures successful migration projects
Register today and receive a complimentary copy of the December 2011 Forrester Research report: "Virtual Network Infrastructure", authored by Andre Kindness
Speakers:
Andre Kindness, Senior Analyst, Forrester Research Inc.
Andre serves IT Infrastructure & Operations Professionals. He is a leading expert on network operations and architecture. His research focuses on the networking technology and strategy, mobile network infrastructure, application delivery networking, data center convergence, and network infrastructure security.
CA Technologies is developing a mobile business dashboard to provide executives with real-time operational insights on their mobile devices. The dashboard will optimize the user experience for executives and operations roles, integrating data from CA and third-party sources through open standards-based interfaces. It aims to give executives situational awareness of business performance, minimize risks, and take advantage of opportunities through an interactive HTML5 experience on multiple mobile platforms.
This document discusses how social business is a business imperative and competitive advantage. It argues that by optimizing interactions among employees, customers, and partners through social technologies, organizations can tap into collective intelligence to drive business results. It provides examples of how core business processes like customer care, product innovation, and workforce optimization can be reinvented through social platforms. The document also outlines IBM's portfolio of social business capabilities and products that can help companies transform into social businesses.
Siebel connected mobile applications an overviewsnuthakki
Siebel Connected Mobile Applications provide a browser-based interface for accessing Siebel CRM information from mobile devices in real-time. They were created because the standard Open UI interface is not optimized for touchscreens and gestures on mobile. Siebel Connected Applications have a streamlined interface designed specifically for mobile usability and productivity. Administrators must download an innovation pack, apply patches, import configuration files, and configure settings to deploy Siebel Connected Mobile Applications for their users.
IBM presented its mobile strategy for business partners. The key points were:
1) Mobile is a major opportunity area with over 10 billion devices expected by 2020 and growing adoption in enterprises.
2) IBM's mobile platform provides capabilities for businesses to build mobile apps, manage mobile devices and applications, and extend existing systems to mobile.
3) IBM's solutions address both business opportunities like increasing productivity and customer engagement, as well as challenges around security, multiple platforms, and BYOD.
Jive Software is a global leader in social business software. It offers a true social business platform that bridges enterprises, customers, and the social web to enable engagement, collaboration, and business impact. Jive has the most deployed social business solution worldwide and the most extensive product capabilities, with implementations at over 25% of Fortune 100 companies.
Nexus On-Demand is a provider of digital media application management software and services with over 50 professionals globally. They provide tools to build and manage digital media apps across signage, mobile, desktop and IPTV. Their AppSpace toolset allows users to create, manage and publish digital media applications in the cloud or on-premise. They work with Cisco to deliver a total digital media solution including content management, delivery and playback infrastructure.
1) Aspect and Microsoft have partnered to deliver next-generation contact center and collaboration solutions using Aspect's contact center software integrated with Microsoft's Unified Communications platforms.
2) Their solutions provide a unified agent desktop, enabling contact center agents to access presence, instant messaging, and collaboration tools to get help from subject matter experts.
3) Aspect recently launched a new solution called Aspect Contact 2011 for small and medium contact centers with under 100 agents, built on Microsoft technologies.
LeanPort is a company that provides web and mobile solutions and consulting services. It helps customers grow their businesses by offering resources to augment customers' capacities. LeanPort has a delivery center and sales office in New Delhi and plans to expand to Europe. It offers benefits like saving time, averting disaster, low risk, zero management, and accountability. LeanPort's services include website development, mobile applications, creative services, internet marketing, Microsoft SharePoint, and consulting. It focuses on industries like banking, transportation, manufacturing, oil and gas, telecom, and public sector. The presentation provides examples of LeanPort's reference web and mobile application projects and contact information.
aalaDesign is a software and application development firm, committed to delivering innovation through our expertise in Enterprise Architecture and Application Development skills with various ideas and solution thinking out-of-the-box integration.
Infosoft is an Indian IT company founded in 1999 that provides R&D services and innovative solutions. It has developed online trading systems, e-governance projects, and profitable web portals. Infosoft offers healthcare ERP software, mobile applications, and full-stack development services including custom apps, websites, and databases. It has strategic partnerships and expertise in programming languages, databases, and methodologies. The promoters have extensive experience in IT consulting, marketing, and technical architecture.
What's New in IBM Web Experience FactoryDavalen LLC
This is an IBM created slide deck shared by Premier Business Partner, Davalen, discussing the new name and features in IBM Web Experience Factory (formerly WebSphere Portlet Factory). "The information on the new product is for informational purposes only and may not be incorporated into any contract. "
The Importance of Great Service Desk DesignCA Nimsoft
Today’s service desk users are used to intuitive SaaS-based applications like Facebook and LinkedIn designed with a totally different kind of user in mind.
www.nimsoft.com
This document discusses maximizing the value of the Microsoft Dynamics CRM xRM platform. It highlights key benefits of the xRM platform such as familiarity to users, intelligence through insights and analytics, and connectivity through integration. The document also demonstrates how the xRM platform provides benefits like rapid deployment, leveraging of common tools and infrastructure, and ability to take advantage of vendor technology innovations. It emphasizes that the xRM platform can help organizations achieve bottom line impact.
The document discusses IBM's smarter collaboration strategies and products. It highlights that Lotus Notes/Domino has over 24 million users and is used by more than half of the Fortune Global 100 companies. It also discusses IBM's focus on social collaboration platforms like Lotus Connections and LotusLive, as well as portals, unified communications, and mobile solutions. The strategies aim to enable exceptional web and work experiences through open standards and flexible delivery models including cloud.
Tieto Corporation provides customer experience integration solutions, servicing over 100 million European consumers daily. They have 600 specialists focused on CRM, customer service, and self-service. Tieto has experience working with clients in financial services, telecom, utility and other sectors to design, develop, and manage applications for contact centers, retail operations, and online customer interactions handling over 1 million contacts per month.
AD214 What's Next? Application Modernization Roadmap for Socializing IBM Note...John Head
Some organizations neglect or under-utilize one of the greatest IT assets in their portfolio - the line of business application. Most were built 10+ years ago with no Web, mobile, or social. This session describes the application revolution taking place, covering the options and best practices required for success. Migration and new development will be compared and contrasted. Real-world data will demonstrate the positive potential return on investment. We will discuss PSC's Application Modernization Center and how it helps move customers from merely maintaining Notes applications to increasing their value with XPages. If your organization is considering a migration or an XPages solution for your Notes/Domino investments, this session is for you!
The agenda covers an introduction to Adobe and customer experience management, the Adobe Digital Enterprise Platform, customer experience solutions in two parts, partnering with Adobe, and closing comments. The document then discusses Adobe's customer experience solutions across the customer journey from learning to committing. It also introduces the Adobe Digital Enterprise Platform for modern technology and context.
IRW Systems Ltd is presenting on SharePoint. The presentation will include introductions of IRW staff, a health and safety briefing, an overview of IRW and SharePoint, a SharePoint demo, and a Q&A session. IRW provides SharePoint consulting, development and infrastructure services. Their KickStart program is a 10 day engagement to help organizations realize SharePoint's potential with minimal cost. The presentation aims to demonstrate SharePoint's capabilities and discuss how IRW can help organizations implement SharePoint solutions.
Gateway TechnoLabs is an IT company that provides business solutions using various technologies. It has over 900 employees globally with offices in 6 countries. The company has a consistent growth rate of 200-300% annually through innovative IT solutions and a dedicated team. It offers services including application development, testing, and consulting across industries such as travel, retail, and banking.
Soft Solvers Technologies provides various technology solutions and services including:
- On demand solutions such as sales force automation, customer support, and human resources automation that are hosted so no software installation is required.
- Open source solutions to automate key business processes like supply chain, financials, and CRM.
- Outsourcing solutions for product engineering and web application development services.
Application Modernization: Where Consumer, Social, and Mobile ConvergeJohn Head
Some organizations neglect or under-utilize one of the greatest IT assets in their portfolio - the line of business application. Most were built 10+ years ago with no Web, Mobile, or Social. This session describes the application revolution taking place, covering the options and best practices required for success. Migration and new development will be compared and contrasted. Real-world data will demonstrate the positive return on investment. We will discuss PSC's Application Modernization Center and how it helps move customers from merely maintaining Notes applications to increasing their value with XPages. If your organization is considering a migration or an XPages solution for your Notes/Domino investments, this session is for you!
This document discusses the trend of user-centered IT driven by cloud computing, consumerization of IT, and changing workplace trends. It advocates for a user-centered IT organization that embraces lean principles of removing waste, collaboration between teams, and a shared focus on optimizing the user experience across the entire customer journey. Key aspects include adopting DevOps practices, using service design techniques like customer journey mapping, and ensuring marketing/design sees IT services from the user perspective to provide a seamless experience.
LeanPort provides mobile and web application development, website design, and consulting services to help businesses save time, reduce risk, and increase accessibility and accountability. Their services include iPhone, Android, and Windows mobile app creation; website design and development using technologies like Flash, Flex, and SharePoint; and consulting for activities from website design to application development.
This document provides an agenda for the Summit 2015 conference presented by Concurrency. Concurrency is a consulting organization focused on the Microsoft platform that has been in business since 1989 and has received several Microsoft Partner of the Year awards. The summit will include presentations on SharePoint 2016, Office 365, portals, forms, user experience, mobility and analytics, and the SharePoint roadmap. Speakers from Concurrency and K2 will present on these topics.
W2S Solutions Corporation is a software development company that provides a range of IT solutions such as application development, CRM solutions, web design, and mobile applications. It leverages global delivery and latest technologies to offer high quality and affordable solutions tailored to clients' needs. The company focuses on understanding clients' businesses and requirements to develop customized solutions that provide business value. Key benefits to clients include reduced costs, increased flexibility, and higher returns on investment.
Pinaki Mohan is an IT professional with over 14 years of experience in CRM and BI. He has expertise in Siebel, Oracle Sales Cloud, Microsoft BI Suite, and Informatica. Pinaki has led large implementation projects for clients across various industries including manufacturing, retail, financial services, and healthcare. Some of his key clients include GE, Home Depot, Johnson & Johnson, Ingersoll Rand, Tata Motors, and JP Morgan Chase. Pinaki currently works as a Senior Technical Architect managing real-time dashboards and reporting platforms.
These Aspect solutions are predicated on what we call the ‘the next generation of customer contact’. We’ve made a multi-year R&D investment to create a software-based technology platform that unifies every aspect of customer communications and leverages Enterprise 2.0 technologies. This not only lays the groundwork for serving the needs of Consumer 2.0, it helps drive consistency and efficacy around customer communications --no matter the customer’s channel of choice – essentially, building lasting, mutually profitable relationships between customer and company.
Avaya, Cisco and Microsoft compete on a similar foundation for unified communications capabilities Microsoft currently lacks contact center solutions that Avaya and Cisco enjoy Aspect + Microsoft are better together because Aspect contact center solutions allow Microsoft to compete in the highly competitive UC market
The recent Microsoft Lync launch offers a tremendous opportunity for both Microsoft and Aspect to scale the unified communications business Enterprise Contact Center Solution Best-of-breed contact center solution Ideal for mission-critical contact centers whether they are single site or multi-site Can scale to tens of thousands of seatsSmall Contact Center Solution A significant portion of the contact center space are in the 20 - 100 seat range Aspect Contact features Lync integration that is ideal for small contact centers and help desk environments
The contact center space offers a tremendous opportunity for Aspect and Microsoft to scale Lync revenues Anywhere from 10% - 50% of Lync seats at B2C Fortune 500 companies can be contact center seats Aspect Unified IP 7 Best-of-breed contact center solution Ideal for mission-critical contact centers whether they are single-site or multi-site Can scale to tens of thousands of seats Aspect Contact 2011 A significant portion of the contact center space are in the 20 - 100 seat range Aspect Contact features Lync integration that is ideal for small contact centers and help desk environments
Aspect Contact 2011 is delivered as an appliance and is designed to be deployed quickly and easily. It has the key capabilities needed for customer service across voice, IM and email.
Here are some examples of the user interfaces for Aspect Contact. Modern and Simple built using Silverlight.
To enable first call resolution it is often necessary for an agent to seek assistance of experts who are not part of the Contact center.Often the agent needs to look beyond defined contact center resources and perform an expert search against defined SharePoint repositories. This is done from the UC Powered Agent toolbar. Keywords can be entered that are searched against the repository in an effort to locate a subject matter expert. The keywords are used to search the content of documents published on the repository and will return the author of those documents as set in SharePoint. Technically this is accomplished by the agent desktop using its underlying Agent Web Service interface to invoke an Expert Query Web Service. The Expert Query Web Services calls 3 web service functions within SharePoint. These are SharePoint Search Service, SharePoint List Service and SharePoint Site Data Service. Once the agent receives the list of available experts they can utilize their desktop to message the expert, have a separate conversation with the expert, bring the expert into the conversation with the caller or transfer the caller to the expert.
Any of your EPG customers who have annual revenues of >$1 billion, 1,000 employee desktops and engage in B2C customer intensive business transactions in a wide array of industries are excellent enterprise contact center solution prospects. Industries include financial services, healthcare payors, insurance, telecom, outsources, retail, airline, travel or hospitality or any large firms with a collections group In your EPG accounts, is the prime area to locate big contact centers with 1,000’s of seats along with corporate collaboration groups and various types of help desks ranging from internal IT to product Your SMS&P accounts will typically have contact centers that provide small scale service, sales and support. Some of these small contact centers can include branch offices. IT help desks are fairly prevalent in SMS&P accounts. You will find a blend of the EPG & SMS&P applications in your CIAM (Corporate Inside Account Managed) accounts
Across industries, there are any number of back office processes that may originate with a service call – for example…For Internet Service Providers/Wireless Carriers – and utilities of all kinds we have service activation and technical dispatch For hotels, reservations and cancellations, verifying availability and payment processingFor airlines, fare filing and publishing, the management of the frequent flyer program and payment processingFor insurance, claims, invoice and enrollment processingFor banks and/or credit care issuers, the application process, tax process, dispute chargebacks are all key back office tasksFor healthcare, there is insurance and enrollment claims processing for health payers and a variety of processes such as refills on the provider sideAnd in retail, we have order fulfillment and return processingThis is by no means a comprehensive list of tasks – there are many more and not all industries and organization types are represented here. What’s important is to consider that back office effect and as we discuss your customer service needs, make sure we include the tasks and processes that your customers rely on and the back office issues that affect your ability to deliver on the customer service promises made.Aspect’s technology spans both the front and the back office and with our ability to account for unique work types and processes, we are able to bring these worlds together.
The key to consistently delighting customers lies in the power of real-time communication and access to information – companies must take a closer look at how customer contact capabilities fit with their overall customer experience strategies.This is where you begin to create the kind of experience that delivers the communications flexibility and choices that today’s consumers demand – this is next generation customer contact.What are the critical product and technology factors needed to realize this next generation vision….?
Lets the contact centers do what they do very well today, and gives the foundation for collaborating with customersBuilt specifically for Lync, provides multi channel accessA proven + reliable solution featuring more than 1,000 deployments across the globeSolution can be extended to leverage the entire Microsoft product stack and there no exposed non-Microsoft products.
Whether you are managing a small branch office operation, or orchestrating interactions across multiple environments, Blended Interaction brings your business rules, hard-learned best practices and administration into a centrally managed platform. Unifying command and control of your contact center operations reduces costs and simplifies training for managers and supervisors.Central management and administrationSingle or Multisite, branch office or at home agentsUnified command and control of you contact centerCommon administration, reporting and business rulesFrom slide:Reduces costsSimplifies trainingRespond more rapidly
Aspect Unified IP 7 takes advantage of capabilities from Microsoft Lync 2010 (formerly known as OCS) and SharePoint 2010 to break down the walls between your contact center and the rest of the enterprise. Delivering presence, IM, collaboration and contact center function within a unified agent desktop environment.
Resolve Customer Issues Quickly - Empower Your Agents with Expert AssistanceImprove FirstContactResolution with Unified Communications (IM, voice, screen share) in the Contact Center by enlisting expert assistance when necessaryExperts within the contact centerAgent to agentAgent to SupervisorEnterprise Experts from other functional areas Federated experts from outside your company (partners of your company)Leveraging Unified Communications (UC) within contact center operations strengthens customer-company interactions while increasing customer satisfaction, improving contact center performance and reducing costsFor example, [CLICK] here we have a customer who needs assistance[CLICK] Jenn, the agent, answers and the customer is interested in a financial transaction. [CLICK] Jenn needs to check with the provider and without Aspect, this may involve hanging up, doing research and then getting back to this customer who is eager to resolve their inquiry now.[CLICK] With Aspect, through Microsoft Technologies such as Lync and Sharepoint – Jenn sees that an expert is available and is able to automatically engage with the expert and have him verify availability.[CLICK] The result is that this issue – which could have taken hours to resolve – is resolved within that single interaction.
Today more than ever, contact center agents need a single-view, integrated desktop application which allows them to quickly access the information they need to conduct successful customer interactions.Aspect Unified IP CRM Connector - powered by AMC Technology – provides seamless desktop integration between Unified Communication Applications from Aspect and today’s leading business applications such as: Microsoft Dynamics CRM, PeopleSoft CRM, salesforce.com, SAP CRMSiebel This provides real-time, server level integration of CTI services with business application frameworks to increase customer satisfaction and improve agent efficiency.Benefits:Reduce development and deployment costsIncrease customer satisfactionImprove agent efficiencyLeverage existing or new infrastructure investmentsScale as your contact center grows
To enable first call resolution it is often necessary for an agent to seek assistance of experts who are not part of the Contact center.Defined experts can be configured within Unified Command and Control Administrator and given skills making them very easy to locate and engage.Often the agent needs to look beyond defined experts and perform an expert search against defined SharePoint repositories. Searching either of these sets of resources is done from the Unified Agent desktop toolbars. Keywords can be entered that are searched against the repository in an effort to locate a subject matter expert and defined Skills can be selected to augment the search criteria. The keywords and selected skills are used to search defined experts within Unified IP as well as the contents of documents published on the repository which upon finding a match will return the author of those documents as set in SharePoint. Technically this is accomplished by the agent desktop using its underlying Agent Web Service interface to invoke an Expert Query Web Service. The Expert Query Web Service queries defined experts and skills within Unified IP and calls 3 web service functions within SharePoint. These are SharePoint Search Service, SharePoint List Service and SharePoint Site Data Service. The search results which include defined experts are filtered against individual expert usage settings within UCC Admin and then sent back to the agent for display via the Agent Web Service. Once the agent receives the list of available experts they can utilize their desktop to message the expert, have a separate conversation with the expert, bring the expert into the conversation with the caller or transfer the caller to the expert.
Informed continuity – How can we “learn” from every interaction?[CLICK] Synthesize intelligence Real-time performanceCustomer sentimentEmployee desktop eventsInteraction quality[CLICK] Put learning into contextKPI-aware reporting – ensure that what you are measuring is aligned with your operational goals[CLICK]Put learning into action – use automation based on measurement and KPIs to informAlerts & notificationsCoachingSchedulingBest PracticesAnd the routing strategy itself